CottageCare

Complaint: [redacted] I am rejecting this response because: I will wait three billing cycles before accepting Sincerely, [redacted]

October 8, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions, the annual charges were posted to her account On October 5, 2015, Ms [redacted] contacted our customer service [redacted] and cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ We received notification from Ms [redacted] ’s bank that she disputed the charges for her subscriptions to [redacted] and [redacted] , resulting in a full refund in the amount of being processed to her account If Ms [redacted] is not showing these refunds posted to her account, she may contact her bank directly Ms [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refundedAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 15, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On February 6, 2016, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in the current term, however at the end of the term, his subscription would not renew nor would he be charged for any renewal fees Upon receipt of your correspondence on February 15, 2016, we cancelled [redacted] ’s subscription to [redacted] generating a full refund in the amount of $to his account, which includes the previous year’s charges It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellationHe may keep these with our compliments We apologize for the unsatisfactory experience [redacted] had with our customer service representative We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 22, size="3"> [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] and ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $ for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On January 19, 2016, [redacted] contacted our automated customer service center and accepted a “more time” offer that was extended for his subscriptions to [redacted] , [redacted] and ***This would allow him to continue to receive his subscriptions for an additional two months If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge [redacted] contacted our service center via our online website on July 17, 2016, and placed his subscription to [redacted] on “do not renew” status This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed During that same inquiry, [redacted] cancelled his subscription to [redacted] ***, generating a full refund in the total amount of $back to his account Upon receipt of your correspondence, on February 19, 2016, we cancelled [redacted] ’s subscriptions to [redacted] and ***, generating a full refund in the amount of It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

July 11, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate [redacted] ’s account in our system with the information provided in his complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this time If [redacted] can provide us with additional information regarding his magazine orders, it would help us locate his account We request that he forward to us the name of the items and billing descriptors (alpha-numeric codes beginning with “TWX”, “TME” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the items might be listed under We sincerely regret that we cannot resolve [redacted] ’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: Please see attachment Sincerely, [redacted]

October 6, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] ***, [redacted] , and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 17, 2015, Ms [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees Ms [redacted] contacted our customer service center via our online website and cancelled her subscriptions to This [redacted] and [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence on October 2, 2015, we have issued the remaining refund for her subscriptions to [redacted] and [redacted] in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

April 8, -ms- [redacted] [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] Magazine, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms Chappell that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On March 5, 2016, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] Magazine, generating a refund in the amount of $to her account [redacted] contacted our customer service center again on March 30, 2016, and requested the remaining refund for her subscription to [redacted] Her request was honored and we issued the refund back to her account in the amount of $ [redacted] can be assured that all of her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

I was tricked with ambiguous language on the web based offer The web site asks you for a survey and then they force you to select at least SEVEN magazines Then they ask you for a credit card to pay $per year Then you it sends you an email that will bill you for $per issue of each of the magazines, which translates to more than the subscription prices Then I replied to the email and I got no reply I also tried to use their site to cancel all orders but the website will not allow you to cancel because it keeps saying that I have more than one order The site seems to be designed to discourage you from using it I have over years experience in IT consulting and I have never seen a website this poor since the early 1990's This company is clearly a SCAM corporation designed to trick people into getting lots of magazines for a small processing fee and then charging the people hundreds of $charges

I have gotten my refund, however I do believe this business needs to send out the notification of the auto renew as they say they do, but no one ever seems to getThis would surely cut down on the complaints they get thank you

October 26, [redacted] Complaint Consultant Revdex.com [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , ***, [redacted] ***, and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We apologize if [redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing eventsWhen we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her accountOn October 18, 2017, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, [redacted] , [redacted] and [redacted] , generating a full refund in the total amount of $to her accountUpon receipt of your correspondence, on October 26, 2017, we processed a refund for the remaining balance for [redacted] ’s subscriptions in the amount of $8.00, which includes the previous year’s refundsIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere was a long process just to cancel and a confusing phone message that continued with offers of further/other subscriptionsAt no time did I speak directly with anyone from SynapsePlus my complaint started from the fact that I saw [redacted] still active even though I had cancelled itMy cc currently shows all refunds as described Sincerely, [redacted]

June 3, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms [redacted] ’s renewal postcard was mailed to her on March 11, We apologize if Ms [redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing events Upon receipt of your correspondence on June 2, 2015, we cancelled Ms [redacted] ’s subscriptions to [redacted] , generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Complaint: [redacted] Please check under name [redacted] Subscriptions for [redacted]

December 10, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first term of issues for $per titleThe offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account On December 4, 2014, Ms [redacted] contacted our customer service center and cancelled her subscription to [redacted] , generating a full refund in the amount $to her accountDuring that same inquiry, Ms [redacted] also requested a refund for the previous year’s chargesHer request was honored and we issued the refund back to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

March 5, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] ***, when she accepted an offer which was presented to her following a telephone transaction with [redacted] The offer allowed her to receive the first days of a 15-month magazine subscription at no cost At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On February 27, 2015, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, generating a full refund in the total amount of $back to her account Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

August 22, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was for [redacted] The second order was placed for [redacted] These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 15, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of Upon receipt of your correspondence on August 17, 2016, we have issued the remaining refunds for her subscriptions in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

February 25, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed three orders with our company The first order was presented by [redacted] and the order was placed for [redacted] This offer allowed her to receive one term of her magazine selections for a points paid subscription The second order was presented by [redacted] and the order was placed for [redacted] and [redacted] This offer allowed her to receive the first year of issues for $per titleThis offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel The third order was presented by [redacted] and the order was placed for [redacted] This offer allowed her to receive one term of her magazine selections for a points paid subscription On December 31, 2014, [redacted] contacted our service center via our online website and requested the digital version for her subscriptions to Bloomberg Businessweek, The Wall Street Journal and The AtlanticWe have confirmed her order placed through [redacted] is for the digital versionWe cancelled her other subscription for [redacted] that was placed through [redacted] Please note her account was not charged In addition, we cancelled her subscription for [redacted] Please note her account was not chargedAt this time, The Atlantic magazine is for print only and is not available digitally through our program On December 31, 2014, [redacted] contacted our customer service center and requested to cancel her subscription to [redacted] Her request was honored and we took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the milesThey have honored our request and her miles have been added back into her account Upon receipt of your correspondence on February 25, 2015, we placed a new order for [redacted] for the print and digital version for a total of points [redacted] should begin to receive her subscription in four to twelve weeks We apologize for the unsatisfactory experience [redacted] had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service %

September 29, [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $ The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 9, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $ [redacted] contacted our automated customer service line on September 20, 2016, and cancelled his subscription to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence, on September 22, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 22, SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first days of her subscriptions risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On October 20, 2014, MsAlbright contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to The EconomistThis would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, generating a full refund to her account in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service