CottageCare

February 14, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] for [redacted] , when an order was accepted through our promotional offer, which was presented by [redacted] Center As previously stated, we cancelled [redacted] ’ subscription to [redacted] , generating a full refund back to her accountWe have checked our billing system and have confirmed that [redacted] ’ refunds for her subscription were issued back to her accountPlease inform [redacted] she can contact her bank with the following reference numbers to confirm receipt of her refunds [redacted] If [redacted] is not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

December 16, Courtney MGoodwinSrConsultant/ADR Specialist Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: Consumer: Suzanne Lemke Dear MsGoodwin: I write in response to the inquiry registered with your office by consumer Suzanne Lemke We genuinely regret the inconvenience that MsLemke experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that MsLemke ordered Cooking Light, when she accepted our promotional offer, which was presented online by Usubscribe.comThis offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from MsLemke that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account On December 12, 2014, MsLemke contacted our service center via our online website and placed her subscription to Cooking Light on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees Upon receipt of your correspondence, on December 12, 2014, we cancelled MsLemke’s subscription to Cooking Light, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle MsLemke can be assured that her subscription has been cancelled Also, MsLemke may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service

September 12, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] It is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge We apologize if [redacted] did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events In addition, the renewal prices are our standard renewal rates for [redacted] ***Our renewal prices still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer Upon receipt of your correspondence, we have added [redacted] to our purged customer listWe have also requested to have [redacted] ’s name to be removed from our promotional mailing lists Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 28, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed two orders for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] Airlines The offer allowed him to receive one term of his magazine selections for a points paid subscription We do apologize, however we were unable to process Mr [redacted] ’s request for multiple terms of [redacted] as the publisher only allows for one term to be placed at a time, therefore we cancelled Mr [redacted] ’s second term to [redacted] We took the liberty of contacting [redacted] Airlines and requested to have Mr [redacted] ’s account reimbursed for the milesThey have honored our request and his miles have been added back into his account It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

June 4, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $ The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Mr [redacted] reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to him on December 24, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account Upon receipt of your correspondence, on June 2, 2014, we cancelled Mr [redacted] ’s subscription to [redacted] , generating a full refund in amount of $back to his account It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscription has been cancelled and will not renew, nor will he be charged any additional renewal feesFurthermore, Mr [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

***Like any other telephone or direct marketing scam, there's the lowball incentive (" $magazine subscription! " ), with "satisfaction guaranteed!", and "cancel at any time, for a full refund!" And lets not forget the "you will be notified before your subscription renews" The only notification I received was on my credit card statement, after having already been chargedNo doubt, they'll claim that you were notified, as they'll probably send you notification from some bogus-sounding email address, entirely intended to be blocked by a spam filter Regardless, they also make the "cancel at any time, for a full refund" as difficult as possible, and apparently never intend to provide you with that full refundRead some of the other reviewsThey all sound something like this: "We'll give you a full refund, but the publisher has already sent you advance copies of the upcoming out of issues, so you'll get a full refund of the issue that you won't receive, minus shipping, handling, taxes, restocking fees, federally mandated toxic waste disposal surcharge, and random, inexplicable universal service chargeSo, net after fees, your full refund of cent should be credited to your account sometime within the next fourteen billing cycles." But don't forget, your satisfaction is really important to themOr not

February 16, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] and [redacted] , with our company, when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscriptionEach airline provides us with a file that lists their frequent fliers account number and their account nameWhen an order is placed on system, we attempt to locate the customer on the appropriate file to determine whether or not the account number and name are correctAfter receiving [redacted] orders, the account number that was used to place the orders did not match the account number on the file and therefore we reached out to [redacted] to get the correct account information [redacted] was able to confirm the account information for her subscriptions to [redacted] , however they have been unresponsive to our request to confirm her account number for [redacted] We regret the inconvenience and any miscommunication experienced by [redacted] as this is not a usual occurrence For the inconvenience, we have placed a complimentary order for [redacted] on her behalfShe should receive an email from the publisher within the next 2-weeks with instructions on how to access her digital subscriptionIf [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her We apologize for the unsatisfactory experience [redacted] had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

