CottageCare

June 24, -ms- [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account On June 3, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscriptions to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in the current term, however at the end of the term, his subscriptions would not renew nor would he be charged for any renewal fees Mr [redacted] contacted our customer service center on June 21, 2015, and cancelled his subscriptions to [redacted] ***, generating a refund reflecting the value of unserved issues in the total amount of $ to his account Upon receipt of your correspondence, on June 23, 2015, we processed refunds for the remaining balance on Mr [redacted] subscriptions in the total amount of $ It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all renewal charges have been refunded Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: 1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact 2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction 3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a [redacted] article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted I'll summarize with a quote from the aforementioned [redacted] article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it." Sincerely, [redacted]

December 5, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for *** and [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 1, 2014, Ms [redacted] contacted our customer service center and cancelled her subscriptions to *** and [redacted] ***, generating a refund for unserved issues in the total amount of $to her account That same day, Ms [redacted] requested the remaining refund for her subscriptionsHer request was honored and a refund in the amount of $was processed to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

July 11, [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On July 4, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , We generating a refund in the total amount of $to her account Upon receipt of your correspondence, on July 5, 2016, we issued the remaining balance on [redacted] subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments We apologize for the unsatisfactory experience [redacted] had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

February 17, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that we received an order in the name [redacted] for [redacted] and [redacted] , when she accepted our promotional offer after making a purchase at a [redacted] The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders We received notification from [redacted] bank on December 15, 2015, December 22, and December 31, that we could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted] resulting in her orders being cancelled On January 5, 2016, [redacted] contacted our customer service center and cancelled her subscription to Health, generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence on February 16, 2016, we issued the remaining balance on [redacted] subscriptions totaling $158.19, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted] name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The original charge (while pending) was listed as Synapse Group Inc.The charge is now showing [redacted] MAGAZINE Transaction Date: Sunday, 11/23/ Posted Date: Monday, 11/24/ Details: Subscriptions Appears on your statement as: [redacted] MAGAZINE ###-###-#### NY US I contacted [redacted] magazine directly and was told that the subscription was entered through the Synapse magazine agency We are sorry to learn that you wish to cancel your subscriptionOur records indicate that your subscription was entered through SYNAPSE GROUP INC, a magazine agencyPlease contact the agency directly with your request to cancel, so you may settle your contract with themThey can be reached at ###-###-#### In the meantime, we will suspend deliverySince our mailing lists are prepared in advance, you will receive a few more copies before delivery stops Please accept these with our compliments You may receive an email invitation to complete a very short survey to provide feedback for how your issue was handled We welcome the opportunity to serve you better and your feedback will help our efforts to continuously improve our quality of serviceAny feedback from you will be highly appreciated I look forward to assisting you in the futureUntil then, please have a wonderful day! We appreciate this opportunity to be of service [redacted] ###-###-#### The phone number was ###-###-#### on the original 'pending' charge but the once the charge cleared, it changed to [redacted] Magazine, as aboveThe account number with [redacted] was***-***- [redacted] The subscription ID with Synapse was [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because, once again, the business has misunderstood the content of my complaintI do not consider it unethical to offer to a customer the chance to purchase an additional subscription at a discounted rate (though I do think it is quite an exaggeration to suggest that this company is "saving" customers!!)What is unethical is that the customer must indicate that the customer does NOT want to cancel the subscription in order actually to cancel the subscriptionThe representative of the company should listen to the automated options and then he would probably understand the nature of the complaintWhen a customer wants to cancel the subscription, the customer must answer "no" to the question, "Do you want to cancel this subscription...?" That is unethical and the company should change the automated system to reflect ethical business practices It would be prudent for this representative to discontinue his practice in emails of implying and suggesting that this is an isolated complaintA quick search on Google will show him, and the Revdex.com, that a large number of individuals have submitted complaints to the Revdex.com or described in forums online the troubles they have had in trying to cancel their subscriptions with this companyFor your convenience, I am providing four links below my signature lineAn ethical company would not approach those complaints with an air of suspicion about the intellectual capacity of the customer, but instead with an air of concern for the troubles that many, many customers are experiencingThe way in which this complaint has been handled is indicative as well of the ill-intentions of the companyThe company ought to change the system in response to these myriad complaints Sincerely, [redacted] Examples of complaints about this businesses practices: [redacted]

"Arial","sans-serif December 13, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account On October 29, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the total amount of $ [redacted] contacted our customer service center again on November 1, and requested the remaining refund for her subscriptionsHer request was honored and we issued the refund back to her account in the amount of $ [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

September 12, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented online by [redacted] ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On July 8, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] Please note that her account was not charged for these subscriptions We received notification from [redacted] ’s bank on September 4, that we could not obtain authorization on her credit card for her subscription to [redacted] resulting in her order being cancelled [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***I wish to point out though, that I never received a billing statement from them for any of the magazines, and the automated toll-free number on the renewal postcard they sent me was not user friendly and required many steps to cancelThe computer generated customer service voice wanted to try numerous times to "convince" me to say yes to renewing or extending each subscriptionAlso, the postcard they mailed me only listed [redacted] and [redacted] I never received notice to renew or cancel [redacted] or [redacted] magazinesThe postcard also did not list a website to visit to allow me access to customer service or account status changesI had to look online at This [redacted] ***'s website to attempt to cancelThe This [redacted] website replied that I could not cancel through them, and they gave me the name of the company I needed to contact (Synapse Group, Inc.)I found them online with a google search and was able to cancel the remaining subscriptions to [redacted] and [redacted] after a few more attempts of the website trying to offer me an extension instead of cancelingBased on many years of dealing with customer service departments, I believe Synapse has one of the the most user UN-friendly customer service processes I have ever encounteredI will not do business with them again.Thank you again for your help.From a customer

