CottageCare

December 15,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was placed for ** *** *** ***,
*** and *** ***This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for ***, *** and *** * ***This offer allowed her to receive the first days of her
subscriptions risk freeBoth of these offers provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On December 11, 2015, Ms*** contacted our customer service
center and cancelled her subscriptions to
** *** *** ***, ***, *** ***, ***, *** and *** * ***, generating a full refund in the amount of
$was issued to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Arial","sans-serif"">January 30,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for The *** *** ***, when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
Upon receipt of your correspondence on January 17, 2017, Mr*** requested the digital version for his subscription to The *** *** ***We confirmed his order was placed for the print version only, as the digital version was not available with the publisher
Mr*** requested reimbursement of his miles if digital access was not availableTherefore, we honored his request and cancelled his subscription to The *** *** ***We took the liberty of contacting *** *** and requested they reimburse Mr*** for the milesThey have confirmed that they refunded miles to Mr***’s accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account
Mr*** can be assured that his subscription has been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments We apologize for the unsatisfactory experience Mr*** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** K***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: The terms did not state that it was for $per title --it stated it was for $--the "per title" was not on the pageFurthermore, the *** *** subscription seems to be $for each issueHowever, this is not completely clear as is the case with most of their informationI am not sure if it is the company or in how *** presents itNever the less it is in everyone's best interest to have clear, concise, truthful information so that consumers have a precise understanding of the obligations they are entering into
Sincerely,
*** ***

April 21,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint
Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for *** *** *** *** *** *** ***, when
she accepted an offer which was presented
to her following a telephone transaction with *** ***. The offer allowed her to receive the first
days of a 15-month magazine subscription at no cost. At the end of the trial period, the
subscriptions would automatically continue unless she notified us that she
wished to cancel by calling our toll-free customer service numberIn addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
On October 22, 2013, *** *** contacted our automated
customer service center and cancelled her subscription to *** ***Please note, *** *** was not charged for this
subscription
On May 4, 2014, we could not obtain authorization on
*** ***’s credit card for her
subscription *** *** ***, which resulted in her order being cancelled
*** *** contacted our automated customer service line on
December 21, 2015, and placed her subscription to *** * *** on “do not renew” status. This would allow her to continue receiving
the issues in her current term, however no renewal would be processed
On April 18, 2016, *** *** contacted our customer service center and cancelled
her subscription to *** * ***, generating a refund reflecting the
value of unserved issues in the amount of $to her account
Upon
receipt of your correspondence, on April 20, 2016, we issued the remaining
balance on *** ***’s subscription
totaling $It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been
cancelled. Also, *** *** may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 26, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** through our program when he accepted our promotional offer, which was presented by *** Airlines. The offer allowed him to receive one term of his magazine selections for a points paid subscriptionUnfortunately, his order for *** was unable to be processed due to insufficient miles resulting in his order being cancelledWe regret the inconvenience and miscommunication experienced by *** ***. For the inconvenience, we have placed a complimentary order of *** on his behalfThe publisher has advised his order is scheduled to start with the October 30, issue and end with the October 30, issueWe apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

September 26, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** ordered *** *** * *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** *** *** *** The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On August 27, 2015, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** and *** ***Please note her account was not charged for these subscriptions We received notification from *** ***’s bank on September 15, 2016, that we could not obtain authorization on her credit card for her subscription to *** resulting in her order being cancelled Upon receipt of your correspondence on September 21, 2016, we cancelled *** ***’s subscriptions to *** *** * *** and *** generating a full refund in the amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####. *** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

