CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is very satisfactory to me.
Sincerely,
[redacted]

November 23, 2015

size="3">
Maureen
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced regarding her
magazine subscriptions, and have attempted to resolve her
concerns.
Our
records show that Ms. [redacted] placed an order
for [redacted], [redacted], [redacted] Magazine and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each title.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any time
by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
Prior to the billing event, Ms.
[redacted] would receive a notice
reminding her of the upcoming renewal charge and the date by which to cancel to
avoid being charged.  We apologize if she
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events.
When we did not hear from Ms.
[redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On November 18, 2015, Ms. [redacted] contacted our automated customer service line and
cancelled her subscription to Weight
Watchers Magazine, generating a refund reflecting the value of unserved
issues in the total amount of $8.67 to her account. 
That same day, Ms. [redacted] contacted our customer
service center and cancelled her subscriptions to [redacted], [redacted], and [redacted],, generating a refund reflecting the value of unserved
issues in the total amount of $48.50 to her account. 
Upon receipt of your correspondence, on November 20,
2015, we issued the remaining balance on Ms. [redacted]’s subscriptions in the amount of $14.33. It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms.
[redacted] can be assured that her
subscriptions have been cancelled.  Also,
Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments. In addition, we added Ms.
[redacted] to our purged customer list. We
have also requested to have Ms. [redacted]’s name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 1, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]:  
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted an offer which was presented to him in his
[redacted] monthly statement. This offer allowed him to receive the first
180 days of his subscription risk free. The offer also provided that his
subscription would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
On August 5, 2015, [redacted] contacted our customer service center and cancelled
his subscription to [redacted], generating
a refund for unserved issues in the total amount of $49.21 to his account.
During this same inquiry, [redacted] also accepted a new order for Sports
Illustrated at a low promotional rate of $2.00 for 28 issues. Following the
promotional term, the subscription would continue and the same terms and
conditions would follow as the original order.
[redacted] contacted our customer service center on August 24, 2015 and advised
he had not received the August 24, 2015 issue of [redacted]. We took the liberty of contacting the publisher
and they were unable to resend the issue to [redacted], therefore, we took
the liberty of crediting his account for the missed issue.
On August
25, 2015, [redacted] contacted our customer
service center again and requested that we send him the August 24, 2015 issue
of [redacted]. His request
was honored and we mailed him the issue via [redacted]. We have
confirmed using the tracking number ([redacted]) this issue was
delivered to [redacted] on August 29, 2015.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]   David K[redacted],   Although I consider this matter closed and resolved, I reject this response because your information is incorrect.  You stated:  "On August 25, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted]. Please note [redacted] was not charged for his subscriptions. [redacted] contacted our customer service center again on October 25, 2017, and cancelled his subscription to [redacted], generating a full refund in the total amount of $23.50 to his account." The information you provided above is false. Let me correct you.  On August 25, 2016, I contacted the customer service center and I asked that ALL magazines be cancelled. This would have included all four subscriptions: (1) [redacted], (2) [redacted], (3) [redacted], AND (4) [redacted].The representative assured me that ALL magazines were cancelled. I recommend that you review that call recording and retrain that associate. This issue needs to be taken seriously. Erroneously charging customers' accounts without permission can lead to heavy fines if your company is not following [redacted] compliance standards.   Again, I consider this matter closed; however, other customers may push these issues further than I care to. To avoid those heavy fines, you really should review this process and tighten up your procedures. Consider this incident an opportunity to improve your business practices.  Thank you for the reply. Have a nice day.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: that is not how it happened.  I would never order through your company, I only order through the magazine itself.  Why would I have responded to your post card when I did not order through you?!!!! I will watch for my refund.  If I do not receive it, you will definitely be hearing from me. I am also looking into the legality of you sending my daughter's mother-in-law a magazine.  This is illegal using my credit card for this purpose.  So to the Revdex.com - how did they use my credit card to send my daughter's mother-in-law a subscription..  Your company is nothing more than a scam and I should not have to spend my time defending myselft for a magazine!!!!!!!  I expect the refund and will NEVER do business with such a scam company nor did I!!!!!!
Sincerely,
[redacted]

September 25, 2015
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
 Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the name of [redacted], for [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscription would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account.
On September 18, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount of $31.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

I checked by bank statement this morning, and my money has been refunded for my claim.  I sincerely appreciate your help and quick response to my complaint.    Thank you very much.  The Revdex.com is definitely a superior...

customer service agency.

