CottageCare

this company is full of it, don't order anything from them because you will be paying for books you really did not wantthey just keep on coming and its hard to cancelthey just keep taking your money

January 10, [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] , ***, [redacted] and [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $per title The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeWhen we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her accountOn December 30, 2016, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , ***, [redacted] and [redacted] ***, generating a refund for unserved issues in the total amount of $to her accountUpon receipt of your correspondence on January 2, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.Ms [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsWe apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 27, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented online by The [redacted] ***The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWhen we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her accountPlease note that on November 5, 2015, we received notification from the publisher of [redacted] that the title had ceased publication and the remaining issues in her paid term would be replaced with [redacted] On December 20, 2016, [redacted] contacted our customer service center and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, [redacted] cancelled her subscription to [redacted] generating a full refund in amount of $back to her accountUpon receipt of your correspondence on December 22, 2016, we cancelled [redacted] ’s subscriptions to [redacted] generating a full refund in the amount of $to her account, which includes the previous year’s charges In addition, we issued a refund for the remaining balance on her subscription to [redacted] totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

January 18, [redacted] Complaint Consultant Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $ The offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On July 1, 2015, Ms [redacted] contacted our customer service center and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees Upon receipt of your correspondence on January 13, 2016, we cancelled Ms [redacted] ’s subscription to [redacted] generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle We have checked our billing system and have also confirmed that Ms [redacted] ’s refund totaling $was issued to her accountShe may provide her bank with the following reference number to confirm that our refund was processed ( [redacted] )If Ms [redacted] is still not showing this refund posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Ms [redacted] can be assured that her subscription has been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

July 3, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] CenterThis offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his accountOn June 26, 2017, [redacted] contacted our automated customer service line and cancelled his subscription to Reader’s DigestDuring that same inquiry, [redacted] also accepted a new offer to receive Reader’s Digest, at a low promotional rate of $for issues Upon receipt of your correspondence on June 27, 2017, we cancelled [redacted] ’ subscription to Reader’s Digest, generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cyclePlease be advised the renewal prices are our standard renewal rates for Reader’s DigestOur renewal prices still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer [redacted] can be assured that his subscription has been cancelled Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our complimentsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

The have a fake unsubscribe link

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

August 8, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On December 13, 2015, [redacted] contacted our automated customer service line on and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscription would not renew, nor would she be charged any renewal fees [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence, on August 3, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

April 23, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] , ***, [redacted] and ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel Prior to the renewal, Mr [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge We have checked our records and found that Mr [redacted] ’s renewal postcard was mailed to him on February 17, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On April 22, 2014, Mr [redacted] contacted our service center via our online website and cancelled his subscriptions to [redacted] ***, [redacted] and [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $to his account That same day, Mr [redacted] contacted our customer service center and cancelled his subscription to ***, generating a full refund to his account in the amount of $ Upon receipt of your correspondence on April 22, 2014, we issued the remaining refund for his balance on [redacted] and [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

August 13, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] ordered [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each title The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account On July 23, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep his subscription to [redacted] active Upon receipt of your correspondence, on August 11, 2014, we cancelled [redacted] ***’s subscriptions to [redacted] , generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscription has been cancelled Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

