CottageCare

August 7, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
Dear [redacted]:   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that we received an order in the name of [redacted] for three magazines ([redacted]) when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. [redacted] signed a receipt at the [redacted] store confirming her agreement to the terms of the offer. (Please see attached.)  
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account.
On August 5, 2014, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted], generating a full refund in amount of $93.50 back to her account.  [redacted] also placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee.
During that same inquiry, [redacted] requested the previous year’s charges his subscriptions to [redacted]. His request was honored and we issued the refund in the amount of $571.40 back to his account.
Upon receipt of your correspondence on August 8, 2014, we cancelled [redacted]’s subscription to [redacted], generating a full refund of $22.50 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: Thank you, [redacted], for your help in this matter.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was able to confirm a credit to my account on 5/4/16.  If any feedback goes back to Synapse, I would suggest the company to post an easy-to-find transparent Customer Service number for its consumers to reach an actual human representative.   
Sincerely,
[redacted]

The fact that this business of cons and disgusting business practices has an A rating proves to me that a Revdex.com rating is simply for sale and not real. Of four magazines "ordered", one never made it to my home, but who cares, it's $2. The other three I have tried to cancel for well over a year now. They still have my 2 year old mailing address and every time I call them, the "can't find my account". Then today I was accused of lying because I ordered the magazine to my old address one year ago, how could I have moved two years ago? Never mind that it's their system not updating my address. They promised me a refund and cancellation of my account, but we all know that's not going to happen. Because of their Revdex.com rating, I'm never going to use Revdex.com again. A complete sham.

August 10, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription.  The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do
so at any [redacted] by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
 
On August 4, 2015, Ms. [redacted] contacted
our automated customer service center and placed her subscriptions to [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscriptions would not renew, nor would she be charged any
renewal fees. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted],
generating a refund to her account reflecting the value of unserved issues in the amount of $43.08.
 
Upon receipt of your correspondence, on August 5, 2015, we
cancelled Ms.
[redacted] subscription to [redacted],
generating a full refund in the
amount of $37.00 back to her account. In addition, we issued the remaining balance on Ms. [redacted] subscription
to [redacted]
in the total amount of $3.92 to her account. It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazine since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
 
We apologize for any
inconvenience Ms. [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

November 14, 2016

[redacted]
[redacted]
  Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Upon receipt of your correspondence on November 11, 2016, we have requested to have [redacted]’s name removed from our promotion list. [redacted] should stop receiving e-mails from us within ten business days.  In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists.   Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketing. We regret that [redacted] was unhappy with her experience with our company. Her comments have been forwarded to the department responsible for our systems and will be used in future evaluations. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service Tell us why here...

April 12, 2016

size="3">
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed
two orders for [redacted] through
our program when he accepted our promotional offer, which was presented by
[redacted] Airlines.  The offer allowed him to
receive one term of his magazine selections for a points paid subscription.
On
March 15, 2016, [redacted] contacted our customer service center and requested the status of
his subscriptions to T[redacted].  We took the liberty of contacting [redacted] and confirmed his
subscriptions were set up for digital delivery only. We regret any inconvenience and
miscommunication experienced by [redacted]. 
For the inconvenience, we have placed two
complimentary subscriptions for [redacted] on his behalf.  The gift
recipients will receive their first issue on April 16, 2016. Their new
expiration date is April 17, 2017.
If his gift recipients do not
receive any issues to their subscriptions, I would request that [redacted] please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 9, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Despite multiple searches, we regret that we cannot
locate Mr. [redacted]’s account in our system with the information provided in his
complaint. 
We have confirmed this order was not placed with our company as
[redacted] is not one of our clients.  Mr. [redacted] may contact [redacted] directly
at ###-###-#### to obtain additional information
about his order.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:After looking into this situation I will agree that I did approve an initial $2 charge for the two magazine subscriptions in question. Shame on me for being so naive. There was however no point at which I was notified that I would automatically be charged for continuing said subscriptions - or at what rate. This is an obvious bait and switch tactic when the annual subscription rate (for both magazines) is $12 directly with the publisher, yet the charge I received was for $37. By failing to disclose the rate at which the subscriptions would be renewed, this becomes an obvious price gouging situation where the company is clearly preying on individuals who don't actively monitor their account activity, or who are not willing to dispute the posted charges. The fact that they have such a high volume of similar complaints listed against them is clear evidence that this same situation has occurred HUNDREDS of different times. If they truly cared about customer service, they would clarify their message and contracts to clearly stipulate ALL terms and costs associated with the agreement. 
Sincerely,
[redacted]

January 8, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms[redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] ordered [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by The [redacted], Inc.  The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
 
On January 2, 2015, Ms. [redacted] contacted our service center via our online website and cancelled her subscription to [redacted], generating a full refund in the amount of $34.00 to her account.  During that same inquiry, Ms. [redacted] placed her subscriptions to [redacted] and [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
 
Upon receipt of your correspondence, on January 7, 2015, we cancelled Ms. [redacted]’s subscription to [redacted] and [redacted], generating a full refund in the amount of $50.00 to her account. In addition, we issued the remaining refund for her balance on [redacted], in the amount of $20.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

This website does not provide access after multiple attempts to insert the security code. Very frustrating to deal with this lack of response or alternatives to accomplish simple tasks.