[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]


...




                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted] following a purchase she made
at a [redacted] store. The offer allowed her to choose from a
selection of magazines and receive the first 60 days of a 14-month subscription
without charge.  After the
trial period, her subscriptions would continue automatically and be charged
semi-annually to the same credit card used for her [redacted] transaction,
unless she called our toll-free customer service number to cancel.  In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial
period, the annual subscription charges were posted to her account. 
On January 18, 2016, [redacted] contacted our customer service
center via our online website and placed her subscriptions to [redacted] on a “do not renew” status. 
This would allow her to continue receiving the remaining issues in her
current paid term, however, at the end of her term her subscriptions would not
renew, nor would she be charged renewal fees.
Upon receipt of your correspondence on January 19, 2016, we
cancelled [redacted]’s subscriptions to [redacted] generating
a full refund in the amount of $244.00 to her account, which
includes the previous year’s charges. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her
subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments. In addition, we added Ms.
[redacted] to our purged customer list. We have also requested
to have [redacted]’s name to be removed from our
promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 14, 2016
Roman">
[redacted]
RevDex.com 
29 Berlin Road
Cromwell, CT 06416





            Re:      Complaint
Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] ordered [redacted] when he accepted our promotional offer, which was presented
by Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription.  The offer provided that
his subscription would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
On January 8, 2016, Mr. [redacted] contacted our automated
customer service line and placed his subscription to [redacted] on “do not renew” status. This
would allow him to continue receiving the remaining issues in his current term,
however, at the end of his term his subscription would not renew, nor would he
be charged any renewal fees.
Upon receipt of your correspondence on January 14, 2016, we issued
a full refund for his subscription to [redacted] in the total amount of $2.00 to his account. In addition for
the inconvenience, we have placed a complimentary order for 54 issues for [redacted]. He should begin
to receive his selection in six to eight weeks.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 3, 2017     [redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] Center. This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account. On June 26, 2017, [redacted] contacted our automated customer service line and cancelled his subscription to Reader’s Digest. During that same inquiry, [redacted] also accepted a new offer to receive Reader’s Digest, at a low promotional rate of $2.00 for 5 issues.   Upon receipt of your correspondence on June 27, 2017, we cancelled [redacted]’ subscription to Reader’s Digest, generating a full refund in the amount of $45.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Please be advised the renewal prices are our standard renewal rates for Reader’s Digest. Our renewal prices still represent a significant savings off the single issue newsstand price.  We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer. [redacted] can be assured that his subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 22, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted], when she
accepted our promotional offer, which was presented by Bizrate after she had
completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
We
received notification from [redacted]
bank on January 22, 2016 and January 28, 2016, that we could not
obtain authorization on her credit card for her subscriptions to [redacted] resulting
in her orders being cancelled.
On
February 19, 2016, [redacted] placed a new order
for [redacted] Following
the promotional term, the subscriptions would continue and the same terms and
conditions would follow as the original order. She should begin to receive her
selection in six to eight weeks.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

December 21, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed two orders with our company when she accepted our promotional offer, which was
presented by [redacted], [redacted]. The first order was placed for [redacted]. The second
order was placed for [redacted]. These
offers allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
Unfortunately, Ms. [redacted]’s
order for [redacted] is currently pending and has not
yet been processed. For the inconvenience, we have
cancelled the order and placed a new complimentary order to [redacted], [redacted] on her behalf. She should begin to
receive her selection to [redacted] in six to eight weeks. The other
magazine titles will be processed as a renewal and Ms. [redacted]’s updated
expiration date will appear on her magazine labels after the publishers receive
the renewal orders.
We apologize for the
unsatisfactory experience Ms. [redacted] had with our company. Please be assured
that customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 28, 2014
 
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 


 [redacted]


                        Consumer: 
[redacted]
 
