CottageCare

Thank you Revdex.com I almost gave this company my credit card info till I read the reviews

January 13, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was for placed for [redacted] , *, [redacted] , [redacted] , and [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for [redacted] , [redacted] and [redacted] This offer allowed him to receive the first days of his subscriptions risk freeBoth of these offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On December 5, 2014, Mr [redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted] , *, the [redacted] , [redacted] , [redacted] , [redacted] , [redacted] and [redacted] His request was honored and a full refund in the amount of $was issued to his account Mr [redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

May 26, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscription, in addition his account would be charged $per title for the first year of issuesThis offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancel On May 17, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] We took the liberty of contacting [redacted] and requested to have [redacted] ’s account reimbursed for the milesThey have honored our request and his miles have been added back into his accountWe have also confirmed that the $per title charge was cancelled, therefore [redacted] was not charged [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsWe apologize for the unsatisfactory experience [redacted] had with our customer service representative We have listened to the calls and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

November 21, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On November 11, 2014, Ms [redacted] contacted our automated customer service line and placed her subscription to [redacted] on a “do not renew” status This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on November 17, 2014, we cancelled Ms [redacted] subscription to [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms [redacted] can be assured that her subscription has been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments We regret that Ms [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted]

July 28, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] , for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase This offer allowed her to receive the first issues of her magazine selections for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, MsSchaffer would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms [redacted] renewal postcard was mailed to her on March 29, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charge was posted to her account On June 16, 2015, Ms [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel the subscription, she would still be entitled to receive a full refund of the renewal charge Ms [redacted] contacted our automated customer service line again on July 19, and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for a renewal Upon receipt of your correspondence on July 28, 2015, we cancelled Ms [redacted] subscription to [redacted] , generating a full refund in the amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscription has been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

[redacted] Re: Complaint Case #: [redacted] Consumer: T [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer T [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by The [redacted] The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On July 18, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $back to his account Our company does not handle the billing for The [redacted] , IncordersWe took the liberty of contacting The [redacted] , Incand they confirmed [redacted] had two charges for $under different names but with the same credit cardWe have confirmed one charge was previously refunded on July 18, We researched this further and confirmed [redacted] ***’s account was refunded for the second charge of $on July 20, If [redacted] is not showing these refunds posted to his account, he may email Daisy K [redacted] who is the Manager of Customer Support at The [redacted] , Incat [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: The response from Synapse is incorrectThe company refunded all of our money, as they should have, because it was taken without permissionWhere are these so called "terms and conditions"? Where are they in the sign up process? No whereI know that I am not alone in my experience with this company as there are numerous complaints here as well as on other sites around the web Synapse, if you would be up front and honest, and provide your terms and conditions in the sign up process then perhaps this company would have so many complaints Have some integrity and be open and honest , *** [redacted]

October 21, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***sWe genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] , following a purchase she made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscription would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep When we did not hear from [redacted] that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account On April 24, 2012, [redacted] contacted our automated customer service center and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees [redacted] contacted our customer service center on January 14, 2013, and requested to cancel her subscription to [redacted] and receive a full refundHer cancellation request was honored however, [redacted] was at the end of her first term, and therefore, no refund was due We sincerely regret that [redacted] ***’s request for a full refund was not process as she requestedWe have issued the full refund for her subscription to [redacted] in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelled and all charges have been refunded We apologize for the unsatisfactory experience [redacted] had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

January 30, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that [redacted] placed an order for [redacted] , when she accepted our promotional offer after making a purchase at a [redacted] ***The offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account We received notification from [redacted] bank on November 13, 2014, that we could not obtain authorization on her credit card for her subscription to [redacted] , [redacted] , resulting in her orders being cancelledThat same day, we cancelled her subscription to [redacted] resulting in a full refund in the amount of $being processed to her account Upon receipt of your correspondence on January 30, 2015, we issued the remaining refund for her subscriptions to [redacted] , in the amount of $95.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 15, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns When a customer indicates they want to cancel, we do attempt to “save” the customer by offering the opportunity to cancel their current subscription and start a new one at a greatly reduced rateIf the customer does not wish to accept this offer, they are free to decline it and cancel their subscription – as Ms [redacted] didWhile we regret Ms [redacted] was not satisfied with our automated customer service system, we reject her assertion that offering a low-priced subscription in an attempt to save a customer is unethical If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Thhese guys are real sleaze ***I had no intention of renewing through a magazine resellerThe used The Magazine's name to link to their web siteThe page was made to look like I was dealing with the magazine until I placed the orderThen their name popped up offering other magazinesThey have an onine cancellation procedure that generated auto emails that said they were working on it Several days and I have not heard from themThey have no phone number you can useThey charged my credit card but did not forward the order to the magazineI called them and checkedI am in limbo and can only contest the charge through my credit card

