CottageCare

August 22, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On April 26, 2016, [redacted] contacted our customer service center and requested to update the inmate number for her subscriptions to [redacted] Her request was honored and we updated our systems with the correct information Our company received a file directly from the publisher on May 23, updating the gift recipient’s name for [redacted] ’s subscriptions to [redacted] and [redacted] On August 14, 2016, [redacted] contacted our customer service center and confirmed the name on the account was incorrectOnce we were made aware of the incorrect name used, the necessary changes were madeWe apologize for the error on her account as this is not a usual occurrence Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of [redacted] ’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels If [redacted] ’s gift recipient still does not receive any issues to his subscriptions, I would request that [redacted] contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

April 26, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this timeIf [redacted] can provide us with additional information regarding his magazine subscription orders, it would help us locate his account We request that he forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with [redacted] next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under We sincerely regret that we cannot resolve [redacted] concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate his account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

December 13, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her accountOn October 29, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the total amount of $ [redacted] contacted our customer service center again on November 1, and requested the remaining refund for her subscriptionsHer request was honored and we issued the refund back to her account in the amount of $ [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

July 20, -ms- [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase The offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account On July 2, 2015, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew nor would he be charged for any renewal fees That same day, Mr [redacted] contacted our customer service center via our online website and cancelled his subscription to [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $ to his account During this inquiry, Mr [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issues That same day, Mr [redacted] accepted a “more time” offer that was extended for his subscription to [redacted] This would allow him to continue to receive his subscription for an additional two months If, at the end of that period, he decided to cancel, he would still be entitled to receive a full refund of the renewal charge Upon receipt of your correspondence on July 16, 2015, we cancelled Mr [redacted] ’ subscriptions to [redacted] , [redacted] and [redacted] , generating a full refund in the amount charged of $to his accountIn addition, we issued the remaining balance for his subscription to Veranda in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We apologize for any inconvenience Mr [redacted] may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Poor service, manipulative and deceptive business practicesThey fail to honor their agreement to notify customers before renewing magazine subscriptions and charging feesCustomer service is non existent; an automated operator is the only contact availableLanguage employed by this company regarding contracts, renewals, cancellations, and subscriptions is purposefully deceptive and unethicalWhen canceling customers are intentionally lead to believe they will not receive a refund without first renewing their subscription under a promotional offer

September 5, [redacted] Complaint Consultant Revdex.com [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an ordered for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge [redacted] contacted our automated customer service line on July 16, 2017, and placed her subscriptions to [redacted] , on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees On July 21, 2017, [redacted] contacted our automated customer service line again and placed her subscription to [redacted] on “do not renew” status Upon receipt of your correspondence, on August 29, 2017, we cancelled [redacted] ’s subscriptions to [redacted] , generating a full refund in amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name removed from our promotional mailing lists We apologize [redacted] had difficulty cancelling her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

February 22, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge We received notification from [redacted] bank on January 22, and January 28, 2016, that we could not obtain authorization on her credit card for her subscriptions to [redacted] resulting in her orders being cancelled On February 19, 2016, [redacted] placed a new order for [redacted] Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original orderShe should begin to receive her selection in six to eight weeks Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service

May 3, [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed her to receive the first term of her magazine selections for a nominal fee of $The second order was placed for [redacted] ***This offer allowed her to receive the first days of her subscription risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account On April 21, 2017, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , [redacted] generating a full refund in the amount of $back to her account Upon receipt of your correspondence on April 25, 2017, we issued the remaining refund for her balance on her subscriptions in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

June 5, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] AirlinesThis offer allowed him to receive the first year of issues for $per titleThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On May 26, 2015, Mr [redacted] contacted our customer service center and cancelled his subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to his account Mr [redacted] contacted our customer service center again on May 27, and cancelled his subscriptions to [redacted] Please note, Mr [redacted] was at the end of his first term, therefore, no refund was due During that same inquiry, Mr [redacted] placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, the subscription would not renew, nor would he be charged any renewal fees On June 1, 2015, Mr [redacted] contacted our customer service center and cancelled his subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence, June 2, 2015, we issued the remaining refunds for Mr [redacted] subscriptions to [redacted] and [redacted] , in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelledAlso, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

