CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 1,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, ***, *** *** and *** *** * ***, when she accepted our promotional
offer, which was presented by *** after she had completed a survey
following an online purchaseThis offer allowed her to receive the first
term of her magazine selections for a nominal fee of $for each
subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
On November 27, 2015, Ms*** contacted our service
center via our online website and cancelled her subscriptions to *** ***, *** *** and *** *** * ***, generating a
refund to her account reflecting the value of unserved issues in the total
amount of $That same day, Ms*** placed
her subscription to *** on
“do not renew” statusThis would allow her to continue receiving the remaining
issues in her current paid term, however, at the end of her term the
subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence, on November 30,
2015, we cancelled her subscription to ***,
generating a full refund to her account in the total amount of $In
addition, we issued the remaining balance on Ms***’ subscriptions totaling $512.07, which also includes
the previous year’s chargesIt should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her
subscriptions have been cancelled and all renewal charges have been
refunded. Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 3,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** *** ordered *** when she
accepted our promotional offer, which was presented online by *** *** ***. The offer provided that her
subscription would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account
On August
31, 2015, *** *** contacted our customer service center and cancelled
her subscription to ***, generating
a full refund to her account in the
amount of $Please note our records show **
*** placed her order using a credit card, not a checkIn addition,
it should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also, *** ***
may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments
Please
be assured that customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
David K
Manager, Customer Service

December 23,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
We received notification from Ms***’s bank on November 30, 2014, that we could not obtain authorization on her credit card for her subscription to *** ***, resulting in her order being cancelled
Upon receipt of your correspondence, on December 19, 2014, we placed a new order for *** ***, at the same promotional rate of $Following the first term, the subscription will continue and the same terms and conditions will follow as the original orderIn addition, Ms*** should begin to receive her magazine in four to ten weeks
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

July 28,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, when she
accepted our promotional offer, which was presented by Bizrate after she had
completed a survey following an online purchase. This offer allowed her to receive the first issues of
her magazine selections for a nominal fee of $The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
Prior to the billing event, MsSchaffer would receive a notice
reminding her of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being chargedWe have checked our records and found that Ms*** renewal postcard was mailed to her on March 29, We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events
When we did not hear from Ms*** that she
wished to cancel her subscription at the end of her first term, the annual
subscription charge was posted to her account
On June 16, 2015, Ms*** contacted our
automated customer service line and accepted a “more time” offer that was
extended for her subscription to ***This
would allow her to continue to receive her subscription for an additional two
months. If, at the end of that period,
she decided to cancel the subscription, she would still be entitled to receive
a full refund of the renewal charge
Ms*** contacted our automated customer
service line again on July 19, and placed her subscription to *** on “do not renew” statusThis
would allow her to continue receiving the issues in the current term, however
at the end of the term, her subscriptions would not renew nor would she be
charged for a renewal
Upon receipt of your correspondence on July 28,
2015, we cancelled Ms*** subscription to ***, generating
a full refund in the amount of $back to her accountIt should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive
one or two more issues of her magazine since it was in process at the time of
cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

*** *** ***
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** when she accepted our
promotional offer, which was presented by The *** ***, Inc. The offer allowed her to choose from a selection of magazines and
receive the first days of a 15-month subscription without being
charged. After the trial period, her
subscription would continue automatically following the initial term and
that the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her
subscription at the end of her trial period, the annual subscription charges were
posted to her account
On January 5, 2016, *** *** contacted our service center
via our online website and cancelled her subscription to *** *** * ***, generating a full refund in the amount of
$to her account
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazine since it was in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 21,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case
#: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by
*** after he had completed a survey following an online purchaseThe first order was placed for *** *** ***, *** ***, *** *** and *** ***This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for *** and *** ***This offer allowed him to
receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On October 12, 2015, Mr*** contacted our service center
via our online website and placed his subscription to *** on “do not renew” status.
This would allow him to continue receiving the issues in his current
term, however his subscriptions would not renew, nor would he be charged any
renewal feesDuring that same inquiry, Mr*** cancelled his subscription to *** ***Please
note, his account was not charged for this subscription
Upon receipt of your correspondence on October 19,
2015, we cancelled Mr***’s subscriptions to *** ***, People, *** *** ***,
*** ***, and *** ***, generating a full refund in the amount of $
to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all
charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at (203) 391-
Sincerely yours,
David K***
Manager, Customer Service

