CottageCare

October 3, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 
On October 1, 2014, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $105.00 back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I see the credit back to my credit card for the full refund amount.
Sincerely,
[redacted]

August 22, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. The first order was placed for [redacted]. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The second order was for placed for [redacted]. This offer allowed him to receive the first 180 days of his subscriptions risk free. Both offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   On August 14, 2017, we received notification from [redacted]’ credit card company that he disputed the charge for his subscription to [redacted] resulting in his subscription being cancelled and a full refund in the amount of $24.00 being processed to his account. Upon receipt of your correspondence on August 15, 2017, we cancelled [redacted]’ subscriptions to [redacted], generating a full refund in the total amount of $32.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded.   Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

December 29, 2016
 
 
[redacted]
[redacted]

 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
[redacted] can email a copy of her bank statement to [redacted]. As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.
 
In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
 
 
December 29, 2016
 

[redacted]
[redacted]

 
Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
[redacted] can email a copy of her bank statement to [redacted] As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.
 
In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

November 11, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I
write in response to the inquiry registered with your office by consumer [redacted].
We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns.
As previously stated, Mr. [redacted]’s subscriptions to
[redacted] and [redacted] were previously cancelled
and a full refund in the total amount of $41.00
was issued to his account.
We have
checked our billing systems and
confirmed that Mr. [redacted]’s refunds were posted to his account on September
24, 2015 and September 29, 2015. If Mr. [redacted] is still not showing these
refunds, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to
assist him. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

I am receiving several magazines regularly that I did order. A while back I may have asked for a 3 issue trial of one of them, but never did I order it or any of the multiple ones that are arrived. Not to mention, I am not getting an e-mail bill or anything in the mail, the cost is just being deducted from my credit card in a very sneaky fashion. I would like the magazines to stop and the charges to stop, immediately.
I am getting without ordering: [redacted] and more....so many I can't even keep track. Cancel all asap.

October 21, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]. [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by
[redacted] after he had completed a survey following an online purchase. The first order was placed for [redacted], [redacted], [redacted] and [redacted]. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The second order was placed
for [redacted] and [redacted]. This offer allowed him to
receive the first 180 days of his subscriptions risk free. Both offers provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
On October 12, 2015, Mr. [redacted] contacted our service center
via our online website and placed his subscription to [redacted] on “do not renew” status. 
This would allow him to continue receiving the issues in his current
term, however his subscriptions would not renew, nor would he be charged any
renewal fees. During that same inquiry, Mr. [redacted] cancelled his subscription to [redacted]. Please
note, his account was not charged for this subscription.
Upon receipt of your correspondence on October 19,
2015, we cancelled Mr. [redacted]’s subscriptions to [redacted], People, [redacted],
[redacted], and [redacted], generating a full refund in the amount of $129.37
to his account.  It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled and all
charges refunded to his account.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at (203) 391-0630.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I spoke directly to Mr [redacted] and he has issues a full refund.
Sincerely,
[redacted]

January 11, 2015
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed two magazine orders with our company, when he
accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase.  The first order was placed for [redacted]. The second order was for [redacted] and [redacted]. Both
offers allowed him to receive the first term of his magazine selections for a
nominal fee of $2.00 for each subscription. The offers also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from Mr. [redacted]
that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
Upon receipt of your correspondence on December 30,
2015, we cancelled Mr. [redacted]’s subscriptions
to [redacted] generating a full refund
of $366.00 to his account, which includes the previous year’s charges. It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled and all
charges refunded to his account.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

April 29, 2016 [redacted] Complaint Consultant Revdex.com  [redacted] Re: Complaint Case #: [redacted]                         ...

Consumer:  [redacted] Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted].  The offer allowed her to receive one term of her magazine selections for a points paid subscription. We took the liberty of contacting the publisher for Vogue and they have confirmed that [redacted] should receive her first issue by May 6, 2016. They have also confirmed that her subscription is set to expire with the April 2017 issue. If [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K[redacted] Manager, Customer Service

November 25, 2015

size="3">
[redacted]
Complaint Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint
Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. The offer stated she could claim a value of up to $100.00 when
she completed an online survey. At the top of that page, it stated “as a thank
you for completing the survey regarding your shopping experience, you will
receive a thank you valued at up to $100.00 – up to four of your favorite
magazines…” After completing the short survey, additional information about the
magazine offer is provided by the submit button. This offer also stated she
would receive the first term of her magazine selections for $2.00 per title. In addition, it is our policy that customers who
wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
It is never our intention to mislead our customers and we
sincerely regret that Ms. [redacted] was unhappy with her
experience.  Synapse takes great pride in
its promotional materials and believes that they impart to the consumer all
information necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements.
If Ms. [redacted] would
like to like to cancel her subscriptions, she may contact our customer
service center directly at ###-###-####. One of our representatives will be
happy to assist her.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

black; font-family: "Arial","sans-serif"; font-size: 10pt;">January 10, 2016
 

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] ordered [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 per title.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On December 30, 2016, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a refund for unserved issues in the total amount of $134.56 to her account.
 
Upon receipt of your correspondence on January 2, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $17.44. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 12, 2016
 
 
[redacted]
[redacted]



Re: Complaint Case #: [redacted]

 

 

                     Consumer: [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted]  It is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.  We apologize if [redacted] did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
 
In addition, the renewal prices are our standard renewal rates for [redacted]. Our renewal prices still represent a significant savings off the single issue newsstand price.  We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer.
 
Upon receipt of your correspondence, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists.
 
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:1). The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the company. Worse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaints. This is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 2). The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rate. Had this information been presented up front, I would have never processed the initial transaction. 3). No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or rates. Further, a quick search online led me to a [redacted] article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4). Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my account. This is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $2 each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted.  I'll summarize with a quote from the aforementioned [redacted] article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it." 
Sincerely,
[redacted]









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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I get my refund, I am fine with this. If I don't receive it, I will open another claim. 
Sincerely, [redacted] %3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], Thank you for your assistance with this.Sincerely,
[redacted]

October 5, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On September 29, 2015, Ms. [redacted] contacted our customer service center via our online website and placed her subscriptions to [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees.
 
Upon receipt of your correspondence on September 30, 2015, we cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in the amount of $87.00 back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

March 24, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted], following a purchase he made at [redacted]  The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted]. transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. Hastings Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. 
 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the semi-annual charges were posted to his account.
 
Upon receipt of your correspondence, on March 19, 2015, we cancelled [redacted]’ subscriptions to [redacted], generating a full refund in amount of $97.50. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service