November 18, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the renewal, [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that [redacted] renewal postcard was mailed to her on July 26, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On October 28, 2014, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] , on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for any renewal fees Upon receipt of your correspondence, on November 14, 2014, we cancelled [redacted] ’s subscriptions to [redacted] , generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments We sincerely regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 31, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for [redacted] , [redacted] , [redacted] , and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On November 16, 2014, Ms*** contacted our automated customer service line and cancelled her subscriptions to [redacted] , [redacted] , [redacted] , and [redacted] , generating a full refund in the total amount of $back to her account Ms*** contacted our customer service center via our online website on November 17, 2014, and requested the reimbursement of her overdraft feesAlthough it is not our standard practice to reimbursement these fees, we have honored her requestWe have checked our billing system and have confirmed that Ms***’s refund of $was issued to her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed ( [redacted] and [redacted] ) Ms*** can be assured that her subscriptions have been cancelled and the renewal charges have been refunded Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

[redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show [redacted] placed an order for ***, when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On September 10, 2015, [redacted] contacted our customer service center, and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $to her accountDuring this inquiry, [redacted] also accepted a new offer to receive ***, at a low promotional rate of $for issues Upon receipt of your correspondence on March 3, 2016, we cancelled [redacted] ***’s subscription to ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelled Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

January 14, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 10, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] , generating a refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

March 17, [redacted] Re: Complaint Case # [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] *** This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her accountUpon receipt of your correspondence on March 11, 2017, we cancelled MsPonraj’s subscriptions to [redacted] and [redacted] generating a full refund of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

November 14, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Upon receipt of your correspondence on November 11, 2016, we have requested to have [redacted] ’s name removed from our promotion list [redacted] should stop receiving e-mails from us within ten business days In addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name to be removed from our promotional mailing lists Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketingWe regret that [redacted] was unhappy with her experience with our companyHer comments have been forwarded to the department responsible for our systems and will be used in future evaluationsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here

January 14, Roman"> [redacted] Cromwell, CT Re: Complaint Case # [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On January 9, 2015, Ms [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] Woman’s [redacted] , generating a full refund in the amount of $to her account Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

March 17, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for [redacted] This offer allowed him to receive the first days of his subscription risk freeThese offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 3, 2016, [redacted] contacted our customer service center and cancelled his subscription to [redacted] generating a full refund in the amount of $to his account Upon receipt of your correspondence on March 15, 2016, we cancelled [redacted] subscriptions to [redacted] , [redacted] , generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 4, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , [redacted] , S [redacted] and ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On December 2, 2014, Mr [redacted] contacted our customer service center via our online website and cancelled his subscriptions to [redacted] , [redacted] , [redacted] and ***, generating a refund for unserved issues in the total amount of $to his account During this same inquiry, Mr [redacted] also accepted a new order for [redacted] , [redacted] , [redacted] and *** at a low promotional rate of $for each subscriptionFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order Upon receipt of your correspondence on December 3, 2014, we cancelled Mr [redacted] ’ new subscriptions to [redacted] , [redacted] , [redacted] and ***Please note his account was not chargedIn addition, we issued the remaining refund for his subscriptions in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

June 29, "Arial","sans-serif [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an ordered for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On May 13, 2016, [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] Magazine and [redacted] , on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees Upon receipt of your correspondence, on June 23, 2016, we cancelled [redacted] subscriptions to [redacted] and [redacted] , generating a full refund in amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Good morning, thank you for the quick responseI have received the refund from the complaintHowever I believe that as we were never sent a renewal letter that I should be refunded to the date of the first renewal