CottageCare

This company scams peopleThey give you a "bonus" offer of $per magazine just to reel you inThen after the one year subscription is over they charge your account for the full subscription price without your knowledge! Then trying to actually speak with a live person is almost impossible! I had to contact the Revdex.com before I could even get a phone number that was still in service!

July 9,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** and ***, when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
*** by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
On January 27, 2014, Mr*** contacted our automated customer service line and
placed his subscription to *** on
“do not renew” statusThis would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his
subscription would not renew
Mr*** contacted our automated
customer service line again on December 16, 2014, and cancelled his
subscriptions to *** *** and ***, generating a refund for unserved
issues in the total amount of $to his accountDuring this same inquiry, Mr*** accepted a new order for *** *** at a low promotional rate of $for issues
Mr*** also accepted a new order for *** at a low promotional rate of $
for issuesFollowing the promotional term, the subscription would continue
and the same terms and conditions would follow as the original order
That same day, Mr*** accepted a “more ***” offer that was extended for
his subscription to *** ***This
would allow him to continue to receive his subscription for an additional two
months. If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge
Upon receipt of your correspondence on July 6, 2015, we cancelled Mr*** subscriptions
to ***, *** *** and
*** ***, generating a full
refund in the amount charged of $to his accountIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that the current
renewal rates he was billed for, still represent a significant savings off the
single issue newsstand price. We work
with each of our publishers in establishing standard discounted rates for the
magazine titles we offer.
To
summarize, Mr*** can be assured that his
subscriptions have been cancelled. Also,
Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the *** of cancellation. He may keep these with our compliments
We apologize for any inconvenience Mr*** may
have experienced in his attempts to cancel his subscriptionsPlease be assured
that customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 22,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** placed a magazine order for
*** *** *** *** *** *** *** *** *** ***, when she accepted
our promotional offer after making a purchase at a Books-A-Million storeThe
offer allowed her to choose from a selection of magazines and receive the first
days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically
and be charged semi-annually to the same credit card used for her Books-A-Million transaction, unless she called our toll-free
customer service number to cancel.
Books-A-Million sales associates are instructed to inform customers of
the terms of the offer and provide them with a copy of the brochure to keep
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On July 16, 2015, Ms*** contacted our automated
customer service line and placed her subscription to *** on “do not
renew” status. This would allow her to
continue receiving the issues in her current term, however her subscription
would not renew, nor would she be charged any renewal feesDuring this same
inquiry, Ms***
cancelled her subscriptions to *** *** *** *** *** *** *** *** ***, generating a full refund in amount of $back to
her account
Upon receipt of your correspondence, we cancelled Ms
***’s subscription to ***,
generating a full refund in amount of $back to her accountIt should
be noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that her subscriptions have
been cancelled and all charges refunded to her account. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience Ms*** may have
experienced in her attempts to cancel her subscriptionsPlease be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 16, *** *** Complaint Consultant Revdex.com Berlin Roadhttp://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?C...⇄ CT Re: Complaint Case #* *** Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns After further research with *** Honors, they have confirmed *** ***’ account was charged for *** *** * *** ** *** *** *** for a total of pointsWe requested to have *** *** account reimbursed and his points were added back into his account on June 15, It should be noted that *** Honors directs us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountWe sincerely apologize for the misinformation, however, our systems show *** ***’ account was not charged for these subscriptionsThis is not a usual occurrence and we understand *** ***’ frustrationCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note that I do take exception with statement that I accepted the trial subscriptions. If I did so, it was because they must have set up the response in a vague or confusing way where I was not aware I was accepting it, or actually thought I was rejecting the offer. I NEVER fall for "free" or "discounted" trial offers. That's one of the oldest tricks in the book. I should also note that I had tried twice, unsuccessfully, to get my money refunded. However, it was refunded the day after I registered my complaint with Revdex.com. Thank you for the service you provide!
Sincerely, *** ***

November 20,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
MsShea:
I write in response to the
inquiry registered with your office by *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was for *** *** and ***The second order was placed for *** ***, *** ***, *** and ***Both offers allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offers also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any *** by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms
*** reminding her of the upcoming renewal, the renewal charge and the date by
which to cancel to avoid being charged. We
have checked our records and found that renewal postcard was mailed to her on
May 19, We apologize if she did not receive this postcard, as these are
mailed to our customer’s as a reminder of future billing events
We received notification from Ms***’s bank on
September 14, and September 17, 2015, that we could not obtain
authorization on her credit card for her subscriptions to *** *** and ***, resulting
in her orders being cancelled
On November 18, 2015, Ms*** contacted our
customer service center via our online website and cancelled her subscriptions
to *** ***, *** ***, ***
and ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Ms*** can be assured that her subscriptions have
been cancelledAlso, Ms*** may continue
to receive one or two more issues of her magazines since they were in process
at the *** of cancellation. She may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

May 31, *** *** Complaint Consultant Revdex.com ** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concernsOur records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On May 24, 2016, *** *** contacted our customer service center and placed her subscriptions to *** *** *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, *** *** cancelled her subscriptions to *** *** ***, generating a full refund in the amount of $to her accountUpon receipt of your correspondence on May 25, 2016, we issued the remaining refund for her balance on her subscriptions in the amount of $8.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service Tell us why here

Complaint: ***
I am rejecting this response because: The company is incorrect in its recollection of how I came to receive the FREE magazinesI did not receive them in connection with a response to a Bizrate survey, I NEVER respond to such surveys, I NEVER gave my credit card information to Bizrate, I NEVER gave my credit card information to this business or knowingly/willfully authorized Bizrate or any other business to give my credit card information to this businessThis business received my credit card information without my knowledge and consent, and made charges against it without my knowledge or consentIts a scam, perpetrated with PII and other private credit information by and between this business and its partners and/or agentsI WANT THE REMAINDER OF MY MONEY REFUNDED.Thank you!
Sincerely,
*** ***

