CottageCare

March 27, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that we received an order in the name of [redacted] , for *, [redacted] , [redacted] , [redacted] and [redacted] , when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On March 25, 2015, Mr [redacted] contacted our customer service center via our online website and placed his subscription to O, [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, Mr [redacted] accepted a special offer to keep his subscription to [redacted] active, receiving a refund for the processing and handling fee in the amount of $ That same day, Mr [redacted] contacted our customer service center and cancelled his subscriptions to *, [redacted] and [redacted] , generating a full refund in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Upon receipt of your correspondence, on March 26, 2015, we cancelled Mr [redacted] ’s subscriptions to [redacted] and [redacted] Please note that his account was not charged for these subscriptions Mr [redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

August 1, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription, the annual subscription charges were posted to her account On February 15, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term; however no renewal would be processed Upon receipt of your correspondence, on July 25, 2016, we cancelled [redacted] subscription to [redacted] generating a full refund in the total amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: Thank you, [redacted] ***, for your help in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was able to confirm a credit to my account on 5/4/ If any feedback goes back to Synapse, I would suggest the company to post an easy-to-find transparent Customer Service number for its consumers to reach an actual human representative Sincerely, [redacted] ***

December 31, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] ***, for [redacted] , ***, The [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found the renewal postcard was mailed to her on September 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 29, 2014, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] , ***, The [redacted] and [redacted] Magazine, generating a refund for unserved issues in the total amount of $to her account Upon receipt of your correspondence, on December 30, 2014, we issued the remaining balance on Ms***’s subscriptions in the amount of $193.93, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

The fact that this business of cons and disgusting business practices has an A rating proves to me that a Revdex.com rating is simply for sale and not real Of four magazines "ordered", one never made it to my home, but who cares, it's $ The other three I have tried to cancel for well over a year now They still have my year old mailing address and every time I call them, the "can't find my account" Then today I was accused of lying because I ordered the magazine to my old address one year ago, how could I have moved two years ago? Never mind that it's their system not updating my address They promised me a refund and cancellation of my account, but we all know that's not going to happen Because of their Revdex.com rating, I'm never going to use Revdex.com again A complete sham

December 17, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate Mr [redacted] ’s account in our system with the information provided in his complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this time If Mr [redacted] can provide us with additional information regarding the offer that was presented to him, it would help us to better explain the offerWe sincerely regret that we cannot resolve Mr [redacted] ’s concerns at this time without more specific information, but will be happy to proceed with the prompt resolution of his complaint once we have additional information It is never our intention to mislead our customers and we sincerely regret that Mr [redacted] was unhappy with his experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] p.s We will be checking our *** bill to make sure the $is credited to our account I still maintain that I did not ask for a renewal from this magazine subscription company My magazine is good through October There was no reason for me to do this They got my credit card number from [redacted] and automatically renewed my subscription at a much larger rate than is normal They are not going to admit to that

May 17, 2016 [redacted] Complaint Consultant RevDex.com 29 Berlin Road Cromwell, CT 06416 Re: Complaint Case #: [redacted] ... Consumer: [redacted] Dear Ms. Shea: I write in response to the inquiry registered with your office by consumer [redacted] ***. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns. Our records show that [redacted] placed an order for [redacted] ***, through our program when he accepted our promotional offer, which was presented by [redacted] . The offer allowed him to receive one term of his magazine selections for a points paid subscription. We received notification from [redacted] on March 1, 2016, that we could not decrement his account for his subscriptions to [redacted] and ***, resulting in his order being cancelled. We took the liberty of contacting [redacted] and they confirmed [redacted] has a zero balance because his miles expired on January 31, 2016. We requested to have his miles reinstated and they have honored our request and confirmed 9500 miles have been added back into his account. If [redacted] would like to like to place a new order, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because:After looking into this situation I will agree that I did approve an initial $charge for the two magazine subscriptions in questionShame on me for being so naiveThere was however no point at which I was notified that I would automatically be charged for continuing said subscriptions - or at what rateThis is an obvious bait and switch tactic when the annual subscription rate (for both magazines) is $directly with the publisher, yet the charge I received was for $By failing to disclose the rate at which the subscriptions would be renewed, this becomes an obvious price gouging situation where the company is clearly preying on individuals who don't actively monitor their account activity, or who are not willing to dispute the posted chargesThe fact that they have such a high volume of similar complaints listed against them is clear evidence that this same situation has occurred HUNDREDS of different timesIf they truly cared about customer service, they would clarify their message and contracts to clearly stipulate ALL terms and costs associated with the agreement Sincerely, [redacted]

January 27, > [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer***- [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On November 16, 2014, Ms[redacted] contacted our customer service center via our online website and placed her subscriptions to [redacted] , [redacted] and [redacted] , on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term; however no renewal would be processed Ms[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status To summarize, Ms[redacted] will continue to receive her subscriptions until the end of her current termPlease be assured her subscriptions will not renew, nor will she be charged any future fees We also regret that Ms [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

September 7, [redacted] Complaint Consultant Revdex.com [redacted] Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] *** I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] ordered [redacted] , when he accepted our promotional offer, which was presented online by [redacted] ***The offer allowed him to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, his subscriptions would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedOn September 4, 2017, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal feesDuring that same inquiry, [redacted] cancelled his subscription to [redacted] Please note his account was not charged Upon receipt of your correspondence on September 5, 2017, we cancelled [redacted] ’s subscriptions to [redacted] and **, generating a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

