CottageCare

May 6, 2016[redacted]Complaint ConsultantRevdex.com  [redacted] Re: Complaint Case #: [redacted]                          Consumer: ...

[redacted]Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records indicate that [redacted] placed an order for [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose up from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.  Upon receipt of your correspondence on May 3, 2016, we cancelled [redacted]’s subscriptions to [redacted]. Please note her account wasn’t charged for these subscriptions. [redacted] can be assured that all of her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David K[redacted]Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 11, 2015
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] Leisure, and [redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account.
Upon receipt of your correspondence on December 31,
2015, we cancelled Ms. [redacted]’s subscriptions to [redacted] generating
a full refund in the amount of $83.00 to her account.  It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have
been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 27, 2016    
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented online by The [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account. Please note that on November 5, 2015, we received notification from the publisher of [redacted] that the title had ceased publication and the remaining issues in her paid term would be replaced with [redacted] On December 20, 2016, [redacted] contacted our customer service center and placed her subscriptions to [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees. During that same inquiry, [redacted] cancelled her subscription to [redacted] generating a full refund in amount of $38.00 back to her account. Upon receipt of your correspondence on December 22, 2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund in the amount of $130.00 to her account, which includes the previous year’s charges.  In addition, we issued a refund for the remaining balance on her subscription to [redacted] totaling $59.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

October 21, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account.
On October 16, 2014, Mr. [redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted] and [redacted]. His request was honored and we issued a full refund in the amount of $108.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

This company is very deceiving in how they handle their magazine subscriptions. They continue to charge your credit card annually without your consent so unless you happen to catch it on your statement you do not realize it, but then it is too late because you cannot get a refund. Then they make it near impossible to cancel it because you cannot speak to a live representative and you cannot get a refund for a year of magazines that they have already charged you for on your credit card. The only number they provide is a number on your credit card statement and that is an automated system. Extremely frustrating.

July 28, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that we received an order in the name of [redacted], for [redacted], when she
accepted our promotional offer, which was presented by Bizrate after she had
completed a survey following an online purchase.  This offer allowed her to receive the first 13 issues of
her magazine selections for a nominal fee of $2.00. The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
 
Prior to the billing event, Ms. Schaffer would receive a notice
reminding her of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being charged. We have checked our records and found that Ms. [redacted] renewal postcard was mailed to her on March 29, 2015. We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual
subscription charge was posted to her account.
 
On June 16, 2015, Ms. [redacted] contacted our
automated customer service line and accepted a “more time” offer that was
extended for her subscription to [redacted]. This
would allow her to continue to receive her subscription for an additional two
months.  If, at the end of that period,
she decided to cancel the subscription, she would still be entitled to receive
a full refund of the renewal charge.
Ms. [redacted] contacted our automated customer
service line again on July 19, 2015 and placed her subscription to [redacted] on “do not renew” status. This
would allow her to continue receiving the issues in the current term, however
at the end of the term, her subscriptions would not renew nor would she be
charged for a renewal.
 
Upon receipt of your correspondence on July 28,
2015, we cancelled Ms. [redacted] subscription to [redacted], generating
a full refund in the amount of $121.00 back to her account. It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
Ms. [redacted] can be assured that her subscription has been cancelled.  Also, Ms. [redacted] may continue to receive
one or two more issues of her magazine since it was in process at the time of
cancellation. She may keep these with our compliments.
 
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 9, 2015
ideograph-numeric"> 
 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
[redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription.
We took the liberty of contacting the publisher for [redacted] and they have confirmed that [redacted] next issue is the February 9, 2015 issue, which he should have received by February 7, 2015.   Also they have extended his subscription by two issues and his new expiration date is August 3, 2015.  In addition, the publisher has confirmed they have forwarded a priority message to the field office to review why[redacted] has missed the recent issues.  
If [redacted] has not received this issue, I would request that he please contact our customer service center directly at [redacted]. One of our representatives will be happy to assist him.  
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 15, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription.  The offer also provided
that her subscription would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms. [redacted] that she wished
to cancel her subscription at the end of her trial period, the annual charges
were posted to her account.
On October 14, 2015, Ms. [redacted] contacted our
customer service center via our online website and cancelled her subscription
to [redacted], generating a full refund
in the total amount of $16.50 back to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in
this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 12, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], [redacted], [redacted], and [redacted]e, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.  We have checked our records and found that [redacted]’s renewal postcard was mailed to her on June 23, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On September 9, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $154.30 to her account. During that same inquiry, [redacted] placed her subscription to [redacted]e on “do not renew” status. This would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees.
Upon receipt of your correspondence, on September 10, 2014, we processed a refund for the remaining balance for [redacted]’s subscriptions in the amount of $3.70. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions to [redacted], [redacted] and [redacted] have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation. She may keep these with our compliments.
Regarding reimbursement of overdraft fees, although it is not our standard practice, [redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft fees. Given the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page.  If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.  My fax number is ###-###-####.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

