CottageCare

January
12,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for
*** *** when she accepted
our promotional offer after making a purchase at a *** storeThe
offer allowed her to choose from a selection of magazines and receive the first
days of a 14-month subscription without charge. After the trial period, her subscription would continue
automatically and be charged semi-annually to the same credit card used for her
*** transaction, unless she called our toll-free
customer service number to cancel.
*** sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On January 5, 2016, *** *** contacted our automated customer service line and
cancelled her subscription to *** *** generating a full refund in the
amount of $to her accountIt should be noted, however, that banks direct
us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 19,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** * *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 10, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 14, 2015, *** *** contacted our customer service center via our online website and placed her subscriptions to *** *** ***, *** *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees
That same day, *** *** cancelled her subscription to*** * ***, generating a full refund in the total amount of $back to her accountUpon receipt of your correspondence on February 17, 2015, we cancelled *** *** subscription to ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 24, *** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint
Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that*** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** ***This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account.
On February 18, 2015, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on February 20, 2015, we issued the remaining balance on *** *** subscription totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 8, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ** *** when she accepted our promotional offer, which was presented by *** *** *** This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On August 30, 2016, 2016, *** *** contacted our customer service center and cancelled her subscription to ** ***, generating a full refund to her account in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscription has been cancelledAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

August 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this timeIf *** *** can provide us with additional information regarding his magazine subscription orders, it would help us locate his account. We request that he forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “*** *** ** *** next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under We sincerely regret that we cannot resolve *** *** concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

December 10,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On December 3, 2014, Ms*** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on December 8, we issued the remaining balance on Ms***’s subscription totaling $
We have checked our billing system and have confirmed that Ms***’s refunds were issued to her account, even though she closed her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed (*** and ***)If Ms*** is still not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Ms*** can be assured that her subscription has been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

December 16,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an ordered for *, *** *** ***, ***, *** *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 30, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 8, 2014, Ms*** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms*** contacted our service center via our online website on December 9, 2014, and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesThat same day, Ms*** accepted a “more time” offer that was extended for her subscriptions to *, *** *** *** and ***
Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms***’s subscriptions to *, *** *** ***, ***, *** *** and ***, generating a full refund in amount of $167.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added Ms*** to our purged customer listWe have also requested to have Ms***’s name removed from our promotional mailing lists
We apologize Ms.*** *** had difficulty connecting to our customer service line, we will look into the matter further. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

May 6,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account.
Upon receipt of your correspondence on May 3, 2016, we cancelled *** ***’s subscription to ***Please note *** *** was at the end of his term, therefore, no refund was due.
*** *** can be assured that his subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 26,
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*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received two orders for Mr***The first order we received was in the name of * * * ***, for ***, *** *** and *** when he accepted our promotional offer, which was presented to him following a purchase he made at a ***'s storeThe offer allowed him to receive the first days of a 15-month magazine subscription at no costAfter the trial period, his subscriptions would continue automatically and he would be charged semi-annually to the same credit card used for his ***’s transaction, unless he called our toll-free customer service number to cancel***’s sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
The second order we received was in the name of *** ***, for *** and *** ***, when she accepted our promotional offer following a phone call she had with *** ***The offer allowed her to try the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged monthly if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account
We received notification from Mr***’ credit card company on March 21, 2014, March 23, and March 25, that he disputed the charges for his subscriptions to *** ***, *** and *** *** resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
Upon receipt of your correspondence on March 24, 2014, we cancelled Mr***’ subscriptions to *** and ***, generating a full refund in the amount of $to his accountIn addition, we also issued a refund for the previous years’ charges for his subscriptions to ***, *** *** and *** in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazine since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 2,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** *** for Guitar
Player, Road & Track and Rolling
Stone, following a purchase she made
at a *** *** storeThe offer allowed her to choose up to
three titles from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
Prior to the billing event, Ms*** would receive
a notice reminding her of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events
On June 29, 2015, Ms*** contacted our automated customer service line and cancelled
her subscriptions to *** *** *** * *** *** *** ***, generating a full refund to her
account in the amount of $
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded Also, Ms
*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her
subscriptionsPlease be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

