CottageCare

August 22, 2016    
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. The first order was for [redacted] The second order was placed for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On August 15, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of 156.60.   Upon receipt of your correspondence on August 17, 2016, we have issued the remaining refunds for her subscriptions in the total amount of $131.40. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

This company is awful. I have no idea how I ended up paying for magazines, but when I called the magazine and tried to cancel, I was given the number of this company in order to cancel. I have at least two charges on my card, if not more, and I never gave this company my credit-card number. It's a very underhanded way to swindle money out of people. When I called, I could not get a real person. I had to listen to a computer enthusiastically tell me options for how I could give them even more money instead of just canceling and being done with them. This business is awful, and I have no idea how it can have a 92% negative rating and be given an A+. What is going on here?

Hello.
 
I have...

some more information. After reviewing more, I’m pretty sure the original promised subscription rate was $7.  Also, Synapse Group said they have already sent 3 issues.  This is simply not true according to [redacted].  They said our subscription with them has not run out yet and that Synapse Group did not give us correct information.  A nice way to say they lied to us.
 
Thanks for helping to expose this.  I urge you to look at [redacted] to see all the other people who have been scammed.
 
Thanks,
[redacted]

March 10, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer Amanda Walsh. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted] when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
Prior to the billing event, a notice was mailed to [redacted]
reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
charged.  We have checked our records and
found that renewal postcard was mailed to her on November 8, 2015. We apologize
if she did not receive this postcard, as these are mailed to our customer’s as
a reminder of future billing events.
When we did not hear from [redacted]
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On February 28, 2015, [redacted] contacted our customer service
center via our online website and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $123.91.
Upon receipt of your correspondence, on March 9,
2016, we cancelled [redacted]’s subscription
to [redacted] generating a full refund in
amount of $34.00 back to her account. In addition, we issued the remaining
refund for her subscriptions to [redacted], in the
amount of $23.09. It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 29, 2016
"Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 
Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an ordered for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On May 13, 2016, [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] Magazine and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence, on June 23, 2016, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in amount of $69.50.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

October 9, 2015
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted],
[redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the semi-annual subscription
charges were posted to her account. 
 
On October 6, 2015, Ms. [redacted] contacted our automated
customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees.
That same day, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $43.06 to her account.
 
Upon receipt of your correspondence, on October 8,
2015, we cancelled Ms. [redacted]’ subscription to [redacted], generating a full refund in the amount of $39.00 to her
account. In addition, we issued the remaining refund for her subscriptions in
the amount of $401.94, which includes the previous year’s charges. It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Ms. [redacted] can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in process
at the [redacted] of cancellation.  She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I registered for a race and was offered "free" magazines for 3 months. With no other correspondence all of a sudden my account started being charged for the magazines. It was extreamly difficult to get the number for ACT to cancel the "subscription" and even when I obtained the contact info online , you could not talk to a person at all. The entire process was an automated system or via email. Total scam!

Revdex.com:
If I  understood this correctly, the company will refund the entire amounts paid to them by us.    If that is the case, we accept that response.   Otherwise, we should discuss further.
 
btw, your text editor does not work in firefox.
Sincerely,
[redacted]

June 23, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  The first order was placed for [redacted]. The second order was placed for [redacted]. .
 
Unfortunately, Ms. [redacted] orders for [redacted] were unable
to be processed due to an invalid credit card resulting in her subscriptions
being cancelled. Please note, Ms. [redacted] was not charged for these subscriptions.
If Ms.
[redacted] would like to like to place a new order, she may
contact our customer service center directly at [redacted]. One of our
representatives will be happy to assist her.
 
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representatives.  We have listened to the calls and feedback
has already been provided to the representatives and their superiors. Please be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 22, 2014
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



            Re:      Complaint...

Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted].  This offer allowed her to receive the first 90 days of her subscriptions risk free. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. 
On October 20, 2014, Ms. Albright contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to The Economist. This would allow her to continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund to her account in the total amount of $163.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

June 4, 2014
 
[redacted]
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 




[redacted]



                        Consumer: 
[redacted]
 
 
Dear Ms [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted]
[redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On June 2, 2014, Ms.
[redacted] contacted our service center via our online website
and placed her subscription to [redacted] on
“do not renew” status. This would allow her to continue receiving the remaining
issues in her current term, however, at the end of her term the subscriptions
would not renew, nor would she be charged a renewal fee. During that same
inquiry, Ms. [redacted] cancelled her subscription to [redacted]. Please note Ms. [redacted] was at the
end of her term, therefore, no refund was due. 
Upon receipt of your correspondence, on June 3,
2014, we cancelled Ms. [redacted]’ subscription to [redacted], generating a full refund in amount of $68.00 back to her
account. It should be noted, however, that banks direct us to ask customers to
allow one or two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions
have been cancelled. Also, Ms. [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 15, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she completed a survey to receive free business publications
through Freebizmag.com. This offer allowed her to receive a one-year
subscription as part of the Freebizmag.com registration process.
Upon receipt of your correspondence on March 14, 2016, we
cancelled [redacted] subscriptions to [redacted]. Please note her account was not charged for these
subscriptions.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint #[redacted]   Dear Sirs,   I have been refunded all monies collected by Synapse Group Inc. I am so grateful for your assistance. I can only imagine how long it would have taken me without your help. Keep up the wonderful work! Thank you most kindly.   Sincerely Yours,  ...

[redacted]

August 8, 2016     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed two orders with our company following a purchase made at a [redacted] store. The first order was placed for [redacted], [redacted], [redacted] and [redacted]. The second order was placed for [redacted], [redacted] and [redacted]. The offers allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account.   On May 26, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted] and [redacted]. Please note, Ms. [redacted] was not charged for these subscriptions.  Please note that on May 4, 2016, we received notification from the publisher of [redacted], that the title had ceased publication and would be replaced with [redacted] and a new order for [redacted] was processed on Ms. [redacted]’s behalf. Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed. Upon receipt of your correspondence, we cancelled Ms. [redacted]’s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in amount of $75.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. But I would strongly advise customers with this Magazine subscription service that their automated phone number is NOT user-friendly and one can get caught in a neverending loop with this automated system. This company seems to be trying to save expenses by not have a live customer service representative to resolve their issues of their customers. The automated system dosen't work and needs to be "updated" for user-friendly service for their customers.  
Sincerely, [redacted]

March 27, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that we received an order in the name of [redacted], for *, [redacted], [redacted], [redacted] and [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
On March 25, 2015, Mr. [redacted] contacted our customer service center via our online website and placed his subscription to O, [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees. During that same inquiry, Mr. [redacted] accepted a special offer to keep his subscription to [redacted] active, receiving a refund for the processing and handling fee in the amount of $2.00.
That same day, Mr. [redacted] contacted our customer service center and cancelled his subscriptions to *, [redacted] and [redacted], generating a full refund in the total amount of $2.00 to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Upon receipt of your correspondence, on March 26, 2015, we cancelled Mr. [redacted]’s subscriptions to [redacted] and [redacted]. Please note that his account was not charged for these subscriptions.
Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

This issue is resolved. The $121.00 was refunded to my credit card.Thank you for your assistance.Regards,Jerry W[redacted]

August 29, 2016
 
 
[redacted]
[redacted]

 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show we received [redacted]’s email on August 14, 2016 and we received her inquiry registered with your office on August 17, 2016. We apologize for not responding to her email directly, however we did respond directly to your office. [redacted] should use this written correspondence as her confirmation.
 
As previously stated, we took the liberty of contacting the publishers and requested all of [redacted]’s subscriptions be extended for the missed issues. The publishers have honored our requests and the new expire dates will be printed on the mailing labels.
 
If [redacted]’s gift recipient still does not receive any issues to his subscriptions, I would request that [redacted] contact our customer service center directly at [redacted] One of our representatives will be happy to assist her.
 
We apologize for the unsatisfactory experience [redacted]’s had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service