CottageCare

March 17, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
Ms. Shea:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] [redacted] when he accepted our promotional offer after making a purchase at a
[redacted]. The offer allowed him to choose from a selection of
magazines and receive the first 60 days of a 14-month subscription without
charge.  After the trial period, his
subscriptions would continue automatically and be charged semi-annually to the
same credit card used for his [redacted] transaction, unless he called our
toll-free customer service number to cancel. 
[redacted] sales associates are instructed to
inform customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his trial period, the semi-annual subscription charges were posted to his
account. 
Upon receipt of your correspondence on March 15,
2016, we cancelled [redacted]’ subscriptions to [redacted] [redacted]
[redacted] generating
a full refund of $34.50 to his
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled and all charges have been refunded. 
Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments. In addition, we have added [redacted] to our purged customer list. We have also requested
to have [redacted]’ name to be removed from our
promotional mailing lists. 
We also
regret that [redacted] experienced any inconvenience in using our toll-free customer
service number.  Our automated customer
service line was designed to provide customers with the most efficient means
possible for addressing their concerns regarding their subscriptions, and we
are sorry that he found this system difficult to use. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

November 23, 2015
Maureen
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced regarding her
magazine subscriptions, and have attempted to resolve her
concerns.
Our
records show that Ms. [redacted] placed an order
for [redacted] Magazine and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each title.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any time
by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
Prior to the billing event, Ms.
[redacted] would receive a notice
reminding her of the upcoming renewal charge and the date by which to cancel to
avoid being charged.  We apologize if she
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events.
When we did not hear from Ms.
[redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On November 18, 2015, Ms. [redacted] contacted our automated customer service line and
cancelled her subscription to Weight
Watchers Magazine, generating a refund reflecting the value of unserved
issues in the total amount of $8.67 to her account. 
That same day, Ms. [redacted] contacted our customer
service center and cancelled her subscriptions to [redacted], and [redacted],, generating a refund reflecting the value of unserved
issues in the total amount of $48.50 to her account. 
Upon receipt of your correspondence, on November 20,
2015, we issued the remaining balance on Ms. [redacted]’s subscriptions in the amount of $14.33. It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms.
[redacted] can be assured that her
subscriptions have been cancelled.  Also,
Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments. In addition, we added Ms.
[redacted] to our purged customer list. We
have also requested to have Ms. [redacted]’s name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Thanks for your help Revdex.com of CT - in less than 24 hours, you were able to correct an issue I have been trying to resolve for weeks. Thanks for all you do to help consumers!
Sincerely,
[redacted]

Complaint: [redacted]Please check under name [redacted]Subscriptions for [redacted]

May 26, 2017     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]        I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted]  The offer allowed him to receive one term of his magazine selections for a points paid subscription, in addition his account would be charged $2.00 per title for the first year of issues. This offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancel.   On May 17, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] We took the liberty of contacting [redacted] and requested to have [redacted]’s account reimbursed for the 200 miles. They have honored our request and his miles have been added back into his account. We have also confirmed that the $2.00 per title charge was cancelled, therefore [redacted] was not charged. [redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. We apologize for the unsatisfactory experience [redacted] had with our customer service representative.  We have listened to the calls and feedback has already been provided to the representative and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. 
Please not that the statements in the response are not fully accurate and paint the company in a complimentary light that they do not deserve. At time of purchase, and posted on their customer website, it is stated that the customer will be contacted before any renewals are processed. If this statement was not made I would have canceled on my own as they describe.
Sincerely,
[redacted]

May 1, 2014
 
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 


[redacted]


                        Consumer: 
[redacted]
 
 
Dear Ms. [redacted]:
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her
subscriptions, the annual charges were posted to her account.
On January 21, 2014, we received notification from the publisher
that Ms.
[redacted] requested to cancel her subscription to [redacted], resulting in her subscription
being cancelled and a full refund in the amount of $22.50 being processed to
her account. 
Ms. [redacted] contacted our customer service center on April 26, 2014, and
cancelled her subscriptions to [redacted] and
[redacted], generating a refund to her account
reflecting the value of unserved issues in the amount of $9.60.
Upon receipt of your correspondence, on April 28,
2014, we issued the remaining balance on Ms. [redacted]’s subscriptions to [redacted] and [redacted], in the total amount of $38.40,
which includes the previous year’s charges. It should be noted, however, that
banks direct us to ask customers to allow one or two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms.
[redacted] can be assured that her
subscriptions have been cancelled.  Also,
Ms. [redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation.  She may
keep these with our compliments.
Despite
multiple searches, we regret that we cannot locate an order for remaining
charge. In her complaint, Ms. [redacted] includes a charge of $17.98 from
[redacted].  This is not our company.  However, if Ms. [redacted] would like more
information regarding this charge, she can contact their customer service by
contacting their customer service directly at ###-###-####.  
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

