CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if *** *** is willing to refund the $fee assessed by my bank for these unexpected charges
I am faxing a copy of my bank statement per *** *** request and hope that he will reimburse the overdraft feeSince the refund to my account was prompt, the second fee of $was not charged so I am only asking for $in overdraft fees be reimbursed
Sincerely,
*** ***

February 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThe first order was for
placed for *** *** *** &
*** *** *** *** *** This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $for each
subscriptionThe second order was placed for *** *** *** *** *** *** *** *** This offer allowed him to
receive the first days of his subscriptions risk freeBoth offers provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
Upon
receipt of your correspondence on February 25, 2016, we cancelled *** ***’ subscriptions
to *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions
have been cancelled and all charges have been refunded*** *** may
continue to receive one or two more issues of his magazine since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 17,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** *** through our program when she accepted our
promotional offer, which was presented by *** ***. The offer allowed her to receive issues
for a points paid subscription and issues for $After both terms, her
subscription would continue automatically and be charged to the credit card
that was provided when placing her order, unless she called our toll-free
customer service number to cancelIn addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
When we did not hear from Ms
*** that she wished to cancel her
subscription at the end of her first term, the annual subscription charges were
posted to her account
On June 10, 2015, Ms*** contacted our automated customer service line and
cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in
the amount of $to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Upon receipt of your correspondence, on June 11,
2015, we issued the remaining balance on Ms*** subscription in the
amount of $back to her accountIn addition, we issued a refund in the
form of a check in the amount of $167.00, which includes the previous year’s
chargesMs*** should allow
2-weeks to receive her check in the mail
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refundedAlso, Ms*** may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellationShe may keep these with our compliments
We also regret that Ms*** experienced any
inconvenience in using our toll-free customer service numberOur automated
customer service line was designed to provide customers with the most efficient
means possible for addressing their concerns regarding their subscriptions, and
we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
serviceIf I can be of any further assistance in this matter, please contact
me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

May 8,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Despite multiple searches, we regret that we cannot locate an order for *** and *** *** in our system with the information provided in Ms***’s complaint.
We took the liberty of contacting the publisher for *** and *** *** to confirm how they received the ordersThe publisher did confirm that the orders were placed directly with their companyMs*** may contact the publisher directly to obtain additional information regarding how the orders were placedFor additional information regarding ***, please use this number ###-###-####For additional information regarding *** ***, please use this number ###-###-####
As previously stated, our records show that Ms*** placed an order for *** ***, *** * ***, ** *** *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel
To summarize, Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 31,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, ***, The *** and *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found the renewal postcard was mailed to her on September 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 29, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to ***, ***, The *** and *** *** *** Magazine, generating a refund for unserved issues in the total amount of $to her account
Upon receipt of your correspondence, on December 30, 2014, we issued the remaining balance on Ms***’s subscriptions in the amount of $193.93, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** when she accepted our promotional offer, which was
presented by Magazine Discount Center. This offer allowed her to receive the first
days of her subscription risk freeThe offer also provided that her subscription would automatically continue
following the initial term and that the same credit card would be charged if
she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms*** that she wished
to cancel her subscriptions at the end of her first term, the annual charges
were posted to her account
On December 30, 2015, Ms*** contacted our
customer service center and cancelled her subscription to *** ***
generating a full refund in the amount of $to her accountIt should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
Ms*** can be assured that her subscription has
been cancelledAlso, Ms*** may continue to receive one or two more issues
of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsIn
addition, we have added Ms*** to our purged customer listWe have also
requested to have Ms***’s name to be removed from our promotional mailing
lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

January 16,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, *** ***, *** *** and ***, when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We took the liberty of contacting *** *** and *** ***, and after further research, we found Mr*** had grace issues added onto his subscriptions; therefore he was still being sent issues. We have requested to have his subscriptions cancelled and the publisher has honored our request. Mr***’s last issue for *** *** and *** *** will be the January 30, issue
Mr*** can be assured that his subscriptions have been cancelled.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

March 12,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented online by The *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account
On March 6, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his account.
Upon receipt of your correspondence on March 10, 2015, we issued the remaining balance for Mr*** subscription in the amount of $108.00, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing
Mr*** can be assured that his subscription has been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

From: *** * *** Sent: Wednesday, July 16, 11:AMTo:
href="mailto:[email protected]">[email protected]: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
This matter has now been resolvedPlease close complaint #***
___________________
*** ***