Revdex.com:
 
Thank you, [redacted], for your help in this matter.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was able to confirm a credit to my account on 5/4/16.  
If any feedback goes back to Synapse, I would suggest the company to post an easy-to-find transparent Customer Service number for its consumers to reach an actual human representative.  
 
Sincerely,
[redacted]

January 18, 2016
Roman">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our
promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00.  The offer provided that her subscription
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On July 1, 2015, Ms. [redacted] contacted our customer
service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence on January 13,
2016, we cancelled Ms. [redacted]’s subscription to [redacted] generating a full refund in the amount of $68.00 to her
account.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
We have
checked our billing system and have also confirmed that Ms. [redacted]’s refund totaling $68.00 was issued
to her account. She may provide her bank with the
following reference number to confirm that our refund was processed
([redacted]). If Ms.
[redacted] is still not showing this refund posted to her account, she may
contact our customer service center directly at ###-###-####. One of our
representatives will be happy to assist her.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 8, 2014
 
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 




[redacted]




                        Consumer: 
[redacted]
 
 Dear Ms. [redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] ordered [redacted] and [redacted], when he accepted our promotional offer, which
was presented by [redacted].  This offer allowed him to receive the first
90 days of his subscription risk free. The offer also provided that his subscriptions would automatically continue
following the initial term and that the same credit card would be charged if he
did not call us to cancel.  In addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account.
On April 29, 2014, we received notification from the publisher
that Mr.
[redacted] requested to cancel his subscription to [redacted], resulting in his subscription
being cancelled and a refund reflecting the value of unserved issues in the amount of
$33.00 was processed back to his account.
Upon receipt of your correspondence on May 7, 2014,
we cancelled Mr. [redacted]’s subscription
to [redacted], generating a full refund of $22.00 to his account.  In addition, we issued the remaining balance
on his subscription to [redacted], totaling $3.00. It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
Regarding reimbursement of overdraft fees, although it is not our
standard practice, Mr. [redacted] should fax a copy of his bank
statement to my attention showing the magazine charges and the overdraft fees.
Given the concern he expressed in his letter regarding his private information,
he can delete or blacken out any other information on the page.  If we determine that reimbursement of the
overdrafts is appropriate under the circumstances, we will do so promptly.  My fax number is ###-###-####.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
[redacted]
Manager, Customer Service

This company takes your credit card number and says you can cancel at the end of the yearly subscription. When you do that over their website or phone system, they ask for extra money and continue to charge your card anyways. We had to call our credit card Co. to dispute the charges and I can't believe the Revdex.com gives them an A+ rating. Shame on this company & the Revdex.com for ripping off the consumers like this !

Revdex.com:
Note that I did try to cancel the magazines, and I knew I would cancel them when I first accepted the trial offer. I set a reminder in my computer that  popped up to remind me on the date required by the terms of the agreement.   I also noted that they said I would receive a few more issues, and that they would not be charged to me. So imagine my surprise, when so much time had passed, to notice another charge on my account.  I had no doubt that I would get my money back, and there would be a  response like this. Any intelligent person would think that the magazine company does this to thousands of people, and if only a few hundred, or less, ever complain, it is just a way of doing business. 
If the better business offices tied all of their data centers together, they might be better able to find patterns of business misconduct.  The current system is flawed and, and business have learned to dance around the system. 
Thanks for your service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this is the exact same response I originally received, and still does not address the actual complaint I registered with the Revdex.com. Customers who wish to cancel their subscriptions must respond to the question, "Do you want to cancel your subscription..." with a "No" response in order to actually cancel the subscription. My complaint requests that the company change the automated questions and acceptable answers to reflect ethical business practices. The current system is unethical. Please address the complaint I originally registered.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Have been trying for two hours to cancel a subscription to ** Magazine. The automatic prompt system "pretends" not to understand and keeps circling round and round. There is NO POSSIBILITY of any human interaction.
The people at ** Magazine deny any responsibility. Shocking!!
Why this company has a high Revdex.com rating is beyond me. Just look at the number of complaints!

font-family: "Arial","sans-serif"; font-size: 10pt;">January 24, 2017
 

[redacted]
[redacted]
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 per subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On October 29, 2016, Ms. [redacted] contacted our automated customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees.
 
Ms. [redacted] contacted our customer service center on January 12, 2017 and cancelled her subscription [redacted], generating a full refund in the total amount of $17.50 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representative. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service