CottageCare

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Once this company has your card number, they automatically renew magazine subscriptions without authorization and at much higher subscription rates after the first yearThe business model depends on customers not reviewing their monthly card statements and detecting the unauthorized chargesAvoid this company like the plague!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

February 17, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase The first order was placed for [redacted] ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for [redacted] and ***This offer allowed him to receive the first days of his subscription risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On February 16, 2015, [redacted] contacted our customer service center and requested to cancel all of his subscriptions and to stop his order from being processedUnfortunately, by the time his request was received, his order had already processed on our systemThat same day, we honored his request and cancelled his subscriptions to [redacted] ***, generating a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to [redacted] contacted our customer service center via email correspondence on February 17, 2015, and requested the reimbursement of his overdraft feesAlthough it is not our standard practice, [redacted] should fax a copy of his bank statement to my attention showing the magazine charges and the overdraft feesGiven the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly My fax number is [redacted] [redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We’d like to apologize for the misinformation that [redacted] received when speaking to our representatives regarding his magazine orderWe have listened to the calls and feedback has already been provided to the representatives and their superiorsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

March 7, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] ***, [redacted] , [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically renew following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge We received notification from Mr [redacted] ’ bank on March 2, and March 3, 2014, that we could not obtain authorization on his credit card for his subscriptions to [redacted] and [redacted] , resulting in his orders being cancelled On March 3, 2014, Mr [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and ***, generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence on March 4, 2014, we issued the remaining balance for Mr [redacted] ’ subscriptions in the amount of $ It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded Also, Mr [redacted] may continue to receive one or two more issues of his magazine since they were in process at the time of cancellation He may keep these with our compliments Despite multiple searches, we regret that we cannot locate any other charges in our system with the information provided in Mr [redacted] ’ complaint If he can provide us with additional information regarding his magazine subscription, it would help us locate the chargesWe request that he forward to us the billing descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 17, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate Mr [redacted] ’s account in our system with the information provided in his complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this time If Mr [redacted] can provide us with additional information regarding the offer that was presented to him, it would help us to better explain the offerWe sincerely regret that we cannot resolve Mr [redacted] ’s concerns at this time without more specific information, but will be happy to proceed with the prompt resolution of his complaint once we have additional information It is never our intention to mislead our customers and we sincerely regret that Mr [redacted] was unhappy with his experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

This company should have an "F" rating at the Revdex.com I originally subscribed to year of [redacted]  through [redacted] in order to keep my frequent flyer miles from expiring The introductory offer was for year subscription for $ There was no mention of ongoing billing, or at what rate It turns out that they automatically charge your credit card annually at a much higher rate than the actual direct magazine subscription would cost Subscription rates are $19.95/year from [redacted]  and this company has just billed me $for it In previous years, they have billed me $32, then $36, and now $ They make it difficult to cancel with a full refund, and it is all but impossible to get a live person If you do manage to get a real person, they are "not authorized" to give you a full refund even though I contacted them within weeks of being charged If you would like further confirmation of their scamming, check out the following link: [redacted]

Complaint: [redacted] I am rejecting this response because: In response in order:On April 26, 2016, [redacted] contacted our customer service center and requested to update the inmate number for her subscriptions to [redacted] Her request was honored and we updated our systems with the correct information When I submitted the order 2/28, the inmate's sig # was part of that address which I filled out for ALL magazines On April 28, I was contacted by inmate stating he was told the magazines could not be delivered because they did NOT have that number on (which, again I reiterate, I submitted with THAT number) I called company explaining this in detail, and ensured the Sig # was on the magazine address as I SUBMITTED IT I was told there would be another 4-week delay Our company received a file directly from the publisher on May 23, updating the gift recipient’s name for [redacted] ’s subscriptions to [redacted] My friend who works for the post office talked to the Postmaster General; their concensus on this was that they suspect "the prison physically wrote a name change on the magazine, sent it back in order to say the person doesn't live there anymore" (in other words, they changed the name) and THAT is how the name change occurred I nor the inmate did NOT make this change On August 14, 2016, [redacted] contacted our customer service center and confirmed the name on the account was incorrectOnce we were made aware of the incorrect name used, the necessary changes were madeWe apologize for the error on her account as this is not a usual occurrence.The inmate the magazines was intended for sent me several letters, the last one saying he has not gotten the magazines since May THAT is how I learned of the name change,when I was finally able to log into my account When I called in, I asked multiple times (REVIEW THE RECORDED CONVERSATION!) that I be made aware of what the outcome was as I was told it would be forward to CUstomer Service I asked an was TOLD that I would receive an email with teh outcome and I specifically asked to be made aware of what the new subsciption end dates were I have NOT received such email nor ANY communication from the company! I called AGAIN today 8/23, talked with the customer service center here in the U.S(Not [redacted] ***) and spoke with Chantel She indicated there was no indicatoin on my file of anything taking place from the last phone call I made on 8/ So I reiterated it all AGAIN, I gave my information, my e-mail, etcAGAIN and indicated I expected an email with the outcome, as I had requested before, I originally wanted to respond to this compllaint, but had only two options, to accept or disagree and had to choose disagree in order to point out these issues! So until I get something in writing, I do NOT consider this resolved! [redacted] Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of [redacted] ’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels Sincerely, [redacted]