August 16, 2016     [redacted] Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records indicate that [redacted] ordered [redacted] when he accepted our promotional offer after making a purchase at a Stage store. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. The offer also provided that his subscriptions would continue automatically and be charged to the same credit card used for his Stage transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, [redacted] would receive a notice by mail reminding him of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged.  Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders.  We received notification from [redacted]’s bank on January 20, 2014, that we could not obtain authorization on his credit card for his subscription to [redacted] resulting in his order being cancelled.   When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.     On August 6, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $42.00 to his account. Upon receipt of your correspondence, on August 15, 2016, we issued the remaining refund for [redacted]’s subscriptions in the total amount of $169.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I want it in writing from [redacted] that my debit card will not be charged ever again. He can send it to my home address.
[redacted]
[redacted]
[redacted]
I would also like the following message forwarded to him :
Your customer service number makes it impossible to reach an actual customer service rep. I did not have any problems navigating your telephone system. There is no option to simply cancel your order and get your money back.
Your company is crooked and unethical. If I ever find that my credit card is charged by your company again, I will go directly to the police. 
Your apology is insulting. You should be ashamed of the way that you conduct business. If I received any mailings from your company, they were nondescript and could easily have been confused for junk mail. Perhaps that's why you never received a cancellation from me. 
I see right through your scheme .
As I said in my reply to the Revdex.com, I'm rejecting your response. I need it in writing that my credit card will not be charged again. You may mail it to my home address.
Upon receiving your signed assurance that my card will never again be charged, I'll consider this matter closed.
Sincerely,
[redacted]

November 9, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase.  The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On August 22, 2015, Ms. [redacted] contacted our automated customer service line and
placed her subscriptions to [redacted] and [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current paid term, however, at
the end of her term the subscriptions would not renew, nor would she be charged
any renewal fees.
Upon receipt of your correspondence on November 5, 2015, we
cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in the amount of $160.00 back to her account. It should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refunds to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 3, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted], [redacted], and [redacted], when he accepted our promotional offer, which was presented by [redacted]. The offer allowed him to receive the first year of issues for $2.00 per title.  The offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Prior to the billing event, a notice was mailed to Mr. [redacted] reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that renewal postcard was mailed to him on September 17, 2013. We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
 
On November 29, 2014, Mr. [redacted] placed his subscription to [redacted], on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, his subscription would not renew, nor would he be charged any renewal fees. During that same inquiry, Mr. [redacted] cancelled his subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $91.38 to his account. 
Upon receipt of your correspondence on December 2, 2014, we cancelled Mr. [redacted]’s subscription to [redacted], generating a full refund in the amount of $75.00 to his account. In addition, we issued the remaining refund for his balance on [redacted] and [redacted], in the amount of $90.62, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

I was charged 24.00 on my account with out permission for magazines that were on a free trial and risk free until December 2014. I was not aware this charge would be made in October 2014, two months prior to the end of the free trial date. It was unauthorized and as a result I had to close my current debit card, request a new one and deal with the hassle of that change. In addition, I will have to file a claim in the bank in order to try and recoup the money taken out of my account. Not okay.

Complaint: [redacted]
I am rejecting this response because:The response does not address the free offer that was rejected. I do not want to place an order that will cost me money... I gave my personal information expecting in return what the ad said which was something free. Instead, I was directed to a page where I could place an order for a FEE. If this is to be resolved, I need to be provided what was promised.
Sincerely,
[redacted]

February 17, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her
concerns.
Our
records indicate that we received an
order in the name [redacted] for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at
a [redacted] The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being charged. The offer also provided that her subscriptions would
continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to
cancel.  Prior to any billing
event, [redacted] would
receive a notice by mail reminding her of the upcoming renewal, the renewal
charge, and the date by which to cancel to avoid being charged. 
[redacted] sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the brochure
to keep. Customers are also informed that the credit or debit card number
provided for their purchase will be forwarded to us for processing the magazine
orders. 
We
received notification from [redacted]
bank on December 15, 2015, December 22, 2015 and December 31, 2015 that we
could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted] resulting in her orders being
cancelled.
On January 5, 2016, [redacted] contacted our customer service
center and cancelled
her subscription to Health, generating a refund reflecting the value of unserved issues in the
amount of $2.81 to her account.
Upon receipt of your correspondence on February 16,
2016, we issued the remaining balance on [redacted]
subscriptions totaling $158.19,
which includes the previous year’s charges. It should be noted, however, that
banks direct us to ask customers to allow one or two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled and all charges refunded to her account.  Also, [redacted] may continue to
receive one or two more issues of her magazines since they were in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested
to have [redacted] name be removed from
our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am very impressed in the response this company took to make sure things were taken care of. It is very much appreciated. I am going to follow up with Customer service about discussing the return of my overdraft fees. Thank you to all involved for the quickness in which this matter was completed. 
Sincerely,
[redacted]

From: [redacted]
Sent: Thursday, June 19, 2014 11:08 AM
To: [redacted]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
I noticed this morning that my charge account has been fully credited by...

TWX/Synapse as I requested - hooray!   
Although I frequently check Revdex.com when I am considering doing business with a company, I have never before written to you with a problem.   I doubt I would have gotten such a speedy and satisfactory response from this company without your involvement.  Thank you very, very much!
[redacted]

Revdex.com:
It seems sneaky that [redacted] shares your bank account information with the magazines. If [redacted]n is also in the business of selling magazines as well, please make that clear to your customers [large text, red text, etc.].  In order to maintain a good customer following, transparency is critical. Now I feel like when I book my camping that my bank account is going to be shared for other services - NOT GOOD.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]