CottageCare

August 25, size="3"> [redacted] Complaint Consultant Better Business Bureau Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on May 25, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 1, 2015, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on August 21, 2015, we cancelled [redacted] ’s subscriptions to [redacted] and [redacted] , generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ( [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

This company takes your credit card number and says you can cancel at the end of the yearly subscriptionWhen you do that over their website or phone system, they ask for extra money and continue to charge your card anywaysWe had to call our credit card Coto dispute the charges and I can't believe the Revdex.com gives them an A+ ratingShame on this company & the Revdex.com for ripping off the consumers like this !

November 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsGoodwin: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On October 24, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

March 24, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , following a purchase he made at [redacted] *** The offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] ***transaction, unless he called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedHastings Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the semi-annual charges were posted to his account Upon receipt of your correspondence, on March 19, 2015, we cancelled [redacted] ’ subscriptions to [redacted] , generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

November 23, size="3"> Maureen [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] Magazine and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, Ms [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On November 18, 2015, Ms [redacted] contacted our automated customer service line and cancelled her subscription to Weight Watchers Magazine, generating a refund reflecting the value of unserved issues in the total amount of $to her account That same day, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , [redacted] , and [redacted] ,, generating a refund reflecting the value of unserved issues in the total amount of $to her account Upon receipt of your correspondence, on November 20, 2015, we issued the remaining balance on Ms [redacted] ’s subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we added Ms [redacted] to our purged customer listWe have also requested to have Ms [redacted] ’s name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 4, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] and [redacted] ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe offer allowed him to receive the first term of his magazine selections for a nominal fee of $eachThe offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On June 1, 2015, [redacted] contacted our automated customer service line and placed his subscription to [redacted] and [redacted] , on a “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processedDuring this same inquiry, Mr [redacted] also accepted a new order for [redacted] at a low promotional rate of $for issues and he also accepted a new order for Popular Mechanics at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order [redacted] contacted our automated customer service line again on December 28, 2015, and cancelled his subscription to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $During this same inquiry, [redacted] also accepted a new order for [redacted] at a low promotional rate of $for issues On January 22, 2016, [redacted] contacted our automated customer service line and placed his subscription to [redacted] , on a “do not renew” status Upon receipt of your correspondence on January 29, 2016, we cancelled [redacted] ***’s subscriptions to [redacted] and [redacted] generating a full refund in the amount of $to his accountIn addition, we also issued the remaining refund for his subscription to [redacted] the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service

Don't fall for this scam they just keep sending and chargingIts a pain to get cancelled

September 1, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , when he accepted an offer which was presented to him in his [redacted] monthly statementThis offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 5, 2015, [redacted] contacted our customer service center and cancelled his subscription to [redacted] , generating a refund for unserved issues in the total amount of $to his account During this same inquiry, [redacted] also accepted a new order for Sports Illustrated at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order [redacted] contacted our customer service center on August 24, and advised he had not received the August 24, issue of [redacted] We took the liberty of contacting the publisher and they were unable to resend the issue to [redacted] , therefore, we took the liberty of crediting his account for the missed issue On August 25, 2015, [redacted] contacted our customer service center again and requested that we send him the August 24, issue of [redacted] His request was honored and we mailed him the issue via [redacted] ***We have confirmed using the tracking number ( [redacted] ) this issue was delivered to [redacted] on August 29, Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

July 9, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $ for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, Mr [redacted] would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that Mr***’ renewal postcard was mailed to him on April 18, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On July 1, 2015, Mr [redacted] contacted our service center via our online website and cancelled his subscription to ***, generating a refund reflecting the value of unserved issues in the total amount of $to his accountDuring that same inquiry, Mr [redacted] placed his subscriptions to [redacted] on “do not renew” status This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on July 8, 2015, we cancelled Mr***’ subscriptions to [redacted] ***, generating a full refund of the amount charged of $to his account In addition, we issued the remaining balance for his subscription to [redacted] in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We apologize for any inconvenience Mr [redacted] may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

October 8, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] , when he accepted our promotional offer, which was presented by Magazine Discount Center This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account On September 10, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscription would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence, on October 6, 2015, we cancelled Mr***’s subscription to [redacted] , generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 22, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was placed for [redacted] This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for [redacted] , [redacted] and [redacted] This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Upon receipt of your correspondence, on April 20, 2015, we cancelled Ms [redacted] subscriptions to [redacted] , [redacted] and [redacted] , generating a full refund in the amount of $to her accountPlease note that Ms [redacted] account was not charged for *** In addition, it should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions to [redacted] , [redacted] and [redacted] have been cancelled and the charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellationShe may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

