CottageCare

They charged my card without permission.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 22, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. The first order was placed for [redacted] This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The second order was for placed for [redacted], [redacted]. This offer allowed him to receive the first 180 days of his subscriptions risk free. Both offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On April 21, 2015, Mr. [redacted] contacted our service center via our online website and cancelled his subscriptions to [redacted], generating a full refund in the amount of $2.00 back to his account.
Upon receipt of your correspondence, on April 21, 2015, we cancelled Mr. [redacted] subscriptions to [redacted], generating a full refund in the amount of $20.00 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

July 25, 2016
10pt;"> 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


 
Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] through our program when she accepted our promotional offer, which was presented by [redacted].  The offer allowed her to receive one term of her magazine selections for a points paid subscription.
Although last year, [redacted] received the print and digital edition for her subscription to [redacted], this subscription for [redacted] was for the print edition only.  All subscriptions offered by our company are subject to change and are based on availability with the publisher. 
 
As a one-[redacted] courtesy, we have placed a complimentary order for one term of [redacted] for the digital edition to be added onto her current print subscription.  [redacted] will receive a confirmation email with additional information from the publisher sent to the email address we have on file: [redacted].
 
If [redacted] does not receive an email with instructions how to obtain her digital subscription, I would request that she please contact me directly at ###-###-####.
 
We regret any inconvenience and miscommunication experienced by [redacted] Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

May 5, 2016 [redacted] Complaint Consultant Revdex.com  [redacted]
[redacted] Re: Complaint Case #: [redacted]                         ...

Consumer:  [redacted] Dear [redacted]  I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.  On September 10, 2015, [redacted] contacted our customer service center, and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $34.17 to her account. During this inquiry, [redacted] also accepted a new offer to receive [redacted], at a low promotional rate of $2.00 for 6 issues. Upon receipt of your correspondence on March 3, 2016, we cancelled [redacted]’s subscription to [redacted], generating a full refund in the amount of $42.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K[redacted] Manager, Customer Service

January 29, 2016
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online pur[redacted] The
offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On
February 24, 2014, Ms. [redacted] contacted our automated customer service line
and placed her subscriptions to [redacted] and
[redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current paid term, however no renewals would be processed.
Ms. [redacted]
contacted our customer service center
via our online website on January 24, 2016, and cancelled her subscription to [redacted] generating
a refund for unserved issues in the total amount of $16.67 to her account.
Upon receipt of your correspondence, on January 26,
2016, we issued a refund for the remaining balance on Ms. [redacted]’s
subscription to [redacted] totaling $78.33, which also
includes the previous year’s charge. It should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted]
can be assured that her
subscriptions have been cancelled and the most recent charges refunded to her
account.  Also, Ms. [redacted]
may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that we received an order in the name of [redacted], which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account.
On October 7, 2014, [redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a full refund in the amount of $49.00 to his account.
Upon receipt of your correspondence on November 13, 2014, we issued the remaining refund for the balance on his subscription to [redacted] in the amount of $68.95, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
Despite multiple searches, we regret that we cannot locate any other charges in our system. In his complaint, [redacted] states he was charged $39.95, however our records show his account was charged $49.00 for his renewal to [redacted]. If he can provide us with additional information regarding his magazine subscription, it would help us locate the charge. We request that he forward us the billing descriptors (alpha-numeric codes beginning with “TME” , “TWX” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

I will accept if they have refunded all my monies and no magazines will ever be added to my account, no one has ever sent me any magazines,  if they had I would have been aware that they had charged this to my account, I paid bill on line and was not aware of these charges, nor have I eve areceived any magaznes.

October 15, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel
her subscriptions at the end of her first term, the annual renewal charges were
posted to her account.
Upon receipt of your correspondence on October 14, 2015, we
cancelled Ms. [redacted]’s subscriptions to Food
Network Magazine, [redacted] and [redacted], generating a full refund in the
total amount of $83.50 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation. She may keep these with our compliments. In addition, we have
added Ms. [redacted] to our purged customer list. We have also requested to have
Ms. [redacted]’s name to be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 26, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine for a nominal fee of $2.00 for each magazine. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.   On October 20, 2017, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted] generating a refund reflecting the value of unserved issues in the total amount of $156.78 to her account.    Upon receipt of your correspondence on October 24, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $13.22. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 17, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her
concerns.
Our
records indicate that we received an
order in the name [redacted] for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at
a [redacted] The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being charged. The offer also provided that her subscriptions would
continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to
cancel.  Prior to any billing
event, [redacted] would
receive a notice by mail reminding her of the upcoming renewal, the renewal
charge, and the date by which to cancel to avoid being charged. 
[redacted] sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the brochure
to keep. Customers are also informed that the credit or debit card number
provided for their purchase will be forwarded to us for processing the magazine
orders. 
We
received notification from [redacted]
bank on December 15, 2015, December 22, 2015 and December 31, 2015 that we
could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted] resulting in her orders being
cancelled.
On January 5, 2016, [redacted] contacted our customer service
center and cancelled
her subscription to Health, generating a refund reflecting the value of unserved issues in the
amount of $2.81 to her account.
Upon receipt of your correspondence on February 16,
2016, we issued the remaining balance on [redacted]
subscriptions totaling $158.19,
which includes the previous year’s charges. It should be noted, however, that
banks direct us to ask customers to allow one or two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled and all charges refunded to her account.  Also, [redacted] may continue to
receive one or two more issues of her magazines since they were in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested
to have [redacted] name be removed from
our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 17, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms.[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by
[redacted].  This offer allowed her to receive
the first 90 days of her subscription risk free. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
 
