CottageCare

February 16, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsShea: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that we received an order in the name of [redacted] for [redacted] ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On February, 9, 2016, Mr [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscriptions would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on February 11, 2016, we cancelled [redacted] subscriptions to [redacted] ***, generating a full refund in the amount charged of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

September 8, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On August 30, 2016, 2016, [redacted] contacted our customer service center and cancelled her subscription to [redacted] ***, generating a full refund to her account in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

May 1, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions, the annual charges were posted to her account On January 21, 2014, we received notification from the publisher that Ms [redacted] requested to cancel her subscription to [redacted] , resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account Ms [redacted] contacted our customer service center on April 26, 2014, and cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence, on April 28, 2014, we issued the remaining balance on Ms [redacted] ’s subscriptions to [redacted] , [redacted] and [redacted] , in the total amount of $38.40, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Despite multiple searches, we regret that we cannot locate an order for remaining chargeIn her complaint, Ms [redacted] includes a charge of $from [redacted] This is not our company However, if Ms [redacted] would like more information regarding this charge, she can contact their customer service by contacting their customer service directly at ###-###-#### Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

November 9, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase The offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 22, 2015, Ms [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on November 5, 2015, we cancelled Ms***’s subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 21, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] , following a purchase he made at a [redacted] storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account On October 16, 2014, Mr [redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted] , [redacted] , [redacted] and [redacted] His request was honored and we issued a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because:1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a [redacted] article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted I'll summarize with a quote from the aforementioned [redacted] article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it." Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

June 1, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] **We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that Mr [redacted] placed a magazine order for [redacted] and ***, when he accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders Prior to the billing event, Mr [redacted] would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We apologize if Mr [redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing events Upon receipt of your correspondence, on May 28, 2015, we cancelled Mr [redacted] subscriptions to [redacted] and ***, generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David Korbusieski Manager, Customer Service

March 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for ***, [redacted] , and [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On February 25, 2015, Ms [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms [redacted] cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence, on February 25, 2015, we cancelled MsLochan’s subscription to ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining balance on her subscriptions to [redacted] and [redacted] , totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 11, Roman"> [redacted] Complaint Consultant RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] Leisure, and [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account Upon receipt of your correspondence on December 31, 2015, we cancelled Ms***’s subscriptions to [redacted] generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 6, [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, [redacted] , [redacted] and [redacted] ***, when she accepted our promotional offer, which was presented online by [redacted] The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 25, 2015, [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] ***, [redacted] , [redacted] and [redacted] ***, on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on February 4, 2015, we cancelled [redacted] ’s subscriptions to [redacted] ***, [redacted] , [redacted] and [redacted] ***, generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

These people are scam artistsI cancelled my magazine order almost a year ago and they charged me again!!!! I had to go in and cancel things again! I'm going to have to change my card now and cancel my old one so these [redacted] cant charge me again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI see the credit back to my credit card for the full refund amount Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: The response does not actually address the concern I describe in my original complaintI was not concerned in my complaint to the Revdex.com that I would be charged again by this companyRather the complaint involves unethical business practicesThe response does not resolve that issue, nor does it address that issueThe response is a non-responsePlease address the actual complaint contained in my original claim with the Revdex.com Sincerely, [redacted]

March 17, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsShea: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer after making a purchase at a [redacted] ***The offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account Upon receipt of your correspondence on March 15, 2016, we cancelled [redacted] ’ subscriptions to [redacted] generating a full refund of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] ’ name to be removed from our promotional mailing lists We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

May 15, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on February 2, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On April 24, 2015, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , [redacted] , [redacted] and ***, generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Regarding reimbursement of overdraft fees, although it is not our standard practice to reimbursement these fees, we have honored her requestWe have checked our billing system and have confirmed that Ms [redacted] refund of $was processed to her accountShe may provide her bank with the following reference number to confirm that our refund was processed ( [redacted] ) Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe Businessweek Delivery [redacted] my subscription will now expire with the Aug 8th issueThanks Revdex.com and the company Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: AS I EXPLAINED TO THE CUSTOMER SERVICE REPRESENTATIVE WHEN I CANCELED THIS, I WAS COMPLETELY UNAWARE OF ANY OF IT [redacted] IS MY SON BUT HE DOES NOT LIVE WHERE THE SUBSCRIPTION WAS SENT TO, MY EX HUSBAND, [redacted] DOES I COULDN'T CANCEL SOMETHING AT THE END OF A TRIAL OFFER WHEN I WAS UNAWARE IT HAD BEEN ORDERED IN THE FUTURE, A COMPANY SHOULD QUESTION A BILLING ADDRESS DIFFERENT FROM THE SHIPPING ADDRESS, EVEN TO THE POINT OF SPEAKING WITH THE PERSON WHO SUPPOSEDLY ORDERED IT, LIKE ME IT WAS AN UNAUTHORIZED PURCHASE AND UNTIL THE CARD WAS BILLED, I HAD NO WAY OF KNOWING IT HAD BEEN ORDEREDSincerely, [redacted]

January 15, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, we cancelled Ms [redacted] ’s subscriptions to [redacted] , [redacted] *** and [redacted] , generating a full refund in amount of $to her account, which includes the previous year’s charges We have checked our billing systems and confirmed that Ms [redacted] ’s refunds were posted to her account on January 6, and January 7, If Ms [redacted] is still not showing these refunds, she may contact our customer service center directly at ###-###-#### One of our representatives will be happy to assist her Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]