My issue was resolved, however, I had to deal with a customer service agent with a major attitude right after I said one sentence She was very accusatory and full of assumptions about my problem She could have easily told me she could assist me and that I had to go through a different process in the future for a more timely resolution She obviously has had no customer service training I will not deal with this company again if she is an example of their lack of competency in this department I have written to the company about her and I really do hope they recorded the conversation so they can see how unprofessional they look to customers

March 26,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered ***, *** * *** and *** *** , which was presented to him following a telephone transaction with *** ***. The offer allowed him to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless he notified us that he wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account
On March 15, 2014, Mr*** contacted our automated customer service line and placed his subscription to *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscriptions would not renew nor would he be charged for a renewalDuring that same inquiry, Mr*** cancelled his subscriptions to *** * *** and *** ***Please note his account was not charged for these subscriptions
Upon receipt of your correspondence, on March 25, 2014, we cancelled Mr***’s subscription to *** generating a full refund in amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 25,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order
for *** * *** *** *** *** *** *** *** *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
On January 15, 2016, *** *** contacted our customer service
center via our online website and cancelled her subscription to *** * *** Please note her account was not charged for this
subscription
*** *** contacted our customer service line via our online
website again on January 18, 2016, and placed her subscriptions to *** Sou*** *** *** *** *** *** on a “do not
renew” statusThis would allow her to continue receiving the remaining issues
in her current paid term, however, at the end of her term her subscriptions
would not renew, nor would she be charged any renewal fees
Upon receipt
of your correspondence, on January 20, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** *** *** *** generating a full refund to her account totaling
$It should be noted, however, that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refunds to
appear, depending on their billing cycle
*** *** can be assured that her subscriptions
have been cancelled and all charges refunded.
Also, *** *** may continue to receive one or two more issues of her
magazines since they were in process at the time of cancellation. She may keep these with our compliments
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in *** ***’s complaint. If she can provide us with additional
information regarding the $charge, it would help us locate the account
We request that she forward to us the billing descriptors (alpha-numeric codes beginning
with “TWX” or “NSS”) next to the entries on her statement, which would allow us
to identify the transactions and any other name or address that the
subscription might be listed under
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

January 8,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** *** ***, ***. We genuinely regret the inconvenience that DrBurleigh experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that *** *** placed an order for *** ***,***, *** and *** ***, when she accepted our promotional offer after making a purchase at an *** storeThe offer allowed her to receive the first days of a 15-month magazine subscription at no cost. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On January 4, 2015, *** *** contacted our customer service center and cancelled her subscriptions to *** ***, ***, *** and *** ***Please note, *** *** was not charged for these subscriptions
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Complaint: ***
I am rejecting this response because: I never knowingly signed up for any magazine whether it was promotional or notI was not informed in writing that I clearly had signed up for anything This is an Internet scam that should b stopped as there are many other similar complaints if you *** this company on lineI cancelled ***...I did not put in a "do not renew status" as the company claims...I wanted it cancelled as I never wanted it in the first place I should have been signed up for any offer I did not knowingly consent toAnd it is an automated phone service who told me I c successfully cancelled all magazines BEFORE I was to be billed, yet the billing happened regardless of me cancelling these unwanted products I would love to send you the *** *** magazine however I am currently on activated military orders in *** *** *** until memorial day and was so frustrated when I received the unwanted magazine that I recycled it after calling the company to cancel this as well I am looking to be forever removed from this company's registry as I want NO MORE MAGAZINE OF ANY TYPE sent to me or charged to me credit card The inconvenience as the company references is a sheer understatement of the level of frustration I am also working with my *** *** who has listed this as credit card fraud within their own system This company takes advantage of consumers and makes it near impossible to stop business with them I don't believe that these people would be as understanding if they fell victim to such a scam
Sincerely,
*** ***

