CottageCare

May 24, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed two orders for *** through our program, which were presented by *** ***. Unfortunately, her orders were unable to be processed due to insufficient milesA postcard notification was mailed to *** *** advising her that we were unable to fulfill the ordersWe apologize if *** *** did not receive this postcardWe took the liberty of contacting *** *** and they have confirmed that *** ***’s account has been inactive and her miles expired back in We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

July 7, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order *** *** * *** *** *** *** *** *** when he accepted our promotional offer, which was presented by *** *** *** ***The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account Upon receipt of your correspondence, on July 5, 2016, we cancelled *** ***’s subscriptions to *** *** * *** *** *** *** *** *** generating a full refund in the amount of $203.00, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges have been refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

November 11,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
*
Re: Complaint Case
#: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer ***
***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that Ms*** placed an
order for ***, ***, *** and *** *** ***, when she
accepted our promotional offer, which was presented by *** after she had
completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any *** by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges were
posted to her account.
Upon receipt of your correspondence, on November 9,
2015, we cancelled Ms***’s subscriptions to ***, ***, *** and *** *** ***, generating a full refund in amount of $back to her
account. It should be noted, however,
that banks direct us to ask customers to allow one or two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle
Ms*** can be assured that her
subscriptions have been cancelled. Also,
Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the *** of cancellationShe may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 12,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented online by The *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account
On March 6, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his account.
Upon receipt of your correspondence on March 10, 2015, we issued the remaining balance for Mr*** subscription in the amount of $108.00, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing
Mr*** can be assured that his subscription has been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI used the subscription ID provided by *** *** and it worked on their websiteThank you for thatOut of the six paragraphs, the 4th and 5th paragraphs in their reply were relevant to the issue raisedI have a couple of suggestions regarding their customer service:
(1)
When I called their phone customer service, their employee found a list of my previous orders along with the current order and so was able to easily select the most recent (current) orderThat should be the way that their website is designed - i.e., when there are multiple orders (past and current) for a name + address + magazine, then their website should just list all orders in the search results and let the customer select based on dateThat's really a more logical way to do it instead of just showing "no search results" just because there were multiple records found(2)
Their customer service people should also know what the subscription ID is since, after all, it is their company that assigned this name to that numberIt puzzles me why, when I EXPLICITLY asked for the "subscription ID", their phone CS gave me an "order ID" which didn't work on their websiteWhy do you train your phone CS to provide information that is not relevant to the information being asked? It is annoying and a waste of time since the customer would have to keep going back to your CS to get the correct informationSincerely,
*** *** ***

Complaint: ***I am rejecting this response because:While I am pleased to have the so-called subscription cancelled and my name purged from the mailing list, that does not negate the fact that I never accepted any promotional offer from this business nor would I be inclined to do soHere is the alpha-numeric code requested: *** ***As you can see there is no code with either ***,*** or ***I would love to know exactly how or by whom this incident was instigated but fear that may never occur.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10343982, and find that this resolution is satisfactory to me
Sincerely,
Suzanne Lemke

July 5,
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*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that *** *** placed an order for *** *** *** *** *** *** *** when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel.
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account
On August 5, 2015, *** *** contacted our automated customer service line and placed his subscription to *** *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged any renewal fees
We received notification from *** ***’s bank on June 27, 2016, stating that he disputed the charges for his subscription to *** *** *** resulting in his subscription being cancelled and a full refund in the amount of $being processed to his account
Upon receipt of your correspondence, on July 1, 2016, we processed a refund for the remaining balance of *** ***’s charges totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 12,
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*** ** ***
*** *** ***
*** *** *** ***
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** ***, *** ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 8, 2015, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on February 11, 2015, we cancelled *** *** subscriptions to *** ***, *** ***, *** *** and *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
*** *** ***

I've tried to cancel a magazine subscription and get my money back for a magazine that I did not intend on renewingThe vendor never bothered to confirm with me on renewing (most likely because they just want to be able to charge and keep the money) the magazine and once I saw the charge, I immediately canceled but never received a confirmation that the magazine subscription was cancelledI went back to check about two weeks later and found that the subscription STILL hadn't been cancelled and had been marked as activeI have no confidence that this vendor is fulfilling my requests and I'm not happy with the fact that I may continue to be billed for a magazine I did not agree to receive after the complimentary offer expiredI've yet to see a refund or confirmation for my subscription cancellation and I don't know what I'm supposed to do other than submit several more cancellation requests

I have received my money back from the company and am satisfied with that

February 16,
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*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** **
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** **. We genuinely regret the inconvenience that *** ** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** ** placed an order for *** *** *** *** *** *** *** and *** ***, through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We received notification from *** *** on February 12, 2015, that we could not decrement his account for his subscription to ***, resulting in his order being cancelled
We at MagsforMiles, periodically reach out to *** customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the *** SkyMiles program is not dependant on a magazine purchaseIf *** ** would like to like to cancel his subscriptions, he may contact our customer service center directly at ***One of our representatives will be happy to assist him
It is never our intention to mislead our customers and we sincerely regret that *** ** was unhappy with his experiencePlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