November 3, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show Mr. [redacted]’s subscription to [redacted] was due to be charged $28.00 on October 12, 2015. Mr. [redacted] cancelled his subscription that same day and therefore his account was not
charged for this subscription.
As previously stated, Mr. [redacted] can be assured that his
subscriptions have been cancelled and all charges have been refunded to his
account. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #:[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, we cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in amount of $274.00 to her account, which includes the previous year’s charges.
We have checked our billing systems and confirmed that Ms. [redacted]’s refunds were posted to her account on January 6, 2015 and January 7, 2015. If Ms. [redacted] is still not showing these refunds, she may contact our customer service center directly at ###-###-####.  One of our representatives will be happy to assist her.
Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I want to include the fact that I did not complete any survey and I have never received any magazine, this concerns me because someone is using my information. I have report it, so I hope that this business would verify information instead of just taking money for someone's account. 
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:this is still a lie,I DO NOT ORDER WITH CREDIT CARD ,NEVER PLACED AN ORDER FOR THESE MAGAZINES,IT IS CROSS SELLING WHEN YOU CLICK ON SOMETHING ELSE,THIS IS A SCAM, EVERYTHING THEY SAY IS A LIE.I DID NOT RECEIVE A REFUND IF THEY ARE SAYING THAT IS A LIE AS WELL. HAVE NO IDEA WHAT [redacted] IS.AND WANT IT STOPPED. tHEY STILL ARE SAYING THEY WILL SEND ME COMPLIMENTARY CAR AND DRIVER,DONT THEY GET IT,I DONT WANT THEM FREE OR OTHERWISE.  THIS TYPE OF BUSINESS PRACTICE SHOULD BE STOPPED,IT IS FRAUD. I WILL GO TO THE US POSTAL SERVICE IN WASHINGTON DC REGARDING THESE COMPANIES.   ALSO, THE [redacted] STORY IS TRUE,NEVER RECEIVED A REFUND OR THE REST OF THE MAGAZINES..,AND WILL NEVER SUBSCRIBE TO ANY EVER, I MEAN NEVER. PS THATS WHY I DONT GIVE CREDIT CARD INFORMATION ON LINE,  IF THEY HAVE MY CREDIT CARD NUMBER IT IS IDENTITY THEFT,THEY BOUGHT THIS FROM A SCAMMER. THATS WHY I SEND A CHECK FOR ANYTHING,  THANK YOU FOR YOUR HELP.  IM STILL OUTRAGED AT THIS, THIS IS SO DISRUPTIVE AND ANNOYING..
Sincerely,
[redacted]

February 16, 2017  
[redacted]
  Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] and [redacted], with our company, when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscription. Each airline provides us with a file that lists their frequent fliers account number and their account name. When an order is placed on system, we attempt to locate the customer on the appropriate file to determine whether or not the account number and name are correct. After receiving [redacted] orders, the account number that was used to place the orders did not match the account number on the file and therefore we reached out to [redacted] to get the correct account information.  [redacted] was able to confirm the account information for her subscriptions to [redacted], however they have been unresponsive to our request to confirm her account number for [redacted] We regret the inconvenience and any miscommunication experienced by [redacted] as this is not a usual occurrence.  For the inconvenience, we have placed a complimentary order for [redacted] on her behalf. She should receive an email from the publisher within the next 2-3 weeks with instructions on how to access her digital subscription. If [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.   We apologize for the unsatisfactory experience [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

February 19, 2016
[redacted]
[redacted]