November 3, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed order for [redacted] Magazine and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account On October 31, 2015, Mr [redacted] contacted our service center via our online website and cancelled his subscription to [redacted] Magazine, generating a full refund to his account in the amount of $ Mr [redacted] contacted our automated customer service line on November 1, 2015, and cancelled his subscription to [redacted] , generating a full refund in the amount of $to his account Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 9, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns The offer was first presented to Mr [redacted] via a pop up window, which stated he could claim a value of up to $when he completes a survey Once he clicked on this pop up window he was brought to the [redacted] survey pageIt is stated at the top of the page that “as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $ – up to four of your favorite magazines ” After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription It is never our intention to mislead our customers and we sincerely regret that Mr [redacted] was unhappy with his experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements If Mr [redacted] would like to like to place an order, he may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 1, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] ***, I [redacted] , when she accepted our promotional offer, which was presented by [redacted] The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 22, 2014, Ms [redacted] contacted our customer service center via our online website, and accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge Ms [redacted] contacted our customer service center via our line website, again, on October 25, 2014, and cancelled her subscription to [redacted] , generating a full refund in the amount of $back to her account On December 23, 2014, Ms [redacted] contacted our customer service center via our online website and requested to cancel her subscription to [redacted] Her request was honored and a refund for unserved issues was issued to her account in the amount of $ Ms [redacted] contacted our customer service center via our online website, again, on March 27, 2015, and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees Upon receipt of your correspondence, on March 30, 2015, we cancelled Ms [redacted] subscription to [redacted] ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms [redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly My fax number is [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 19, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] ***, when she accepted our promotional offer through [redacted] The offer allowed her to receive the first year of issues for $ per titleThe offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account Ms [redacted] contacted our customer service center on May 5, 2014, and cancelled her subscription to [redacted] ***, generating a full refund to her account in the amount of $ On May 7, 2014, Ms [redacted] contacted our customer service center again and cancelled her subscription to [redacted] ***, generating a refund for unserved issues in the total amount of $to her account Ms [redacted] contacted our customer service center on May 13, 2014, and requested the remaining balance on her subscriptions to [redacted] ***Her request was honored and we issued the refund back to her account in the amount of $ That same day, Ms [redacted] also requested the reimbursement of her overdraft fees Although it is not our standard practice to reimbursement these fees, we have honored her request and processed a refund of $back to her account We have checked our billing system and have confirmed that the refund was issued to her accountShe may provide her bank with the following reference number to confirm that our refund was processed [redacted] Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

February 6, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 21, 2014, [redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted] , generating a full refund in the amount of $to her account On November 10, 2014, [redacted] contacted our customer service center via our online website again and cancelled her subscription to [redacted] , generating a full refund to her account in the amount of $ [redacted] contacted our customer service center via our online website again on January 23, 2015, and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $to her account, which includes the previous year’s charge It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

April 27, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on February 15, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On April 17, 2015, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , generating a refund for unserved issues in the total amount of $to her account Upon receipt of your correspondence, on April 24, 2015, we processed a refund for the remaining balance for her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for the unsatisfactory experience Ms [redacted] had with our customer service representative We have listened to the call and feedback has already been provided to the representative and their superiors Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

How in the world can this place be a Revdex.com accredited business when you order a magazine subscription as a gift and one year later they put a $charge on your debit card to continue the subscription? This is inexcusable and nowhere do they say they will use your card in a year to auto renew a gift subscription What a scam They should shut these people down for unauthorized use of a debit card!

Dear Revdex.com Mediation: Please forward to your Revdex.com bureau in Connecticut This case will be handled by our subsidiary Synapse Group Inc Thank you Sincerely, [redacted] ***

February 4, size="3"> [redacted] Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account On February 19, 2015, [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a full refund in the amount of $to her account [redacted] contacted our automated customer service line on January 22, 2016, and cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her account On January 25, 2016, [redacted] contacted our customer service via our online website and cancelled her subscriptions to [redacted] & [redacted] generating a refund reflecting the value of unserved issues in the total amount of $to her account Upon receipt of your correspondence, on February 4, 2016, we have issued the remaining refunds for her subscriptions in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] name to be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

800x September 28, [redacted] Complaint Consultant RevDex.com [redacted] 0in 0in 0in" border="0" cellpadding="0" cellspacing="0"> Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] and [redacted] , when he accepted our promotional offer through [redacted] Airlines This offer allowed him to receive the first year of issues for $for each titleThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the renewal, Mr [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that Mr [redacted] ’s renewal postcard was mailed to him on July 22, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On September 23, 2015, Mr [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] ***, generating a refund for unserved issues in the total amount of $ to his account That same day, Mr [redacted] contacted our customer service center and cancelled his subscription to [redacted] Please note, Mr [redacted] was at the end of his first term, therefore, no refund was due Upon receipt of your correspondence on September 28, 2015, we issued the remaining refund for his subscriptions in the total amount of $7.08, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments In addition, we added Mr [redacted] to our purged customer listWe have also requested to have Mr [redacted] ’s name be removed from our promotional mailing lists The renewal prices are our standard renewal rates for [redacted] and [redacted] Our renewal prices still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service / [redacted] Style Definitions */