CottageCare

[redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription, the annual subscription charges were posted to her account On February 15, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term; however no renewal would be processed Upon receipt of your correspondence, on July 25, 2016, we cancelled [redacted] subscription to [redacted] generating a full refund in the total amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

August 10, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 4, 2015, Ms [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms [redacted] cancelled her subscription to [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence, on August 5, 2015, we cancelled Ms [redacted] subscription to [redacted] ***, generating a full refund in the amount of $back to her accountIn addition, we issued the remaining balance on Ms [redacted] subscription to [redacted] in the total amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since they were in process at the [redacted] of cancellation She may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

April 12, [redacted] [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] Airlines The offer allowed him to receive one term of his magazine selections for a points paid subscription On March 15, 2016, [redacted] contacted our customer service center and requested the status of his subscriptions to T [redacted] We took the liberty of contacting [redacted] and confirmed his subscriptions were set up for digital delivery onlyWe regret any inconvenience and miscommunication experienced by [redacted] For the inconvenience, we have placed two complimentary subscriptions for [redacted] on his behalf The gift recipients will receive their first issue on April 16, Their new expiration date is April 17, If his gift recipients do not receive any issues to their subscriptions, I would request that [redacted] please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Have been trying for two hours to cancel a subscription to [redacted] MagazineThe automatic prompt system "pretends" not to understand and keeps circling round and roundThere is NO POSSIBILITY of any human interactionThe people at [redacted] Magazine deny any responsibilityShocking!! Why this company has a high Revdex.com rating is beyond meJust look at the number of complaints!

They charged me for magazine subscription renewals that I did not authorizeCompletely shady businessAlso, you can access and change magazine subscriptions on their website for anyone as long as you have their last name, email, and addressThis is unacceptable

August 29, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 26, 2014, [redacted] contacted our automated customer service line on and cancelled her subscriptions to T [redacted] *** generating a full refund in the total amount of $to her account Upon receipt of your correspondence, on August 27, 2014, we cancelled [redacted] ’s subscriptions to [redacted] , generating a full refund in the total amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We also regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions [redacted] may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation Despite multiple searches, we regret that we cannot locate an order for [redacted] in our system with the information provided in her complaint We took the liberty of contacting [redacted] ***t to confirm how they received the orderThe publisher did confirm that the order was received from a magazine agency called [redacted] *** [redacted] may contact them directly at ###-###-#### to obtain additional information regarding how the order was placed Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

January 14, [redacted] Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] This offer allowed him to receive the first year of issues for $per titleThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On January 10, 2016, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on a “do not renew” status This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, [redacted] cancelled his subscriptions to [redacted] , generating a refund reflecting the value of unserved issues in the total amount of to his account Upon receipt of your correspondence on January 11, 2016, we cancelled [redacted] ’s subscription to ***, generating a full refund in the amount of $to his accountIn addition, we also issued the remaining refund for the balance on his subscriptions to [redacted] and [redacted] in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and the renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

This was supposed to be subscriptions, they gave me I called within the appropriate timeframe to cancel all of them but they refused I went online and was able to cancel but was not able to cancel the other Now my account has been charged and no one will speak to me

March 18, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] ’s [redacted] , when she accepted our promotional offer, which was presented by [redacted] , after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account On April 13, 2012, we received notification from the publisher of [redacted] that they were unable to process the order and therefore her subscription was cancelled and a full refund in amount of $was processed to her account Please note that on July 2, 2013, we received notification from the publisher of [redacted] that the title had ceased publication and the remaining issues in her paid term would be replaced with [redacted] We received notification from Ms [redacted] ’s credit card company on January 28, that she disputed the charges for one of her subscriptions to [redacted] and [redacted] ’s [redacted] , resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account On February 27, 2014, we have added Ms [redacted] to our purged customer listWe have also requested to have Ms [redacted] ’s name to be removed from our promotional mailing lists Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

