CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

June 8,
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*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** place an order for *** *** * *** *** *** *** *** *** *** *** through our program, when he accepted our promotional offer, which was presented by *** *** The offer allowed him to receive one term of his magazine selections for a points paid subscription
We receive a file from Hotel Honors that lists their members and their account informationWhen an order is placed on system, we attempt to locate the customer on the appropriate file to determine whether or not the account name is correctAfter receiving *** ***’ order, the name that was used to place the order did not match the name on the file and his order was cancelled. *** *** should not have been charged for these subscriptions On May 13, 2016, *** *** contacted our customer service center and stated his account was charged for his magazine subscriptionsWe took the liberty of researching his request and contacted *** HonorsThey confirmed his account was charged for only one magazine, *** *** *** therefore we requested to have *** *** account reimbursed for the milesThey have honored our request and his miles were added back into his account on May 26, It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account If *** *** would like to like to place a new order, he may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him
We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 3,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** *** ordered *** when she
accepted our promotional offer, which was presented online by *** *** ***. The offer provided that her
subscription would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account
On August
31, 2015, *** *** contacted our customer service center and cancelled
her subscription to ***, generating
a full refund to her account in the
amount of $Please note our records show **
*** placed her order using a credit card, not a checkIn addition,
it should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also, *** ***
may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments
Please
be assured that customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
David K
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I NEVER accepted this offer, for reasons -1) I do not need paper magazines in my home and 2) I understand what these subscriptions entailThis offer I believe was provided by *** *** *** as a promotional package which I never accepted anyhowBottom line is companies as such should not have authority to do such actions and make their money in such a sneaky process..No notices or emailsThis is fraud and had I not checked my bank statement who knows how long they continue profiting from innocent people!
I did did receive my refund after a long argument on the phone with an extremely RUDE character claiming to be a manager and did not want to defund my money until I made it clear that I was going to report themI am very grateful to the Revdex.com for everything you do to prevent fraud and issue support to individuals as myself!
This issue has been resolved but company should be noted as SCammers!
*** ***
Sincerely,
*** ***

June 23,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase. The first order was placed for *** *** *** *** *** *** *** *** ***The second order was placed for *** *** * *** *** *** *** * *** *** *** *** ***
Unfortunately, Ms*** orders for *** *** * *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** were unable
to be processed due to an invalid credit card resulting in her subscriptions
being cancelledPlease note, Ms*** was not charged for these subscriptions
If Ms
*** would like to like to place a new order, she may
contact our customer service center directly at *** ***One of our
representatives will be happy to assist her
We apologize for the unsatisfactory experience Ms*** had with our customer service representatives. We have listened to the calls and feedback
has already been provided to the representatives and their superiorsPlease be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 23,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. The
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do so
at any *** by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
Prior to any billing event, Ms*** would receive a notice reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
chargedWe have checked our records and found that Ms*** renewal postcard was mailed to
her on March 27, We apologize if she did not receive this postcard, as
these are mailed to our customers as a reminder of future billing events
On June 3, 2015, Ms*** contacted our automated
customer service line and cancelled her subscriptions to *** and *** ***, generating a refund for unserved issues
in the total amount of $to her accountDuring that same inquiry, Ms*** placed her subscription to *** on a “do not renew” statusThis would allow her to continue
receiving the remaining issues in her current paid term, however, at the end of
her term her subscriptions would not renew, nor would she be charged renewal
fees
Upon receipt of your correspondence on June 18, 2015, we cancelled
Ms*** subscription
to *** and ***, generating a full refund in the
amount of $to her account. In
addition, we issued the remaining refund for her subscriptions in the amount of
$It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the *** of
cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

ideograph-numeric" class="MsoNormal">January 16,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, *** ***, *** *** and ***, when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We took the liberty of contacting *** *** and *** ***, and after further research, we found Mr*** had grace issues added onto his subscriptions; therefore he was still being sent issues. We have requested to have his subscriptions cancelled and the publisher has honored our request. Mr***’s last issue for *** *** and *** *** will be the January 30, issue
Mr*** can be assured that his subscriptions have been cancelled.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

April 18, *** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** ** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. On November 11, 2017, *** *** contacted our automated customer service line and cancelled her subscription to SmithsonianPlease note, her account was not charged for this subscription *** *** can be assured that her subscription has been cancelledAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our complimentsIt is never our intention to mislead our customers and we sincerely regret that *** *** was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirementsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

January
12,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for
*** *** when she accepted
our promotional offer after making a purchase at a *** storeThe
offer allowed her to choose from a selection of magazines and receive the first
days of a 14-month subscription without charge. After the trial period, her subscription would continue
automatically and be charged semi-annually to the same credit card used for her
*** transaction, unless she called our toll-free
customer service number to cancel.
*** sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On January 5, 2016, *** *** contacted our automated customer service line and
cancelled her subscription to *** *** generating a full refund in the
amount of $to her accountIt should be noted, however, that banks direct
us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

November 14,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the semi-annual subscription charges were posted to her account.
On November 6, 2014, *** *** contacted our automated customer service line and placed her subscription to ** *** *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on November 7, 2014, we cancelled *** ***’s subscription to ** *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
We regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

May 8,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, it is not our standard practice to reimburse for late fees and we would have honored the refund as promised by our representative; however Ms*** confirmed her credit card company removed the $in charges from her account
Ms*** contacted our customer service center on April 18, and cancelled her subscriptions and a refund for unserved issues in the amount of $was processed to her accountOn April 20, 2015, we issued the remaining refund for her subscriptions in the amount of $24.62, which brings her total refund amount to $In addition, we issued a refund in the amount of $for the previous year’s charges for the inconvenience
If Ms*** is not showing these refunds posted to her account, she may contact our customer service center directly at ***One of our representatives will be happy to assist her
We sincerely apologize for the unsatisfactory experience Ms*** had with our companyCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

