CottageCare

April 29,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** through our program when she accepted our promotional offer, which was presented by *** ***. The offer allowed her to receive one term of her magazine selections for a points paid subscription
We took the liberty of contacting the publisher for Vogue and they have confirmed that *** *** should receive her first issue by May 6, They have also confirmed that her subscription is set to expire with the April issue
If *** *** still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

December 5,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 1, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to *** and *** *** ***, generating a refund for unserved issues in the total amount of $to her account
That same day, Ms*** requested the remaining refund for her subscriptionsHer request was honored and a refund in the amount of $was processed to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Complaint: ***
I am rejecting this response because:
After looking into this situation I will agree that I did approve an initial $charge for the two magazine subscriptions in questionShame on me for being so naiveThere was however no point at which I was notified that I would automatically be charged for continuing said subscriptions - or at what rateThis is an obvious bait and switch tactic when the annual subscription rate (for both magazines) is $directly with the publisher, yet the charge I received was for $By failing to disclose the rate at which the subscriptions would be renewed, this becomes an obvious price gouging situation where the company is clearly preying on individuals who don't actively monitor their account activity, or who are not willing to dispute the posted chargesThe fact that they have such a high volume of similar complaints listed against them is clear evidence that this same situation has occurred HUNDREDS of different times.
If they truly cared about customer service, they would clarify their message and contracts to clearly stipulate ALL terms and costs associated with the agreement.
Sincerely,
*** ***

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two magazine orders with our company, when he
accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase. The first order was placed for *** *** *** *** *** ***The second order was for *** *** *** *** *** *** and *** ***Both
offers allowed him to receive the first term of his magazine selections for a
nominal fee of $for each subscriptionThe offers also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
When we did not hear from Mr***
that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
Upon receipt of your correspondence on December 30,
2015, we cancelled Mr***’s subscriptions
to *** *** *** *** *** *** *** *** *** *** *** *** *** *** generating a full refund
of $to his account, which includes the previous year’s chargesIt
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all
charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Their phone recording said the promotion was for magazines at the rate of $BUT SAIDCUSTOMER would be contacted for renewal, I was never contacted and never authorized thesubscription for the following two years, They automatically put the charges on my *** *** without notifying me and without authorizationI feel this is fraud I am awaiting credit to my credit card but this policy should be stopped especially when offers are made to senior citizens.thank you for your help

April 7,
*** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, we cancelled Ms***’s subscriptions to *** ***, *** *** ***, *** *** and *** ***, generating a full refund in amount of $to her account
We have checked our billing system and have confirmed Ms*** was not charged for any additional magazinesIn addition, we have also confirmed that Ms***’s refunds for her subscriptions to *** ***, *** *** ***, *** *** and *** ***, were issued back to her bank on March 31, Please inform Ms*** she can contact her bank with the following reference numbers to confirm receipt of her refunds(*** *** *** *** ***)
If Ms*** is not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

">June 7,
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On April 30, 2016, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees
*** *** contacted our customer service center on May 4, 2016, and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her accountDuring that same inquiry, *** *** placed her subscription to *** *** * *** on “do not renew” status
In addition, *** *** accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
On May 11, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** and *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees
Upon receipt of your correspondence on June 2, 2016, we cancelled *** ***’s subscription to ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for *** *** in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle*** *** can be assured that all of her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 17,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** *** *** * *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account
On March 10, 2015, Ms*** contacted our automated customer service line and cancelled her subscription to ***, generating a refund for unserved issues in the amount of $to her account
Upon receipt of your correspondence, on March 11, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** *** * *** *** *** ***, generating a full refund in the total amount of $to her accountIn addition, we issued the remaining balance on her subscription to ***, totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellationShe may keep these with our compliments
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 15,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** ***, for *** *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account
On July 8, 2014, *** *** contacted our service center via our online website and placed his subscriptions to *** *** *** *** *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed
That same day, *** *** contacted our service center via our online website again and requested to cancel his subscriptions to *** *** *** *** *** *** *** * ***His request was honored and a full refund was processed in the total amount of $to his account.
*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer
*** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms
*** that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account
On May 21, 2015, Ms*** contacted our customer service center and cancelled
her subscription to *** *** *** *** *** *** *** ***, generating
a full refund in the total amount of $to her account
Upon receipt of your correspondence on July 9, 2015, we issued the
remaining refund for her subscriptions in the total amount of $187.00, which
includes the previous year’s chargesIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 3,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, ***, *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** ** *** *** *** generating a refund reflecting the value of unserved issues in the total amount of $to her account
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** and *** *** * *** generating a refund in the amount of $to her account
Upon receipt of your correspondence on February 27, 2015, we issued the remaining refund for her balance on her subscriptions totaling $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 10,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records indicate that Ms*** placed a magazine order for *** *** *** *** ***,
when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from
a selection of magazines and receive the first days of a 14-month
subscription without charge. After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her *** transaction,
unless she called our toll-free customer service number to cancel. *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On August 2, 2015, MsCoulter contacted our automated
customer service and placed her subscriptions to *** *** *** on “do not
renew” status. This would allow her to
continue receiving the issues in her current term, however her subscriptions
would not renew, nor would she be charged renewal feesDuring that same
inquiry, Ms*** cancelled her subscription to *** ***, generated a refund reflecting the value of unserved issues in the
amount of $back to her account
Upon
receipt of your correspondence on August 5, 2015, we cancelled Ms*** subscriptions
to *** and ***, generating a full refund in the amount of $to her account
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelledAlso, Ms*** may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