February 24,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re:
Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** *** renewal postcard was mailed to her on December 13, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
On February 18, 2015, *** *** contacted our automated customer service line and cancelled her subscription to ***Please note, *** *** was at the end of her first term, and therefore, no refund was due.
That same day, *** *** contacted our customer service center and cancelled her subscription to ***Please note, *** *** was at the end of her first term, and therefore, no refund was due.
*** *** contacted our customer service center via our online website on February 18, 2015, and placed her subscription to *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, her subscription would not renew, nor would she be charged any renewal feesDuring that same inquiry, *** *** cancelled her subscription to ***, generating a full refund in the amount of $to her account.
Upon receipt of your correspondence on February 19, 2015, we cancelled *** *** subscription to *** ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
 

January
11,
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*** *** *** *** *** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order
for *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThis
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each title. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
On December 13, 2015, Mr*** contacted our service center via our online website
and placed his subscriptions to *** *** and *** on “do not
renew” statusThis would allow him to continue receiving the remaining issues
in his current term, however, at the end of his term the subscriptions would
not renew, nor would he be charged any renewal feesDuring that same inquiry,
Mr*** cancelled his subscription to Forbes,
generating a full refund in the amount of $to his account
On January 6, 2016, we received notification from *** ***
bank that he disputed the charge for his subscription to ***, resulting in his subscription
being cancelled and a full refund in the amount of $being processed to
his account
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

I recently noticed a charge to my account for $taken without my authorization Attempting to contact this group is IMPOSSIBLE I finally figured out how to cancel my subscription but receiving a refund has not happened Alsothere is no working Phone number to contact and I submitted a customer service form but did not hear back! This is an awful way to do business and they should not be Revdex.com accredited!

October 7,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case
#: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the
name of *** *** for *** *** ***, *** ***, *** and *** ***, when he accepted our
promotional offer, which was presented by Bizrate after he had completed a survey following an online
purchaseThis offer allowed him to receive the first term of his magazine
selections for a nominal fee of $for each subscriptionThe offer also
provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancelIn addition, it is our policy that customers who wish to cancel may
do so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On October 2, 2015, Mr*** contacted our customer
service center and cancelled his subscriptions to *** *** ***, *** ***, *** and
*** ***, generating
a refund reflecting the value of unserved issues in the amount of $to his
account
Upon receipt of your correspondence, on October 5,
2015, we processed a refund for the remaining balance of Mr***’s
charges totaling $It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive
one or two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
complimentsIn addition, we have added Mr*** to our purged customer
listWe have also requested to have Mr***’s name to be removed from
our promotional mailing lists
We apologize for any inconvenience
Mr*** may have experienced in his attempts to cancel his subscriptionsPlease
be assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August 29, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** Dear *** *** I write in response to the inquiry registered with your office by consumer *** **We genuinely regret the inconvenience that *** ** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** ** placed an order for *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed his to receive one term of his magazine selections for a points paid subscriptionWe took the liberty of contacting the publisher for *** and they have confirmed that *** **’s should receive his first issue by July 31, They extended *** **’s subscription for an additional days, and switched the delivery from carrier to postal delivery, which was due to start with the September 2, issueUpon receipt of your correspondence on August 24, 2017, we cancelled *** *** subscription to *** We took the liberty of contacting *** *** and requested to have *** **’s account reimbursed for the milesThey have confirmed that miles have been reinstated back to his account Also, *** ** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our complimentsThis is not a usual occurrence and we understand *** **’s frustrationPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

May 8,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** * ***, when she accepted our promotional offer, which was presented online by *** *** *** *** The offer allowed her to receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her accountOn March 5, 2015, Ms*** contacted our automated customer service line and cancelled her subscription to *** ***, generating a full refund in the amount of $to her account.
Ms*** contacted our automated customer service line again on March 14, 2015, and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesDuring that same inquiry, Ms*** cancelled her subscription to *** *** * ***Please note her account was not charged for this subscription
Upon receipt of your correspondence, on May 8, 2015, we cancelled Ms*** subscription to ***, generating a full refund in amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments
Please note, we received notification from the publisher of *** that the title had ceased publication and would be replaced with ***, which started with the May issue
Despite multiple searches, we regret that we cannot locate an order for *** *** in our system with the information provided in her complaint. If Ms*** can provide us with additional information regarding her magazine subscription, it would help us locate her account. We request that she forward to us the billing descriptors (alpha-numeric codes beginning with “***” or “***”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 17,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
On February 7, 2015, Mr*** contacted our customer service center via our online website and stated he had not received any issues for ***We took the liberty of contacting the publisher and they confirmed there were no delivery problemsHis subscription was extended for the missed issues
Mr*** contacted our customer service center via our online website again, on March 7, 2015, and requested to cancel his subscription to ***. Mr*** was advised *** policy does not allow a refund of customer’s miles
Upon receipt of your correspondence on March 16, 2015, we took the liberty of contacting *** *** and requested to have Mr***’s account reimbursed for the 1,milesThey have honored our request and refunded 1,miles to his accountIt should be noted that *** direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account
For the inconvenience, we have placed a complimentary order for The EconomistThe publisher has confirmed Mr***’s first issue will be the March 28, issue
We apologize for the unsatisfactory experience Mr*** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I accept that they have cancelled my subscription and will be refunding the amount to my *** account I did not accept months subscription for $ It was an automated call and they said that they would send months magazine I do not want that They also said that I accepted their promotional offer and that is a lie I think they work with *** *** and a certain number of people do not check their credit card bills This means that they and *** *** make a lot more than and no one is to the wise I doubt that I will renew my subscription with *** *** The expiration date is There is no reason for me to want to renew it at this time Two lies in their message to you I did not accept a promotional offer and I did not accept months for $ *** ***