CottageCare

December 9,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she
accepted our promotional offer, which was presented by *** after she had
completed a survey following an online purchaseThe first order was placed for
*** *** *** and *** ***This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $for each subscriptionThe second
order was placed for ***This
offer allowed her to receive the first days of her subscription risk free
These offers provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
Upon receipt of your correspondence, on December 4,
2015, we cancelled Ms***’s subscriptions to *** *** ***,
*** *** and ***Please
note that Ms*** was not charged for these
subscriptions
Ms*** can be assured that her subscriptions have been
cancelled. Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Pretty bizarre way to do business, really I have tried to get the remainder of my subscription to *** refunded and so far have been unable to do so Yes, I received the sub as part of a promotional process, yes I did NOT unsubscribe on the renewal day, I just want to cancel my subscription and receive a fair refund for the undelivered issues, something that every magazine offers if you subscribe through THEIR process Seems that if you use a third party/reward process to subscribe all the rules of business go out the windowTheir phone tree at the number listed is impenetrable, it requires an employee name or an extension number that you do not have access toTheir website will confirm subscription status, but there is NO easy way (or no way at all that I can find!) to receive a refund for undelivered issuesBTW I was billed $for a sub that cost $from Vareity Nice work if you can find it!

August 8,
blackArial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** *** for *** *** *** *** *** *** *** * *** when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 1, 2016, *** *** contacted our automated customer service line and cancelled his subscriptions to *** *** *** *** *** *** *** * Leisure, generating a refund to his account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on August 2, 2016, we issued the remaining refund for *** ***’s balance on his subscriptions in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This company is running a scam in my opinion I completed a survey online and my "thanks" for doing so was a cheap magazine subscription No where did I see that I would be charged $35-dollars for a subsequent subscription! Who on earth would pay that much for a magazine subscription in the first place? Also I never received a renewal letter I had to search the internet to get a phone number to call and make the complaint The first few times I called I got an automated system that didn't have an option for an operator It was extremely frustrating
I do appreciate, however, the timely refund that the company has made to my account I have received it I still don't think that they deserve a Revdex.com A rating
Sincerely,
*** ***

May 6,
*** ** ***
*** *** ***
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #:
***
Consumer:
*** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the
name of *** *** for *** ***, when he accepted our promotional
offer through *** ***The offer allowed Mr*** to receive the
first year of issues for $per titleThe offer also provided that his
subscriptions would continue automatically and be charged to the credit card
that was provided when placing his order, unless he called our toll-free
customer service number to cancelIn addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account
Upon receipt of your correspondence on April 29,
2014, we cancelled Mr***’s subscription to *** ***, generating a full refund in the amount of $
to his accountIt should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelled. Also, Mr*** may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

April 7,
*** ***
*** *** *** *** ***
** *** ***
*** ** *** Re: Complaint Case #* ***
Consumer: *** *** Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** ** *** *** *** *** ***, following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On March 28, 2017, *** *** contacted our customer service center and cancelled her subscription to People, generating a full refund in the amount of $to her account *** *** contacted our customer service center again on March 30, and cancelled her subscriptions to *** *** *** ** *** *** Magazine, generating a refund reflecting the value of unserved issues in the amount of $to her account We took the liberty of contacting *** and they confirmed they located an order for *** ***, which was cancelled on March 29, *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

June 1,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** she wished to cancel her subscriptions at the end of her first term, the subscriptions charges were posted to her account
Upon receipt of your correspondence on May 27, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

November 11,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #* ***
Consumer: *** *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. In his complaint, *** *** mentions that he was charged for *** *** *** ***This is not our company however, we took the liberty of researching this company and if *** *** would like more information regarding these charges, he can contact their customer service by calling them directly at ###-###-####Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

Complaint: ***
I am rejecting this response because:Their full refund is shown as $but the order summary shows a total of $
Sincerely,
*** ***

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show Ms*** placed an order for *** *** *** *** *** *** *** following a
purchase she made at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 15-month subscription
without being charged. After the trial
period, her subscriptions would continue automatically and she would be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be
mailed to her reminding her of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged*** *** sales
associates are instructed to inform customers of the terms of the offer and
provide them with a copy of the brochure to keep.
When we
did not hear from Ms*** that she wished to cancel her subscriptions at
the end of her trial period, the semi-annual subscription charges were posted
to her account
On December 11, 2014, we received notification from Ms*** credit card company that she disputed the charges for her subscriptions
to *** *** *** *** *** *** ***, resulting in her subscriptions
being cancelled and a full refund in the amount of $being processed to
her account
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 19, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** ***following an online purchaseThis offer allowed her to receive the first days of her subscriptions risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On September 14, 2017, *** *** contacted our customer service center and cancelled her subscriptions to ***, *** *** and *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments It is never our intention to mislead our customers and we sincerely regret that *** *** was unhappy with her experience Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

