CottageCare

June 17, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to receive issues for a points paid subscription and issues for $After both terms, her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On June 10, 2015, Ms [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Upon receipt of your correspondence, on June 11, 2015, we issued the remaining balance on Ms [redacted] subscription in the amount of $back to her accountIn addition, we issued a refund in the form of a check in the amount of $167.00, which includes the previous year’s chargesMs [redacted] should allow 2-weeks to receive her check in the mail Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments We also regret that Ms [redacted] experienced any inconvenience in using our toll-free customer service numberOur automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of serviceIf I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 16, [redacted] Complaint Consultant Revdex.com [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscriptionOn October 6, 2017, his order for [redacted] was cancelled as we were unable to process his order due to insufficient miles Upon receipt of your correspondence and learning that [redacted] was charged for this subscription, we have placed a complimentary order to [redacted] on his behalfThe publisher has confirmed [redacted] first issue will be the February 5, issue Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

July 29, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseUnfortunately, her order was unable to be processed due to missing or invalid payment information, resulting in her subscriptions being cancelled If Ms [redacted] would like to place a new order, she may contact our customer service center directly at [redacted] One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

August 22, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was for [redacted] The second order was placed for [redacted] These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 15, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of Upon receipt of your correspondence on August 17, 2016, we have issued the remaining refunds for her subscriptions in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsWe apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

March 6, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] Re: Complaint Case #: Consumer: Thomas Freed Dear MsGoodwin: I write in response to the inquiry registered with your office by consumer Thomas Freed We genuinely regret the inconvenience that MrFreed experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that MrFreed placed two orders with our company, when he accepted our promotional offer, which was presented by Freebizmag.comThe first order was placed for Instyle, Cosmopolitan and Entertainment WeeklyThe second order was placed for Instyle, Sports Illustrated and Entertainment Weekly Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Upon receipt of your correspondence on March 3, 2015, we placed MrFreed’s subscriptions to Instyle, Sports Illustrated and Entertainment Weekly on “do not renew” status This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed In addition, we cancelled MrFreed’s subscriptions to Instyle, Cosmopolitan and Entertainment Weekly, generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Also, MrFreed may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (203) 391- Sincerely yours, David Korbusieski Manager, Customer Service

December 16, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an ordered for *, [redacted] , ***, [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on September 30, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 8, 2014, Ms [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge Ms [redacted] contacted our service center via our online website on December 9, 2014, and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesThat same day, Ms [redacted] accepted a “more time” offer that was extended for her subscriptions to *, [redacted] and [redacted] Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms [redacted] ’s subscriptions to *, [redacted] , ***, [redacted] and [redacted] , generating a full refund in amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we added Ms [redacted] to our purged customer listWe have also requested to have Ms [redacted] ’s name removed from our promotional mailing lists We apologize Ms.*** *** had difficulty connecting to our customer service line, we will look into the matter further Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

January 14, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 10, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] , generating a refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

[redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On December 13, 2015, [redacted] contacted our automated customer service line on and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscription would not renew, nor would she be charged any renewal fees [redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence, on August 3, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

February 22, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsShea: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On January 21, 2016, [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status This would allow him to continue receiving the issues in his current term, however his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, [redacted] cancelled his subscription to [redacted] generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence, on February 17, 2016, we cancelled [redacted] ’s subscriptions to [redacted] generating a full refund in the amount of $In addition, we issued the remaining refund for his subscription to [redacted] in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

I request my service be canceled on December following a bill received on DecemberThey refused to refund and the only option offered was to receive the rest of my subscription (until February)At first I declined because we were not reading the magazines, but the person insisted so I said yes to get off the callBig mistakeNo idea why they would not refund but they didn'tJune I received another debit on my account - I believe they actually charge more for the magazines than the publishers doCalled to complain and they are unwilling to refund all of the charges but only about 95% even though I have received nothingI'll take it just to stop being billedThievesAnd with so many complaints, how do they get an A+ rating?

August 27, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] *** The second order was placed for [redacted] Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $for each title The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On August 20, 2014, [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] ***, generating a full refund in the total amount of $to his account [redacted] contacted our automated customer service line again on August 22, and placed his subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processedDuring that same inquiry, [redacted] cancelled his subscription to [redacted] , generating a full refund in the total amount of $to his account That same day, [redacted] contacted our customer service center and cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $to his account Upon receipt of your correspondence on August 25, 2014, we issued the remaining refund for his balance on [redacted] and [redacted] ***, in the amount of $6.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

