CottageCare

November 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the semi-annual subscription charges were posted to her account. 
On November 6, 2014, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on November 7, 2014, we cancelled [redacted]’s subscription to [redacted], generating a full refund in the amount of $22.50 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
We regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Although I still believe this company practices deceptive tactics.
Sincerely,
[redacted]

April 22, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. The first order was placed for [redacted]. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The second order was for placed for [redacted], [redacted] and [redacted]. This offer allowed her to receive the first 180 days of her subscriptions risk free. Both offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Upon receipt of your correspondence, on April 20, 2015, we cancelled Ms. [redacted] subscriptions to [redacted], [redacted] and [redacted], generating a full refund in the amount of $52.00 to her account. Please note that Ms. [redacted] account was not charged for [redacted].  In addition, it should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions to [redacted], [redacted] and [redacted] have been cancelled and the charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation. She may keep these with our compliments.
We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

First they had a trial period. then they charged me, when I thought I called it in. Then the NEXT year they charged me again with out my expressed approval. then after waiting 15 minutes the billing person from india started a sales pitch mumbling about the details and pressuring me into another sale. He would not stop to verify the transaction was complete until I got angry.

November 3, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed order for [redacted] Magazine and [redacted], when he accepted our promotional offer, which was presented by
[redacted] after he had completed a survey following an online purchase. This
offer allowed
him to receive the first term of his magazine selection for a nominal fee of
$2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the subscription charges were
posted to his account.
On October 31, 2015, Mr.
[redacted] contacted our service center via our online website and cancelled his
subscription to [redacted] Magazine, generating a full refund to his account in the amount of $23.00.
Mr. [redacted] contacted our automated customer service line on November 1, 2015,
and cancelled his subscription to [redacted], generating a full refund in the amount of $26.00 to his account.
Mr. [redacted] can be assured that his subscriptions
have been cancelled.  Also, Mr. [redacted]
may continue to receive one or two more issues of his magazine since it was in
process at the time of cancellation.  He
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 4, 2016

size="3">
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. The offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 each. The offer provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account. 
On June 1, 2015, [redacted] contacted our automated customer service line and
placed his subscription to [redacted] and [redacted], on a “do
not renew” status. This would allow him to continue receiving the issues in his
current paid term; however no renewal would be processed. During this same
inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 7 issues and
he also accepted a new order for Popular
Mechanics at a low promotional rate of $1.00 for 5 issues. Following the
promotional term, the subscription would continue and the same terms and
conditions would follow as the original order.
[redacted] contacted our automated
customer service line again on December 28, 2015, and cancelled his
subscription to [redacted] generating a refund to his account
reflecting the value of unserved issues in the total amount of $36.00. During
this same inquiry, [redacted] also accepted a new order for [redacted] at a low promotional
rate of $2.00 for 5 issues.
On January 22, 2016, [redacted] contacted our automated customer service line and
placed his subscription to [redacted], on a “do not renew” status.
Upon receipt of your correspondence on January 29,
2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted] generating a full refund in
the amount of $46.00 to his account. In addition, we also issued the remaining
refund for his subscription to [redacted] the amount of $4.00. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. 
We also
regret that [redacted] experienced
any inconvenience in using our toll-free customer service number.  Our automated customer service line was
designed to provide customers with the most efficient means possible for
addressing their concerns regarding their subscriptions, and we are sorry that
he found this system difficult to use. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

I request my service be canceled on 22 December 2014 following a bill received on 3 December. They refused to refund and the only option offered was to receive the rest of my subscription (until February). At first I declined because we were not reading the magazines, but the person insisted so I said yes to get off the call. Big mistake. No idea why they would not refund but they didn't. June 4 2015 I received another debit on my account - I believe they actually charge more for the magazines than the publishers do. Called to complain and they are unwilling to refund all of the charges but only about 95% even though I have received nothing. I'll take it just to stop being billed. Thieves.
And with so many complaints, how do they get an A+ rating?