August 4, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On July 23, 2015, Ms [redacted] contacted our automated service center and cancelled her subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her account That same day, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, generating a full refund in the amount of $to her account Upon receipt of your correspondence on July 30, 2015, we issued the remaining balance on Ms***’ subscription to [redacted] , totaling $ Regarding reimbursement of overdraft fees, although it is not our standard practice, we have honored her request and processed a refund in the amount of $back to her accountWe have checked our billing system and have confirmed that Ms ***’ refund was issued to her accountShe may provide her bank with the following reference number to confirm that our refund was processed ( [redacted] ) Ms [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 8, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, our records show that Ms [redacted] placed an order for magazines when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase Upon receipt of your correspondence, on May 8, 2015, we issued the remaining balance on Ms [redacted] subscriptions to [redacted] , totaling $8.00, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle To summarize, Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account We apologize for the unsatisfactory experience Ms [redacted] had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

February 1, [redacted] Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns As previously stated, we cancelled [redacted] ’s subscription to [redacted] on January 11, 2016, generating a full refund in amount of $to his account [redacted] can be assured that all of his subscriptions have been cancelled and the renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 22, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] and ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $ for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On January 19, 2016, [redacted] contacted our automated customer service center and accepted a “more time” offer that was extended for his subscriptions to [redacted] , [redacted] and ***This would allow him to continue to receive his subscriptions for an additional two months If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge [redacted] contacted our service center via our online website on July 17, 2016, and placed his subscription to [redacted] on “do not renew” status This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed During that same inquiry, [redacted] cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $back to his account Upon receipt of your correspondence, on February 19, 2016, we cancelled [redacted] ’s subscriptions to [redacted] and ***, generating a full refund in the amount of It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

March 17, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed a magazine order for [redacted] , [redacted] and [redacted] , when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders On March 11, 2015, Ms [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term; however no renewal would be processedDuring that same inquiry, Ms [redacted] cancelled her subscription to [redacted] Please note, her account was not charged for this subscription Ms [redacted] contacted our service center via our online website again, on March 13, 2015, and cancelled her subscription to [redacted] Please note, her account was not charged for this subscription Upon receipt of your correspondence, on March 16, 2015, we cancelled Ms***’s subscription to [redacted] , generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David Korbusieski Manager, Customer Service

June 3, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged annually if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On May 22, 2015, Mr [redacted] contacted our customer service center and accepted a “more time” offer that was extended for his subscriptions to [redacted] This would allow him to continue to receive his subscriptions for an additional two monthsIf, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge Mr [redacted] contacted our customer service center on May 30, 2015, and cancelled his subscription to [redacted] , generating a full refund in the amount of $to his account On May 31, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processed Upon receipt of your correspondence on June 1, 2015, we cancelled Mr [redacted] subscription to [redacted] , generating a full refund in the amount of $back to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelledAlso, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

SrConsultant/ADR Specialist [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we still cannot locate [redacted] ’s account in our system with the information provided in his complaint We took the liberty of contacting [redacted] to confirm how they received the orderThe publisher did confirm that they received an order directly with their company [redacted] may contact the publisher directly at ###-###-#### to obtain additional information regarding how the order was placed Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further as**stance in this matter, please contact me at ###-###-#### **ncerely yours, [redacted] Manager, Customer Service

February 19, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On February 16, 2015, [redacted] contacted our customer service center and requested to cancel her subscriptions to O [redacted] ***Her request was honored and a full refund in the total amount of $was processed to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

June 26, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company after she accepted our promotional offer after making a purchase at an [redacted] storeThe first order was placed for [redacted] The second order was placed for [redacted] These offers allowed her to receive the first days of a 15-month magazine subscription at no cost At the end of the trial period, the subscriptions would automatically continue and the same account number used for her transaction would be charged semi-annually, unless she notified us that we wished to cancel by calling our toll-free customer service number [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account Upon receipt of your correspondence on June 23, 2014, we cancelled [redacted] subscriptions to [redacted] , generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because:this is still a lie,I DO NOT ORDER WITH CREDIT CARD ,NEVER PLACED AN ORDER FOR THESE MAGAZINES,IT IS CROSS SELLING WHEN YOU CLICK ON SOMETHING ELSE,THIS IS A SCAM, EVERYTHING THEY SAY IS A LIE.I DID NOT RECEIVE A REFUND IF THEY ARE SAYING THAT IS A LIE AS WELLHAVE NO IDEA WHAT [redacted] IS.AND WANT IT STOPPEDtHEY STILL ARE SAYING THEY WILL SEND ME COMPLIMENTARY CAR AND DRIVER,DONT THEY GET IT,I DONT WANT THEM FREE OR OTHERWISE THIS TYPE OF BUSINESS PRACTICE SHOULD BE STOPPED,IT IS FRAUDI WILL GO TO THE US POSTAL SERVICE IN WASHINGTON DC REGARDING THESE COMPANIES ALSO, THE [redacted] STORY IS TRUE,NEVER RECEIVED A REFUND OR THE REST OF THE MAGAZINES..,AND WILL NEVER SUBSCRIBE TO ANY EVER, I MEAN NEVERPS THATS WHY I DONT GIVE CREDIT CARD INFORMATION ON LINE, IF THEY HAVE MY CREDIT CARD NUMBER IT IS IDENTITY THEFT,THEY BOUGHT THIS FROM A SCAMMERTHATS WHY I SEND A CHECK FOR ANYTHING, THANK YOU FOR YOUR HELP IM STILL OUTRAGED AT THIS, THIS IS SO DISRUPTIVE AND ANNOYING Sincerely, [redacted]