September 4, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account [redacted] contacted our automated service center on May 2, 2014, and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed On May 4, 2014, [redacted] contacted our automated service center again and placed her subscription to *** Journal on “do not renew” status [redacted] contacted our automated service center on May 5, 2014, and cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her account On May 8, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and *** Journal, generating a refund to her account reflecting the value of unserved issues in the amount of $to her account [redacted] contacted our service center via our online website on June 13, and requested the remaining balance for her subscription to [redacted] JournalHer request was honored and a refund in the amount of $was issued to her account Upon receipt of your correspondence on August 29, 2014, we issued the remaining balance on [redacted] ***’s subscription to [redacted] , totaling $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle We have confirmed that remaining refunds for [redacted] and [redacted] were processed back to her accountPlease inform [redacted] she can contact her bank with the following reference numbers to confirm receipt of her refunds( [redacted] and [redacted] ) [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 30, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account On December 25, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew nor would he be charged for any renewal fees Upon receipt of your correspondence on July 16, 2015, we cancelled Mr [redacted] ’s subscriptions to [redacted] generating a full refund in the amount charged of $ to his account, which includes the previous years’ chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our complimentsIn addition, we added Mr [redacted] to our purged customer listWe have also requested to have Mr [redacted] ’s name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] David K [redacted] , Although I consider this matter closed and resolved, I reject this response because your information is incorrect You stated: "On August 25, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to ***, [redacted] and [redacted] ***Please note [redacted] was not charged for his subscriptions [redacted] contacted our customer service center again on October 25, 2017, and cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $to his account." The information you provided above is falseLet me correct you On August 25, 2016, I contacted the customer service center and I asked that ALL magazines be cancelledThis would have included all four subscriptions: (1) ***, (2) [redacted] , (3) [redacted] ***, AND (4) [redacted] ***.The representative assured me that ALL magazines were cancelledI recommend that you review that call recording and retrain that associateThis issue needs to be taken seriouslyErroneously charging customers' accounts without permission can lead to heavy fines if your company is not following [redacted] compliance standards Again, I consider this matter closed; however, other customers may push these issues further than I care toTo avoid those heavy fines, you really should review this process and tighten up your proceduresConsider this incident an opportunity to improve your business practices Thank you for the replyHave a nice day Sincerely, [redacted]

July 20, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show Ms [redacted] placed an order for [redacted] following a purchase she made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account On December 11, 2014, we received notification from Ms [redacted] credit card company that she disputed the charges for her subscriptions to [redacted] , resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ( [redacted] Sincerely yours, [redacted] Manager, Customer Service

October 1, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that [redacted] ’ renewal postcard was mailed to her on June 28, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On September 5, 2014, [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted] ***This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge During that same inquiry, [redacted] placed her subscriptions to [redacted] ***, on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals On September 23, 2014, [redacted] contacted our automated customer service line again and requested a refund of one issue for her subscriptions to [redacted] [redacted] ***Her request was honored and a refund of $was processed Upon receipt of your correspondence, on September 25, 2014, we cancelled [redacted] subscriptions and issued a refund for the remaining balance in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because:I did not sign up for [redacted] en Espanol through [redacted] .com I expressed this to the customer service agent who would not let me cancel until I requested to speak to a supervisor, as well as in my Revdex.com complaint I find it unacceptable that I can be signed up for a magazine subscription without Synapse first confirming through a verified email confirmation that I actually signed up for a subscription With the anonymity of the internet, anyone can sign a person up for a subscription without their consent I would like to know how Synapse verifies that a person actually signed up for a magazine I will be following up with the appropriate state agencies for an investigation of these business practices Sincerely, [redacted]

July 25, 10pt;"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscription Although last year, [redacted] received the print and digital edition for her subscription to ***, this subscription for [redacted] was for the print edition only All subscriptions offered by our company are subject to change and are based on availability with the publisher As a one- [redacted] courtesy, we have placed a complimentary order for one term of [redacted] for the digital edition to be added onto her current print subscription [redacted] will receive a confirmation email with additional information from the publisher sent to the email address we have on file: [redacted] If [redacted] does not receive an email with instructions how to obtain her digital subscription, I would request that she please contact me directly at ###-###-#### We regret any inconvenience and miscommunication experienced by [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 1, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On March 29, 2014, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on a “do not renew” status This would allow him to continue receiving the issues in his current term, however at the end of the term, his subscription would not renew nor would he be charged for renewalThat same day, Mr [redacted] requested a refund for two issues generating a refund in the amount of $to his account Upon receipt of your correspondence, on March 31, 2014, we cancelled Mr [redacted] ’s subscription to [redacted] , generating a full refund to his account totaling $ It should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Mr [redacted] can be assured that his subscription has been cancelledAlso, Mr [redacted] may continue to receive one or two more issues of his subscription since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 8, [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel Prior to any billing event, a notice would be mailed to Ms [redacted] reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 13, 2016, Ms [redacted] contacted our customer service center via our online website and stated she had just cancelled her subscription to ***, and had not received the last two issues of ***In response, we sent an email to Ms [redacted] to confirm her cancellation and confirmed her account was not charged was the subscription Ms [redacted] can be assured that her subscription to [redacted] has been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here