CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]









Read More Customer Complaints:

55
56
57
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I was also charged two different charges, totaling $76 from this company. When I called the company about the charges, I was told I didn't have an account with them. The representative continued to tell me that she could further look into seeing if I had an account if I gave her my the number to the card that was charged. That is ridiculous to me, so I did not give her my card information and instead I filed fraudulent charges with my bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Even though I never received any kind of notice that the subscriptions were going to renew.  My orders were canceled and I've been reimbursed. 
Sincerely,
[redacted]

These people are going to jail. They send magazines and automatically bill our credit cards. How did they get the credit card info in the first place? We're not waiting for [redacted] on this one. Investigate this company for fraud and send them to jail for 20 years, minimum.

December 29, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by
Magazine Discount Center.  This offer allowed her to receive
the first 90 days of her subscription risk free. The offer
also provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Prior to
the billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
We have checked our records and found that Ms. [redacted]’ renewal postcard
was mailed to her on October 8, 2015. We apologize if Ms. [redacted] did not receive this postcard, as these are mailed to our customers
as a reminder of future billing events.
When we
did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account.
On December 17, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating
a refund reflecting the value of unserved issues in the amount of $40.50 to her
account.
Upon receipt of your correspondence, on December 23,
2015, we issued the remaining balance on Ms. [redacted]’ subscription in the amount of $4.50 back to her
account. It should be noted, however, that although refunds have been
processed, banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 8, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, our records show that Ms. [redacted] placed an order for magazines when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase.
 
Upon receipt of your correspondence, on May 8, 2015, we issued the remaining balance on Ms. [redacted] subscriptions to [redacted], totaling $8.00, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
To summarize, Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.   
We apologize for the unsatisfactory experience Ms. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Complaint: 1[redacted]
I am rejecting this response because:Attached you will see a screenshot of my cancellation online on this company's website. This is the same website that links to the Revdex.com reviews. This is where I submitted my cancellation through their online system twice before the renewal date.
Furthermore, the company DOES NOT provide a telephone number on their website, only an automated contact form for cancellation. Therefore, the company's response that I did not call them to cancel is misleading at best, and perverse at worst, since they do not provide a phone number to call. As seen on the appropriate screenshot that provides a cancellation conformation number, I cancelled my subscription since August 18, 2015.
The website also clearly states, as seen on one of the attached screenshots: "Before your magazine term expires, we'll send you a notice explaining your upcoming charge for the next term of issues." While such statement on their website may not be legally binding, it is false. They NEVER sent me any notices to explain anything, by email nor regular mail.
I do not expect any action from this company, since I already submitted all supporting evidence to my bank for a chargeback. Just hope others find this review helpful and avoid the aggravation of lost time dealing with this type of fraud.
[redacted]

October 26, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted], [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   Prior to the billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We apologize if [redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing events. When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On October 18, 2017, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the total amount of $55.50 to her account. Upon receipt of your correspondence, on October 26, 2017, we processed a refund for the remaining balance for [redacted]’s subscriptions in the amount of $8.00, which includes the previous year’s refunds. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

January 23, 2018     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that we received an order in the name of [redacted], for [redacted], and [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. The offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders.  Upon receipt of your correspondence, on January 16, 2018, we cancelled [redacted]’s subscriptions to [redacted], and [redacted]. Please note that his account was not charged for these subscriptions. [redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 11, 2015
 
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted], [redacted] and [redacted], following a purchase he made at a [redacted] Entertainment store.  The offer allowed him to receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] Entertainment transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual charges posted to his account.
 