December 3, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that Ms. [redacted] placed a magazine order for [redacted], and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
Prior to the billing event, Ms. [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that Ms. [redacted]’s renewal postcard was mailed to her on September 3, 2014.  We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. 
 
On June 7, 2014, Ms. [redacted] contacted our customer service center and accepted a “more time” offer that was extended for her subscription to [redacted]. This would allow her to continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
Ms. [redacted] contacted our customer service center on November 22, 2014, and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account in the amount of $59.39.
On November 23, 2014, Ms. [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed.
Upon receipt of your correspondence on November 24, 2014, we cancelled Ms. [redacted]’s subscription to [redacted], generating a full refund in the amount of $18.50 back to her account. In addition, we issued the remaining refund for [redacted], in the amount of $1.11. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

December 4, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that renewal postcard was mailed to her on September 10, 2014. We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On November 30, 2014, Ms. [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $176.00 to her account. 
That same day, Ms. [redacted] contacted our customer service center and requested the remaining refund for her subscriptions. Her request was honored and a refund in the amount of $10.00 was processed back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
We sincerely regret that Ms. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
It is never our intention to mislead our customers and we regret that Ms. [redacted] was unhappy with her experience.  Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision.  We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements. Ms. [redacted] may be assured that her comments have been forwarded to the department responsible for marketing materials, and they will be considered in future evaluations.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

July
20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted],
[redacted], [redacted] and [redacted], following a purchase she made
at a [redacted] store. The offer allowed her to choose from a
selection of magazines and receive the first 60 days of a 14-month subscription
without charge.  After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her [redacted] transaction, unless she called our toll-free customer service
number to cancel.  Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged.
 
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them
with a copy of the brochure to keep. Customers are also informed that the
credit or debit card provided for their purchase will be forwarded to us for
processing the magazine orders. 
 
Upon receipt of your correspondence, on July 16,
2015, we cancelled Ms. [redacted]’ subscriptions to [redacted], [redacted], [redacted]
and [redacted], generating a full refund in amount of $149.50 to her account.
It should be noted, however, that banks direct us to ask customers to allow one
or two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
 
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

The have a fake unsubscribe link.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1). The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the company. Worse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaints. This is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 
2). The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rate. Had this information been presented up front, I would have never processed the initial transaction. 
3). No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or rates. Further, a quick search online led me to a [redacted] article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.
4). Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my account. This is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $2 each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted.  
I'll summarize with a quote from the aforementioned [redacted] article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it." 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This company has taken $210.00 total out of our account when we had not authorized it. It is my opinion that this company is a scam.

June 3, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged annually if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.  
 
On May 22, 2015, Mr. [redacted] contacted our customer service center and accepted a “more time” offer that was extended for his subscriptions to [redacted]. This would allow him to continue to receive his subscriptions for an additional two months. If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge.
Mr. [redacted] contacted our customer service center on May 30, 2015, and cancelled his subscription to [redacted], generating a full refund in the amount of $36.00 to his account.
On May 31, 2015, Mr. [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term; however no renewal would be processed.
Upon receipt of your correspondence on June 1, 2015, we cancelled Mr. [redacted] subscription to [redacted], generating a full refund in the amount of $40.00 back to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

December 5, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On December 1, 2014, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted], generating a refund for unserved issues in the total amount of $79.30 to her account.
 
That same day, Ms. [redacted] requested the remaining refund for her subscriptions. Her request was honored and a refund in the amount of $3.70 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

October 30, 2014
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records indicate that Ms. [redacted] placed an order for [redacted], *, [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
On September 23, 2014, Ms. [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscriptions to [redacted], *, [redacted] and [redacted]. This would allow her to continue to receive her subscriptions for an additional two months.  If, at the end of that period, she decided to cancel her subscriptions, she would still be entitled to receive a full refund of the renewal charge.
Ms. [redacted] contacted our automated customer service line again on October 27, 2014, and cancelled her subscriptions to [redacted] *, the [redacted] and [redacted], generating a full refund to her account in the amount of $68.50. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
Sincerely yours,
[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]