CottageCare

January 14, [redacted] Cromwell, CT Re: Complaint Case #* [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On January 9, 2015, Ms [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] Woman’s [redacted] , generating a full refund in the amount of $to her account Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 8, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account Upon receipt of your correspondence on October 3, 2014, we cancelled [redacted] ’ subscriptions to [redacted] , generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

June 19, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] ***, [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the renewal, Ms [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual renewal charges were posted to her account We received notification from Ms [redacted] ’s credit card company on June 9, 2014, that she disputed the charges for her subscriptions to [redacted] ***, [redacted] , [redacted] and [redacted] , resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account Upon receipt of your correspondence on June 18, 2014, we issued the remaining refund for the balance on her subscriptions in the total amount of $25.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Despite multiple searches, we regret that we cannot locate any other charges in our systemIn her complaint, Ms [redacted] states she was charged $however our records show her account was charged a total of $from when her order was placed in If she can provide us with additional information regarding her magazine subscription, it would help us locate the chargesWe request that she forward to us the billing descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: Again - there is no admission or acknowledgement of any wrongdoing, deceit, or intent to mislead I want them to acknowledge that their employees are either poorly trained, or trained to mislead I received information that was either misleading, conflicting, or completely wrong from every employee and supervisor every time I telephoned I want them to acknowledge that their telephone message saying that the subscription price will be refunded doesn't differentiate between FUTURE renewals and CURRENTLY CHARGED renewals Sincerely, [redacted]

September 9, [redacted] Revdex.com, Inc [redacted] ** [redacted] *** [redacted] [redacted] [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] [redacted] *** provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Upon receipt of your correspondence on September 3, 2014, we cancelled [redacted] ***’s subscription to [redacted] , generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription to [redacted] has been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

July 9, -ms- [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] and ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 27, 2014, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscription would not renew Mr [redacted] contacted our automated customer service line again on December 16, 2014, and cancelled his subscriptions to [redacted] and ***, generating a refund for unserved issues in the total amount of $to his accountDuring this same inquiry, Mr [redacted] accepted a new order for [redacted] at a low promotional rate of $for issues Mr [redacted] also accepted a new order for [redacted] at a low promotional rate of $ for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order That same day, Mr [redacted] accepted a “more ***” offer that was extended for his subscription to [redacted] This would allow him to continue to receive his subscription for an additional two months If, at the end of that period, he decided to cancel, he would still be entitled to receive a full refund of the renewal charge Upon receipt of your correspondence on July 6, 2015, we cancelled Mr [redacted] subscriptions to ***, [redacted] and [redacted] , generating a full refund in the amount charged of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that the current renewal rates he was billed for, still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer To summarize, Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments We apologize for any inconvenience Mr [redacted] may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: that is not how it happened I would never order through your company, I only order through the magazine itself Why would I have responded to your post card when I did not order through you?!!!! I will watch for my refund If I do not receive it, you will definitely be hearing from meI am also looking into the legality of you sending my daughter's mother-in-law a magazine This is illegal using my credit card for this purpose So to the Revdex.com - how did they use my credit card to send my daughter's mother-in-law a subscription Your company is nothing more than a scam and I should not have to spend my time defending myselft for a magazine!!!!!!! I expect the refund and will NEVER do business with such a scam company nor did I!!!!!! Sincerely, [redacted]

Start out with a very good deal, but that's where the positive aspects end! Automatically renew without making contact with the customerGive no notice prior to charging to credit cardMake cancellation extremely difficultNot willing to give a refundStay away!

March 30, size="3"> [redacted] Complaint Consultant RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for Afar, Entertainment Weekly, Rachael Ray Every Day, and Stylewatch, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On March 26, 2016, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal feesDuring that same inquiry, [redacted] accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel the subscription, she would still be entitled to receive a full refund of the renewal charge Upon receipt of your correspondence on March 29, 2016, we cancelled [redacted] ’ subscriptions to [redacted] ***, and [redacted] generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