May 7,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, *** * ***, ** *** *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
Upon receipt of your correspondence on May 6, 2015, we cancelled Ms***’s subscriptions to *** ***, *** * ***, ** *** *** *** and *** ***, generating a full refund of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

DON'T DO IT If you're here to see whether or not to sign up for the subscription, thinking, "It's only $2.00." DON'T DO IT They're automatic renewal charges more than the actual magazines do I've been charge twice within a month periodI thought that when I saw their A+ rating that meant that they were reputable But looks like although I attempted to do my research, it failed me

*** *** ***
*** ***
*** ***
*** ***
***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that we received an order in the name of
*** ***, for *** *** * *** *** *** *** *** and *** *** ***, when she accepted our promotional offer after
making a purchase at a *** *** The offer allowed him to choose
from a selection of magazines and receive the first days of a 14-month
subscription without charge. After the
trial period, his subscriptions would continue automatically and be charged
semi-annually to the same credit card used for his *** ***
unless he called our toll-free customer service number to cancelIn addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
*** sales associates are instructed to inform customers
of the terms of the offer and provide them with a copy of the brochure to keep
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders.
On February 11, 2016, *** *** contacted our
automated customer service and placed his subscription to *** *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedDuring
this same inquiry, *** *** cancelled his subscriptions to *** *** *** *** *** *** *** *** Please note, *** *** was not charged for these
subscriptions
Upon
receipt of your correspondence on February 12, 2016, we cancelled *** ***’s subscription to *** *** * *** generating a
full refund in the amount of $back to his account
*** *** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellationHe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 18, Re: Complaint Case #: *** Consumer: *** *** Dear *** *** I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Despite multiple searches, we regret that we cannot locate *** ***’s account in our system with the information provided in her complaint In the spirit of goodwill, we have placed a complimentary order for issues of *** and issues of *** on her behalf* *** should begin to receive her selections in six to eight weeksIf *** *** still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

They say they'll give you three samples for three months for $and then you get a bill for all of the magazinesStay far away!

September 5,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** *** *** *** *** *** ** *** *** *** *** following a purchase she made at a *** *** *** The offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her Transworld Entertainment transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders
On August 25, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** ** *** *** *** ***, generating a full refund to her account in the total amount of $
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

August
12,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that Ms*** ordered *** *** *** *** ***, when she accepted our promotional offer, which was presented by
The Active Network, Inc. The offer allowed her to
choose from a selection of magazines and receive the first days of a
15-month subscription without being charged.
After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her
trial period, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on August 10,
2015, we cancelled Ms*** subscriptions to *** *** *** *** ***,
generating a refund in the amount of $to her accountIt should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments. In addition, we added Ms*** to our purged customer listWe
have also requested
to have Ms*** name be removed from our promotional mailing lists
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank
statement to my attention showing the magazine charge and the overdraft fees
Given the concern she expressed in her letter regarding her private
information, she can delete or blacken out any other information on the
page. If we determine that reimbursement
of the overdrafts is appropriate under the circumstances, we will do so
promptly. My fax number is *** ***.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 25, *** *** *** ***
*** *** *** Berlin Road Cromwell, CT Re: Complaint Case
#* *** Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** following a purchase she made at a *** *** *** The offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** *** *** unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders On March 30, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, generating a full refund in the total amount of $to her account *** *** contacted our customer service center again on April 15, 2017, and cancelled her subscription to ***, generating a full refund in the total amount of $to her account *** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added *** *** to our purged customer listWe have also requested to have *** ***’s name be removed from our promotional mailing lists Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

February 27, *** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 18, 2017, *** *** contacted our automated customer service center and cancelled her subscription to *** *** *** *** generating a refund to her account reflecting the value of unserved issues in the total amount of $That same day, *** *** cancelled her subscription to *** ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $ *** *** contacted our automated customer service center on February 15, 2017, and cancelled her subscriptions to *** *** and *** generating a full refund in the total amount of $to her account Upon receipt of your correspondence on February 27, 2017, we have issued the remaining refunds for her subscriptions to *** ***, and *** *** Every Day, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

Complaint: ***
I am rejecting this response because:
I appreciate the fact that the company has offered a refund. I see they refunded amounts on 3/31. However, later that day, they took more money out of my account! One charge for $37.00, and one charge for $
After my money is refunded, I want my account with them closed completely
Sincerely,
*** ***

December 12, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** ** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 1, 2016, *** ***i contacted our service center via our online website and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $During that same inquiry, *** *** placed her subscriptions to *** *** ** *** and *** on a “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees. Upon receipt of your correspondence on December 7, 2016, we cancelled her subscription to ** ***, generating a full refund to her in the total amount of $In addition, we issued the remaining refund for her subscription to ***, in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsRegarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-#### Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

February 22,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I
write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns
Our records show that *** *** placed an
order for *** *** *** *** *** *** *** ** *** when he accepted our promotional offer, which was presented by Bizrate
after he had completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account.
On January 21, 2016, *** *** contacted our automated
customer service line and placed his subscription to *** on “do not
renew” status. This would allow him to
continue receiving the issues in his current term, however his subscription
would not renew, nor would he be charged any renewal feesDuring that same
inquiry, *** *** cancelled his subscription to ** *** generating a refund reflecting the value of unserved issues in the
amount of $to his account
Upon
receipt of your correspondence, on February 17, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** *** *** *** generating a
full refund in the amount of $In addition, we issued the remaining refund for his subscription to
** *** in the amount of $back to his accountIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his
subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service