CottageCare

July 7, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer: [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order [redacted] when he accepted our promotional offer, which was presented by [redacted]. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.
 
Upon receipt of your correspondence, on July 5, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund in the amount of $203.00, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 27, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted], The
[redacted], [redacted] and [redacted], when she
accepted our promotional offer, which was presented by [redacted] after she had
completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
[redacted] by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On May 7, 2012, Ms. [redacted] contacted our automated
customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of
$23.10 to her account.
Ms. [redacted] contacted our customer service center on October 23, 2015, and
cancelled her subscriptions to [redacted], The
[redacted], and [redacted]
[redacted], generating a refund reflecting the value of unserved issues in the amount of
$40.55 to her account.
Upon receipt of your correspondence on October 26, 2015, we issued
the remaining refund for her balance on her subscriptions in the amount of
$583.45, which includes the previous year’s charges. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 4, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] placed
an order for [redacted], when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
 
On July 23, 2015, Ms. [redacted] contacted our automated service center and
cancelled her subscription to [redacted], generating a refund reflecting the value of unserved
issues in the amount of $116.43 to her account.
 
That same day, Ms. [redacted] contacted our customer service center and
cancelled her subscriptions to [redacted], generating a full refund in the amount of $105.00 to
her account.
 
Upon receipt of your correspondence on July 30,
2015, we issued the remaining balance on Ms. [redacted]’ subscription to [redacted], totaling $4.57.
 
Regarding
reimbursement of overdraft fees, although it is not our standard practice, we
have honored her request and processed a refund in the amount of $87.00 back to
her account. We have checked our billing system and have confirmed that Ms.
[redacted]’ refund was issued to her account. She may provide her bank with the
following reference number to confirm that our refund was processed ([redacted]).
Ms. [redacted] can
be assured that her subscriptions have been cancelled and the renewal charges
have been refunded.  Also, Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments.
Please be assured that customer
satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

font-family: "Arial","sans-serif"; font-size: 10pt;">January 24, 2017
 
 
[redacted]
[redacted]
*
*
[redacted]

*

*
[redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each title. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.
 
On March 14, 2016, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund in the amount of $19.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted], at a low promotional rate of $2.00 for 6 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
 
Mr. [redacted] contacted our automated customer service line on March 14, 2016, and placed his subscription for [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.
On April 16, 2016, Mr. [redacted] contacted our automated customer service line again and cancelled his subscription to [redacted] and [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $27.90. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 6 issues and a new order for [redacted] at a low promotional rate of $2.00 for 6 issues.
 
Mr. [redacted] contacted our automated customer service line on October 5, 2016, and cancelled his subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $38.00 to his account. 
 
On January 8, 2017, Mr. [redacted] contacted our automated customer service line and placed his subscription for [redacted] on “do not renew” status.
Upon receipt of your correspondence on January 16, 2017, we cancelled Mr. [redacted]’s subscription to [redacted], generating a full refund in the amount of $44.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Horrible!!i am getting charged insane amounts for magazines I don't want and they continue to charge me

This company simply cheat the user - they propose a free 100$ bonus for filling a survey. once this is done they ask for a 2 $ fee to process the bonus.
it is not about the cost - it is about the integrity of a company asking you to do something and afterwords change the condition and wants to charge.

August 8, 2016    
[redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that we received an order in the name of [redacted] for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.   On August 1, 2016, [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] Leisure, generating a refund to his account reflecting the value of unserved issues in the total amount of $68.08.   Upon receipt of your correspondence, on August 2, 2016, we issued the remaining refund for [redacted]’s balance on his subscriptions in the total amount of $14.42. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.  In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s name be removed from our promotional mailing lists.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I subscribed to 4 magazines at $2.00 each after completing a survey. I read the fine print that stated that at the end of the initial subscription period I would receive a notice prior to renewal because these magazines automatically renew to the original form of payment. I also read that I was able to cancel at any time before or after the renewal period and, if I cancel soon enough after the renewal, I would not be charged.
I always read the fine print when I am getting something that usually costs a whole lot more for such a reduced rate because there is always a catch. You never get something for nothing.
I received my notice in the mail and was able to call and cancel my subscriptions so that I did not get charged for the full price on the second year.

