CottageCare

Complaint: ***
I am rejecting this response because:
Their statement about making everything clear is, one again, misleading It is only after spending time taking the time to take their survey and go through their site selecting magazines do they reveal the $subscription charge and ask for your credit card - only to then find it is $PER SUBSCRIPTION If they claim to make it SO clear - why do they not divulge all of this at the first request that you take their survey? I DO NOT want to have to call an number and spend more time on this I want everything canceled and a full refund
Sincerely,
*** ***

August 12,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** ordered *** *** *** *** *** ***, when she accepted our promotional offer, which was presented
by Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account
On August 10, 2015, Ms*** contacted our automated customer service line and
cancelled her subscription to ***, generating a refund for unserved
issues in the total amount of $to her account.
That same day, Ms*** contacted our customer service center and cancelled her
subscriptions to *** *** *** *** ***, generating a refund for unserved issues in the total amount
of $to her account.
Upon receipt of your correspondence on August 17,
2015, we processed a refund for the remaining balance for her subscriptions
totaling $It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) ***
Sincerely yours,
*** ***
Manager, Customer Service

October 7,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the
name of *** *** for *** *** ***, *** ***, *** and *** ***, when he accepted our
promotional offer, which was presented by Bizrate after he had completed a survey following an online
purchaseThis offer allowed him to receive the first term of his magazine
selections for a nominal fee of $for each subscriptionThe offer also
provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancelIn addition, it is our policy that customers who wish to cancel may
do so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On October 2, 2015, Mr*** contacted our customer
service center and cancelled his subscriptions to *** *** ***, *** ***, *** and
*** ***, generating
a refund reflecting the value of unserved issues in the amount of $to his
account
Upon receipt of your correspondence, on October 5,
2015, we processed a refund for the remaining balance of Mr***’s
charges totaling $It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive
one or two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
complimentsIn addition, we have added Mr*** to our purged customer
listWe have also requested to have Mr***’s name to be removed from
our promotional mailing lists
We apologize for any inconvenience
Mr*** may have experienced in his attempts to cancel his subscriptionsPlease
be assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 5,
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for US Weekly, O, the Oprah Magazine and
Entertainment Weekly, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call ** to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On January 14, 2016, *** *** contacted our customer service
center and cancelled her subscription to US
Weekly, O, the Oprah Magazine and
Entertainment Weekly, generating a refund to her account reflecting the value of
unserved issues in the amount of $
*** *** contacted our customer service center again on January 20, 2016,
and requested the remaining balance on her subscriptions to ** *** ** *** *** *** *** *** *** Her request was honored and we issued the remaining refund in the amount of $back to
her account
*** *** can be assured that her subscriptions have been
cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience *** *** may have experienced in her
attempts to cancel her subscriptionsPlease be assured that customer
satisfaction is very important to ** and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

When my first year of three magazine subscriptions renewed automatically, which I had forgot they would do, I called and they refunded the full price of the three subscriptions, quickly and with no problems

October 25,
*** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. On October 17, 2016, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** * *** Cooking *** *** *** *** *** *** *** generating a full refund to her account in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never said this,This is a lie: "Mr*** accepted a special offer to keep his subscription to *** *** *** active", I never made this statement!
Sincerely,
*** ***

October 15,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely regret
the inconvenience that Mr*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** ***, for *** *** when he
accepted our promotional offer through *** AirlinesThe offer allowed him
to receive the first year of issues for $for each subscriptionThe offer
provided that his subscription would continue automatically and be charged to
the credit card that was provided when placing his order, unless he called our
toll-free customer service number to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account
On October 12, 2015, Mr***
contacted our customer service center and cancelled his
subscription to *** ***, generating
a full refund in the amount of $back to his account
Mr*** can be assured that his subscriptions
have been cancelledAlso, Mr*** may continue to receive one or two more
issues of his magazine since it was in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Dear Revdex.com Mediation Department:
Please forward to the Revdex.com bureau in Connecticut for handling by our subsidiary Synapse. For the record, we were unable to locate *** *** in our *** subscriber records at the address she provided.
Thank you
/>
Sincerely,
*** *** *** ***

September 12,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, *** ***, ***, and *** ***e, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. We have checked our records and found that *** ***’s renewal postcard was mailed to her on June 23, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 9, 2014, *** *** contacted our customer service center and cancelled her subscriptions to ***, *** *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to her accountDuring that same inquiry, *** *** placed her subscription to *** ***e on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on September 10, 2014, we processed a refund for the remaining balance for *** ***’s subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions to ***, *** *** and *** have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellationShe may keep these with our compliments
Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I just want to make it clear that THERE WAS ABSOLUTELY NO WRITTEN NOTICE OF ANY RENEWAL CHARGES, so that is complete deceptionand also I just received this refund, however I only received $I can supply proof if necessaryCan you guys BE ANY MORE unethical and dirty? Also the refund was listed as "franchise tax bd tax-refund" what does that mean? I hope the rest of the $is in my account soon
Sincerely,
*** ***

