CottageCare

Complaint: [redacted] I am rejecting this response because: They don't even bother to get the facts right [redacted] subscription is not mailed but is delivered by a person, when he feels like it Sincerely, [redacted] ***

May 15, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] , when she accepted our promotional offer, which was presented online by [redacted] Prior to any billing event, Ms [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events Upon receipt of your correspondence on May 15, 2015, we have added Ms [redacted] to our purged customer listWe have also requested to have Ms [redacted] name be removed from our promotional mailing lists We sincerely regret that Ms [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

I really don't understandI guess the saying "to good to be true" is the truth$subscriptionI called to cancelthese people don't even employ peoplethe machine rambled on and on I select the cancel option it says I will be refunded for the amount of the magazines unissuedbut the next day $charge from them for another years subscription

December 1, size="3"> [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer Kristin ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our company does not handle the billing for [redacted] ordersWe took the liberty of contacting [redacted] and they confirmed Ms***’s refund for her subscription to [redacted] in the amount of $was issued back to her account on July 17, If Ms [redacted] is still not showing this refund posted to her account, she may email Daisy K [redacted] who is the Associate Manager at [redacted] at [redacted] Please inform Ms [redacted] to provide the following transaction number to confirm receipt of her refund( [redacted] ) Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 20, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] and ***, when he accepted our promotional offer, which was presented by Classmates.comThe offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On December 10, 2001, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees Mr [redacted] contacted our automated customer service line again, on December 1, and cancelled his subscription to ***, generating a full refund in the total amount of $to his accountDuring this same inquiry, Mr [redacted] also accepted a new order for ***, at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order On April 17, 2015, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status To summarize, Mr [redacted] will continue to receive his subscription to [redacted] until the end of his current termPlease be assured his subscription will not renew, nor will he be charged any future fees We also regret that Mr [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

November 14, 2014 [redacted] Sr. Consultant/ADR Specialist RevDex.com, Inc. [redacted] ** [redacted] ... Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] . We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the semi-annual subscription charges were posted to her account. On November 6, 2014, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees. Upon receipt of your correspondence on November 7, 2014, we cancelled [redacted] ’s subscription to [redacted] , generating a full refund in the amount of $22.50 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle. [redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments. We regret that [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, [redacted] Manager, Customer Service

November 11, [redacted] Re: Complaint Case # [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint In his complaint, [redacted] mentions that he was charged for [redacted] ***This is not our company however, we took the liberty of researching this company and if [redacted] would like more information regarding these charges, he can contact their customer service by calling them directly at ###-###-#### Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 11, ideograph-numeric"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] Magazine, when she accepted our promotional offer, which was presented by [redacted] , after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on November 25, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On January 27, 2015, [redacted] contacted our customer service center via our online website and placed her subscriptions to [redacted] and [redacted] , on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, [redacted] cancelled her subscription to [redacted] Please note, she was at the end of her term, therefore no refund was due [redacted] contacted our customer service center via our online website again on January 27, 2015, and requested to cancel her subscription to [redacted] Her request was honored and a full refund in the amount of $was issued back to her account On February 5, 2015, [redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted] Magazine, generating a full refund in the amount of $to her account Upon receipt of your correspondence on February 10, 2015, we cancelled [redacted] subscription to [redacted] ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] *** can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service %

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Although I still believe this company practices deceptive tactics Sincerely, [redacted]

August 16, [redacted] Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that [redacted] ordered [redacted] when he accepted our promotional offer after making a purchase at a Stage storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that his subscriptions would continue automatically and be charged to the same credit card used for his Stage transaction, unless he called our toll-free customer service number to cancel Prior to any billing event, [redacted] would receive a notice by mail reminding him of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders We received notification from [redacted] ’s bank on January 20, 2014, that we could not obtain authorization on his credit card for his subscription to [redacted] resulting in his order being cancelled When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On August 6, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $to his accountUpon receipt of your correspondence, on August 15, 2016, we issued the remaining refund for [redacted] ’s subscriptions in the total amount of $169.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

[redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsShea: I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] ***, through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscription We received notification from [redacted] on March 1, 2016, that we could not decrement his account for his subscriptions to [redacted] and ***, resulting in his order being cancelled We took the liberty of contacting [redacted] and they confirmed [redacted] has a zero balance because his miles expired on January 31, We requested to have his miles reinstated and they have honored our request and confirmed miles have been added back into his account If [redacted] would like to like to place a new order, he may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of serviceIf I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

