CottageCare

November 26,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** **
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** **. We genuinely regret the inconvenience that Ms** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms** placed an order for *** *** ***, ***, *** *** ***, and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On November 21, 2014, Ms** contacted our automated customer service line and placed her subscriptions to *** *** ***, ***, *** *** ***, and *** ***, on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would he be charged for any renewal fees
Upon receipt of your correspondence on November 24, 2014, we cancelled Ms**’s subscription to ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms** can be assured that her subscription to *** has been cancelled and the renewal charge has been refunded. Also, Ms** may continue to receive one or two more issues of her magazine since it was in process at the *** of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

May 16,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #:
***
Consumer:
*** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered *** when he accepted our promotional offer, which was presented
by *** after he had completed a survey following an online purchaseThis
offer allowed
him to receive the first term of his magazine selection for a nominal fee of
$for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account
Upon receipt of your correspondence, on May 14,
2014, we cancelled Mr***’s subscription to ***, generating a full refund in
amount of $to his account. It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr*** can be assured that his subscription
has been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazine since it was in
process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Arial","sans-serif"">February 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her first term, the annual renewal charges were posted to her account
On January 27, 2017, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $back to her account
Upon receipt of your correspondence, on February 6, 2017, we processed a refund for *** *** in the total amount of $142.00, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction. 3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a *** *** *** article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted. I'll summarize with a quote from the aforementioned *** article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it."
Sincerely,
*** ***
10/15/

March 29,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an
order for *** * *** *** *** *** *** *** ***, when
she accepted our promotional offer, which was presented by *** after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** ***
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On March 8, 2016, *** *** contacted our customer service center
and cancelled her subscriptions to *** *** *** *** *** *** *** * ***, generating a refund
reflecting the value of unserved issues in the amount of $to her account
*** *** contacted our customer service center again on March 22,
and requested the remaining refund for her subscriptions to *** *** *** *** *** *** *** * *** Her request
was honored and we issued the refund back to her account in the amount of
$
On March 28, 2016, *** *** contacted our customer service center
again and requested the refund for the previous year her subscriptions to *** *** *** *** *** *** *** * ***Her request
was honored and we issued the refund back in the amount of $back to her
accountIt should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that all of her
subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our compliments
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in *** ***’s complaint. If she can provide us with additional
information regarding her magazine subscriptions, it would help us locate the
chargesWe request that she forward to us the billing descriptors
(alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries
on her statement, which would allow us to identify the transactions and any
other name or address that the subscription might be listed under
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 1,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** she wished to cancel her subscriptions at the end of her first term, the subscriptions charges were posted to her account
Upon receipt of your correspondence on May 27, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** ***, generating a full refund in the amount of $back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint #*** Dear Sirs, I have been refunded all monies collected by Synapse Group IncI am so grateful for your assistanceI can only imagine how long it would have taken me without your helpKeep up the wonderful work! Thank you
most kindly Sincerely Yours, *** ***

October 2,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: Monica *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 10, 2014, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a refund for unserved issues in the total amount of $to her accountDuring that same inquiry, *** *** also accepted a new offer to receive *** *** at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
*** *** contacted our automated customer service line again on September 8, and cancelled her subscription to *** *** ***, generating a refund for unserved issues in the total amount of $to her accountThat same day, *** *** placed her subscription to *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged renewal fees
On September 11, 2014, *** *** contacted our customer service center via our online website and requested to cancel her subscription to *** ***Her request was honored and a refund for unserved issues in the amount of $was issued to her account
*** *** contacted our customer service center via our online website on September 24, and requested the remaining refund for her subscription to *** ***Her request was honored and a refund in the amount of $was issued to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name removed from our promotional mailing lists.
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 11,
blackArial","sans-serif"">
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** ** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On July 4, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** * *** *** *** *** *** *** ***, We generating a refund in the total amount of $to her account
Upon receipt of your correspondence, on July 5, 2016, we issued the remaining balance on *** *** subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

December 23,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
We received notification from Ms***’s bank on November 30, 2014, that we could not obtain authorization on her credit card for her subscription to *** ***, resulting in her order being cancelled
Upon receipt of your correspondence, on December 19, 2014, we placed a new order for *** ***, at the same promotional rate of $Following the first term, the subscription will continue and the same terms and conditions will follow as the original orderIn addition, Ms*** should begin to receive her magazine in four to ten weeks
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

This is one of the worst companies everNever doing what they claim when it comes to their shady magazine sells via onlineStating they email you about upcoming charges so you have a chance to cancel and then never sending itCausing outrageous charges to bank accountsOne of the most shady companies I have ever seenShouldn't have a A+ with Revdex.com but a big fat FFF