February 20,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, ***, *** *** and ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the semi-annual subscription charges were posted to her account.
On June 8, 2013, *** *** contacted our service center via our online website and placed her subscriptions to *** and *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew.
Upon receipt of your correspondence, on February 19, 2013, we cancelled *** *** subscriptions to *** *** and *** *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

June 8, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** place an order for *** *** * *** *** *** *** *** *** *** *** through our program, when he accepted our promotional offer, which was presented by *** *** The offer allowed him to receive one term of his magazine selections for a points paid subscriptionWe receive a file from Hotel Honors that lists their members and their account informationWhen an order is placed on system, we attempt to locate the customer on the appropriate file to determine whether or not the account name is correctAfter receiving *** ***’ order, the name that was used to place the order did not match the name on the file and his order was cancelled. *** *** should not have been charged for these subscriptionsOn May 13, 2016, *** *** contacted our customer service center and stated his account was charged for his magazine subscriptionsWe took the liberty of researching his request and contacted *** HonorsThey confirmed his account was charged for only one magazine, *** *** *** therefore we requested to have *** *** account reimbursed for the milesThey have honored our request and his miles were added back into his account on May 26, It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountIf *** *** would like to like to place a new order, he may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

November 21,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** ordered *** *** *** ***, when she accepted our promotional offer, which was presented by The Active Network, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On December 12, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, generating a full refund in the amount of $to her account Upon receipt of your correspondence, on November 16, 2016, we cancelled *** *** subscriptions to *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. *** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This company makes money by automatically renewing free or discounted trial magazine subscriptions, and tricking people into renewing when they attempt to cancel through repeated and exhausting offers to renew at a discounted priceI can't believe they have a positive rating with the Revdex.comThis is unbelievable, as when you request to cancel, they repeatedly offer a "full refund" if you will renew your subscription at a discounted rateThat's not cancellation; that's renewalWhen I try to cancel, don't attempt times to get me to agree to renew by using language that makes it sound like I'm getting all my money backWhen I ask to cancel, just cancel

","sans-serif">September 30,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two
orders through our program when he accepted our promotional offer, which was
presented by *** Airlines. The first
order was placed for Fortune and MoneyThe second order was placed *** *** ***The offers allowed him to receive one term of his magazine
selections for a points paid subscription
We were
able to confirm both orders were placed under the name *** ***, **, and the
magazines were being delivered to a *** *** address
We took the liberty of contacting *** Airlines and
requested to have Mr***’s account
reimbursedThey have confirmed that they have refunded miles to his
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
Mr*** can be assured that his subscriptions have
been cancelled and all charges refunded to his account
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 3,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I
write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns
Our
records show that *** *** placed an order for *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThis
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account.
On March 1, 2016, *** *** contacted our customer service
center and cancelled his subscriptions to *** *** *** *** *** *** ***, generating
a refund reflecting the value of unserved issues in the amount of $to his
account
Upon receipt of your correspondence, on March 2,
2016, we issued the remaining balance on *** ***’s subscriptions t* ***
*** *** *** *** *** *** totaling $It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
It is never our intention to mislead our customers and we
sincerely regret that *** *** was unhappy with his
experience. Synapse takes great pride in
its promotional materials and believes that they impart to the consumer all
information necessary to make an informed purchasing decision. We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

From: *** *** Sent: Thursday, December 11, 6:PM
To: ***Subject: Fwd: *** *** This complaint has been resolved as the company has agreed to issue a complete refund. I appreciate your time and assistance with this matter Sincerely, *** ***