 
Dear Ms [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted], and [redacted], when he accepted our promotional offer, which was presented by
[redacted] after he had completed a survey following an online purchase. This
offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.  We have checked our records and found that Mr. [redacted]’s renewal postcard was mailed to him on March 25, 2014. We apologize
if he did not receive this postcard, as these are mailed to our customers as a
reminder of future billing events.
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
On May 27, 2014, Mr. [redacted] contacted our automated
customer service line and placed his subscriptions to [redacted] and [redacted], on “do not renew” status. This
would allow him to continue receiving the issues in his current term, however
at the end of the term, his subscriptions would not renew nor would he be
charged for a renewal. During this same inquiry, Mr. [redacted] cancelled
his subscription to [redacted], generating a full refund in the
amount of $41.00 to his account.
Upon receipt of your
correspondence on May 27, 2014, we cancelled Mr. [redacted]’s
subscriptions to [redacted] and [redacted], generating a full
refund of $6.00 to his account. In addition, we issued the remaining balance on
Mr. [redacted]’s subscription to [redacted], totaling $2.00, which includes the
previous year’s charges.  It should be
noted that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
Mr. [redacted] can
be assured that his subscriptions have been cancelled and all charges have been
refunded.  Also, Mr. [redacted] may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He may keep these with our compliments. In
addition, we added Mr. [redacted] to our purged customer list. We have also
requested to have Mr. [redacted]'s name be removed from our promotional
mailing lists.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

March 14, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted] when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
On March 12, 2016, [redacted] contacted our customer service center via our online
website line and placed her subscriptions to [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however her subscriptions would not renew, nor
would she be charged any renewal fees.
During this same inquiry, [redacted] cancelled her subscription to Essence, generating a full refund in
amount of $2.00 back to her account.
Upon receipt of your correspondence, on March 14,
2016, we cancelled [redacted]’s subscriptions to O, the Oprah Magazine, Woman’s Day, and Cooking
Light, generating a full refund in
amount of $6.00 back to her account. It should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her
subscriptions have been cancelled and all charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

April 30, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
Upon receipt of your correspondence, on April 27, 2015, we cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund to her account in the amount of $40.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 28, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed two
orders for [redacted] through our
program when he accepted our promotional offer, which was presented by [redacted]
Airlines.  The offer allowed him to
receive one term of his magazine selections for a points paid subscription.
We do
apologize, however we were unable to process Mr. [redacted]’s request for multiple terms of [redacted] as the publisher only
allows for one term to be placed at a time, therefore we cancelled Mr. [redacted]’s second term to [redacted].
We took the liberty of contacting [redacted] Airlines and
requested to have Mr. [redacted]’s account reimbursed for the 3200 miles. They
have honored our request and his miles have been added back into his account.
It should be noted that airlines direct us to ask customers to allow three to
four weeks for written confirmation of the refund to appear back to their
account. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 22, 2016
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] and [redacted], when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase. This offer allowed him
to receive the first term of his magazine selections for a nominal fee of $2.00
for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any [redacted] by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account. 
On January 19, 2016, [redacted] contacted our automated customer service center and accepted
a “more time” offer that was extended for his subscriptions to [redacted] and [redacted]. This would allow him to continue
to receive his subscriptions for an additional two months.  If, at the end of that period, he decided to
cancel his subscriptions, he would still be entitled to receive a full refund
of the renewal charge.
[redacted] contacted
our service center via our online website on July 17, 2016, and placed his subscription to [redacted] on “do not renew” status.  This would allow him to continue receiving
the issues in his current paid term, however no renewal would be processed.
During that same inquiry, [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 back to his account.
Upon
receipt of your correspondence, on February 19, 2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted],
generating a full refund in the amount of 164.00. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the [redacted] of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I see the credit back to my credit card for the full refund amount.
Sincerely, [redacted]

April 3, 2017     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed three orders through our program when she accepted our promotional offer, which was presented by [redacted].  The first order was placed for [redacted]. This offer allowed him to receive the first year of issues for $2.00 for each subscription.  The second order was placed for [redacted]. The offer allowed her to receive one term of her magazine selections for a points paid subscription. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. On March 9, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted], generating a refund to his account reflecting the value of unserved issues in the total amount of $15.84.   [redacted] contacted our customer service center again on March 14, 2017, and requested the remaining refund on the balance for his subscriptions. His request was honored and a refund in the amount of $0.16 was processed to his account. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   On March 29, 2017, [redacted] contacted our customer service center and cancelled his [redacted]. We took the liberty of contacting [redacted] and requested to have [redacted]’s account reimbursed for the 1000 miles. They have honored our request and his miles have been added back into his account. In addition, [redacted] has reinstated all expired miles back into his account.  [redacted] now has 2,110 miles available in his account.   [redacted] can be assured that all of his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Pushy sales tactics.