            Re:      Complaint Case #*...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that we received an order in the name [redacted] for [redacted] when he accepted our promotional
offer after making a purchase at a [redacted]. The offer allowed him
to choose from a selection of magazines and receive the first 60 days of a
14-month subscription without charge.  After the trial period,
his subscriptions would continue automatically and be charged semi-annually to
the same credit card used for his [redacted] transaction,
unless he called our toll-free customer service number to cancel. In addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
[redacted] sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
When we did not hear from [redacted] that he wished
to cancel his subscriptions at the end of his first term, the annual
subscription charges were posted to his account. 
On February 12, 2016, [redacted] contacted our
customer service center via our online website and placed his subscriptions to [redacted], and [redacted] on “do not renew”
status. This would allow him to continue receiving the remaining issues in his
current term, however, at the end of his term the subscriptions would not
renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence on February 16, 2016, we
cancelled [redacted]’s subscriptions to [redacted], and [redacted],
generating a full refund in the amount of $167.00 to his account, which
includes the previous year’s charges. It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that his subscriptions
have been cancelled and all charges refunded to
his account.  Also, [redacted] may
continue to receive one or two more issues of his magazines since they
were in process at the time of cancellation. 
He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 24, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] ordered [redacted] when he accepted our promotional
offer, which was presented by Bizrate after he had completed a survey following
an online purchase. This offer allowed him to receive the first term of his magazine selection
for a nominal fee of $2.00 for each subscription. The offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account.
 
On June 3, 2015, Mr. [redacted] contacted our customer service center via our online
website and placed his subscriptions to [redacted] on “do not renew” status. This would allow him to continue
receiving the issues in the current term, however at the end of the term, his
subscriptions would not renew nor would he be charged for any renewal fees.
 
Mr. [redacted] contacted our customer service
center on June 21, 2015, and cancelled his subscriptions to [redacted], generating a
refund reflecting the value of unserved issues in the total amount of $191.24
to his account.
Upon receipt of your correspondence, on June 23,
2015, we processed refunds for the remaining balance on Mr. [redacted] subscriptions in the total amount of $13.76. 
It should be noted that banks direct us to ask customers to allow one to
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
 
Mr. [redacted] can be assured that his
subscriptions have been cancelled and all renewal charges have been
refunded.  Also, Mr. [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted], *, the [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase.  This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. 
Prior to any billing event, Ms. [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that Ms. [redacted]’s renewal postcard was mailed to her on July 30, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
On October 5, 2014, Ms. [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], *, the [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however her subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on October 6, 2014, we cancelled Ms. [redacted]’s subscriptions to [redacted], *, the [redacted] and [redacted], generating a full refund in the amount of $180.00 back to her account. It should be noted, however, that although the refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

March 21, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We
genuinely regret the inconvenience that [redacted] experienced regarding her
magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted], T[redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
Prior to the billing event, [redacted] would receive a notice
reminding her of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being charged. We have checked our records and found that [redacted] renewal postcard was mailed to her on January 11, 2016. We apologize
if she did not receive this postcard, as these are mailed to our customer’s as
a reminder of future billing events.
When we did not hear from [redacted] that she
wished to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account. 
On March 13, 2016, [redacted] contacted our
automated customer service line and placed her subscription to [redacted] on “do not renew” status. This
would allow her to continue receiving the issues in the current term, however
at the end of the term, her subscription would not renew nor would she be
charged for any renewal fees. During that same inquiry, [redacted] cancelled
her subscription to [redacted], generating
a refund to her account reflecting the value of unserved issues in the amount
of $19.58.
Upon receipt of your correspondence on March 15,
2016, we cancelled [redacted]’s subscription to [redacted], generating
a refund in the amount of $18.50 back to her account. In addition, we issued
the remaining refund to [redacted]’s account for her subscription to [redacted] in the amount of $3.92. It should
be noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled.  Also, [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

April 8, 2016
[redacted] 
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
[redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted]
Magazine, when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Ms.
Chappell that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On March 5, 2016, [redacted] contacted our customer service
center and cancelled her subscriptions to [redacted] Magazine, generating a refund
in the amount of $57.17 to her account.
[redacted] contacted our customer service center again on March 30, 2016, and
requested the remaining refund for her subscription to [redacted]. Her request was honored and we issued
the refund back to her account in the amount of $5.83.
[redacted] can be assured that all of her
subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service