October 3,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, *** *** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** ***’s renewal postcard was mailed to her on December 19, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
The renewal prices are our standard renewal rates for *** *** * *** *** *** *** ***Our renewal prices still represent a significant savings off the single issue newsstand price. We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer
On March 4, 2014, *** *** contacted our automated customer service line and accepted a special offer to keep her subscription to *** active, which allowed her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged any renewal feesIn addition, she would also receive a gas rebate
During that same inquiry, *** *** cancelled her subscriptions to *** * *** *** ***, generating a refund reflecting the value of unserved issues in the total amount of $back to her account
On September 22, 2014, *** *** contacted our automated customer service line again and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
*** *** contacted our customer service center on September 30, 2014, and cancelled her subscription to ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on October 2, 2014, we issued the remaining refunds for her subscriptions to *** *** * *** *** *** *** ***, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

See Attached Document

August 20,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that Ms*** *rdered *** *** *** *** *** *** * *** *** *** *** when she accepted our promotional offer, which was
presented by Bizrate, after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each chargeWe apologize if MsWarwick
did not receive this notice
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account.
On August 17, 2015, Ms*** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** *** *** * *** on “do not renew” statusThis would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees
Upon receipt of your correspondence, on August 20,
2015, we cancelled Ms*** subscriptions to *** *** ***, *** *** *** * *** *** *** ***, generating
a full refund in amount of $back to her accountIt should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
MsWarwick can be assured that her
subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 22,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for G*** *** *** *** *** *** *** *** * ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine
selections for a nominal fee of $per title. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the
end of her first term, the semi-annual subscription charges were posted to her
account
On July 2, 2015, Ms*** contacted our customer service center and cancelled
her subscriptions to *** *** *** *** ***, generating a refund in the
amount of $to her account
Ms*** contacted our customer service
center again on July 5, 2015, and accepted a “more time” offer that was
extended for her subscriptions to *** *** *** *** * ***
This would allow her to continue to receive her subscriptions for an additional
two months. If, at the end of that
period, she decided to cancel her subscriptions, she would still be entitled to
receive a full refund of the renewal charge
On July 8, 2015, Ms*** contacted our service center via our online website
and placed her subscriptions to *** *** *** *** * *** on
“do not renew” statusThis would allow her to continue receiving the remaining
issues in her current paid term, however, at the end of her term the
subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence on July 20, 2015, we
cancelled Ms*** subscriptions to *** *** *** *** * ***, generating a full refund in the amount of
$back to her accountIn
addition, we issued the remaining refund for her balance on *** ***, in the amount of $back
to her accountIt should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refunds to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refundedAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

","sans-serif">September 28,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** * ***, *** * ***, *** *** and *** *** * ***, when she
accepted our promotional offer through *** ***The offer allowed her to
receive the first year of issues for $for each subscriptionThe offer
also provided that her subscriptions would continue automatically and be
charged to the credit card that was provided when placing her order, unless she
called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On September 20, 2015, Ms*** contacted our automated
customer service line and placed her subscription to *** * *** on “do not renew” statusThis would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscription would not renew, nor would she be charged any renewal
fees
Ms*** contacted our customer service center on September 22, 2015, and
cancelled her subscriptions to *** * ***, *** * ***, *** *** and *** *** * ***, generating a full refund in the amount of $back to her
account
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Arial","sans-serif"">February 7,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, when he accepted our promotional offer after making a purchase at a *** store for *** ***, *** *** and *** *** ***The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being chargedAfter the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On January 27, 2017, Ms*** contacted our customer service center and cancelled her subscriptions to *** ***, *** *** and *** *** ***, generating a full refund to back to her account in the amount of $
Upon receipt of your correspondence, we issued the remaining refund for her subscriptions in the total amount of $196.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 24,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show *** *** has contacted our customer service center numerous times requesting the reimbursement of his overdraft feesAlthough it is not our standard practice to reimburse these fees, we did honor his request without requiring his bank statement. We have checked our billing system and have confirmed that *** *** refund of $was processed to his accountHe may provide his bank with the following reference number to confirm that our refund was processed (***)
As previously stated, *** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be advised customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 14,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ** *** *** *** *** *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, Ms*** contacted our automated customer service line and cancelled her subscriptions to ** *** *** *** *** *** ***, generating a refund for unserved issues in the total amount of $to her account
That same day, Ms*** contacted our customer service center and cancelled her subscriptions to *** *** *** *** * ***, generating a refund in the amount of $to her account
Upon receipt of your correspondence, on February 27, 2015, we issued the remaining refund for the balance on her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We took the liberty of contacting *** *** * *** and after further research found that Ms*** had two active subscriptionsThe publisher confirmed the first term was cancelled on February 26, 2015, however, the second term was still activeThe publisher has cancelled all terms and the last issue delivered will be the May issue
For the inconvenience, we have issued a refund in the amount of $2.00, for the previous year’s charge, to be processed to her account
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 12,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
As previously stated, the offer provided that Mr
***’s subscriptions would automatically continue following the initial
termAny customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice
postcard
The renewal notification that we mail to our
customers is a reminder of future billing eventsIn addition, the scheduled
charge amount is provided and the date by which to cancel to avoid being
charged. We sincerely apologize if he
did not receive this postcard
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account.
We apologize for the
unsatisfactory experience Mr*** had with our companyPlease be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service