CottageCare

April 1,
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*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered four magazine subscriptions, *** ***, *** *** ***, *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically renew following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on March 31, 2014, we cancelled Ms***’s subscriptions to *** ***, *** *** ***, *** *** and *** ***, generating a full refund in amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize Ms*** had difficulty cancelling her subscriptions, we will look into the matter furtherPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 17,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
MsShea:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that *** *** placed an order for *** * *** *** *** *** *** *** *** when he accepted our promotional offer after making a purchase at a
*** ***The offer allowed him to choose from a selection of
magazines and receive the first days of a 14-month subscription without
charge. After the trial period, his
subscriptions would continue automatically and be charged semi-annually to the
same credit card used for his *** transaction, unless he called our
toll-free customer service number to cancel.
*** sales associates are instructed to
inform customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders.
When we did not hear from *** *** that he wished to cancel his subscriptions at the
end of his trial period, the semi-annual subscription charges were posted to his
account.
Upon receipt of your correspondence on March 15,
2016, we cancelled *** ***’ subscriptions to *** * *** *** ***
*** *** *** *** generating
a full refund of $to his
accountIt should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that his subscriptions have been
cancelled and all charges have been refunded.
Also, *** *** may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
complimentsIn addition, we have added *** *** to our purged customer listWe have also requested
to have *** ***’ name to be removed from our
promotional mailing lists.
We also
regret that *** *** experienced any inconvenience in using our toll-free customer
service number. Our automated customer
service line was designed to provide customers with the most efficient means
possible for addressing their concerns regarding their subscriptions, and we
are sorry that he found this system difficult to use.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 5,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** *** * *** *** *** *** *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by *** AirlinesThis offer allowed him to receive the first year of issues for $per titleThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account
On May 26, 2015, Mr*** contacted our customer service center and cancelled his subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Mr*** contacted our customer service center again on May 27, and cancelled his subscriptions to *** *** *** *** *** *** *** ***Please note, Mr*** was at the end of his first term, therefore, no refund was due. During that same inquiry, Mr*** placed his subscription to *** *** *** *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, the subscription would not renew, nor would he be charged any renewal fees
On June 1, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** *** * ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence, June 2, 2015, we issued the remaining refunds for Mr*** subscriptions to *** *** * *** and ***, in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 22,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his trial period, the annual charges were posted to his account
On September 17, Mr*** contacted our automated customer service line and placed his subscription to *** *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged for any renewal fees
Mr*** contacted our customer service center on October 21, 2014, and cancelled his subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his account.
Upon receipt of your correspondence, on October 22, 2014, we issued the remaining refund for his subscription in the amount of $23.18, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelled and all charges have been refunded. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
We also regret that Mr*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 31,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, ***, *** *** *** *** and *** ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On December 16, 2014, and December 19, 2014, we received notification from Mr***’s credit card company that he disputed the charges for his subscriptions to *** *** and ***, resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
Upon receipt of your correspondence, on December 29, 2014, we cancelled Mr***’s subscriptions to *** *** *** *** and *** ***, generating a full refund in the total amount of $to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and the renewal charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

This company and whatever connection they have with *** and the Magazine Customer Service/Subscription service is providing misleading offers/services/awards If you are going to offer someone $of something for filling out a survey, you do not charge them for the items, Fees, SH, really anything Specially if the items are well under $in valueThere is no such as a "Nominal Fee" when you are giving something away You are, in fact, not really giving anything away and you are lying to the Web Customer Changing the label of what the amount is you are charging the customer is still charging the customerI will never use *** service again to provide survey feedback Thank you