July 27, [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsS*** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] ***, when she accepted our promotional offer, which was presented online by [redacted] *** The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe received notification from [redacted] ’s bank on September 28, 2016, that we could not obtain authorization on her credit card for her subscription to ***, resulting in her order being cancelled Upon receipt of your correspondence on July 20, 2017, we cancelled [redacted] ’s subscription to [redacted] cancelling the upcoming renewal charge [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

April 23, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that we received an order in the name of [redacted] , for [redacted] , [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges for [redacted] were posted to his account On March 20, 2012, Mr [redacted] contacted our automated customer service center and placed his subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee Mr [redacted] contacted our automated service line again on April 21, and cancelled his subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence on April 22, 2014, we issued the remaining refund for the balance on his subscription to [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that I do take exception with statement that I accepted the trial subscriptions If I did so, it was because they must have set up the response in a vague or confusing way where I was not aware I was accepting it, or actually thought I was rejecting the offer I NEVER fall for "free" or "discounted" trial offers That's one of the oldest tricks in the book I should also note that I had tried twice, unsuccessfully, to get my money refunded However, it was refunded the day after I registered my complaint with Revdex.com Thank you for the service you provide! Sincerely, [redacted] ***

June 24, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account On June 3, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscriptions to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in the current term, however at the end of the term, his subscriptions would not renew nor would he be charged for any renewal fees Mr [redacted] contacted our customer service center on June 21, 2015, and cancelled his subscriptions to [redacted] ***, generating a refund reflecting the value of unserved issues in the total amount of $ to his account Upon receipt of your correspondence, on June 23, 2015, we processed refunds for the remaining balance on Mr [redacted] subscriptions in the total amount of $ It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all renewal charges have been refunded Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

March 18, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge We regret that [redacted] experienced any difficulty using our websiteThe website was designed to provide customers with the most efficient means possible for addressing various concerns regarding their ordersThe problem is there are several orders for [redacted] going to her apartment complex As requested in her complaint, here is the subscription ID for her order for [redacted] ***( [redacted] )We are unsure why this information did not show on her billing statement, however some credit cards limit the amount of characters we can use for our billing descriptors, which may be why this wasn’t included [redacted] can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

August 29, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show we received [redacted] ’s email on August 14, and we received her inquiry registered with your office on August 17, We apologize for not responding to her email directly, however we did respond directly to your office [redacted] should use this written correspondence as her confirmation As previously stated, we took the liberty of contacting the publishers and requested all of [redacted] ’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels If [redacted] ’s gift recipient still does not receive any issues to his subscriptions, I would request that [redacted] contact our customer service center directly at [redacted] One of our representatives will be happy to assist her We apologize for the unsatisfactory experience [redacted] ’s had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

I have had great service and fast and immediate cancellation of the magazines I ordered the first time for $each I got the notification card in plenty of time to cancel, and an offer was made for another year at the same $2.00/year rate for one of the magazines so I took it! I got the notification card for THAT renewal and called today to cancel, received yet ANOTHER offer for $for six more months, so I took that as well Even when I missed a card, I still received a full refund This was all automated, so I am still surprised and pleased that it worked so well! I'll keep signing up as long as the offers are so good!

February 13, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] and [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscription We took the liberty of contacting the publisher for [redacted] and they have confirmed that [redacted] subscription started with the November 13, issue They have extended his subscription by issues and his new expiration date is September 30, The publisher has confirmed that they have started an investigation on the delivery of his subscriptionThey have also suggested switching from carrier delivery to postal delivery We took the liberty of contacting the publisher for [redacted] and they have confirmed that order is scheduled to start with the March issue [redacted] should receive this no later than February 28, If [redacted] still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

May 6, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] ***Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concernsOur records indicate that [redacted] placed an order for [redacted] , when she accepted our promotional offer after making a purchase at a [redacted] ***The offer allowed her to choose up from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders Upon receipt of your correspondence on May 3, 2016, we cancelled [redacted] ***’s subscriptions to [redacted] Please note her account wasn’t charged for these subscriptions [redacted] can be assured that all of her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David K [redacted] Manager, Customer Service