CottageCare

I've tried times to enter your password to complete my orderAll attempts failed! What kind of game is being played on consurmers? Outrageous!

March 31, [redacted] Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase The first order was for [redacted] MagazineThe second order was placed for [redacted] These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events On March 23, 2017, [redacted] contacted our customer service center via our online website and cancelled her subscriptions to [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $to her account Upon receipt of your correspondence, we issued the remaining balance on [redacted] ***’ subscriptions in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

This company charged my credit card account the first week of June for subscriptions to two different magazines When I called to ask about it, Andrea confirmed that it was for "continuous service".Andrea told me that the "new" subscription period would end May My current subscription does not end until August .meaning that I am double-billed for June, July and August of I cancelled the subscriptions, but was charged for magazine for each subscription "since the publisher has already mailed the magazine(s) to me"..wrong! I have not yet received the September issuesa subsequent call resulted in a FULL REFUND.BEWARE of this company!!!!

November 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Upon receipt of your correspondence, on October 29, 2014, we cancelled [redacted] subscriptions to [redacted] , generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of his subscriptions have been cancelled and all charges have been refunded Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

June 20, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, Mr*** would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events On June 17, 2014, Mr [redacted] contacted our service center via our online website and placed his subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for a renewal Mr [redacted] contacted our service center via our online website again on June 18, and requested to cancel his subscriptions to [redacted] and [redacted] His request was honored and a full refund in the amount of $was returned to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and the renewal charges have been refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our complimentsWe have added Mr [redacted] to our purged customer listWe have also requested to have Mr***' name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

August 4, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, we sincerely apologize that Ms [redacted] did not receive her renewal postcardOur records confirm this was mailed to her on March 29, In addition, we have checked our billing system and have confirmed Ms [redacted] refund in the total amount of $was issued to her account on July 28, She may provide her bank with the following reference number to confirm that our refund was processed ( [redacted] ) If Ms [redacted] is still not showing this refund posted to her account, she may contact our customer service center directly at [redacted] One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

From: [redacted] Sent: Thursday, December 11, 6:PM To: [redacted] Subject: Fwd: [redacted] This complaint has been resolved as the company has agreed to issue a complete refund I appreciate your time and assistance with this matter Sincerely, [redacted]

September 17, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On September 11, 2015, Ms [redacted] contacted our customer service center and cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscription has been cancelledAlso, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ( [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

January 8, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** ordered [redacted] , ***, and [redacted] ***, when she accepted our promotional offer, which was presented by The [redacted] , Inc The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On January 2, 2015, Ms*** contacted our service center via our online website and cancelled her subscription to ***, generating a full refund in the amount of $to her account During that same inquiry, Ms*** placed her subscriptions to [redacted] *** and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence, on January 7, 2015, we cancelled Ms***’s subscription to [redacted] *** and [redacted] , generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for her balance on ***, in the amount of $20.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

October 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that [redacted] ’s renewal postcard was mailed to her on December 19, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account The renewal prices are our standard renewal rates for [redacted] Our renewal prices still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer On March 4, 2014, [redacted] contacted our automated customer service line and accepted a special offer to keep her subscription to *** active, which allowed her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged any renewal feesIn addition, she would also receive a gas rebate During that same inquiry, [redacted] cancelled her subscriptions to [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $back to her account On September 22, 2014, [redacted] contacted our automated customer service line again and cancelled her subscription to [redacted] , generating a refund reflecting the value of unserved issues in the total amount of $to her account [redacted] contacted our customer service center on September 30, 2014, and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account Upon receipt of your correspondence on October 2, 2014, we issued the remaining refunds for her subscriptions to [redacted] , in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

November 6, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] *** placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase The first order was for [redacted] The second order was placed for [redacted] These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted] subscriptions to [redacted] , generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] *** can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

The language in their offer was tricky and they did not clarify that there would be a recurring charge in a way that a customer would notice it on their websiteThis was not the first complaint filed on this companyThe website was very misleading in their advertisement Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

SCAM! Do the survey for an international purchase"Reward" not available internationally"Free" costs money, and wants my credit card number! Should be illegal!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease understand that billing notices and correspondence after the trial period were never receivedHad information regarding amounts and frequency of payments been received the magazine subscriptions would never have been renewed and extended this longThe refund is greatly appreciated and will be acknowledged when it has in fact been received Sincerely, [redacted] ***

August 12, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] ordered [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] ***The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe apologize if [redacted] did not receive this notice When we did not hear from [redacted] that he wished to cancel his subscription at the end of his trial period, the subscription charges were posted to his account On August 8, 2014, [redacted] contacted our service center via our online website and cancelled his subscription to [redacted] ***, generating a full refund in the amount of $back to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscription has been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

July 20, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and ***, following a purchase she made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders Upon receipt of your correspondence, on July 16, 2015, we cancelled Ms [redacted] ’ subscriptions to [redacted] , [redacted] , [redacted] and ***, generating a full refund in amount of $to her account It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please pass along the attachment to Mr [redacted] Sincerely, [redacted] ***

From: [redacted] Sent: Friday, October 10, 12:PM To: [email protected] Subject: Complaint # [redacted] My issue is resolvedThe company put the money back into my accountThank you for your time [redacted]

September 3, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 28, 2014, [redacted] contacted our service center via our online website and cancelled her subscription to [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] Please note, [redacted] was not charged for these subscriptions [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with her experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

December 3, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that Ms [redacted] placed a magazine order for [redacted] , [redacted] , and [redacted] ***, when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders Prior to the billing event, Ms [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that Ms [redacted] ’s renewal postcard was mailed to her on September 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account On June 7, 2014, Ms [redacted] contacted our customer service center and accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge Ms [redacted] contacted our customer service center on November 22, 2014, and cancelled her subscriptions to [redacted] and [redacted] , generating a refund to her account in the amount of $ On November 23, 2014, Ms [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed Upon receipt of your correspondence on November 24, 2014, we cancelled Ms [redacted] ’s subscription to [redacted] ***, generating a full refund in the amount of $back to her accountIn addition, we issued the remaining refund for [redacted] , in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelledAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]