CottageCare

Revdex.com: Note that I did try to cancel the magazines, and I knew I would cancel them when I first accepted the trial offerI set a reminder in my computer that popped up to remind me on the date required by the terms of the agreement I also noted that they said I would receive a few more issues, and that they would not be charged to meSo imagine my surprise, when so much time had passed, to notice another charge on my account I had no doubt that I would get my money back, and there would be a response like thisAny intelligent person would think that the magazine company does this to thousands of people, and if only a few hundred, or less, ever complain, it is just a way of doing business If the better business offices tied all of their data centers together, they might be better able to find patterns of business misconduct The current system is flawed and, and business have learned to dance around the system Thanks for your service I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help Revdex.com of CT - in less than hours, you were able to correct an issue I have been trying to resolve for weeksThanks for all you do to help consumers! Sincerely, [redacted] ***

November 11, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , [redacted] , ***, and ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On November 8, 2015, Mr [redacted] contacted our service center via our online website and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees During that same inquiry, Mr [redacted] cancelled his subscriptions to [redacted] , ***, and ***, generating a refund in the amount of $issued to his account Upon receipt of your correspondence, on November 11, 2015, we cancelled Mr***’s subscription to [redacted] , generating a full refund in the amount of $to his account In addition, we issued the remaining balance on Mr***’s subscriptions in the total amount of $12.23, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 22, [redacted] Re: Complaint Case #: [redacted] Consumer: Connie [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for All You, Prevention, Time and National Geographic Traveler, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account Please note that on December 7, 2015, we received notification from the publisher of All You that the title had ceased publication therefore her subscription was cancelled and a full refund in the amount of $was processed to her account On December 18, 2015, Ms [redacted] contacted our customer service center and cancelled her subscriptions to Prevention, Time and National Geographic Traveler, generating a refund for unserved issues in the total amount of $to her account Upon receipt of your correspondence on December 22, 2015, we have issued the remaining refunds for her subscriptions in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Despite multiple searches, we regret that we cannot locate two charges for $for All You in our system with the information provided in her complaint If Ms [redacted] can provide us with additional information regarding the magazine subscription, it would help us locate the account We request that she forward to us the billing descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under Ms [redacted] can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 11, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] and [redacted] , following a purchase he made at a [redacted] Entertainment store The offer allowed him to receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] Entertainment transaction, unless he called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual charges posted to his account On September 15, 2014, [redacted] contacted our service center via our online website and placed his subscriptions to [redacted] , [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] , [redacted] and [redacted] , generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

February 24, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint We took the liberty of contacting [redacted] to confirm how they received the orderThe publisher did confirm that they received an order directly with their companyThe publisher also confirmed there are currently no active orders on his account and they have forwarded [redacted] information to a supervisor to review In addition, [redacted] may contact the publisher directly at [redacted] to obtain additional information about the order Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn reviewing MrK [redacted] 's response, I see that he refers to a renewal notice or notices where their phone number would be listed to cancel subscriptionsWhile it is possible that I received a renewal notice back in or 2012, regular notices have not been mailed to meI appreciate the refund for the entire amount of my subscriptions of $ I would ask you, the Revdex.com, to review your consumer complaints filed about this business and make an assessment as to whether there is a pattern of business practice which consumers should be alerted to Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Even though I never received any kind of notice that the subscriptions were going to renew. My orders were canceled and I've been reimbursed. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] 9/30/ Complaint I payed for an anual suscription for magazines in The problem is that the company charged me again an anual suscription, but I didn´t autorice itThe suscription ID is: [redacted] The magazines are: [redacted] , [redacted] and [redacted] Desired Resolution I would like to received the anual refund suscriptions for the magazines, because I didn´t autorice all of them again Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Complaint: [redacted] I am rejecting this response because: no survery was completed to receive magazines No consent was given I am glad they have canceled and refunded, but this vague response of a survey from an online purchase in order to charge customers needs to be stopped Sincerely, [redacted]

September 5, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] following a purchase she made at a [redacted] The offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her Transworld Entertainment transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders On August 25, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , generating a full refund to her account in the total amount of $ [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sincerely, [redacted] ***

March 14, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 12, 2016, [redacted] contacted our customer service center via our online website line and placed her subscriptions to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees During this same inquiry, [redacted] cancelled her subscription to Essence, generating a full refund in amount of $back to her account Upon receipt of your correspondence, on March 14, 2016, we cancelled [redacted] ’s subscriptions to O, the Oprah Magazine, Woman’s Day, and Cooking Light, generating a full refund in amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service

July 20, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase The offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account On May 21, 2015, Ms [redacted] contacted our customer service center and cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her account Upon receipt of your correspondence on July 9, 2015, we issued the remaining refund for her subscriptions in the total amount of $187.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

February 6, ideograph-numeric"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 19, 2015, [redacted] contacted our automated customer service center and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees [redacted] contacted our service center via our online website on February 3, 2015, and placed her subscriptions to [redacted] *** on “do not renew” status Upon receipt of your correspondence on February 5, 2015, we cancelled [redacted] subscription to [redacted] generating a full refund in the amount of $to her account, which includes the previous year’s charges It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

April 8, [redacted] [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] Magazine, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms Chappell that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On March 5, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] Magazine, generating a refund in the amount of $to her account [redacted] contacted our customer service center again on March 30, 2016, and requested the remaining refund for her subscription to [redacted] Her request was honored and we issued the refund back to her account in the amount of $ [redacted] can be assured that all of her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 20, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On February 2, 2015, Ms [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on a “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees That same day, Ms [redacted] accepted a special offer to keep her subscription to [redacted] active Ms [redacted] contacted our service center via our online website again, on April 15, 2015, and cancelled her subscription to [redacted] , generating a refund to her account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence on April 16, 2015, we issued the remaining refund for her subscription to [redacted] , in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 14, [redacted] Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 8, 2016, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term his subscription would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on January 14, 2016, we issued a full refund for his subscription to [redacted] in the total amount of $to his accountIn addition for the inconvenience, we have placed a complimentary order for issues for [redacted] He should begin to receive his selection in six to eight weeks Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

July 27, [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On June 26, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund reflecting the value of unserved issues in the amount of $to his account [redacted] contacted our automated customer service line on July 18, 2017, and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on July 19, 2017, we cancelled [redacted] **’s subscription to [redacted] , generating a full refund to his account in the amount of $In addition, we also issued the remaining balance on [redacted] **’s subscriptions to Outdoor Photographer, Vogue and GQ, totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all renewal charges refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service