CottageCare

February 17, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase.  The first order was placed for [redacted]. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The second order was placed for [redacted] and [redacted]. This offer allowed him to receive the first 180 days of his subscription risk free. Both offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 16, 2015, [redacted] contacted our customer service center and requested to cancel all of his subscriptions and to stop his order from being processed. Unfortunately, by the time his request was received, his order had already processed on our system. That same day, we honored his request and cancelled his subscriptions to [redacted], generating a full refund in the amount of $123.37 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to [redacted] contacted our customer service center via email correspondence on February 17, 2015, and requested the reimbursement of his overdraft fees. Although it is not our standard practice, [redacted] should fax a copy of his bank statement to my attention showing the magazine charges and the overdraft fees. Given the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page.  If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.  My fax number is [redacted].
 
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
We’d like to apologize for the misinformation that [redacted] received when speaking to our representatives regarding his magazine order. We have listened to the calls and feedback has already been provided to the representatives and their superiors. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

July 26, 2016  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]       Dear Ms. Shea:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records indicate that [redacted] placed a magazine order for [redacted] when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.   On July 18, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $77.42 to her account. Upon receipt of your correspondence on July 19, 2016, we issued the remaining refunds for her subscriptions in the total amount of $11.58. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

February 6, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On October 21, 2014, [redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted], generating a full refund in the amount of $2.00 to her account.
 
On November 10, 2014, [redacted] contacted our customer service center via our online website again and cancelled her subscription to [redacted], generating a full refund to her account in the amount of $2.00. 
 
[redacted] contacted our customer service center via our online website again on January 23, 2015, and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals.
 
Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $125.00 to her account, which includes the previous year’s charge.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 23, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The first order was placed for [redacted] and [redacted]. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The second order was placed for [redacted] This offer allowed her to receive the first 180 days of her subscriptions risk free. Both offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account.
On October 15, 2014, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term; however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
That same day, [redacted] cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $28.00 to her account. During that same inquiry, [redacted] accepted a new offer to receive Men’s Health at a low promotional rate of $2.00 for 5 issues. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $5.97 for 5 issues. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.
On October 21, 2014, [redacted] contacted our service center via our online website and cancelled her new subscription to [redacted]. Please note her account was not charged. That same day, [redacted] accepted a special offer to keep her new subscription to Men’s Health active.
Upon receipt of your correspondence on October 22, 2014, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in the amount of $37.00 to her account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We apologize for any inconvenience [redacted] experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

December 13, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account. On October 29, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $164.02.   [redacted] contacted our customer service center again on November 1, 2016 and requested the remaining refund for her subscriptions. Her request was honored and we issued the refund back to her account in the amount of $12.98.   [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.    Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Hello.
 
I have some more information. After reviewing more, I’m pretty sure the original promised subscription rate was $7.  Also, Synapse Group said they have already sent 3 issues.  This is simply not true according to [redacted].  They said our...

subscription with them has not run out yet and that Synapse Group did not give us correct information.  A nice way to say they lied to us.
 
Thanks for helping to expose this.  I urge you to look at [redacted] to see all the other people who have been scammed.
 
Thanks,
[redacted]

August 19, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer Katy
Eduljee. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that [redacted] placed four orders with our company when she
accepted our promotional offer, which was presented by [redacted]. The
first order was placed for [redacted]. 
The second order was placed for
[redacted]. The
third order was placed for The New York
Observer and the fourth order was placed for [redacted]. These offers allowed her to receive one term of her magazine
selections for a points paid subscription.
Unfortunately,
her orders for [redacted],
[redacted] were unable to be processed due to insufficient miles
resulting in her orders being cancelled.
Upon receipt of your correspondence on August 17,
2015, we cancelled [redacted]’s subscriptions
to [redacted]. We took the liberty of contacting [redacted] and requested to
have [redacted]’s account
reimbursed. They have confirmed that they have refunded 8800 miles to her
account. It should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account.
[redacted] can be assured that her subscriptions have been cancelled and all miles
have been refunded.  Also, [redacted]
may continue to receive one or two more issues of her magazines since they were
in process at the time of cancellation. 
She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Please pass along the attachment to Mr [redacted].
Sincerely, [redacted]