January 28,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
M** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for *** * *** *** *** *** when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe
offer also provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her first term, the annual charges were posted to
her account
On December 21, and December 22, 2015, *** *** contacted our automated customer service line and accepted a “more time”
offer that was extended for her subscription to *** * *** *** *** *** This would allow her to continue to receive her subscriptions for an
additional two months. If, at the end of
that period, she decided to cancel her subscriptions, she would still be
entitled to receive a full refund of the renewal charge
*** *** contacted our customer service
center via our online website on December 24, 2015, and cancelled her
subscriptions to *** * *** and *** ***, generating a full refund
to her account in the amount of $It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that her
subscriptions have been cancelled. Also,
*** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

This is *** *** in *** *** ** *** with complain number ***I am writing this to report that my issue has been resolvedI've been credited the right amount of funds into my account.Thank you for you swift action and diligenceMy issue was resolved, but
I still believe that company has questionable business tactics that should be monitoredOnce again I want to thank you for your efforts this far.Sincerely,*** ***

December 31,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, *** ***, ***, and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On November 16, 2014, Ms*** contacted our automated customer service line and cancelled her subscriptions to *** ***, *** ***, ***, and *** ***, generating a full refund in the total amount of $back to her account
Ms*** contacted our customer service center via our online website on November 17, 2014, and requested the reimbursement of her overdraft feesAlthough it is not our standard practice to reimbursement these fees, we have honored her requestWe have checked our billing system and have confirmed that Ms***’s refund of $was issued to her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed (*** and ***)
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

This is a slick company that offers really low promo rates on magazines subscriptions Then after the promo period of 6-months, (apparently) they send a notice in the mail that your magazine will be renewed at the full rate unless you call an automated number to cancel If you mistake the notice for junk mail, which is easy to do, your $rate will now be billed at the full subscription rate: mine varied from 16.50-per magazine subscription If you catch it on your credit card bill in time and call, they will reverse most of the charges, and as a courtesy, offer to renew your magazine subscription at the low promo rate It can be a good deal if you remember to cancel the magazine before the new rate kicks in It's hard to find the right number to talk to a live person instead of a voice prompted computer ässistant", but after trying several published numbers, I reached a live person at ###-###-#### Happy readingPros:
-Low magazine subscription rates for popular magazines
-When you do get through, the customer service agents are friendly and helpful
-They reverse charges if you call to correct it
Cons:
-Expensive subscriptions after the promo period ends
-They send "renewal notices" that look like junk mail and many people miss them
-It's hard to find the number to cancel the charges
-Most of their published numbers direct callers to an automated voice prompted computer assistant instead of a live person who can help you and answer your questions

December 12, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** ***, *** * ***, *** *** *** and *** ** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. On December 2, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** ***, *** * ***, *** *** *** and *** ** *** *** ***Please note, *** *** was at the end of her first term, therefore, no refund was due. Upon receipt of your correspondence, we added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists. *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions*** *** may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluationPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

January 13,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she accepted our promotional offer, which was presented by *** ***. The first order was placed for *** &***The second order was placed for***These offers allowed her to receive one term of her magazine selections for a points paid subscription
On December 1, 2014, Ms.*** contacted our customer service center via our online website and cancelled her subscription to *** &***Please note Ms*** was at the end of her term, therefore, no refund was due
Ms*** contacted our customer service center via our online website again on January 6, 2015, and cancelled her subscription to***.
Upon receipt of your correspondence, on January 7, 2015, we took the liberty of contacting *** Airlines and requested to have Ms***’s account reimbursed for her subscriptions They have honored our request and 1,miles have been added back into her account
*** Airlines has also confirmed that Ms*** now has 16,miles available in her accountHer miles are set to expire on June 30,
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, Ms.*** may continue to receive one or two more issues of *** since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Complaint: 1***
I am rejecting this response because:
Attached you will see a screenshot of my cancellation online on this company's websiteThis is the same website that links to the Revdex.com reviewsThis is where I submitted my cancellation through their online system twice before the renewal date.Furthermore, the company DOES NOT provide a telephone number on their website, only an automated contact form for cancellationTherefore, the company's response that I did not call them to cancel is misleading at best, and perverse at worst, since they do not provide a phone number to callAs seen on the appropriate screenshot that provides a cancellation conformation number, I cancelled my subscription since August 18, 2015.The website also clearly states, as seen on one of the attached screenshots: "Before your magazine term expires, we'll send you a notice explaining your upcoming charge for the next term of issues." While such statement on their website may not be legally binding, it is falseThey NEVER sent me any notices to explain anything, by email nor regular mail.I do not expect any action from this company, since I already submitted all supporting evidence to my bank for a chargebackJust hope others find this review helpful and avoid the aggravation of lost time dealing with this type of fraud
***
*** ***

June 1, Re: Complaint Case #: *** Consumer: *** ** *** I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns As previously stated, our records show *** *** contacted our customer service center on March 16, We regret that we did not receive any written correspondence prior to this transactionAs a courtesy, we have issued a refund in the amount of $back to *** *** account, which is for the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments We apologize for the unsatisfactory experience *** *** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

From: *** *** *** Sent: Friday, October 10, 12:PM
/>
To: [email protected]: Complaint #***
My issue is resolvedThe company put the money back into my accountThank you for your time
*** *** ***