September 24,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** ***, for *** ***, *** ***, *** ***, and ***, following a purchase she made
at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged semi-annually
to the same credit card used for her ***
*** transaction, unless she called our toll-free customer service
number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** she
wished to cancel her subscriptions at the end of her trial period, the semi-annual
subscription charges were posted to her account
On August 6, 2015, Ms*** contacted our automated customer service line and
placed her subscription to *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any renewal
feesDuring that same inquiry, Ms*** cancelled
her subscriptions to *** ***, *** *** and
*** ***, generating a full refund in the
total amount of $to her account
Upon receipt of your correspondence on September 22,
2015, we cancelled Ms***’ subscription to ***, generating a full refund in the amount $
to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of
her magazine since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Read More Customer Complaints:
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March 3,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
*** *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was for placed for *** ***, *** ***, *** *** *** and *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The second order was placed for *** and ***This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 24, 2015, *** *** contacted our automated customer service center and cancelled her subscriptions to *** and ***, generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence on February 25, 2015, we cancelled *** *** subscriptions to *** *** ***, *** ***, *** *** and *** *** ***, generating a full refund of $to her account, which includes the previous year’s chargesIn addition, we issued the remaining refund on her subscriptions to *** and ***, in the amount of $146.24, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

March 5,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** *** *** *** *** *** *** *** *** ***, when she accepted an offer which was presented to her following a telephone transaction with *** ***. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On February 27, 2015, Ms*** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** *** *** *** *** ***, generating a full refund in the total amount of $back to her account
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 19,
size="3">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer Katy
EduljeeWe genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that *** *** placed four orders with our company when she
accepted our promotional offer, which was presented by *** ***The
first order was placed for *** *** *** *** *** *** *** *** *** *** ***.
The second order was placed for
*** *** *** *** ***The
third order was placed for The New York
Observer and the fourth order was placed for *** *** *** *** ***These offers allowed her to receive one term of her magazine
selections for a points paid subscription
Unfortunately,
her orders for *** *** *** ***,
*** *** *** *** *** *** *** were unable to be processed due to insufficient miles
resulting in her orders being cancelled
Upon receipt of your correspondence on August 17,
2015, we cancelled *** ***’s subscriptions
to *** *** *** *** *** *** *** *** *** *** *** *** ***We took the liberty of contacting *** *** and requested to
have *** ***’s account
reimbursedThey have confirmed that they have refunded miles to her
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
*** *** can be assured that her subscriptions have been cancelled and all miles
have been refunded. Also, *** ***
may continue to receive one or two more issues of her magazines since they were
in process at the time of cancellation.
She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) 391-
Sincerely yours,
*** ***
Manager, Customer Service

This company is a complete scamCharged my card without any knoweledge that they had itDid not authorize renewal

August 27,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that *** *** renewal postcard was mailed to her on May 25, We apologize if *** *** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
On July 29, 2014, *** *** contacted our automated customer service line and placed her subscription to *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for a renewal
That same day, *** *** contacted our service center via our online website and placed her subscription to *** *** on “do not renew” status
On August 23, 2014, *** *** contacted our service center via our online website again and placed her subscription to Afar on “do not renew” statusDuring that same inquiry, *** *** cancelled her subscription to *** * ***, generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on August 26, 2014, we cancelled *** ***’s subscription to ***, generating a full refund in the amount of $to her account. In addition, we issued the remaining balance on her subscription to *** * *** totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 23,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** has experienced
After checking our records and running multiple searches in our system, we are still unable to locate an account for *** *** with the information provided in his complaint.
*** *** will need to provide us with additional information regarding his magazine orders, which will help us locate his account. We request that he forward to us the name of the magazines and billing descriptors (alpha-numeric codes beginning with “TWX”, “TME” or “NSS”) next to the entries on his statement
We would be more than happy to resolve this matter, however, without additional information; we are currently unable to do so
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 3,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** * ***, ***, and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the renewal, Mr*** would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to him on September 21, We apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On November 28, 2014, Mr*** contacted our service center via our online website and accepted a “more time” offer that was extended for his subscription to ***This would allow him to continue to receive his subscription for an additional two months. If, at the end of that period, he decided to cancel his subscription, he would still be entitled to receive a full refund of the renewal chargeDuring that same inquiry, Mr*** cancelled his subscription to *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to his account
That same day, Mr*** contacted our customer service center and cancelled his subscriptions to ***, *** and *** * ***, generating a refund to his account reflecting the value of unserved issues in the total amount of $
Mr*** contacted our customer service center again on November 28, and requested the remaining balance to be issued on his subscriptions to S*** ***, *** and *** * ***His request was honored and a refund in the amount of $was generated back to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr*** can be assured that his subscriptions have been cancelled and all renewal charges have been refundedAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors
We also regret any inconvenience Mr*** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
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