On September 15, 2014, [redacted] contacted our service center via our online website and placed his subscriptions to [redacted], [redacted] and [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted], [redacted] and [redacted], generating a full refund in the amount of $75.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service

February 16, 2018     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed an order for [redacted], [redacted] and [redacted], when she accepted our promotional offer through [redacted]. The offer allowed her to receive the first year of issues for $2.00 for each subscription. The offer provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.   On February 7, 2018, Ms. [redacted] contacted our automated service center and placed her subscriptions to [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed. That same day, Ms. [redacted] cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $3.33 to her account.   Upon receipt of your correspondence on February 12, 2018, we issued the remaining refund for her balance on her subscriptions in the amount of $227.52, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

September 7, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented online by [redacted]. The offer allowed him to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, his subscriptions would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. On September 4, 2017, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees. During that same inquiry, [redacted] cancelled his subscription to [redacted]. Please note his account was not charged.   Upon receipt of your correspondence on September 5, 2017, we cancelled [redacted]’s subscriptions to [redacted] and **, generating a full refund in the amount of $42.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.    Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 25, 2016  [redacted]
[redacted]

  Re: Complaint Case #: [redacted]    ...

                     Consumer:  [redacted]   Dear [redacted]:    I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted].  The offer allowed her to receive one term of her magazine selections for a points paid subscription. Although last year, [redacted] received the print and digital edition for her subscription to [redacted], this subscription for [redacted] was for the print edition only.  All subscriptions offered by our company are subject to change and are based on availability with the publisher.   As a one-[redacted] courtesy, we have placed a complimentary order for one term of [redacted] for the digital edition to be added onto her current print subscription.  [redacted] will receive a confirmation email with additional information from the publisher sent to the email address we have on file: [redacted].  If [redacted] does not receive an email with instructions how to obtain her digital subscription, I would request that she please contact me directly at ###-###-####. We regret any inconvenience and miscommunication experienced by [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]









Read More Customer Complaints:

50
51
52
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

ideograph-numeric" class="MsoNormal">November 26, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. ** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. ** placed an order for [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from Ms. ** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 
 
On November 21, 2014, Ms. ** contacted our automated customer service line and placed her subscriptions to [redacted], and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would he be charged for any renewal fees.
 
Upon receipt of your correspondence on November 24, 2014, we cancelled Ms. **’s subscription to [redacted], generating a full refund in the amount of $68.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. ** can be assured that her subscription to [redacted] has been cancelled and the renewal charge has been refunded.  Also, Ms. ** may continue to receive one or two more issues of her magazine since it was in process at the [redacted] of cancellation. She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

Since I lodged my complaint with the Revdex.com, Synapse Inc. has refunded my money. Their whole method of selling magazine subscriptions still strikes me as a scam, and I hope others will be warned.   [redacted]

March 17, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.
 
On March 10, 2015, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund for unserved issues in the amount of $64.08 to her account.
 
Upon receipt of your correspondence, on March 11, 2015, we cancelled Ms. [redacted] subscriptions to [redacted], generating a full refund in the total amount of $169.00 to her account. In addition, we issued the remaining balance on her subscription to [redacted], totaling $3.92. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation. She may keep these with our compliments.
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 14, 2016
[redacted]
RevDex.com 
29 Berlin Road
Cromwell, CT 06416





            Re:      Complaint
Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] ordered [redacted] when he accepted our promotional offer, which was presented
by Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription.  The offer provided that
his subscription would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
On January 8, 2016, Mr. [redacted] contacted our automated
customer service line and placed his subscription to [redacted] on “do not renew” status. This
would allow him to continue receiving the remaining issues in his current term,
however, at the end of his term his subscription would not renew, nor would he
be charged any renewal fees.
Upon receipt of your correspondence on January 14, 2016, we issued
a full refund for his subscription to [redacted] in the total amount of $2.00 to his account. In addition for
the inconvenience, we have placed a complimentary order for 54 issues for [redacted]. He should begin
to receive his selection in six to eight weeks.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
Sincerely yours,
David K[redacted]
Manager, Customer Service

I checked by bank statement this morning, and my money has been refunded for my claim.  I sincerely appreciate your help and quick response to my complaint.    Thank you very much.  The Revdex.com is definitely a superior customer service agency.  ...