December 1,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer Kristin
***We genuinely regret the inconvenience that Ms*** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns
Our company does not handle the billing for *** *** *** *** ordersWe took the liberty of contacting *** *** *** *** and they confirmed Ms***’s refund for her subscription to *** in the amount of $was issued back to her account on July 17,
If Ms*** is still not showing this refund posted
to her account, she may email Daisy K*** who is the Associate Manager at *** *** *** *** at ***
Please inform Ms*** to provide the following transaction number to confirm
receipt of her refund(***)
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 25, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed three orders with our company, when she accepted our promotional offer, which was presented by *** ***. The first order was placed for *** *** and ***This offer allowed her to receive one term of her magazine selections for a points paid subscriptionThe second order was placed for *** ***The third order was placed for *** ***, *** *** and *** * ***These offers allowed her to receive the first year of issues for $per titleThis offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel*** *** contacted our customer service center on August 11, 2017, and requested the status of his subscriptionsUnfortunately, her order for *** *** was unable to be processed therefore her subscription was cancelled We contacted *** *** to confirm her first issue and during the inquiry she had requested to cancel her subscriptions to *** *** and ***Her request was honored and a full refund in the amount of $was issued back to her accountOn August 30, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, *** *** and *** *** generating a full refund in the amount of $back to her accountUpon receipt of your correspondence on September 15, 2017, we took the liberty of contacting *** *** and requested to have *** ***’s account reimbursed for the milesThey have confirmed that they refunded miles to *** ***’s account and her new balance is 2,It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account*** *** can be assured these subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsAfter your correspondence, our records show that *** *** placed an order for ***, *** *** and *** on September 21, when she accepted our promotional offer, which was presented by *** ***. If *** *** would like to like to cancel these subscriptions, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For the record the error is on the part of *** *** *** I would have NO NEED to place an order for two subscriptions of *** ***And their confirmation of the order clearly indicates that one subscription for *** and one for *** was placedIf two *** orders wereplaced, then they erred in the processing of the order They are not giving me a complimentary subscription but rather fulfilling the ORIGINAL ORDER.If the *** Subscription is started with the March issue, that is acceptableIf I don't receive it, I will make another complaint.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

I filled out an online questionnaire that promised a $value reward if I didThe "reward" was free subscriptions via Synapse's serviceWhen you select the magazines, you get billed $postage & handling--this gives them access to your credit card numberThe fine print, which is easy to gloss over before you press "Send," says that you'll automatically be billed a renewal fee in a year unless you opt outOf course, you have to remember to do that a year from now--they say they'll send an emailI didn't want to deal with that so I tried to cancel, but the web site at first didn't recognize my order--turns out it takes up to days for it to show upThen, when I went back in a few days later it found my order but only listed of the magazines, and you have to cancel each one separatelyThen, when you try to cancel one, it requires two different clicks, the wording of one requires a "yes" and the other a "no" to actually cancel--it's confusing and I have to say it has all appearances of being deliberateI finally had to call them (finding the number to call is a task, as wellYou have to click way at the bottom on "program details")I will say that the customer service person seemed amiable and efficient--we'll see if it actually all canceled and if my P&H fees were refundedOverall, this is a sneaky approach to customers, which I don't appreciate

August 12,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** ordered *** *** *** *** *** *** ***, when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each title The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
We took the liberty of contacting the publisher for
*** *** and they have confirmed that Mr
*** subscription was changed from carrier delivery to postal deliveryThis
change will take affect with the August 24, issueHis subscription has
been credited and extended for the missed issues and his new expiration date is
July 25,
If Mr*** still does not receive any issues to his subscription,
I would request that he please contact our customer service center directly at
*** ***One of our representatives will be happy to assist him
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI purchased the magazines through *** *** *** there were no instructions saying that there were to be any automatic renewals. I have learned my lesson and promise to never order magazines through them again. Thank you for your help, I will let you know if I continue to have problems
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 2, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** ***, when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to receive the first days of her subscription risk freeThe offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeOn October 26, 2016, *** *** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to *** ***. This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal chargeUpon receipt of your correspondence on October 29, 2016, we cancelled *** *** subscription to *** ***, generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

December 15,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was placed for ** *** *** ***,
*** and *** ***This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for ***, *** and *** * ***This offer allowed her to receive the first days of her
subscriptions risk freeBoth of these offers provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On December 11, 2015, Ms*** contacted our customer service
center and cancelled her subscriptions to
** *** *** ***, ***, *** ***, ***, *** and *** * ***, generating a full refund in the amount of
$was issued to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Arial","sans-serif"">November 9,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeWe apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On November 2, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** *** *** *** generating a refund reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on November 4, 2016, we issued the remaining balance on *** *** subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and the renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

July 16,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selection for a nominal fee of $for each subscriptionThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account
Upon receipt of your correspondence on July 16, 2014, we cancelled *** *** subscription to ***, generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 12,
*** ** ***
*** *** ***
*** *** *** ***
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** ***, *** ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 8, 2015, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on February 11, 2015, we cancelled *** *** subscriptions to *** ***, *** ***, *** *** and *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***