CottageCare

August 17,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 5, 2016, *** *** contacted our customer service center and cancelled his subscriptions to *** *** *** *** *** National *** *** *** *** * ***, generating a full refund in the total amount of $to his account
Upon receipt of your correspondence, on August 16, 2016, we issued the remaining refund for *** *** subscriptions in the total amount of $8.00, which includes the previous years chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

I just finished cancelling four magazine subscriptions that I did not agree to purchase for a total of $ No one in their right mind pays that for magazine subscriptions The other reviews are right on when they say that the horrendous recorded customer service department is terrible and confusingThis company is dishonest and trying to scam people They don's have a real person to talk to because no real person would have the job of ripping people off I have contacted my bank and if the charges are not removed, I plan to take more aggressive action I never received any notice about these subscriptions or an opportunity to cancel them My advice is to not say yes to any magazine offers unless it is through the company that publishes the magazine

Complaint: ***
They said ONLY $will be chargedthe word EACH was simply not visibleNor was the automatic continuation of the subscription visibleThe automatic continuation WAS visible for the additional six months which I did NOT accept for this reason.
I replied to their email stating $will be charged ($for EACH magazine) as opposed to the $that I was expecting by asking them to CANCEL my subscription. I received NO CONFIRMATION of the cancel order TILL I COMPLAINED TO THE Revdex.com.
Further, even though they sent me the email stating that $will be charged ($for each subscription) only $was charged to my credit card AFTER I asked them to cancel my order. The best interpretation of this is they are INCOMPETENT. Somehow I do not accept the best interpretation
In summary, it seems to me that the email with the $was a test to see if I catch the additional $6. When I caught it they only charged $(as originally promised) but still did not cancel the subscription until I complained to Revdex.com. I have RECORDS of all these transactions with DATE and TIME stamps in the emails, IF Revdex.com maintains a A+ rating of this company then I give Revdex.com a F
Sincerely,
*** ***

Complaint: ***
I am very glad that I have been removed from the customer list for the Synapse group and that I will not be receiving any more communication from themThank you for this
However, the Synapse group has not addressed my main issue about their use of misleading advertisingOn their mailing to me (please see the attachment), they used the "*** Mileage Plus" name and logo in their return address - both at the top of their mailing and at the bottom
This is blatantly misleading since this mailing does not come from *** Mileage PlusThe Synapse group needs to stop including fraudulent logos on all their mailings to all their customers (not just to me)
Sincerely,
*** ***

December 4,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** *** for *** *** ***, *** ***, *** *** and ***, when he accepted our promotional offer, which was presented
by ***, after he had completed a survey following an online purchaseThis
offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any *** by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Mr
*** reminding him of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged. We have checked our records and found that
renewal postcard was mailed to him on September 28, We apologize if he
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events
On
December 2, 2015, Mr*** contacted
our customer service center via our online website and placed his subscriptions
to *** and *** ***
on “do not renew” statusThis would allow him to continue
receiving the remaining issues in his current paid term, however, at the end of
his term his subscription would not renew, nor would he be charged any renewal
feesDuring that same inquiry, Mr
*** cancelled his subscriptions to *** *** and *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on December 2, 2015, we issued
the remaining refund for his subscriptions to *** *** and *** *** *** in the amount of $It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the *** of cancellationHe may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:In reference to complaint ID ***, the company did refund the full amount, but their claim that they were transparent is a lieThe offer was stated at $2/$down and I was to be charged automatically if I chose to continue with the subscriptionI just want it to be noted that they're a dishonest company.
Sincerely,
*** ***

August 29,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by ***. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On August 26, 2014, *** *** contacted our automated customer service line on and cancelled her subscriptions to T*** *** *** *** generating a full refund in the total amount of $to her account
Upon receipt of your correspondence, on August 27, 2014, we cancelled *** ***’s subscriptions to *** *** *** *** ***, generating a full refund in the total amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We also regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. *** *** may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Despite multiple searches, we regret that we cannot locate an order for *** *** in our system with the information provided in her complaint
We took the liberty of contacting *** ***t to confirm how they received the orderThe publisher did confirm that the order was received from a magazine agency called *** *** ***. *** *** may contact them directly at ###-###-#### to obtain additional information regarding how the order was placed
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 4,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, ***, *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 10, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On November 30, 2014, Ms*** contacted our automated customer service line and cancelled her subscriptions to *** ***, ***, *** and *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account.
That same day, Ms*** contacted our customer service center and requested the remaining refund for her subscriptionsHer request was honored and a refund in the amount of $was processed back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service systemThe system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
It is never our intention to mislead our customers and we regret that Ms*** was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirementsMs*** may be assured that her comments have been forwarded to the department responsible for marketing materials, and they will be considered in future evaluations
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

August 25,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** * *** and *** *** *** *** ***, when he accepted our promotional offer through *** AirlinesThe offer allowed him to receive the first year of issues for $The offer also provided that his subscriptions would continue automatically, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On August 5, 2013, *** *** contacted our automated customer service line and cancelled his subscription to *** *** *** *** ***Please note, *** *** was not charged for his subscription
Upon receipt of your correspondence on August 25, 2014, we cancelled *** ***’s subscription to *** *** * ***, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. *** *** may be assured that his comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

