CottageCare

October 21,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear M** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that *** *** placed a magazine order for *** *** * *** *** *** *** *** ***, and *** *** when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel.
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On October 7, 2015, *** *** contacted our automated customer service line and placed her subscription to *** *** * *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees *** *** contacted our automated customer service line again on April 27, 2016, and placed her subscription to *** *** *** *** *** Magazine on “do not renew” status.
On October 12, 2016, *** *** contacted our customer service center and cancelled her subscription to *** ***, generating a full refund in the amount of $to her account.
Upon receipt of your correspondence, on October 15, 2016, we issued the remaining balance on *** ***’s subscriptions totaling $86.69, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

After I completed a survey, I was given the opportunity to get magazines for a year subscription for a total of two dollars, then received a second offer for three more magazines for a month subscription for $eachI authorized the charges of $and I believe the was a $processing feeI almost immediately received a charge to my bank account for $89.00! This was not authorized and caused a great hardship on my family as we have five kids, many animals and only one person in the home employedThis charge has cost us so much more money than just what they chargedI have tried to contact them via email, their contact page, and calling themI have been on hold for a very long time and have had no response to the emails(it has been a week since the first was sent!) So now I am reporting here and will dispute the charge through the proper channelsThis is dishonest and needs to be rectified!

June
24,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered *** *** *** *** *** *** *** ***, when he accepted our promotional
offer, which was presented by Bizrate after he had completed a survey following
an online purchaseThis offer allowed him to receive the first term of his magazine selection
for a nominal fee of $for each subscriptionThe offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished
to cancel his subscriptions at the end of his first term, the subscription
charges were posted to his account
On June 15, 2015, Mr*** contacted our
automated customer service line and cancelled his subscription to *** ***, generating a full refund
in the total amount of $to his accountDuring this same inquiry, Mr*** also accepted a new order for *** ***, at a low promotional rate of $for issuesFollowing the
promotional term, the subscriptions would continue and the same terms and
conditions would follow as the original order
Mr*** contacted our automated customer service
line again, on June 16, 2015, and cancelled his subscription to ***, generating a refund to his
account reflecting the value of unserved issues in the amount of $During
this same inquiry, Mr*** also accepted a new order for ***, at a low promotional rate of
$for issuesFollowing the promotional term, the subscriptions would
continue and the same terms and conditions would follow as the original order
On June 19, 2015, Mr*** contacted our customer
service center and cancelled his subscriptions to *** *** *** *** *** *** *** ***, generating a refund to his account reflecting
the value of unserved issues in the amount of $
Upon receipt of your correspondence on June 23, 2015, we issued
the remaining refund for his subscriptions in the total amount of $It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Mr*** should fax a copy of his bank
statement to my attention showing the magazine charge and the overdraft fees
Given the concern he expressed in his letter regarding his private information,
he can delete or blacken out any other information on the page. If we determine that reimbursement of the
overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ***
Mr*** can be assured that his subscriptions
have been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 29,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this timeIf *** *** can provide us with additional information regarding his magazine subscription orders, it would help us locate his account. We request that he forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “*** *** ** *** next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
We sincerely regret that we cannot resolve *** *** concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August 27,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** * ***, when he accepted our promotional offer, which was presented by *** ***The offer allowed him to earn miles for each magazine that he purchased The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
Upon receipt of your correspondence on August 25, 2014, we cancelled *** ***’s subscription to *** * ***, generating a full refund in the amount of $back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: This company promises discounts and free subscriptions and is not honoring the web advertisingThe reason they do not have ne in their system is because I would not give them my credit card numberTheir offer said free! Not fee if you pay for this or that I paid for the flowers that I ordered through a credit cardIf they were truly giving away this magazine subscriptions because of that order would not they have that info anywayI would not give my credit card.
I also am in the process of submitting a complaint to the US *** *** office in CT>
Scammers like this company need to quit offering web advertisements that they will not back up.
A Revdex.com investigation is in orderI don't understand how they can have such a good rating with the Revdex.com when they have so many complaints registered with you.
Sincerely,
*** ***