November 3, size="3"> [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed order for [redacted] Magazine and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account On October 31, 2015, Mr [redacted] contacted our service center via our online website and cancelled his subscription to [redacted] Magazine, generating a full refund to his account in the amount of $ Mr [redacted] contacted our automated customer service line on November 1, 2015, and cancelled his subscription to [redacted] , generating a full refund in the amount of $to his account Mr [redacted] can be assured that his subscriptions have been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

March 24, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 26, 2014, Ms [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] , [redacted] and [redacted] , generating a refund reflecting the value of unserved issues was issued to her account in the total amount of $ During this inquiry, Ms [redacted] accepted a new offer to receive [redacted] , [redacted] and [redacted] at a low promotional rate of $for issues eachShe also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order Ms [redacted] contacted our automated customer service line again on March 11, and cancelled her subscriptions to [redacted] and [redacted] , generating a refund reflecting the value of unserved issues was issued to her account in the total amount of $That same day, Ms [redacted] placed her subscription to [redacted] on “do not renew” status This would allow her to continue to receive the remaining issues in her current paid term, however her subscriptions would not renew, nor would she be charged a renewal fees Upon receipt of your correspondence, on March 18, 2014, we cancelled Ms [redacted] ’s subscription to [redacted] generating a full refund in amount of $We have also issued the remaining refund for her balance on [redacted] and [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

January 14, Roman"> [redacted] RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] ordered [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 8, 2016, Mr [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term his subscription would not renew, nor would he be charged any renewal fees Upon receipt of your correspondence on January 14, 2016, we issued a full refund for his subscription to [redacted] in the total amount of $to his accountIn addition for the inconvenience, we have placed a complimentary order for issues for [redacted] He should begin to receive his selection in six to eight weeks Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, David K [redacted] Manager, Customer Service

June 28, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscriptionOn April 18, 2017, [redacted] contacted our customer service center and requested the status of his subscription to [redacted] [redacted] was advised his subscription was active and he would begin to receive his selections within four to twelve weeks Upon receipt of your correspondence on June 23, 2017, we took the liberty of contacting [redacted] to confirm the date of [redacted] ***’s first issueThey have confirmed his subscription is due to start with the July 1, issue and is set to expire with the June 26, issue If [redacted] still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K [redacted] Manager, Customer Service

October 9, 2015 [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case... #: [redacted] Consumer: [redacted] Dear Ms. ***: I write in response to the inquiry registered with your office by consumer [redacted] . We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns. Our records show that Mr. [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. On September 29, 2015, Mr. [redacted] contacted our customer service center via our online website and requested to cancel his subscriptions to [redacted] and [redacted] . His request was honored and we issued a refund for unserved issues in the total amount of $83.19 to his account. Mr. [redacted] contacted our customer service center via our online website on October 6, 2015, and cancelled his subscription to [redacted] , generating a full refund in the amount of $32.00 back to his account. That same day, Mr. [redacted] placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees. Upon receipt of your correspondence, on October 7, 2015, we issued the remaining refund for his subscriptions in the total amount of $6.81 back to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. We apologize for any inconvenience Mr. [redacted] may have experienced in his attempts to cancel his subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K [redacted] Manager, Customer Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 16, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] *** We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** ordered [redacted] , [redacted] and [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] *** The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the renewal, Ms [redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that Ms***’s renewal postcard was mailed to her on September 2, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On December 12, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to [redacted] , [redacted] and [redacted] ***, generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence, on December 15, 2014, we issued the remaining balance on Ms***’s subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments It is never our intention to mislead our customers and we sincerely regret that Ms [redacted] was unhappy with her experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision Ms*** can be assured that the current renewal rates she was billed for still represent a significant savings off the single issue newsstand price We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

January 11, [redacted] Complaint Consultant RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] Leisure, and [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account Upon receipt of your correspondence on December 31, 2015, we cancelled Ms***’s subscriptions to [redacted] generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

August 29, 2016 [redacted] Re: Complaint Case #: [redacted] ... Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed a total of three orders with our company. The first two orders were placed for [redacted] through our program, which were presented by [redacted] Unfortunately, these orders were unable to be processed due to insufficient miles. We took the liberty of contacting United Airlines and they confirmed [redacted] miles expired in June 2014. A postcard notification was mailed to [redacted] advising her that we were unable to fulfill her orders. We apologize if [redacted] did not receive this postcard. Our records show the third order was placed on June 15, 2016 for [redacted] through our program, which was presented by [redacted] The offer allowed her to receive one term of her magazine selections for a points paid subscription. Upon receipt of your correspondence and learning that [redacted] has not received any issues for her subscription, we took the liberty of contacting the publisher for [redacted] ***. The publisher confirmed that [redacted] subscription started with the August 2016 issue. The next issue she is scheduled to receive is the September 2016 issue, which she should receive by September 1, 2016. Also the publisher is resending the August issue and [redacted] should receive it within seven to ten business days. If [redacted] still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours, David K [redacted] Manager, Customer Service Tell us why here...