December 15, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed two orders when she accepted our promotional offers, which were presented by [redacted] after she had completed a survey following an online purchaseThe first order was placed for [redacted] and [redacted] This offer allowed her to receive the first term of her subscriptions for issues for $eachThe second order was placed for ***, [redacted] and [redacted] This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 5, 2014, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , [redacted] , ***, [redacted] and [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $to her account Upon receipt of your correspondence on December 8, 2014, we issued the remaining refunds for Ms [redacted] ’s subscriptions in the total amount of $5.82, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms [redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly My fax number is ###-###-#### Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

September 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns We have added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name removed from our promotional mailing listsAs requested, we will mail a copy of this information to [redacted] We regret that [redacted] was unhappy with her experience with our company Her comments have been forwarded to the department responsible for our automated system and will be used in future system evaluation If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: The response from Synapse is incorrectThe company refunded all of our money, as they should have, because it was taken without permissionWhere are these so called "terms and conditions"? Where are they in the sign up process? No whereI know that I am not alone in my experience with this company as there are numerous complaints here as well as on other sites around the web Synapse, if you would be up front and honest, and provide your terms and conditions in the sign up process then perhaps this company would have so many complaints Have some integrity and be open and honest ,*** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me For the record, I never received a renewal notice or reminder for any of the magazinesWhereas, I can understand how they may have neglected to send one renewal notice or reminder, but for more than one not being sent shows and tells me they never meant to send a renewal alert or reminder for any of the subscriptionsThe saying goes, its easier to ask for forgiveness than permissionThey will more than likely continue their underhanded business practice Sincerely, [redacted] ***

October 14, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for ***, *, the [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge Prior to any billing event, Ms [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms [redacted] ’s renewal postcard was mailed to her on July 30, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On October 5, 2014, Ms [redacted] contacted our automated customer service line and placed her subscriptions to ***, *, the [redacted] , [redacted] and [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current paid term, however her subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence on October 6, 2014, we cancelled Ms [redacted] ’s subscriptions to ***, *, the [redacted] , [redacted] and [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that although the refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

January 27, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered Cosmopolitan, Entertainment Weekly and Rolling Stone, following a purchase she made at a Transworld Entertainment storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her Transworld Entertainment transaction, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged Transworld Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders On July 18, 2014, [redacted] contacted our automated customer service center line, and cancelled her subscriptions to Cosmopolitan, Entertainment Weekly and Rolling StonePlease note, her account was not charged for these subscriptionsDuring this inquiry, [redacted] also accepted a new offer to receive Cosmopolitan, at a low promotional rate of $for issuesFollowing the promotional term, her subscription would continue and the same terms and conditions would follow as the original order [redacted] contacted our customer service center on January 14, 2015, and cancelled her subscription to Cosmopolitan, generating a full refund in the total amount of $to her account [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] ***’s name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 13, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted] The first order was placed for [redacted] & [redacted] The second order was placed for [redacted] These offers allowed her to receive one term of her magazine selections for a points paid subscription On December 1, 2014, Ms[redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted] & [redacted] Please note Ms [redacted] was at the end of her term, therefore, no refund was due Ms [redacted] contacted our customer service center via our online website again on January 6, 2015, and cancelled her subscription to [redacted] Upon receipt of your correspondence, on January 7, 2015, we took the liberty of contacting [redacted] Airlines and requested to have Ms***’s account reimbursed for her subscriptions They have honored our request and 1,miles have been added back into her account [redacted] Airlines has also confirmed that Ms*** now has 16,miles available in her accountHer miles are set to expire on June 30, Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, Ms[redacted] may continue to receive one or two more issues of [redacted] since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

August 5, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by The [redacted] , Inc The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On August 2, 2015, Ms [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms [redacted] cancelled her subscription to [redacted] , generating a full refund in the amount of $back to her account Upon receipt of your correspondence, on August 3, 2015, we cancelled Ms [redacted] subscriptions to [redacted] , generating a full refund in the amount of $back to her accountIn addition, we issued the remaining balance on Ms [redacted] subscription to [redacted] totaling $117.00, which includes the previous years’ chargeIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

June 11, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account On December 5, 2013, Mr [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issues Mr [redacted] contacted our customer service center on August 15, and cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr [redacted] also accepted another new offer to receive [redacted] at a low promotional rate of $for issues On April 30, 2015, Mr [redacted] contacted our customer service center and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for any renewal fees Upon receipt of your correspondence, on June 8, 2015, we cancelled Mr [redacted] subscription to [redacted] ***, generating a full refund in the amount of $to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscription has been cancelledAlso, Mr [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service