September 26,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** * *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** *** *** *** The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On August 27, 2015, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** and *** ***Please note her account was not charged for these subscriptions
We received notification from *** ***’s bank on September 15, 2016, that we could not obtain authorization on her credit card for her subscription to *** resulting in her order being cancelled
Upon receipt of your correspondence on September 21, 2016, we cancelled *** ***’s subscriptions to *** *** * *** and *** generating a full refund in the amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 22,
Roman">
*** ***
*** *** *** *** *** ** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: Connie ***
Dear
Ms***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for All You, Prevention, Time and National Geographic
Traveler, when she accepted our
promotional offer, which was presented by *** after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Ms
*** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
Please note that on December 7, 2015, we received
notification from the publisher of All You that the title had ceased
publication therefore her subscription was cancelled and a full refund in the
amount of $was processed to her account
On December 18, 2015, Ms*** contacted our customer service center and cancelled
her subscriptions to Prevention, Time and
National Geographic Traveler, generating a refund for unserved issues in
the total amount of $to her account
Upon receipt of your correspondence on December 22, 2015, we have
issued the remaining refunds for her subscriptions in the total amount of
$It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Despite multiple searches, we regret that we cannot
locate two charges for $for All You
in our system with the information provided in her complaint. If Ms*** can provide us with additional information regarding
the magazine subscription, it would help us locate the account. We request that she forward to us the billing
descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the
entries on her statement, which would allow us to identify the transactions and
any other name or address that the subscription might be listed under
Ms
*** can be assured that her subscriptions have been
cancelled and the renewal charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

December 15,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders when she accepted our promotional offers, which were presented by *** after she had completed a survey following an online purchaseThe first order was placed for ** *** and ***This offer allowed her to receive the first term of her subscriptions for issues for $eachThe second order was placed for ***, *** and ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 5, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to ** ***, ***, ***, *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on December 8, 2014, we issued the remaining refunds for Ms***’s subscriptions in the total amount of $5.82, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms*** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

November 10,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders through our program when she accepted our promotional offer, which was presented by *** ***. The first order was for *** *** and the second order was placed for *** *** and *** ***The offers allowed her to receive one term of her magazine selections for a points paid subscription
On November 2, 2014, *** *** contacted our service center via our online website and requested to confirm the address for both subscriptions to *** *** and *** ***We confirmed the address in our system and in addition, we took the liberty of contacting the publisher to confirm the address
The publisher confirmed the order for *** *** and *** *** is being delivered to:
*** *** III
*** *** *** ***
*** ** ***
*** *** is due to start with the November 17, issue and set to expire with the October 26, issueIn addition, his subscription to *** *** is due to start with the December 1, issue and expire with the November 1, issue
The publisher also confirmed the other order for *** *** is being delivered to:
*** *** Jr
*** *** ***
*** ** ***
His subscription to *** *** started with the October 13, issue and is set to expire with the September 14, issueThe next issue he is scheduled to receive is the November 24, issue
If *** *** gift recipients miss any issues to their subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

May 8,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, it is not our standard practice to reimburse for late fees and we would have honored the refund as promised by our representative; however Ms*** confirmed her credit card company removed the $in charges from her account
Ms*** contacted our customer service center on April 18, and cancelled her subscriptions and a refund for unserved issues in the amount of $was processed to her accountOn April 20, 2015, we issued the remaining refund for her subscriptions in the amount of $24.62, which brings her total refund amount to $In addition, we issued a refund in the amount of $for the previous year’s charges for the inconvenience
If Ms*** is not showing these refunds posted to her account, she may contact our customer service center directly at ***One of our representatives will be happy to assist her
We sincerely apologize for the unsatisfactory experience Ms*** had with our companyCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Read More Customer Complaints:
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October 28,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** and *** when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On October 22, 2016, *** *** contacted our automated customer service center and placed his subscription to *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees
Upon receipt of your correspondence on October 28, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** and Time, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 16,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time
If *** *** can provide us with additional information regarding his magazine orders, it would help us locate his account. We request that he forward to us the name of the magazine and billing descriptors (alpha-numeric codes beginning with “TWX”, “TME” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the items might be listed under
We sincerely regret that we cannot resolve *** *** concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