December 30, 2015
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions,
and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed an order for [redacted] when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase. This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr.
[redacted] that he wished to cancel his
subscriptions at the end of his first term, the subscription charges were
posted to his account.
On December 25, 2015, Mr. [redacted] contacted our customer service center via our online
website and placed his subscriptions to [redacted] and [redacted] on “do not renew”
status. This would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees.
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr. [redacted]’s
subscriptions to [redacted] generating a full refund in the amount charged of $219.00
to his account, which includes the previous years’ charges. It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
Mr.
[redacted] can be assured that his subscriptions
have been cancelled and all charges have been refunded. Also, Mr. [redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments. In addition, we added Mr. [redacted] to our purged customer list. We
have also requested to have Mr. [redacted]’s name be removed from our promotional
mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: This company promises discounts and free subscriptions and is not honoring the web advertising. The reason they do not have ne in their system is because I would not give them my credit card number. Their offer said free! Not fee if you pay for this or that.  I paid for the flowers that I ordered through a credit card. If they were truly giving away this magazine subscriptions because of that order would not they have that info anyway. I would not give my credit card. I also am in the process of submitting a complaint to the US [redacted] office in CT>Scammers like this company need to quit offering web advertisements that they will not back  up. A Revdex.com investigation is in order. I don't understand how they can have such a good rating with the Revdex.com when they have so many complaints registered with you. 
Sincerely,
[redacted]

January 30, 2015
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer: [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that [redacted] placed an order for [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
 
We received notification from [redacted] bank on November 13, 2014, that we could not obtain authorization on her credit card for her subscription to [redacted], [redacted], resulting in her orders being cancelled. That same day, we cancelled her subscription to [redacted] resulting in a full refund in the amount of $12.00 being processed to her account.
 
Upon receipt of your correspondence on January 30, 2015, we issued the remaining refund for her subscriptions to [redacted], in the amount of $95.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also,[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

I signed up for the promotion against my better judgement, I ve had trouble with promotions in the past. But I did anyway- big mistake. My subscription was cancelled in August according to YOUR automated system but then money was automatically drafted from my account in September for the magazines. That caused my account to overdraft and when I called to complain I couldnt get a real person on the phone. After an hour I finally reached a rep and he said he would credit my account for the full amount. When the money was put back in my account it was $6.40 short of the full amount. I received no apology or reason why the amount was short. Your company is one of the worst experiences Ive ever had and I will be reporting to the Revdex.com how your company cancels the trial and then drafts the amount a month later!!

Complaint: [redacted]
I am rejecting this response because:THIS RESPONSE IS A TOTAL LIE.  I SUBSCRIBED TO [redacted], AND [redacted] ABOUT 3 YEARS AGO,FOR ONE YEAR,I SENT THEM A CHECK FOR THE SPECIAL OFFER,SO THEY DO NOT HAVE A CREDIT CARD NUMBER,HOWEVER, I ONLY RECEIVED 3 ISSUES AND IT STOPPED. I CALLED AND WROTE A LETTER COMPLAINING THIS WAS A SCAM,THEY TAKE YOUR MONEY AND DONT FULFILL THE OFFER. THEN IT STARTED,THEY SENT ME [redacted]OTHERS COPIES OF MAGAZINES,AND SENT ME BILLS AND THREATENING LETTERS TO PAY OR THEY WOULD RUIN MY CREDIT.  BELIEVE ME,I WAS NOT KIND TO THEM IN MY LETTERS,BUT IT CONTINUED,AND NOW CAR AND DRIVER WONT CANCEL BECAUSE OF THIS 3RD PARTY AGENCY..I DO NOT WANT ANY OF THESE SENT NO MATTER WHAT THEY SAY,AND I HAVE NEVER,NEVER RECEIVED A REFUND. THEY WOULD HAVE TO MAIL A CHECK,BECAUSE THEY DO NOT HAVE MY CREDIT CARD UNLESS THIS IS IDENTITY THEFT.... I KNOW MAGAZINES ARE FAILING ,DESPERATE, DUE TO THE INTERNET,BUT THIS IS FRAUD AT ITS BEST,AND I WANT THIS LIE STOPPED.  I AM GOING TO WASHINGTON TO THE US POSTAL TO FOLLOW UP ON THIS SCAM. THANK YOU FOR YOUR HELP,BUT TELL THEM STOP
Sincerely,
[redacted]