July 25, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concernsOur records show that [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscriptionAlthough last year, [redacted] received the print and digital edition for her subscription to ***, this subscription for [redacted] was for the print edition only All subscriptions offered by our company are subject to change and are based on availability with the publisher As a one- [redacted] courtesy, we have placed a complimentary order for one term of [redacted] for the digital edition to be added onto her current print subscription [redacted] will receive a confirmation email with additional information from the publisher sent to the email address we have on file: [redacted] If [redacted] does not receive an email with instructions how to obtain her digital subscription, I would request that she please contact me directly at ###-###-####We regret any inconvenience and miscommunication experienced by [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 21, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] * [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] ***, [redacted] , [redacted] and [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for [redacted] and [redacted] This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 12, 2015, Mr [redacted] contacted our service center via our online website and placed his subscription to [redacted] on “do not renew” status This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged any renewal feesDuring that same inquiry, Mr [redacted] cancelled his subscription to [redacted] Please note, his account was not charged for this subscription Upon receipt of your correspondence on October 19, 2015, we cancelled Mr [redacted] ’s subscriptions to [redacted] , People, [redacted] ***, [redacted] , and [redacted] , generating a full refund in the amount of $ to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (203) 391- Sincerely yours, David K [redacted] Manager, Customer Service

August 22, [redacted] Complaint Consultant Revdex.com [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for [redacted] ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 14, 2017, we received notification from [redacted] ***’ credit card company that he disputed the charge for his subscription to [redacted] resulting in his subscription being cancelled and a full refund in the amount of $being processed to his accountUpon receipt of your correspondence on August 15, 2017, we cancelled [redacted] ***’ subscriptions to [redacted] ***, generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

Signed up for a 5k and was given the chance to sign up for three magazines free for monthsThinking that at the end of the three month trial I would recieve a notice to keep recieving and thus pay for the magazines or cancel the subscription I never recieved any notice and when I saw the unknown charges on my bank account I became fearful that someone had taken my debit card informationOnly after googling the unkown charge title did I find out the company's name and that they had charged me for a year's worth of magazines for two of the three magazinesI do not appriecate the money being taken out of my acccount without any noticeI immediatly found the company's website and termianted the three magazines just now.I am hoping that they do go into the system and cancel these subscriptions and refund the charges made to my account

Complaint: [redacted] I am rejecting this response because: I NEVER accepted this offer, for reasons -1) I do not need paper magazines in my home and 2) I understand what these subscriptions entailThis offer I believe was provided by [redacted] as a promotional package which I never accepted anyhowBottom line is companies as such should not have authority to do such actions and make their money in such a sneaky process..No notices or emailsThis is fraud and had I not checked my bank statement who knows how long they continue profiting from innocent people! I did did receive my refund after a long argument on the phone with an extremely RUDE character claiming to be a manager and did not want to defund my money until I made it clear that I was going to report them.I am very grateful to the Revdex.com for everything you do to prevent fraud and issue support to individuals as myself!This issue has been resolved but company should be noted as SCammers! [redacted] Sincerely, [redacted]

I will accept if they have refunded all my monies and no magazines will ever be added to my account, no one has ever sent me any magazines, if they had I would have been aware that they had charged this to my account, I paid bill on line and was not aware of these charges, nor have I eve a received any magaznes

[redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concernsDespite multiple searches, we regret that we cannot locate [redacted] ***’s account in our system with the information provided in her complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this timeIf [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account We request that she forward to us the magazine titles, her mileage loyalty number, which would allow us to locate her account, and any other name or address that the subscription might be listed underWe sincerely regret that we cannot resolve [redacted] ***’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

April 4, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] and [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On December 2, 2013, Mr [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] and [redacted] on “do not renew” status This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged renewal fees Upon receipt of your correspondence on April 2, 2014, we cancelled Mr***’s subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending confirmation that in fact I actually receive a refund (i.ethis business previously represented I would receive a refund but none has been forthcoming to date and the business's suggestion that it may now take several billing cycles to register a refund doesn't encourage confidence) Moreover, contrary to the business's response, I did not contact an automated customer service option in December of but rather talked on the telephone with a live personal representative of the business who assured me that the magazine subscriptions would be promptly cancelled and that I would receive a refund for the balance of the magazine issues that I had not yet received Finally, the business need not provide me a full refund but rather only the balance due on the two magazine subscriptions, at the time I contacted them in December, Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they are mislead the customer The cois $value for freewith no mention of any cost.I appreciate your attempts to mediate, but I am convinced they design the approach to include a come-on, and then a cost at the back end Does the approach remind you of automobile dealers? It does me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***