December 29,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by
Magazine Discount Center. This offer allowed her to receive
the first days of her subscription risk freeThe offer
also provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
Prior to
the billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
We have checked our records and found that Ms***’ renewal postcard
was mailed to her on October 8, We apologize if Ms*** did not receive this postcard, as these are mailed to our customers
as a reminder of future billing events
When we
did not hear from Ms*** that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account
On December 17, 2015, Ms*** contacted our customer service center and cancelled
her subscription to *** ***, generating
a refund reflecting the value of unserved issues in the amount of $to her
account
Upon receipt of your correspondence, on December 23,
2015, we issued the remaining balance on Ms***’ subscription in the amount of $back to her
accountIt should be noted, however, that although refunds have been
processed, banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
Ms*** can be assured that her subscription has been
cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellationShe may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 3,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, ***, *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** ** *** *** *** generating a refund reflecting the value of unserved issues in the total amount of $to her account
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** and *** *** * *** generating a refund in the amount of $to her account
Upon receipt of your correspondence on February 27, 2015, we issued the remaining refund for her balance on her subscriptions totaling $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 28,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
0in 0in 0in" border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for ***, ***, *** and *** *** * ***, when he accepted our promotional offer, which was
presented by *** after he had completed a survey following an online
purchaseThis offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to his
account
On September 17, 2015, Mr*** contacted our customer service
center via our online website and placed his subscriptions to ***, ***, and *** *** * *** on “do not
renew” statusThis would allow him to continue receiving the remaining issues
in his current term, however, at the end of his term the subscriptions would
not renew, nor would he be charged any renewal fees
Upon receipt of your correspondence on September 25,
2015, we cancelled Mr***’s subscriptions
to ***, ***, *** and *** *** * ***, generating a
full refund in the amount of $to his account. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

October 8,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case
#: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We
genuinely regret the inconvenience that Ms*** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** * *** and *** * ***, when
she accepted our promotional offer, which was presented by *** after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscription. The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions, the
annual charges were posted to her account
On
October 5, 2015, Ms*** contacted
our customer service *** and cancelled her subscriptions to *** * *** and *** * ***, generating a refund to her
account reflecting the value of unserved issues in the amount of $
We received notification from Ms***’s bank that she disputed the charges for her
subscriptions to *** * *** and *** * ***, resulting in a
full refund in the amount of being processed to her account
If Ms*** is not showing these refunds
posted to her account, she may contact her bank directly
Ms*** can be assured that her subscriptions have been
cancelled and the renewal charges have been refundedAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

In - I have received a letter from *** *** *** ***, one for ** *** and one for *** Each time after asking for a subscription for airline miles I have received a postcard basically informing me there is a problem and my order cannot be processed They are so nice to tell me my satisfaction is so important and they genuinely apologizeThere is no simple way to know what has happened except to learn no mags are coming and as for the miles in my account - you decide!

March 26,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, ***, *** *** and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
Upon receipt of your correspondence, on March 21, 2014, we cancelled Mr***’s subscriptions to ***, ***, *** *** and ***, generating a full refund in amount of $back to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the *** of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
'Arial", "sans-serif"; COLOR: black'>
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
On January 28, 2015, *** *** contacted our customer service center and requested to cancel all of his subscriptionsHis request was honored and no refund was processed as *** policy does not allow a refund of customer’s milesUpon receipt of your correspondence on February 5, 2015, we took the liberty of contacting *** *** and requested to have *** *** account reimbursed for the 16,milesThey have honored our request and refunded 16,miles to *** *** accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountWe at***, periodically reach out to *** customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the *** SkyMiles program is not dependant on a magazine purchase*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 23,
blackArial","sans-serif"">
*** ***
*** ***
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** ** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically renew following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On June 16, 2016, *** *** contacted our customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal feesThat same day, *** *** cancelled her subscriptions to *** *** ** *** *** *** *** *** ***, generating a refund to her account reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on June 20, 2016, we cancelled *** ***s subscription to ***, generating a full refund to her account in the amount of $In addition, we issued the remaining refund for her subscriptions in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service