CottageCare

Good news. Yesterday, Wednesday, March 22nd, I received my first issue of the [redacted] via postal service. It appears that this case may be resolved.

October 30, 2014
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On November 23, 2012, we received notification from Ms. [redacted] bank that she disputed the charge for her subscription to [redacted], resulting in a full refund in the amount of $32.00 being processed to her account.
Ms. [redacted] contacted our automated customer service line on October 24, 2014, and cancelled her subscriptions to [redacted], [redacted], and [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $44.82.
Upon receipt of your correspondence on October 27, 2014, we issued the remaining refund for her balance on [redacted], [redacted], and [redacted] in the amount of $12.18. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
In addition, we have added Ms. [redacted] to our purged customer list. We have also requested to have Ms. [redacted] name removed from our promotional mailing lists.  Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketing.
In her complaint, Ms. [redacted] mentions that she was charged for [redacted] through [redacted]. This is not our company.  Ms. [redacted] should request more information regarding the charge, and contact their customer service by accessing their email address.   
We sincerely regret that Ms. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
[redacted]

From: [redacted]] Sent: Tuesday, August 30, 2016 10:45 AMTo: [redacted]Subject: R[redacted]   [redacted] Got two magazines.  Fair enough. Thanks

[redacted]...

[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted], for [redacted] and [redacted] when she accepted our promotional offer, which was presented
by Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual subscription
charges were posted to her account. 
Upon receipt of your correspondence, on February 5,
2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted] generating a full refund in the
total amount of $302.00, which includes the previous year’s charges.  It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have
been cancelled.  Also, [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service