CottageCare

Complaint: [redacted]
I am rejecting this response because: there was no response, just some mumbo jumbo, foo-foo, pass the buck crap that did nothing to address the thievery committed by their company.
**ncerely,
[redacted]

May 8, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, our records show that Ms. [redacted] placed an order for magazines when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase.
 
Upon receipt of your correspondence, on May 8, 2015, we issued the remaining balance on Ms. [redacted] subscriptions to [redacted], totaling $8.00, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
To summarize, Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.   
We apologize for the unsatisfactory experience Ms. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I get my refund, I am fine with this. If I don't receive it, I will open another claim. 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
AS I EXPLAINED TO THE CUSTOMER SERVICE REPRESENTATIVE WHEN I CANCELED THIS, I WAS COMPLETELY UNAWARE OF ANY OF IT.  [redacted] IS MY SON BUT HE DOES NOT LIVE WHERE THE SUBSCRIPTION WAS SENT TO, MY EX HUSBAND, [redacted] DOES.  I COULDN'T CANCEL SOMETHING AT THE END OF A TRIAL OFFER WHEN I WAS UNAWARE IT HAD BEEN ORDERED.  
IN THE FUTURE, A COMPANY SHOULD QUESTION A BILLING ADDRESS DIFFERENT FROM THE SHIPPING ADDRESS, EVEN TO THE POINT OF SPEAKING WITH THE PERSON WHO SUPPOSEDLY ORDERED IT, LIKE ME. 
IT WAS AN UNAUTHORIZED PURCHASE AND UNTIL THE CARD WAS BILLED, I HAD NO WAY OF KNOWING IT HAD BEEN ORDERED. Sincerely,[redacted]

August 8, 2016

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[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.
 
On December 13, 2015, [redacted] contacted our automated customer service line on and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term, however her subscription would not renew, nor would she be charged any renewal fees.
[redacted] contacted our customer service center and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of $9.33.
 
Upon receipt of your correspondence, on August 3, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $18.67. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
 
 
Tell us why here...

April 20, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by Classmates.com. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. 
 
On December 10, 2001, Mr. [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.
 
Mr. [redacted] contacted our automated customer service line again, on December 1, 2009 and cancelled his subscription to [redacted], generating a full refund in the total amount of $31.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted], at a low promotional rate of $5.97 for 5 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
 
On April 17, 2015, Mr. [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status.
 
To summarize, Mr. [redacted] will continue to receive his subscription to [redacted] until the end of his current term. Please be assured his subscription will not renew, nor will he be charged any future fees.
 
We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 6, 2015
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[redacted]
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 
 
On December 19, 2015, [redacted] contacted our automated customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees.
 
[redacted] contacted our service center via our online website on February 3, 2015, and placed her subscriptions to [redacted] on “do not renew” status.
 
Upon receipt of your correspondence on February 5, 2015, we cancelled [redacted] subscription to [redacted] generating a full refund in the amount of $129.00 to her account, which includes the previous year’s charges.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
[redacted]
Manager, Customer Service
 <

From: [redacted]
Sent: Friday, October 10, 2014 12:03 PM
To: [email protected]
Subject: Complaint #[redacted]
 
My issue is resolved. The company put the money back into my account. Thank you for your time.
 
[redacted]

February 1, 2016

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[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted]
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed
an order for [redacted] when he accepted
our promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase.  This
offer allowed him to receive the first term of his magazine selections for a
nominal fee of $2.00 for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from Mr. [redacted]
that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account.
On
January 25, 2016, Mr. [redacted] contacted
our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the
value of unserved issues in the amount of $39.90 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Upon receipt of your correspondence on February 1,
2016, we processed a refund in the amount of $290.50, which includes previous
year’s charges. It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation.  He may keep these with our
compliments.
The renewal prices are our standard renewal rates
for [redacted] Our renewal prices still represent a significant savings off
the single issue newsstand price.  We
work with each of our publishers in establishing standard discounted rates for
the magazine titles we offer.
We regret that Mr. [redacted]
experienced any inconvenience in using our toll-free customer service
number.  Our automated customer service
line was designed to provide customers with the most efficient means possible
for addressing their concerns regarding their subscriptions, and we are sorry
that he found this system difficult to use. His comments have been forwarded to
the department responsible for our automated system and will be used in future
system evaluation.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