When we
did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account.
On September 11, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a full refund in the total amount of $45.00 to her
account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

June 23, 2016     [redacted] Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]       Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically renew following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On June 16, 2016, [redacted] contacted our customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees. That same day, [redacted] cancelled her subscriptions to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $39.07 to her account.   Upon receipt of your correspondence, on June 20, 2016, we cancelled [redacted]s subscription to [redacted], generating a full refund to her account in the amount of $121.00. In addition, we issued the remaining refund for her subscriptions in the total amount of $21.43 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

August 17, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]    
[redacted]   I write in response to the inquiry registered with your office by consumer [redacted]a. We genuinely regret the inconvenience tha[redacted]xperienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted]s, [redacted] and [redacted] when she accepted our promotional offer, which was presented by [redacted] Airlines.  The offer allowed her to receive one term of her magazine selections for a points paid subscription. Unfortunately due to a processing error there was a delay in processing Ms. [redacted]s order.  As of August 5, 2016, this issue was resolved and Ms[redacted] order was sent to the publisher for delivery. She should begin to receive her magazines in six to eight weeks.   This is not a usual occurrence and we understand [redacted] frustration. We apologize for the unsatisfactory experience [redacted] had with our company.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]     Sincerely yours,   [redacted] Manager, Customer Service

January 25, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted] when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On January 15, 2016, [redacted] contacted our customer service
center via our online website and cancelled her subscription to [redacted] Please note her account was not charged for this
subscription.
[redacted] contacted our customer service line via our online
website again on January 18, 2016, and placed her subscriptions to [redacted] Sou[redacted] on a “do not
renew” status. This would allow her to continue receiving the remaining issues
in her current paid term, however, at the end of her term her subscriptions
would not renew, nor would she be charged any renewal fees.
Upon receipt
of your correspondence, on January 20, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund to her account totaling
$6.00. It should be noted, however, that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refunds to
appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled and all charges refunded. 
Also, [redacted] may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in [redacted]’s complaint.  If she can provide us with additional
information regarding the $19.25 charge, it would help us locate the account.
We request that she forward to us the billing descriptors (alpha-numeric codes beginning
with “TWX” or “NSS”) next to the entries on her statement, which would allow us
to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the company's prompt and accommodating reply to this concern and the Revdex.com's facilitation of our communication.  I also wish to note that I received a response by email from the company's representative [redacted] which was similar in content.  I attempted to reply to that message but delivery of my reply failed.  The following automated response was sent to me: 
Hi. This is the [redacted]
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
[redacted]
This message was rejected as possible SPAM.  If this was detected in error contact our Customer Service at ###-###-####.
This information is provided "FYI" for the company as such impediments to communication may hinder resolution of customer concerns. 
Yours truly,
[redacted]

August 29, 2016    
[redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed a total of three orders with our company. The first two orders were placed for [redacted] through our program, which were presented by [redacted]  Unfortunately, these orders were unable to be processed due to insufficient miles.  We took the liberty of contacting United Airlines and they confirmed [redacted] miles expired in June 2014.  A postcard notification was mailed to [redacted] advising her that we were unable to fulfill her orders. We apologize if [redacted] did not receive this postcard. Our records show the third order was placed on June 15, 2016 for [redacted] through our program, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscription. Upon receipt of your correspondence and learning that [redacted] has not received any issues for her subscription, we took the liberty of contacting the publisher for [redacted]. The publisher confirmed that [redacted] subscription started with the August 2016 issue. The next issue she is scheduled to receive is the September 2016 issue, which she should receive by September 1, 2016.  Also the publisher is resending the August issue and [redacted] should receive it within seven to ten business days.   If [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

From: [redacted]
Sent: Saturday, March 29, 2014 11:49 AM
To: [redacted]
Subject: Complaint
 
 
Today they have put thru another unauthorized charge to my account and now my fees are $105. This is for the magazine [redacted] - I tried to...

contact them they truly do not care at all. I am trying to contact [redacted] I just get voice mails it's ridiculous I don't want any more  magazines from them. I don't know how they get away with this. Unauthorized sales I reported them to [redacted] and any other merchant asking for a rating.

April 1, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine for a nominal fee of $2.00.  The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account.
 
On March 27, 2015, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged any renewal fees.
Upon receipt of your correspondence on March 31, 2015, we cancelled [redacted]’s subscription to [redacted], generating a full refund to his account in the amount of $59.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service