June 23,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. The
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do so
at any *** by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
Prior to any billing event, Ms*** would receive a notice reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
chargedWe have checked our records and found that Ms*** renewal postcard was mailed to
her on March 27, We apologize if she did not receive this postcard, as
these are mailed to our customers as a reminder of future billing events
On June 3, 2015, Ms*** contacted our automated
customer service line and cancelled her subscriptions to *** and *** ***, generating a refund for unserved issues
in the total amount of $to her accountDuring that same inquiry, Ms*** placed her subscription to *** on a “do not renew” statusThis would allow her to continue
receiving the remaining issues in her current paid term, however, at the end of
her term her subscriptions would not renew, nor would she be charged renewal
fees
Upon receipt of your correspondence on June 18, 2015, we cancelled
Ms*** subscription
to *** and ***, generating a full refund in the
amount of $to her account. In
addition, we issued the remaining refund for her subscriptions in the amount of
$It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the *** of
cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 22,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 26, 2016, *** *** contacted our customer service center and requested to update the inmate number for her subscriptions to *** *** *** *** *** *** *** *** *** Her request was honored and we updated our systems with the correct information
Our company received a file directly from the publisher on May 23, updating the gift recipient’s name for *** ***’s subscriptions to *** *** and ***
On August 14, 2016, *** *** contacted our customer service center and confirmed the name on the account was incorrectOnce we were made aware of the incorrect name used, the necessary changes were madeWe apologize for the error on her account as this is not a usual occurrence.
Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of *** ***’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels
If *** ***’s gift recipient still does not receive any issues to his subscriptions, I would request that *** *** contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

August 29, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** ***, *** and ***, through our program when she accepted our promotional offer, which was presented by *** Airlines. The offer allowed her to receive one term of her magazine selections for a points paid subscriptionWe received notification from *** Airlines on May 19, and June 20, 2017, that *** *** did not have sufficient miles in her account for her subscriptions to *** and ***, resulting in her orders being cancelled For the inconvenience, we have placed a complimentary order for *** and *** on her behalfShe should begin to receive her selection in six to eight weeks We took the liberty of contacting the publisher for *** *** and they have confirmed that *** *** should receive her first issue in January If *** *** is not receiving any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist herPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

April 16,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** *** *** *** *** *** *** and *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 13, 2015, Mr*** contacted our customer service center and cancelled his subscriptions to *** *** *** *** *** *** ***, *** ***, *** *** *** ***, generating a refund in the amount of $to his accountThe charges for his subscriptions to *** *** and *** are pending approval from his card issuer in the amount of $51.00, therefore he may see this charge on his account. Once we receive an approval response from his bank, a refund will automatically be issued to his account
Upon receipt of your correspondence on April 14, 2015, we processed a refund for the remaining balance for his subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charged have been refunded. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

January 30, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
*** *** *** ** ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for *** *** ***, *** * ***, *** *** ***r, and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 23, 2018, Ms*** contacted our automated customer service line and placed her subscriptions to *** *** ***, *** * ***, and *** *** ***r, on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however no renewals would be processedUpon receipt of your correspondence on January 24, 2018, we cancelled Ms***’s subscriptions to *** *** ***, *** * ***, *** *** ***r, and *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

October 3,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** * ***, when she accepted our promotional offer, which was presented by *** Airlines. The offer allowed her to receive one term of her magazine selections for a points paid subscription
*** *** contacted our customer service center on September 21, 2014, and requested to cancel her subscriptions to *** *** *** * ***Her request was honored and we took the liberty of contacting *** Airlines and requested to have *** ***’s account reimbursed for the milesThey have honored our request and her miles have been added back into her account
In addition, *** Airlines confirmed they received *** ***’s order on September 21, 2014, and therefore her expiration date was extended until March 31, *** Airlines has also confirmed *** *** now has 25,miles available in her account
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 17,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
*** *** contacted our automated customer service line on August 20, and placed his subscriptions to *** *** *** *** on a “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processed
On October 9, 2014, we received notification from *** ***’s credit card company that he disputed the charge for his subscriptions to *** *** *** *** *** ***, resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
*** *** can be assured that his subscriptions to *** *** *** *** *** *** have been cancelled and the renewal charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

"Arial","sans-serif"">August 3,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On May 4, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** Rolling Stone and *** *** Please note that her account was not charged for these subscriptions
Upon receipt of your correspondence on August 3, 2016, and learning that *** *** did not want her subscriptions cancelled, we have placed a complimentary order for *** *** *** *** *** *** *** *** *** *** on her behalfShe should begin to receive her selection in six to eight weeks
We regret the inconvenience and miscommunication experienced by *** ***
If *** *** still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

They promised free subscriptions and waited till the last step to mention a $shipping fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 22,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for ** *** *** *** *** *** *** ***, following
a purchase she made at a *** *** storeThe offer allowed her
to choose from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her *** *** transaction, unless she called our toll-free customer service
number to cancel.
Prior to
any billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to
cancel to avoid being charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On November 10, 2013, Ms*** contacted our automated customer service center
line, and cancelled her subscriptions to *** *** and ***Please note, her account was not charged for these
subscriptions
Ms
*** contacted our customer service
center on July 19, 2015, and cancelled her subscriptions to *** *** and ** ***, generating a
full refund in the total amount of $to her account.
Upon receipt of your correspondence on July 20, 2015, we issued
the remaining refund for her subscriptions to *** *** and ** ***, in the amount
of $170.50, which includes the previous year’s chargesIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service