August 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the
inconvenience that [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our
records show that [redacted] placed an order for [redacted], when she accepted
our promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer provided that
her subscription would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
 
When
we did not hear from [redacted] that she wished to cancel her subscription
at the end of her trial period, the annual charges were posted to her account.
 
On August 16, 2015, [redacted] contacted
our service center via our online website and placed her subscription to [redacted] on “do not renew” status. This
would allow her to continue receiving the issues in her current paid term,
however at the end of the term, her subscription would not renew nor would she
be charged for any renewal fees.
 
Upon receipt of your correspondence on August 18,
2015, we cancelled [redacted]’s subscription to [redacted], generating a full
refund in the amount of $59.00 to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscription has been cancelled. [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation.  She may keep these with our compliments. In
addition, we have added [redacted] to our purge customer list.  We have also placed a “do not promote”
designation on her account so that she will receive no further solicitations
from us. 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
David K.
Manager, Customer Service

October 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Magazine Discount Center.  This offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically following the initial term and the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On August 7, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscriptions to [redacted] active.
[redacted] contacted our service center via our online website again on October 6, 2014 and cancelled her subscription to [redacted], generating a full refund in the amount of $24.00 to her account.
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund in the amount of $73.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

July 26, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  T[redacted]       Dear [redacted]:     I write in response to the inquiry registered with your office by consumer T[redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by The [redacted] The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   On July 18, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $24.00 back to his account. Our company does not handle the billing for The [redacted], Inc. orders. We took the liberty of contacting The [redacted], Inc. and they confirmed [redacted] had two charges for $24.00 under different names but with the same credit card. We have confirmed one charge was previously refunded on July 18, 2016. We researched this further and confirmed [redacted]’s account was refunded for the second charge of $24.00 on July 20, 2016.   If [redacted] is not showing these refunds posted to his account, he may email Daisy K[redacted] who is the Manager of Customer Support at The [redacted], Inc. at [redacted]. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

January 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #:[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, we cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in amount of $274.00 to her account, which includes the previous year’s charges.
We have checked our billing systems and confirmed that Ms. [redacted]’s refunds were posted to her account on January 6, 2015 and January 7, 2015. If Ms. [redacted] is still not showing these refunds, she may contact our customer service center directly at ###-###-####.  One of our representatives will be happy to assist her.
Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

August 25, 2014
[redacted]
Sr. Consultant/ADR Specialist
Better Bu**ness Bureau, Inc.
[redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
Dear [redacted]:   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
As previously stated [redacted]’s account was not charged by our company however, we took the liberty of researching this and confirmed his order was placed directly with Sports Illustrated. [redacted] may contact the publisher directly at ###-###-#### to obtain additional information regarding how the order was placed.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further as**stance in this matter, please contact me at ###-###-####.
**ncerely yours,
[redacted]
Manager, Customer Service

November 9, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] [redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase.  The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On August 22, 2015, Ms. [redacted] contacted our automated customer service line and
placed her subscriptions to [redacted] [redacted] and [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current paid term, however, at
the end of her term the subscriptions would not renew, nor would she be charged
any renewal fees.
Upon receipt of your correspondence on November 5, 2015, we
cancelled Ms. [redacted]’s subscriptions to [redacted] [redacted] and [redacted], generating a full refund in the amount of $160.00 back to her account. It should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refunds to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 8, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
Upon receipt of your correspondence on October 3, 2014, we cancelled [redacted]’ subscriptions to [redacted], generating a full refund in the amount of $100.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
If you read the other 500 complaints here on Revdex.com, they all have the same message that they did not receive a renewal notice.  The company blames it on US mail problems, but undoubtedly, those notices were never sent.  Any company that automatically renews without making it very clear to the consumer is a scam business.
Yes, the $39 charge on the card account was cancelled, and yes, it seems that all future subscription were cancelled as well.  This company did not make it easy to cancel, especially with their convoluted questions.
However, I requested a $200 fee for my time wasted on this event, that has not been paid.  I also requested a public apology to all of their "customers" who have been violated by their scam.  I see no indication of a public apology in their response.  I also requested that they change their business model and do not automatically renew, and charge "customer's" accounts.  I so no such indication of a change in their business model.  For these reasons, I reject their response and the Revdex.com should remove their A+ rating, and give them the F that they deserve.
I also requested, of Revdex.com, that they remove this company's A+ rating.  I see no indication of Revdex.com removing their rating, and I suspect it is because Synapse is paying Revdex.com for this rating.  So much for the value of an A+ rating from the Revdex.com.  However, one thing is true.  If synapse did not have the A+ rating posted on their webpage, I would never had any way to find out about such complaints except for the massive amount of complaints out on the web anyway.  The Revdex.com does make it easier to find, and file, formal complaints and a way to respond to such complaints.  In this way, Synapse is really only hurting themselves by collaborating with Revdex.com.  So, I guess I appreciate that they do collaborate with the Revdex.com and provide this sounding board.   However, the Revdex.com should be somewhat ashamed of themselves, because, back in the day, an A+ rating really did mean something.
Sincerely,
[redacted]