June 3,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms***’s renewal postcard was mailed to her on March 11, We apologize if Ms*** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
Upon receipt of your correspondence on June 2, 2015, we cancelled Ms***’s subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

January 30,
ideograph-numeric">
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was for placed for *** ***, ***, *** and ** *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was placed for ***, *** and ***This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On November 16, 2014, *** *** contacted our automated customer service line and cancelled her subscriptions to *** ***, ***, *** and ** *** *** ***, generating a full refund in the amount of $to her account
*** *** contacted our automated customer service line again on November 30, 2014, and cancelled her subscriptions to *** and ***, generating a full refund in the amount of $to her account
During that same inquiry, *** *** placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
On December 27, 2014, we received notification from *** *** credit card company that she disputed the charges for her subscription to ***, resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 18,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
We regret that *** *** experienced any difficulty using our websiteThe website was designed to provide customers with the most efficient means possible for addressing various concerns regarding their ordersThe problem is there are several orders for *** *** *** going to her apartment complex
As requested in her complaint, here is the subscription ID for her order for *** *** ***(***)We are unsure why this information did not show on her billing statement, however some credit cards limit the amount of characters we can use for our billing descriptors, which may be why this wasn’t included
*** *** can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 29,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wal***gford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, ***, ***’* *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an on***e purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions, the annual charges were posted to her account
Please note that on July 2, 2013, we received notification from the publisher of *** that the title had ceased publication and the remaining issues in her current paid term would be replaced with *** or ***
On April 24, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *** *** and ***’* ***, generating a refund reflecting the value of unserved issues in the amount of $to her account
That same day, Ms*** contacted our customer service center and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $back to her account
Upon receipt of your correspondence, on April 25, 2014, we processed a refund for the remaining balance of Ms***’s subscriptions in the total amount of $6.26. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

these people are so underhanded its not even funny, we never signed up for a full subscription I had to call numbers before I got an actual person who you cant half understand I am calling the Trade Commission about how these folks are allowed to get subscriptions like they do, you order something on line and you are told it is free for days then you get billed for a year every year without signing anything even though you don't say yes to the offer, modern day thieves

April 22,
*** ***
Complaint Consultant
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for The ***, *** * *** *** and *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On April 17, 2015, Ms*** contacted our automated customer service line and placed her subscriptions to The ***, *** * *** *** and *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current term; however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms*** accepted a new offer to receive The *** at a low promotional rate of $for issuesMs*** also accepted a new offer to receive *** at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order
That same day, Ms*** cancelled her new subscriptions to The *** and ***Please note her account was not charged for these subscriptions
To summarize, Ms*** will continue to receive her subscriptions until the end of her current termPlease be assured her subscriptions will not renew, nor will she be charged any future fees
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. Ms*** can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

I phoned the credit card company today and was told that the matter was resolved. The Bank said that the magazine company had returned the sum taken from my account. The magazine company returned partial payments on 10/10/and then returned
the rest on 10/24/credited to my account. I would like to thank you for your help Sincerely *** ***

Arial","sans-serif"">December 12,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 1, 2016, *** ***i contacted our service center via our online website and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $During that same inquiry, *** *** placed her subscriptions to *** *** ** *** and *** on a “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on December 7, 2016, we cancelled her subscription to ** ***, generating a full refund to her in the total amount of $In addition, we issued the remaining refund for her subscription to ***, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

May 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, *** * ***, ** *** *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
Upon receipt of your correspondence on May 6, 2015, we cancelled Ms***’s subscriptions to *** ***, *** * ***, ** *** *** *** and *** ***, generating a full refund of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The above is the normally generated response, but I need to add that the events didn't exactly take place as stated by the companyI actually ordered magazines with that original offer (*** *** was the fourth)After receiving my first issue of each of them, I decided against the whole thing and cancelled them allBut a year later, I started receiving *** *** and *** *** againI again attempted to cancel them and thought I finally hadBut then both magazines started coming again this past November or December
*** *** has told me they don't have me on their mailing list--so I don't know how I keep receiving it*** *** has been VERY unhelpful, telling me that I signed up for this and I need to deal with Synapse--there's nothing they can do
And even though Synapse says they've both been cancelled as of September (I think that's what the response says--I don't have it in front of me), I have in front of me the very latest issue of *** *** (April 2014) and the March issue of *** ***
But I am willing to accept the response if what they say at the end is true: that I have been removed permanently from their records and will no longer be charged for any more magazines
Sincerely,
*** ***