CottageCare

May 7,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $eachThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On March 20, 2015, Ms*** contacted our automated customer service center and placed her subscriptions to *** *** *** *** *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Ms*** contacted our customer service center on April 18, 2015, and cancelled her subscriptions to *** *** *** *** *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account
On April 20, 2015, Ms*** contacted our customer service center via fax correspondence and requested the remaining balance on her subscriptions and also requested to be reimbursed for her late feesHer request for refund was honored and the remaining refund for her subscriptions in the amount of $was issued to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We’d like to apologize for the misinformation that MsShankman received when speaking to our representatives regarding her late feesIt is not our standard practice to reimburse these fees, however for the inconvenience; we have issued a refund in the amount of $for the previous year’s charges. MsShankman can be assured that we have listened to the calls and feedback has already been provided to the representatives and their superiors
To summarize, Ms*** subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 14,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ** *** *** *** *** *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, Ms*** contacted our automated customer service line and cancelled her subscriptions to ** *** *** *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account
That same day, Ms*** contacted our customer service center and cancelled her subscriptions to *** *** *** *** * ***, generating a refund in the amount of $to her account
Upon receipt of your correspondence, on February 27, 2015, we issued the remaining refund for the balance on her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We took the liberty of contacting *** *** * *** and after further research found that Ms*** had two active subscriptionsThe publisher confirmed the first term was cancelled on February 26, 2015, however, the second term was still activeThe publisher has cancelled all terms and the last issue delivered will be the May issue
For the inconvenience, we have issued a refund in the amount of $2.00, for the previous year’s charge, to be processed to her account
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: Please see attachment
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

February 15,
size="3">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records indicate that *** *** ordered *** *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer after making
a purchase at a *** ***The offer allowed her to choose up to three
titles from a selection of magazines and receive the first days of a
15-month subscription without being charged.
After the trial period, her subscriptions would continue automatically
and she would be charged semi-annually to the same credit card used for her
*** transaction, unless she called our toll-free customer service number to
cancelPrior to any billing event, *** *** would receive a notice by mail
reminding her of the upcoming renewal, the renewal charge, and the date by
which to cancel to avoid being charged.
*** Brands sales associates are instructed to
inform customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders.
On August
5, 2015, *** *** contacted our customer service center via our online website and
placed her subscriptions to *** *** *** *** *** *** *** *** *** on “do not renew” status.
This would allow her to continue receiving the remaining issues in her
current paid term, however, at the end of her term her subscriptions would not
renew, nor would she be charged any renewal fees
Upon receipt of your correspondence, on February 9,
2016, we cancelled *** ***s subscription to *** ***, generating a full refund in the
amount of $to her account, which includes the previous year’s chargesIn
addition, we issued a refund for her subscriptions to *** *** *** *** *** *** *** *** *** in the amount
of $It should be noted, however,
that banks direct us to ask customers to allow one or two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazine since it
was in process at the time of cancellation.
She may keep these with our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s
name removed from our promotional mailing lists
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David Korbusieski
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I never completed their survey I do not complete online surveys I recall a survey form showed up on my computer as a Pop Up They need to stop inserting their advertising Pop-ups so that people who visit different websites are victimized in this way So I am demanding evidence from them that they have taken care of that -- AND -- that they will cease and desist from doing this to anyone else I know for a fact, by the way -- that I did not complete any survey I don't trust on-line surveys and so I know I did not complete one
Sincerely,
*** ***

February 19,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** * *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 10, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 14, 2015, *** *** contacted our customer service center via our online website and placed her subscriptions to *** *** ***, *** *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees
That same day, *** *** cancelled her subscription to*** * ***, generating a full refund in the total amount of $back to her accountUpon receipt of your correspondence on February 17, 2015, we cancelled *** *** subscription to ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

February
25,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** ***, when she accepted our promotional offer, which was presented by ***. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to *** *** reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.
On February 16, 2015, *** *** contacted our customer service center via our online website and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees
*** *** contacted our automated customer service line on February 16, 2015, and placed her subscription to *** on “do not renew” status
Upon receipt of your correspondence on February 23, 2015, we cancelled *** *** subscriptions to *** *** and ***, generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** *** name removed from our promotional mailing lists
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 3,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On May 4, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** Rolling Stone and *** *** Please note that her account was not charged for these subscriptions Upon receipt of your correspondence on August 3, 2016, and learning that *** *** did not want her subscriptions cancelled, we have placed a complimentary order for *** *** *** *** *** *** *** *** *** *** on her behalfShe should begin to receive her selection in six to eight weeks We regret the inconvenience and miscommunication experienced by *** *** If *** *** still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

I have been trying to cancel my magazine subscriptions for three weeks They do not disclose all the subscriptions you have and even though you tell them that you want all your subscriptions cancelled they don't do that They even indicate that you will be credited back on your credit card which never happens I just want all my subscriptions through them stopped and don't ever want to deal with such a poor customer service organization again Please help me give this resolved