October 30,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, ***, *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On November 23, 2012, we received notification from Ms*** bank that she disputed the charge for her subscription to *** ***, resulting in a full refund in the amount of $being processed to her account
Ms*** contacted our automated customer service line on October 24, 2014, and cancelled her subscriptions to ***, ***, and *** ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence on October 27, 2014, we issued the remaining refund for her balance on ***, ***, and *** *** in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
In addition, we have added Ms*** to our purged customer listWe have also requested to have Ms*** name removed from our promotional mailing lists. Please be assured that it is our strict corporate policy not to sell, rent or lease the personal information of our customers for secondary purposes such as marketing
In her complaint, Ms*** mentions that she was charged for *** *** *** through *** ***This is not our company. Ms*** should request more information regarding the charge, and contact their customer service by accessing their email address
We sincerely regret that Ms*** experienced any difficulty using our automated customer service systemThe system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Hi, I wanted to let you know that the credits have been received from Synapse, so the issue has been resolvedThanks, *** ***

February 16,
'Arial", "sans-serif"; COLOR: black'>
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed three orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase The first order was placed for ***, ***, and ***The second order was placed for ** *** and ***Both offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe third order was placed for *** ***, ***, *** and ***This offer allowed her to receive the first days of her subscription risk freeThe offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On August 22, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** ***, ***, *** and ***Please note, *** *** was not charged for these subscriptions*** *** contacted our customer service center again on February 1, 2015, and cancelled her subscriptions to ***, ***, ***, ** ***, and ***, generating a refund in the amount of $to her accountUpon receipt of your correspondence, on February 13, 2015, we issued a refund for the remaining balance on *** *** subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 9,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer
*** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve
her concerns
Our records show that we received an order in the name of *** *** for ***,
when she accepted our promotional offer, which was
presented online by Reserve America White LabelThe offer allowed her to choose from a
selection of magazines and receive the first days of a 15-month subscription
without being charged. After the trial
period, her subscription would continue automatically and that the same credit
card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account
Upon receipt of your correspondence on July 8, 2015, we cancelled Ms*** subscription
to ***, generating a full refund in the
amount of $back to her accountIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:
This company is running a scam in my opinion I completed a survey online and my "thanks" for doing so was a cheap magazine subscription No where did I see that I would be charged $35-dollars for a subsequent subscription! Who on earth would pay that much for a magazine subscription in the first place? Also I never received a renewal letter I had to search the internet to get a phone number to call and make the complaint The first few times I called I got an automated system that didn't have an option for an operator It was extremely frustrating
I do appreciate, however, the timely refund that the company has made to my account I have received it I still don't think that they deserve a Revdex.com A rating
Sincerely,
*** ***

I have been scammed as well I actually got charged today for a ton of magazinesI did the survey and thought I would be getting free magazines but I was being stupid and now this company wants almost $from me and they have already taken almost $from me!! I am just a teenager who works hard for his money and I want it back

May 8,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** * ***, when she accepted our promotional offer, which was presented online by *** *** *** *** The offer allowed her to receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her accountOn March 5, 2015, Ms*** contacted our automated customer service line and cancelled her subscription to *** ***, generating a full refund in the amount of $to her account.
Ms*** contacted our automated customer service line again on March 14, 2015, and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesDuring that same inquiry, Ms*** cancelled her subscription to *** *** * ***Please note her account was not charged for this subscription
Upon receipt of your correspondence, on May 8, 2015, we cancelled Ms*** subscription to ***, generating a full refund in amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments
Please note, we received notification from the publisher of *** that the title had ceased publication and would be replaced with ***, which started with the May issue
Despite multiple searches, we regret that we cannot locate an order for *** *** in our system with the information provided in her complaint. If Ms*** can provide us with additional information regarding her magazine subscription, it would help us locate her account. We request that she forward to us the billing descriptors (alpha-numeric codes beginning with “***” or “***”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