November 6, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the renewal, [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that this postcard was mailed to him on August 13, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On November 3, 2014, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew, nor would he be charged for any renewal feesDuring that same inquiry, [redacted] cancelled his subscription to [redacted] Please note, he was not charged for this subscription Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted] ***’s subscriptions to [redacted] , generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: I do not believe that the reminder post card was mailed I have lived at the same address for five years and have never had a problem with mail After some internet research I discovered I am not the only patron who encountered this same issue Furthermore, if this is a problem, more than one notice should be mailed I believe this should be made public as I am not the only person this has happened toHowever, I was refunded $to my bank account, and am no longer seeking money from this companySincerely, [redacted] ***

February 11, ideograph-numeric"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] and [redacted] , following a purchase he made at a [redacted] Entertainment store The offer allowed him to receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] Entertainment transaction, unless he called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual charges posted to his account On September 15, 2014, [redacted] contacted our service center via our online website and placed his subscriptions to [redacted] , [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] , [redacted] and [redacted] , generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

November 9, size="3"> [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase The offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 22, 2015, Ms [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on November 5, 2015, we cancelled Ms***’s subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 15, 2014 [redacted] RevDex.com, Inc. [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] . We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that Ms. [redacted] placed an order for [redacted] , [redacted] , ***, and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. Prior to the renewal, Ms. [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to her on September 28, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events. When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. Upon receipt of your correspondence on December 9, 2014, we cancelled Ms. [redacted] ’s subscriptions to [redacted] , [redacted] , ***, and [redacted] , generating a full refund in the amount of $120.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, [redacted]

February 25, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns The offer was first presented to [redacted] via a pop up window, which stated he could claim a value of up to $when he completes a survey Once he clicked on this pop up window he was brought to the [redacted] survey page It is stated at the top of the page that “as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $– up to four of your favorite magazines ” After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with his experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

July 25, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , following a purchase she made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders [redacted] contacted our automated customer service line on April 28, 2014, and cancelled her subscriptions to [redacted] Please note, [redacted] was not charged for these subscriptions On July 23, 2014, [redacted] contacted our service center via our online website and cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 5, 2014 [redacted] RevDex.com, Inc. [redacted] ** [redacted] ... Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] . We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Despite multiple searches, we regret that we cannot locate Ms. [redacted] ’s account in our system with the information provided in her complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time.If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account. We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under. We sincerely regret that we cannot resolve Ms. [redacted] ’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12158610, and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that [redacted] placed a magazine order for [redacted] , when he accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders On July 19, 2016, [redacted] contacted our customer service center and cancelled his subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $to his accountOn that same day, [redacted] accepted a “more ***” offer that was extended for his subscription to [redacted] This would allow him to continue to receive his subscription for an additional two months If, at the end of that period, he decided to cancel the subscriptions, he would still be entitled to receive a full refund of the renewal charge [redacted] contacted our customer service center on July 21, and cancelled his subscription to [redacted] , generating a full refund in the amount of $to his account On July 22, 2016, [redacted] contacted our customer service center and requested the remaining refund for his subscription to [redacted] His request was honored and we issued the refund back to his account in the amount of $ Upon receipt of your correspondence on July 29, 2016, we issued a refund for the previous year’s charges on [redacted] subscriptions to [redacted] and [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

September 9, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] through our program, which was presented by [redacted] Unfortunately, [redacted] were unable to be processed as [redacted] did not respond to our request to decrement his account, resulting in his order being cancelled A postcard notification was mailed to [redacted] advising him that we were unable to fulfill the orderWe apologize if [redacted] did not receive this postcardOn September 1, 2016, [redacted] placed another order for [redacted] through our program, presented by Frontier Airlines Upon receipt of your correspondence on September 2, 2016, we contacted the publisher for [redacted] to confirm if there were any delivery problems The publisher for [redacted] confirmed his subscriptions were due to start with the September issue, and [redacted] should receive his first issue no later than September 22, These subscriptions will expire with the August issue After contacting the publisher for [redacted] and they confirmed that [redacted] subscription is due to start with the October 3, 2016, and he should receive no later than September 30, The subscription expires with the September 25, issue In addition, we contacted the publisher for [redacted] l and after further research, we found that the publisher did not cancel [redacted] first subscription and therefore has two terms of [redacted] lFor the inconvenience, we have requested the publisher to keep this subscription activeRest assure, [redacted] account will only be charged for one term of [redacted] If MrAfellar still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him We apologize for the unsatisfactory experience MrAfellar had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service Tell us why here