September 9, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] through our program, which was presented by [redacted] Unfortunately, [redacted] were unable to be processed as [redacted] did not respond to our request to decrement his account, resulting in his order being cancelled A postcard notification was mailed to [redacted] advising him that we were unable to fulfill the orderWe apologize if [redacted] did not receive this postcard On September 1, 2016, [redacted] placed another order for [redacted] through our program, presented by Frontier Airlines Upon receipt of your correspondence on September 2, 2016, we contacted the publisher for [redacted] to confirm if there were any delivery problems The publisher for [redacted] confirmed his subscriptions were due to start with the September issue, and [redacted] should receive his first issue no later than September 22, These subscriptions will expire with the August issue After contacting the publisher for [redacted] and they confirmed that [redacted] subscription is due to start with the October 3, 2016, and he should receive no later than September 30, The subscription expires with the September 25, issue In addition, we contacted the publisher for [redacted] l and after further research, we found that the publisher did not cancel [redacted] first subscription and therefore has two terms of [redacted] lFor the inconvenience, we have requested the publisher to keep this subscription activeRest assure, [redacted] account will only be charged for one term of [redacted] If MrAfellar still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him We apologize for the unsatisfactory experience MrAfellar had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David Korbusieski Manager, Customer Service Tell us why here

August 12, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each title The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge We took the liberty of contacting the publisher for [redacted] and they have confirmed that Mr [redacted] subscription was changed from carrier delivery to postal deliveryThis change will take affect with the August 24, issueHis subscription has been credited and extended for the missed issues and his new expiration date is July 25, If Mr [redacted] still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at [redacted] One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

[redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] ***, for [redacted] and [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account Upon receipt of your correspondence, on February 5, 2016, we cancelled [redacted] ***’s subscriptions to [redacted] and [redacted] generating a full refund in the total amount of $302.00, which includes the previous year’s charges It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Dear Revdex.com Mediation Department: Please forward to the Revdex.com bureau in Connecticut for handling by our subsidiary Synapse For the record, we were unable to locate [redacted] in our [redacted] subscriber records at the address she provided Thank you Sincerely, *** [redacted] [redacted] ***

Complaint: [redacted] I am rejecting this response because:The response does not actually address the concern I describe in my original complaintI was not concerned in my complaint to the Revdex.com that I would be charged again by this companyRather the complaint involves unethical business practicesThe response does not resolve that issue, nor does it address that issueThe response is a non-responsePlease address the actual complaint contained in my original claim with the Revdex.com Sincerely, [redacted]

September 9, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: [redacted] [redacted] [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , [redacted] when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On September 5, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] , generating a full refund in the amount of $to her account During that same inquiry, [redacted] placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee Upon receipt of your correspondence, we cancelled [redacted] ***’s subscription to [redacted] and [redacted] , generating a full refund to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted] ***’s name removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

August 13, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] ordered [redacted] , when he accepted our promotional offer, which was presented by [redacted] *** The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe apologize if [redacted] did not receive this notice When we did not hear from [redacted] that he wished to cancel his subscription at the end of his trial period, the subscription charges were posted to his account On August 9, 2014, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] , generating a full refund in the total amount of $back to his account [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments We apologize for the unsatisfactory experience [redacted] had with our customer service representative We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

November 14, 2016 [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Upon receipt of your correspondence on November 11, 2016, we have requested to have [redacted] ’s name removed from our promotion list. [redacted] should stop receiving e-mails from us within ten business days. In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted] ’s name to be removed from our promotional mailing lists. Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketing. We regret that [redacted] was unhappy with her experience with our company. Her comments have been forwarded to the department responsible for our systems and will be used in future evaluations. Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here...

I received an unexpected notice on my credit card for $for a magazine subscription renewal Since I had never initiated a renewal of the magazine, I called to request an explanation The company states that I agreed to those terms via a telephone call a year ago That did not happen and when I explained that to the customer service representative, they would only agree to refund a portion of the unauthorized charge I find this to be an exceptionally deceptive business practice and very clear from other customer complaints that this is not the first time this company has done this

August 19, [redacted] Complaint Consultant RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer Katy EduljeeWe genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed four orders with our company when she accepted our promotional offer, which was presented by [redacted] The first order was placed for [redacted] The second order was placed for [redacted] ***The third order was placed for The New York Observer and the fourth order was placed for [redacted] ***These offers allowed her to receive one term of her magazine selections for a points paid subscription Unfortunately, her orders for [redacted] , [redacted] were unable to be processed due to insufficient miles resulting in her orders being cancelled Upon receipt of your correspondence on August 17, 2015, we cancelled [redacted] ’s subscriptions to [redacted] We took the liberty of contacting [redacted] and requested to have [redacted] ’s account reimbursedThey have confirmed that they have refunded miles to her accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account [redacted] can be assured that her subscriptions have been cancelled and all miles have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (203) 391- Sincerely yours, [redacted] Manager, Customer Service

June 14, [redacted] Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear MsShea: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] .comThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On May 27, 2016, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] ***, on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees [redacted] contacted our customer service center via on June 8, and requested to cancel her subscriptions to [redacted] ***Her request was honored and a refund was processed reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence on June 9, 2016, we issued the remaining refund for [redacted] ’s balance on [redacted] ***, in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service