-----Original Message----- From: [redacted] Sent: Wednesday, March 19, 6:PM To: [redacted] Subject: Resolution of complaint # [redacted] against the Synapse Group My complaint involved an unauthorized charge of $to my [redacted] credit /> cardI found out from my bank that $was credited back to the account and posted today, 3/19/I consider the matter resolvedThank you [redacted]

May 3, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] following a purchase she made at [redacted] *** The offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders On April 28, 2017, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of her subscriptions have been cancelled and all charges refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

April 7, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by [redacted] This offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 25, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] ***Please note that his account was not charged for these subscriptions [redacted] can be assured that his subscriptions have been cancelled [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Despite multiple searches, we regret that we cannot locate a charge for $in our system with the information provided in his complaintIf [redacted] can provide us with additional information regarding this charge, it would help us locate his account We request that he forward to us the billing descriptors (alpha-numeric codes beginning with “ [redacted] ***) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

I am glad to see I'm not the only one in this horrible situation! I was able to cancel my subscriptions after being charged almost $for renewals! The fine print said I would be notified before being billed for the renewals and there was never an email, not even in my spam/junk folder! I was out $right before rent was dueNot a fun situation at all! They try to confuse you before canceling, throwing more offers at you, making it seem like there is no other choiceJust keep saying "no thanks" and that should finalize your subscription! Here's hoping for a refundGreat deals pull you in, for sureDon't fall for itNever again!

April 22, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for [redacted] , [redacted] This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On April 21, 2015, Mr [redacted] contacted our service center via our online website and cancelled his subscriptions to [redacted] , generating a full refund in the amount of $back to his account Upon receipt of your correspondence, on April 21, 2015, we cancelled Mr [redacted] subscriptions to [redacted] , generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the company's prompt and accommodating reply to this concern and the Revdex.com's facilitation of our communication I also wish to note that I received a response by email from the company's representative [redacted] which was similar in content I attempted to reply to that message but delivery of my reply failed The following automated response was sent to me: HiThis is the [redacted] I'm afraid I wasn't able to deliver your message to the following addresses This is a permanent error; I've given upSorry it didn't work out [redacted] This message was rejected as possible SPAM If this was detected in error contact our Customer Service at ###-###-#### This information is provided "FYI" for the company as such impediments to communication may hinder resolution of customer concerns Yours truly, [redacted] ***

the complaint has been solved as of January 6, if no other charges are made to my bank account, then I'm satisfied with the outcome thank you very much for your helpSincerely, [redacted]

After Placing my order for my magazines my account was phished, I went to the bank and they were not surprised when they saw that it happened after ordered the magazinesLet me tell you about the inconvenienceI am disabledI had to go to the bank as they froze my bank accountI had to go to get a new cardI have to wait days to be reimbursedI have to contact all the companies I have on auto-pay with my new account numberAll because I ordered magazinesI think this happens all the times with this company,

June 1, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced and we have attempted to resolve her concerns As a [redacted] customer, Ms [redacted] account is not at risk of expiring We at MagsforMiles, periodically reach out to [redacted] customers with a limited-time magazine offer that we hope they will find valuable for their purposesRecipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the [redacted] SkyMiles program is not dependent on a magazine purchase Upon receipt of your correspondence, on June 1, 2015, we have added Ms [redacted] to our purged customer listWe have also requested to have Ms [redacted] name to be removed from our promotional mailing lists It is never our intention to mislead our customers and we sincerely regret that Ms [redacted] was unhappy with her experienceMs [redacted] may be assured that her comments have been forwarded to the marketing department, and they will be considered in future evaluations Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 10, [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] , ***, [redacted] and [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $per title The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 30, 2016, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , ***, [redacted] and [redacted] ***, generating a refund for unserved issues in the total amount of $to her account Upon receipt of your correspondence on January 2, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycleMs [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Horrible business modelThey trick you into purchasing free magazins, only to dock you for the full yearly subscription process for EACH magazine

March 21, [redacted] Complaint Consultant Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , T [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that [redacted] renewal postcard was mailed to her on January 11, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On March 13, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesDuring that same inquiry, [redacted] cancelled her subscription to [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence on March 15, 2016, we cancelled [redacted] ’s subscription to [redacted] ***, generating a refund in the amount of $back to her accountIn addition, we issued the remaining refund to [redacted] ’s account for her subscription to [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service