CottageCare

July 29,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** through our program when he accepted our promotional offer, which was
presented by *** ***. The offer
allowed him to receive one term of his magazine selections for a points paid
subscription
On
July 3, 2015, Mr*** contacted our customer service center and advised he had
not received the most recent issue of ***
We took the liberty of contacting the publisher for *** and they have confirmed that the July 6, issue was
mailed to Mr***In addition, the publisher extended his account for one
missed issue
Mr
*** contacted our customer service center again on July 11, 2015, and advised he
had not received the July 11, issue of ***
We took the liberty of contacting the publisher for *** and they extended his account for the missed issue
We
sincerely regret that Mr*** was not contacted in regards to his requestsFor
the inconvenience, we have placed a complimentary order for issues of ***, which will be added to his
current subscriptionHis new expiration date is January 11,
We
apologize for the unsatisfactory experience Mr*** had with our customer service
representatives. We have listened to the
calls and feedback has already been provided to the representatives and their
superiorsPlease be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

I also went onto the online chat with a synapse customer service person and he told me he will cancell and refund the charges to my bank accountHe didnt I am also including the copy of my emails and responses sent to me.I hope to see a quick resolvement of this actionthank you

I fell for the "$processing fee" lineI feel scammedShame on me for not recognizing it up frontNow, I'd just like to cancel my subscription but I have found it to be difficult and somewhat confusing

January 8,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms.***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered***, *** *** and *** ***, following a purchase she made at a ***’s storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her ***’s transaction, unless she called our toll-free customer service number to cancel. Prior to the billing event, a notice was mailed to Ms.*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. ***’s sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account
On December 29, 2014, Ms.*** contacted our automated customer service line and placed her subscriptions to *** *** and *** *** on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for a renewalDuring that same inquiry, Ms*** cancelled her subscription to***, generating a refund reflecting the value of unserved issues in the amount of $to her account
Ms.*** contacted our service center via our online website on December 31, 2014, and requested to the remaining balance for her subscriptionsWe have honored her request and processed a full refund for *** in the total amount of $back to her account, which includes the previous year’s chargesIn addition, we have cancelled her subscriptions to *** *** and *** ***, generating a full refund in the amount of $to her account, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

April 30,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on April 27, 2015, we cancelled Ms***’s subscriptions to *** and *** ***, generating a full refund to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

August
12,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that Ms*** ordered *** *** *** *** ***, when she accepted our promotional offer, which was presented by
The Active Network, Inc. The offer allowed her to
choose from a selection of magazines and receive the first days of a
15-month subscription without being charged.
After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her
trial period, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on August 10,
2015, we cancelled Ms*** subscriptions to *** *** *** *** ***,
generating a refund in the amount of $to her accountIt should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments. In addition, we added Ms*** to our purged customer listWe
have also requested
to have Ms*** name be removed from our promotional mailing lists
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank
statement to my attention showing the magazine charge and the overdraft fees
Given the concern she expressed in her letter regarding her private
information, she can delete or blacken out any other information on the
page. If we determine that reimbursement
of the overdrafts is appropriate under the circumstances, we will do so
promptly. My fax number is *** ***.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I had no order, I had no subscription, any claims that I did are false. This is a scam and nothing will be accepted until they admit they tried to scam me and apologize for doing so.
**ncerely,
*** ***

February 8,
size="3">
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns
Our
records show that *** *** placed an order for ** *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On February 2, 2016, *** *** contacted our customer service
center and cancelled her subscriptions to ** *** *** *** *** *** *** *** *** ***, generating a refund to her account reflecting the
value of unserved issues in the total amount of $
Upon receipt of your correspondence on February 4, 2016, the
remaining refunds were issued to *** *** account for her subscriptions
in the total amount of $It should be noted, however, that although
refunds have been processed, banks direct us to ask customers to allow one to
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

A scamOffering free magazines and at the same time charging debit card with ridiculous amount even before the customer decides if they want to continue order.trial period has not even expired

March 12,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On March 5, 2015, Ms*** contacted our service center via our online website and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew, nor would she be charged any renewal fees
During that same inquiry, Ms*** cancelled her subscription to ***, generating a full refund in the amount of $to her account
Ms*** can be assured that her subscription to *** has been cancelled and refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 1,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** ordered *** ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine for a nominal fee of $2.00. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
On March 27, 2015, *** *** contacted our customer service center via our online website and placed his subscription to *** *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged any renewal fees
Upon receipt of your correspondence on March 31, 2015, we cancelled *** ***’s subscription to *** ***, generating a full refund to his account in the amount of $59.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscription has been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 3,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** * *** when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Upon receipt of your correspondence, on October 29, 2014, we cancelled *** *** subscriptions to *** *** *** *** *** *** *** *** *** * ***, generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that all of his subscriptions have been cancelled and all charges have been refunded
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 21,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** and *** ***, when she accepted our promotional offer, which was
presented by *** after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
On September 15, 2015, Ms*** contacted our customer service
center and cancelled her subscriptions to *** *** and *** ***, generating
a refund reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence, on September
16, 2015, we issued the remaining balance on Ms***’s subscriptions to *** *** and *** ***, totaling $It should be noted, however, that
banks direct us to ask customers to allow one or two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that
her subscriptions have been cancelled. Also,
Ms*** may continue to receive one or two more issues of her magazines since
they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at *** ***
Sincerely yours,
David K***
Manager, Customer Service

I had a feeling this was a scam companyI completed a survey and was then "awarded" a $value, which turned out to be the selection of magazinesI made my selections only to immediately find out that offer (which I had received only seconds prior) had expiredI was redirected to another page offering magazines at what appeared to be full priceWhat a scam! The Revdex.com should rate this business more appropriately! Judging from the other complaints it seems this business would have a very poor rating with the Revdex.com

June 3,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged annually if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On May 22, 2015, Mr*** contacted our customer service center and accepted a “more time” offer that was extended for his subscriptions to *** *** *** *** *** *** * ***This would allow him to continue to receive his subscriptions for an additional two monthsIf, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge
Mr*** contacted our customer service center on May 30, 2015, and cancelled his subscription to *** *** ***, generating a full refund in the amount of $to his account
On May 31, 2015, Mr*** contacted our customer service center via our online website and placed his subscription to *** *** * *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processed
Upon receipt of your correspondence on June 1, 2015, we cancelled Mr*** subscription to *** *** * ***, generating a full refund in the amount of $back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

May 6, *** *** Complaint Consultant Revdex.com ** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concernsOur records show that *** *** placed an order for ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account. Upon receipt of your correspondence on May 3, 2016, we cancelled *** ***’s subscription to ***Please note *** *** was at the end of his term, therefore, no refund was due. *** *** can be assured that his subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellationHe may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

December 15,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 9, 2014, Ms*** contacted our automated customer service line and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew, nor would she be charged for any renewal feesDuring that same inquiry, Ms*** cancelled her subscription to ***, generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms*** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
Ms*** can be assured that her subscriptions have been cancelled Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 10,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
We regret that a processing issue associated with
our *** offer prevented customers from submitting their order online
If Mr*** would like to like to place an order, he may
contact our customer service center directly at ###-###-####One of our
representatives will be happy to assist him
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service