800x September 28, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] ***, [redacted] , [redacted] and [redacted] , when she accepted our promotional offer through [redacted] The offer allowed her to receive the first year of issues for $for each subscriptionThe offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On September 20, 2015, Ms [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees Ms [redacted] contacted our customer service center on September 22, 2015, and cancelled her subscriptions to [redacted] ***, [redacted] , [redacted] and [redacted] , generating a full refund in the amount of $back to her account Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service / [redacted] Style Definitions */ 10/6/ Complaint Purchased tickets on [redacted] and ad popped up stating I would receive $gift for a surveyI clicked on it and it let me know that I would get $in magazine subscriptionsAfter completing syurvey and taking time to pick out the magazines, it gladly accepted my survey but flashed another screen for about seconds stating offer had expired and instead took me to a screen to then purchase subscriptions!! Total bait-&-switch!! If ad is expired, it should be removed so others don't take time away to complete the survey thinking that they are getting the $award or they need to fulfill on claim to award subscriptions Thank you- Desired Resolution Discontinue misleading ad or fulfill on magazine subscriptions Consumer Business Dialog

March 17, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for [redacted] This offer allowed him to receive the first days of his subscription risk freeThese offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 3, 2016, [redacted] contacted our customer service center and cancelled his subscription to [redacted] generating a full refund in the amount of $to his account Upon receipt of your correspondence on March 15, 2016, we cancelled [redacted] subscriptions to [redacted] , [redacted] , generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 5, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that [redacted] ordered [redacted] , when she accepted our promotional offer after making a purchase at a Stage storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her Stage transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On February 1, 2015, [redacted] contacted our automated customer service line and placed her subscription to Cooking Light on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesUpon receipt of your correspondence on February 5, 2015, we cancelled [redacted] subscriptions to [redacted] generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We sincerely regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 28, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for ***, [redacted] , [redacted] ***, and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge We have checked our records and found that Mr [redacted] ’s renewal postcard was mailed to him on March 25, We apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On May 27, 2014, Mr [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] , [redacted] and [redacted] , on “do not renew” statusThis would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew nor would he be charged for a renewalDuring this same inquiry, Mr [redacted] cancelled his subscription to ***, generating a full refund in the amount of $to his account Upon receipt of your correspondence on May 27, 2014, we cancelled Mr [redacted] ’s subscriptions to [redacted] , [redacted] and [redacted] , generating a full refund of $to his accountIn addition, we issued the remaining balance on Mr [redacted] ’s subscription to ***, totaling $2.00, which includes the previous year’s charges It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our complimentsIn addition, we added Mr [redacted] to our purged customer listWe have also requested to have Mr [redacted] 's name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

January 27, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer***- [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On November 16, 2014, Ms[redacted] contacted our customer service center via our online website and placed her subscriptions to [redacted] , [redacted] and [redacted] , on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term; however no renewal would be processed Ms[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status To summarize, Ms[redacted] will continue to receive her subscriptions until the end of her current termPlease be assured her subscriptions will not renew, nor will she be charged any future fees We also regret that Ms [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

November 5, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for ***, [redacted] , [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On November 2, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscription to ***, [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscriptions would not renew, nor would he be charged any renewal fees During that same inquiry, Mr [redacted] cancelled his subscription to [redacted] , generating a full refund in the total amount of $to his account Upon receipt of your correspondence, on November 3, 2015, we cancelled Mr [redacted] ’s subscriptions to [redacted] ***, ***, and [redacted] generating a full refund in the amount of $to his account, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 3, [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed three orders through our program when she accepted our promotional offer, which was presented by [redacted] The first order was placed for [redacted] ***This offer allowed him to receive the first year of issues for $for each subscription The second order was placed for [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscriptionIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeOn March 9, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] ***, generating a refund to his account reflecting the value of unserved issues in the total amount of $ [redacted] contacted our customer service center again on March 14, 2017, and requested the remaining refund on the balance for his subscriptionsHis request was honored and a refund in the amount of $was processed to his accountIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle On March 29, 2017, [redacted] contacted our customer service center and cancelled his [redacted] We took the liberty of contacting [redacted] and requested to have [redacted] ’s account reimbursed for the milesThey have honored our request and his miles have been added back into his accountIn addition, [redacted] has reinstated all expired miles back into his account [redacted] now has 2,miles available in his account [redacted] can be assured that all of his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I don't know if the company cares or not, but I never received anything in the mail about being billed for thisWhen I signed up for the magazine I never saw anything about auto renewalThank you for resolving this Sincerely, [redacted]