June 16, 2016
 
 
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Roadhttp://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?C...⇄ /> Cromwell, CT 06416
 
 
 

Re: Complaint Case #[redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
After further research with [redacted] Honors, they have confirmed [redacted]’ account was charged for [redacted] for a total of 5100 points. We requested to have [redacted] account reimbursed and his points were added back into his account on June 15, 2016. It should be noted that [redacted] Honors directs us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.
We sincerely apologize for the misinformation, however, our systems show [redacted]’ account was not charged for these subscriptions. This is not a usual occurrence and we understand [redacted]’ frustration. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.
 
If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

August 25, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that [redacted] ordered [redacted] and
[redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each title. The
offer also provided that her subscriptions would automatically continue following
the initial term and that the same credit card would be charged if she did not
call us to cancel. In addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer’s billing
statement with each charge. 
Prior to the billing event, a notice was mailed to [redacted] reminding her of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to her on May 25, 2015. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
 
On August 1, 2015, [redacted] contacted our automated customer service line and placed
her subscriptions to [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however her subscriptions would not renew, nor
would she be charged any renewal fees.
 
Upon receipt of your correspondence on August 21,
2015, we cancelled [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in the
total amount of $155.00 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
We apologize for any
inconvenience [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

February 15, 2016

size="3">
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchase. This
offer allowed him  to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account. 
On November 29, 2015, [redacted] contacted our customer service center via our online
website and cancelled his subscription to [redacted] generating a refund for unserved
issues in the amount of $0.20 to his account. During this inquiry, [redacted]
[redacted] also accepted a new offer to
receive [redacted] at a low
promotional rate of $2.00 for 5 issues. Following the promotional term, the
subscriptions would continue and the same terms and conditions would follow as
the original order.
That same day, [redacted] placed his subscription to [redacted] on “do not renew” status. This would allow him to
continue receiving the remaining issues in his current term, however, at the
end of his term his subscription would not renew, nor would he be charged any
renewal fees.
On February 8, 2016, [redacted] contacted our customer service center via our online
website again and cancelled his subscriptions to [redacted] generating
a refund in the amount of $71.20 to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted]
[redacted] can be assured that his subscriptions
have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 17, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted] We
genuinely regret the inconvenience that [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his
concerns.
Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he
had completed a survey following an online purchase. The first order was placed
for [redacted]. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The
second order was for [redacted] This offer
allowed him to receive the first 180 days of his subscription risk free. These
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel.  In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge.
On March 3, 2016, [redacted] contacted our customer service
center and cancelled his subscription to [redacted] generating
a full refund in the amount of $24.00 to his account.
Upon receipt of your correspondence on March 15,
2016, we cancelled [redacted] subscriptions to [redacted], generating a full refund in the amount of $153.37 to his
account.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions
have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were
in process at the time of cancellation. 
He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Businessweek Delivery[redacted] my  subscription will now expire with the Aug 8th 2016 issue. Thanks Revdex.com and the company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is not true that I was provided a toll-free customer service number or a renewal notice or even a billing statement. There was never any postal or email correspondence what so ever. They simply charged my credit card, a credit card they accessed when I made a purchase through another company. I had to call one of the magazines to figure out who Synapse was. Perhaps there was some fine print somewhere when I filled out that survey, but it was not ethical how they signed me up for continued subscription. However, they have reimbursed my funds. So that matter is resolved and I am seeking no further action as long as they destroy any records of my credit card so that they can't make any further charges.
Sincerely,
[redacted]