I have had great service and fast and immediate cancellation of the magazines I ordered the first time for $2.00 each. I got the notification card in plenty of time to cancel, and an offer was made for another year at the same $2.00/year rate for one of the magazines so I took it! I got the notification card for THAT renewal and called today to cancel, received yet ANOTHER offer for $2.00 for six more months, so I took that as well. Even when I missed a card, I still received a full refund. This was all automated, so I am still surprised and pleased that it worked so well! I'll keep signing up as long as the offers are so good!

December 31, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that we received an order in the name of [redacted], for [redacted], The [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found the renewal postcard was mailed to her on September 3, 2013. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On December 29, 2014, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], The [redacted] and [redacted] Magazine, generating a refund for unserved issues in the total amount of $61.07 to her account.
 
Upon receipt of your correspondence, on December 30, 2014, we issued the remaining balance on Ms. [redacted]’s subscriptions in the amount of $193.93, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.   Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Horrible business model. They trick you into purchasing free magazins, only to dock you for the full yearly subscription process for EACH magazine.

Complaint: [redacted]
I am rejecting this response because:
Again - there is no admission or acknowledgement of any wrongdoing, deceit, or intent to mislead.  I want them to acknowledge that their employees are either poorly trained, or trained to mislead.  I received information that was either misleading, conflicting, or completely wrong from every employee and supervisor every time I telephoned.  I want them to acknowledge that their telephone message saying that the subscription price will be refunded doesn't differentiate between FUTURE renewals and CURRENTLY CHARGED renewals. 
Sincerely,
[redacted]

font-family: "Arial","sans-serif"; font-size: 10pt;">November 14, 2016


[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Upon receipt of your correspondence on November 11, 2016, we have requested to have [redacted]’s name removed from our promotion list. [redacted] should stop receiving e-mails from us within ten business days.  In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists.
 
Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketing.
We regret that [redacted] was unhappy with her experience with our company. Her comments have been forwarded to the department responsible for our systems and will be used in future evaluations.
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 17, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed a magazine order for [redacted], [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. 
 
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
On March 11, 2015, Ms. [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted]. Please note, her account was not charged for this subscription.
 
Ms. [redacted] contacted our service center via our online website again, on March 13, 2015, and cancelled her subscription to [redacted]. Please note, her account was not charged for this subscription.
 
Upon receipt of your correspondence, on March 16, 2015, we cancelled Ms. [redacted]’s subscription to [redacted], generating a full refund in the amount of $14.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
David Korbusieski
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
For the record, I did call the phone number listed on my bank statement and was unable to connect to a live customer service representative. Therefore, I was unable to cancel the subscriptions.I thank you for your help in this matter.
Sincerely,
[redacted]

May 13, 2016[redacted]Complaint ConsultantRevdex.com  29 Berlin RoadCromwell, CT 06416 Re: Complaint Case #: 1[redacted]                          Consumer:  [redacted]...

[redacted]Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.Despite multiple searches, we regret that we cannot locate [redacted]’s account in our system with the information provided in her complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time. If [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account.  We request that she forward to us the magazine titles, her mileage loyalty number, which would allow us to locate her account, and any other name or address that the subscription might be listed under.We sincerely regret that we cannot resolve [redacted]’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David K[redacted]Manager, Customer Service

September 12, 2016     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Re: Complaint Case #: [redacted]                          Consumer: [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   As previously stated, our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted]  It is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.  We apologize if [redacted] did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.   In addition, the renewal prices are our standard renewal rates for [redacted]. Our renewal prices still represent a significant savings off the single issue newsstand price.  We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer.   Upon receipt of your correspondence, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists.   Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service