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our
records show that Mr. [redacted] placed an order for [redacted], when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase.  The
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his subscriptions at the
end of his first term, the subscription charges were posted to his account.
 
On July 2, 2015, Mr. [redacted] contacted our automated customer service line and
placed his subscription to [redacted] and
[redacted] on “do not renew”
status. This would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees.
 
That same day, Mr. [redacted] contacted our customer service center via our online
website and cancelled his subscription to [redacted], generating
a refund reflecting the value of unserved issues in the total amount of $31.67
to his account.  During this inquiry, Mr.
[redacted] also accepted a new offer to receive [redacted] at a low promotional rate of
$2.00 for 3 issues.
 
That same day, Mr. [redacted] accepted a “more time” offer that was extended for
his subscription to [redacted]. This
would allow him to continue to receive his subscription for an additional two
months.  If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge.
 
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr. [redacted]’
subscriptions to [redacted],
[redacted] and [redacted], generating
a full refund in the amount charged of $120.00 to his account. In addition, we
issued the remaining balance for his subscription to Veranda in the amount of $6.33 to his account. It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
 
Mr.
[redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr.
[redacted] may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
We
apologize for any inconvenience Mr. [redacted] may have experienced in his attempts to cancel his subscriptions. Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 8, 2015

size="3">
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] ordered [redacted], when he accepted our
promotional offer, which was presented by Magazine Discount Center.  This offer allowed him to receive the first
90 days of his subscription risk free. The offer also provided that his subscription would automatically continue
following the initial term and that the same credit card would be charged if he
did not call us to cancel. Prior to any billing event, a notice would be
mailed to him reminding him of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged.
When we
did not hear from Mr. [redacted] that he wished to cancel his subscription at the
end of his first term, the annual charges were posted to his account.
On
September 10, 2015, Mr. [redacted] contacted our customer service center via our
online website and placed his subscription to [redacted] on “do
not renew” status. This would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his subscription
would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence, on October 6,
2015, we cancelled Mr. [redacted]’s  subscription to [redacted], generating a
full refund in the amount of $37.00 to his account. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

September 28,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
0in 0in 0in" border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer through [redacted] Airlines
This offer allowed him to receive the first year of issues for $for each
titleThe offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer's billing
statement with each charge
Prior to the renewal, Mr[redacted] would receive a
notice reminding him of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We have
checked our records and found that Mr[redacted]'s renewal postcard was mailed to
him on July 22, We apologize if he did not receive this postcard, as
these are mailed to our customer's as a reminder of future billing events
On September 23, 2015, Mr[redacted] contacted our
automated customer service line and cancelled his subscription to [redacted], generating a refund for unserved issues in the total amount of $
to his account
That same day, Mr[redacted] contacted our customer
service center and cancelled his subscription to [redacted]Please note, Mr[redacted] was at the end of his first
term, therefore, no refund was due.
Upon receipt of your correspondence on September 28, 2015, we
issued the remaining refund for his subscriptions in the total amount of $7.08,
which includes the previous year's chargesIt should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been
cancelled and all charges refunded to his account. Also, Mr[redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments. In addition, we added Mr[redacted] to our purged customer listWe
have also requested
to have Mr[redacted]'s name be removed from our promotional mailing lists
The
renewal prices are our standard renewal rates for [redacted] and [redacted]
Our renewal prices still represent
a significant savings off the single issue newsstand price. We work with each of our publishers in
establishing standard discounted rates for the magazine titles we offer
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service