August 12,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** ordered *** *** *** *** *** ***, when she accepted our promotional offer, which was presented
by Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account
On August 10, 2015, Ms*** contacted our automated customer service line and
cancelled her subscription to ***, generating a refund for unserved
issues in the total amount of $to her account.
That same day, Ms*** contacted our customer service center and cancelled her
subscriptions to *** *** *** *** ***, generating a refund for unserved issues in the total amount
of $to her account.
Upon receipt of your correspondence on August 17,
2015, we processed a refund for the remaining balance for her subscriptions
totaling $It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) ***
Sincerely yours,
*** ***
Manager, Customer Service

August 20,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** ***
placed two orders with our company when she accepted our
promotional offer, which was presented by *** after she had completed a
survey following an online purchaseThe first order was placed for ** *** *** *** and *** ***This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each titleThe second order was for placed for ***, *** and ***This
offer allowed her to receive the first days of her subscriptions risk free
Both offers provided that her subscriptions would automatically continue
following the initial term and that the same credit card would be charged if
she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
*** by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
Upon receipt of your correspondence on August 19,
2015, we cancelled *** ***’ subscriptions to ***, ***, ***, ** *** *** ***
and *** ***, generating a
full refund in the amount of $to her account. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have
been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of
her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) 391-
Sincerely yours,
David K
Manager, Customer Service

October 9,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an
order for ***,
*** ***, *** *** and
***, when he accepted our
promotional offer, which was presented by *** after he had completed a
survey following an online purchaseThis offer allowed him to receive the first term of his magazine
selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account
On September 29, 2015, Mr*** contacted our customer service
center via our online website and requested to cancel his subscriptions to *** and *** ***His request was honored
and we issued a refund for unserved issues in the total
amount of $to his account
Mr*** contacted our customer service center via our online website on
October 6, 2015, and cancelled his subscription to *** ***, generating a full refund in the
amount of $back to his accountThat same day, Mr*** placed his subscription to *** on “do not renew” statusThis would allow him to continue
receiving the remaining issues in his current term, however, at the end of his
term the subscription would not renew, nor would he be charged any renewal
fees
Upon receipt of your correspondence, on October 7,
2015, we issued the remaining refund for his
subscriptions in the total amount of $
back to his accountIt should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
We apologize for any
inconvenience Mr*** may have experienced in his attempts to cancel his
subscriptionsPlease be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 5, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that *** *** placed an order for *** *** *** *** *** *** *** when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account On August 5, 2015, *** *** contacted our automated customer service line and placed his subscription to *** *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged any renewal fees We received notification from *** ***’s bank on June 27, 2016, stating that he disputed the charges for his subscription to *** *** *** resulting in his subscription being cancelled and a full refund in the amount of $being processed to his account Upon receipt of your correspondence, on July 1, 2016, we processed a refund for the remaining balance of *** ***’s charges totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

April 1,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** ***, I*** *** *** ***, when she accepted our promotional offer, which was presented by ***The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On October 22, 2014, Ms*** contacted our customer service center via our online website, and accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms*** contacted our customer service center via our line website, again, on October 25, 2014, and cancelled her subscription to ***, generating a full refund in the amount of $back to her account
On December 23, 2014, Ms*** contacted our customer service center via our online website and requested to cancel her subscription to *** ***Her request was honored and a refund for unserved issues was issued to her account in the amount of $
Ms*** contacted our customer service center via our online website, again, on March 27, 2015, and placed her subscription to *** *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on March 30, 2015, we cancelled Ms*** subscription to *** *** *** *** ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms*** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ***
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service