Funny - after I filed the complaint with the Revdex.com, I started to receive *** *** *** ***l Hopefully, the other magazine will show up as noted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 11,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed three orders with our company, when he accepted our promotional offer, which was presented by *** *** The first order was placed for *** ** *** *** *** The second order was placed
for *** *** and the third order was placed for *** and *** *** ***The offers allowed him to receive one
term of his magazine selections for a points paid subscription
All subscriptions offered by our company are
subject to change and are based on availability with the publisher. We regret any inconvenience experienced by Mr
***For the inconvenience, we have contacted *** *** and requested to have Mr
***’s account
reimbursed for the milesThey have honored our request and his miles have
been added back into his accountIt should be noted that airlines direct us to
ask customers to allow three to four weeks for written confirmation of the refund
to appear back to their account
Mr
*** can be
assured that his subscriptions have been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in process
at the time of cancellation. He may keep
these with our compliments
We
apologize for the unsatisfactory experience Mr*** had with
our companyPlease be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

"">July 9,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** ***, following a purchase made at a *** *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** *** transaction, unless he called our toll-free customer service number to cancel*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.
On July 5, 2014, *** *** contacted our automated customer service line and cancelled his subscriptions to *** *** * *** *** *** *** *** *** *** was still in his trial period, therefore his account was not charged
*** *** can be assured that his subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:
I do appreciate that I am being refunded and that my accounts for the magazine orders have been cancelled My other complaint however, is that when using the telephone, there is absolutely no way to cancel any of these accounts and request a full refund without agreeing to some other deal that is being offered I had to make several attempts to a couple of different phone#'s that I was able to find to try to rectify this The response states that I was not billed the full amounts for the 2nd order of subscriptions until the end of my trial period I am not sure about what the trial period was--considering that I didn't receive some of the magazines until after I was billed It was my understanding that I wouldn't be billed at all until after full year of subscriptions as long as I paid the $"processing fee" per magazine
When I was unable to resolve my situation to my satisfaction by phone, I then found the website, whereby I was able to cancel some of my subscriptions, but when I tried to send a message, I kept receiving "error messages" I felt like I was completely blocked from being able to reach any human beings
I feel that changing the phone service to allow contact with a human being and correcting the problem on the website to be able to receive messages when the "submit" button is pressed would be very helpful I reviewed other complaints on the Revdex.com website and can see that I am not the only one who has reported these same problems
Sincerely,
*** ***

March 2, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for *** *** ** *** when she accepted our promotional offer, which was presented by ***. The offer allowed her to receive one term of her magazine selections Upon receipt of your correspondence, we cancelled Ms***’s subscription to *** *** ** *** generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscription has been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our complimentsWe apologize for any inconvenience Ms*** experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

September 24,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** ***, for *** ***, *** ***, *** ***, and ***, following a purchase she made
at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged semi-annually
to the same credit card used for her ***
*** transaction, unless she called our toll-free customer service
number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** she
wished to cancel her subscriptions at the end of her trial period, the semi-annual
subscription charges were posted to her account
On August 6, 2015, Ms*** contacted our automated customer service line and
placed her subscription to *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any renewal
feesDuring that same inquiry, Ms*** cancelled
her subscriptions to *** ***, *** *** and
*** ***, generating a full refund in the
total amount of $to her account
Upon receipt of your correspondence on September 22,
2015, we cancelled Ms***’ subscription to ***, generating a full refund in the amount $
to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of
her magazine since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

May 13,
blackArial","sans-serif"">
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT Re: Complaint Case #: ***
Consumer: Patrick A***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** experienced regarding his magazine subscriptions, and have attempted to resolve his concernsOur records show that *** placed an order for *** *** *** *** *** *** *** *** when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
Upon receipt of your correspondence on May 9, 2016, we cancelled *** subscription’s to *** *** *** *** *** *** *** ***t, generating a full refund in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** can be assured that his subscriptions have been cancelled. Also, *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We apologize for any inconvenience *** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours,
David K***
Manager, Customer Service

January 18,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms* ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** *** *** *** *** *** *** *** * *** when she accepted our promotional offer, which
was presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancelIn addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account
On January
12, 2016, *** *** contacted our automated customer service line and
cancelled her subscriptions to *** *** *** *** *** *** *** *** *** * ***, generating a full refund in amount of $to
her account.
Upon receipt of your
correspondence, on January 15, 2016, we issued the remaining refund for her
balance on her subscriptions in the amount of $It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been
cancelledAlso, *** *** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service