Hi,http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?Co...⇄ /> Thank you for your assistance. I expect to see a refund on my credit card. I'm not sure if this will work or if I will see this credit since I was forced to cancel my credit card and have a new credit card issued to me. I will inform you if I do not see the credit of $on my credit card statement. Once again thank you. I really appreciate your assistance*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

January 21,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
Courtney MGoodwinSrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for Us Weekly, People, Cosmopolitan and Parents, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On January 8, 2015, *** *** contacted our customer service center and requested to cancel her subscriptions to Us Weekly, Parents, People and CosmopolitanHer request was honored and a refund in the amount of $was issued back to her account
*** *** contacted our customer service center via our online website on January 15, 2015, and requested the reimbursement of her overdraft feesAlthough it is not our standard practice to reimbursement these fees, we have honored her request and processed a refund of $back to her accountWe have checked our billing system and have confirmed her refund was processed to her accountShe may provide her bank with the following reference number to confirm that our refund was processed(***)
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 12,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On March 5, 2015, Ms*** contacted our service center via our online website and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew, nor would she be charged any renewal fees
During that same inquiry, Ms*** cancelled her subscription to ***, generating a full refund in the amount of $to her account
Ms*** can be assured that her subscription to *** has been cancelled and refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 6,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, *** *** ***, *** ***, and ***, when she
accepted our promotional offer, which was presented by *** after she had
completed a survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that her subscriptions
would continue automatically following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
On August 17, 2015, Ms***
contacted our automated customer service line and placed her subscriptions
to *** *** and *** on “do not renew” statusThis
would allow her to continue receiving the remaining issues in her current paid
term, however, at the end of her term her subscription would not renew, nor
would she be charged any renewal fees
Ms*** contacted our customer service center via
our online website and cancelled her subscriptions to This *** *** and *** ***, generating a refund reflecting the
value of unserved issues in the amount of $to her account
Upon receipt of your correspondence on October 2, 2015, we have
issued the remaining refund for her subscriptions to *** *** *** and *** *** in the amount of $It should be
noted, however, that although refunds have been processed, banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in providing
our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

March 26,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchase.
The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargePrior to the billing event, Mr*** would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if Mr*** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
Mr*** contacted our service center via our online website on March 20, 2014, and placed his subscriptions to *** *** and *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee
That same day, Mr*** requested that his subscriptions to *** *** and *** be cancelledHis request was honored and we issued a full refund to his account in the total amount of $
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the *** of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 28,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, we cannot locate any other orders in our system with the information provided in her complaintIf
Ms*** can provide us with additional information regarding her magazine
subscription, it would help us locate her account.
After reviewing the billing descriptors Ms*** provided, we
don’t believe the order was placed through our companyWe request that Ms
*** forward us the magazine title so we may contact the publisher to confirm
if the order is through our company
Customer satisfaction is
very important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Hi,http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?Co...⇄ you for your assistance. I expect to see a refund on my credit card. I'm not sure if this will work or if I will see this credit since I was forced to cancel my credit card and have a new credit card issued to me. I will inform you if I do not see the credit of $on my credit card statement. Once again thank you. I really appreciate your assistance.*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

February 23, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** *** *** *** T** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account On February 1, 2017, *** *** contacted our automated automated customer service line and cancelled his subscription to Bloomberg *** *** *** *** *** *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his accountDuring this inquiry, *** *** also accepted a new offer to receive *** *** and *** *** at a low promotional rate*** *** contacted our customer service center on February 14, and cancelled his subscriptions t* *** *** and *** *** Please note that *** *** was not charged for these subscriptions Upon receipt of your correspondence, we issued the remaining refunds for his subscriptions to *** ***, *** *** *** *** *** *** in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

December 16,
Courtney MGoodwinSrConsultant/ADR Specialist
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re:
Complaint Case #:
Consumer: Suzanne Lemke
Dear MsGoodwin:
I write in response to the inquiry registered with your office by consumer Suzanne Lemke. We genuinely regret the inconvenience that MsLemke experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that MsLemke ordered Cooking Light, when she accepted our promotional offer, which was presented online by Usubscribe.comThis offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from MsLemke that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account
On December 12, 2014, MsLemke contacted our service center via our online website and placed her subscription to Cooking Light on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on December 12, 2014, we cancelled MsLemke’s subscription to Cooking Light, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
MsLemke can be assured that her subscription has been cancelled. Also, MsLemke may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David Korbusieski
Manager, Customer Service

February 2,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** *** for *** *** *** *** *** *** following a purchase she made at a *** *** ***The offer allowed her to choose from a selection of
magazines and receive the first days of a 14-month subscription without
charge. After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancelIn addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders
On January 11, 2016, *** *** contacted our automated customer service line and
cancelled her subscription to Sports
*** Please note, *** *** was not charged for this subscription
*** *** contacted our
automated customer service line on January 27, 2016, and cancelled her
subscriptions to *** *** *** *** Please note, *** ***
was not charged for these subscriptions
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** ***
name be removed from our promotional mailing lists
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service