February 17,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchase. The first order was placed for *** *** *** * *** *** *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for *** *** * *** and ***This offer allowed him to receive the first days of his subscription risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On February 16, 2015, *** *** contacted our customer service center and requested to cancel all of his subscriptions and to stop his order from being processedUnfortunately, by the time his request was received, his order had already processed on our systemThat same day, we honored his request and cancelled his subscriptions to *** *** *** * *** *** *** *** *** * *** *** ***, generating a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to *** *** ** *** *** *** *** *** contacted our customer service center via email correspondence on February 17, 2015, and requested the reimbursement of his overdraft feesAlthough it is not our standard practice, *** *** should fax a copy of his bank statement to my attention showing the magazine charges and the overdraft feesGiven the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ***
*** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We’d like to apologize for the misinformation that *** *** received when speaking to our representatives regarding his magazine orderWe have listened to the calls and feedback has already been provided to the representatives and their superiorsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 14,
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*** ***
*** ***
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear MsShea:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** ***, when she accepted our promotional offer, which was presented by ***.comThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On May 27, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** ***, on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
*** *** contacted our customer service center via on June 8, and requested to cancel her subscriptions to *** *** *** ***Her request was honored and a refund was processed reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence on June 9, 2016, we issued the remaining refund for *** ***’s balance on *** *** *** ***, in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August 18,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his
concerns
Our records show that Mr
*** placed two orders with our company when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchaseThe first order was placed for *** *** *** *** *** *** * *** and
*** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was placed
for *** ***This offer allowed
him to receive the first days of his subscription risk freeBoth of these
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel. In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
On July 2, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedThat
same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the
total amount of $to his account.
We
received notification from Mr*** bank on July
21, 2015, that we could not obtain authorization on his credit card for his
subscription to ***, resulting in his order
being cancelled
On July 27, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** *** *** *** on “do not renew” status
That same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the total
amount of $to his account.
Mr*** contacted our customer service center on August 12,
2015, and cancelled his subscriptions to *** * *** and *** *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on August 13, 2015, we issued
the remaining refund for his balance on his
subscriptions totaling $It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have
been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 14,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** ***, when he accepted our promotional offer, which was presented by ***. The offer allowed him to receive one term of his magazine selections
On October 1, 2014, Mr*** contacted our customer service center and cancelled his subscription to *** *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his accountUnfortunately, we cannot reinstate an order once it has been cancelled.
For the inconvenience, we have placed a complimentary order for issues for *** *** *** on October 14, He should begin to receive his selection in six to ten weeks
In addition, we issued the remaining balance for Mr***’s subscription in the amount of $If he purchased his subscription using a credit card, the refund will appear on his statement within one to two billing cyclesIf he paid with a check or gift certificate, the refund will be applied to his *** account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed three orders with our company, when he accepted our promotional offer, which was presented by *** *** The first order was placed for *** ** *** *** *** The second order was placed
for *** *** and the third order was placed for *** and *** *** ***The offers allowed him to receive one
term of his magazine selections for a points paid subscription
All subscriptions offered by our company are
subject to change and are based on availability with the publisher. We regret any inconvenience experienced by Mr
***For the inconvenience, we have contacted *** *** and requested to have Mr
***’s account
reimbursed for the milesThey have honored our request and his miles have
been added back into his accountIt should be noted that airlines direct us to
ask customers to allow three to four weeks for written confirmation of the refund
to appear back to their account
Mr
*** can be
assured that his subscriptions have been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in process
at the time of cancellation. He may keep
these with our compliments
We
apologize for the unsatisfactory experience Mr*** had with
our companyPlease be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 24,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
*** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** ***, *** *** and *** ***, following a purchase he made at *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** *** *** transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the semi-annual subscription charges were posted to his account
On March 21, 2015, *** *** contacted our customer service center via our online website and placed his subscription to *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, *** *** cancelled his subscriptions to *** *** and *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence, on March 23, 2015, we cancelled *** ***’s subscription to *** ***, generating a full refund in the amount of $to his accountIn addition, we issued the remaining balance on his subscriptions totaling $50.85, which includes the previous year’s refundsIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

September 18, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ** *** and ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedUpon receipt of your correspondence, we cancelled *** ***’s subscription to ***Please note, her account was not charged for this subscription Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

This company is running a scamAfter making only purchases you are offered a value for taking a survey, wen you finish the survey your are offered free magazine but must pa dollars handling/shiping, and when the free subscription is up you get auto billing (thats in their fine print) for some outrageous ratesTrying to contact them is impossible

November 25,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***tWe genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** when she accepted our promotional offer following a phone call she had with LiveOps. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On June 9, 2011, *** *** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
*** *** contacted our automated customer service line again on November 15, and cancelled her subscriptions to *** *** *** *** *** *** generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, we issued the remaining refund for her balance on *** *** ‘s subscriptions in the amount of $233.41, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
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