February 29,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThe first order was for
placed for *** *** *** &
*** *** *** *** *** This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $for each
subscriptionThe second order was placed for *** *** *** *** *** *** *** *** This offer allowed him to
receive the first days of his subscriptions risk freeBoth offers provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
Upon
receipt of your correspondence on February 25, 2016, we cancelled *** ***’ subscriptions
to *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions
have been cancelled and all charges have been refunded*** *** may
continue to receive one or two more issues of his magazine since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 24,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** *** *** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered *** *** *** *** *** *** *** when he accepted our promotional
offer, which was presented by Bizrate after he had completed a survey following
an online purchaseThis offer allowed him to receive the first term of his magazine selection
for a nominal fee of $for each subscriptionThe offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account
On June 3, 2015, Mr*** contacted our customer service center via our online
website and placed his subscriptions to *** *** *** *** *** *** *** on “do not renew” statusThis would allow him to continue
receiving the issues in the current term, however at the end of the term, his
subscriptions would not renew nor would he be charged for any renewal fees
Mr*** contacted our customer service
center on June 21, 2015, and cancelled his subscriptions to *** *** *** *** *** *** ***, generating a
refund reflecting the value of unserved issues in the total amount of $
to his account
Upon receipt of your correspondence, on June 23,
2015, we processed refunds for the remaining balance on Mr*** subscriptions in the total amount of $13.76.
It should be noted that banks direct us to ask customers to allow one to
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr*** can be assured that his
subscriptions have been cancelled and all renewal charges have been
refunded. Also, Mr*** may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:Again - there is no admission or acknowledgement of any wrongdoing, deceit, or intent to mislead. I want them to acknowledge that their employees are either poorly trained, or trained to mislead. I received information that was either misleading, conflicting, or completely wrong from every employee and supervisor every time I telephoned. I want them to acknowledge that their telephone message saying that the subscription price will be refunded doesn't differentiate between FUTURE renewals and CURRENTLY CHARGED renewals.
Sincerely,
*** ***

September 1,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that *** *** placed an order for *** ***, when he accepted an offer which was presented to him in his
*** *** monthly statementThis offer allowed him to receive the first
days of his subscription risk freeThe offer also provided that his
subscription would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge
On August 5, 2015, *** *** contacted our customer service center and cancelled
his subscription to *** ***, generating
a refund for unserved issues in the total amount of $to his account
During this same inquiry, *** *** also accepted a new order for Sports
Illustrated at a low promotional rate of $for issuesFollowing the
promotional term, the subscription would continue and the same terms and
conditions would follow as the original order
*** *** contacted our customer service center on August 24, and advised
he had not received the August 24, issue of *** ***We took the liberty of contacting the publisher
and they were unable to resend the issue to *** ***, therefore, we took
the liberty of crediting his account for the missed issue
On August
25, 2015, *** *** contacted our customer
service center again and requested that we send him the August 24, issue
of *** ***His request
was honored and we mailed him the issue via *** *** ***We have
confirmed using the tracking number (***) this issue was
delivered to *** *** on August 29,
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** ***, when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase. The
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Mr
*** that he wished to cancel his subscriptions at the
end of his first term, the subscription charges were posted to his account
On July 2, 2015, Mr*** contacted our automated customer service line and
placed his subscription to *** and
*** *** on “do not renew”
statusThis would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees
That same day, Mr*** contacted our customer service center via our online
website and cancelled his subscription to ***, generating
a refund reflecting the value of unserved issues in the total amount of $
to his account. During this inquiry, Mr
*** also accepted a new offer to receive *** at a low promotional rate of
$for issues
That same day, Mr*** accepted a “more time” offer that was extended for
his subscription to ***This
would allow him to continue to receive his subscription for an additional two
months. If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr***’
subscriptions to ***,
*** *** and ***, generating
a full refund in the amount charged of $to his accountIn addition, we
issued the remaining balance for his subscription to Veranda in the amount of $to his accountIt should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle
Mr
*** can be assured that his subscriptions have been
cancelled Also, Mr
*** may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation. He may keep these with our compliments
We
apologize for any inconvenience Mr*** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate their quick response and effort to resolve this issue
Sincerely,
*** ***