CottageCare

July
29,
"Arial","sans-serif";">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I
write in response to the inquiry registered with your office by consumer
[redacted]We genuinely regret the inconvenience that Ms[redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseUnfortunately, her order was unable
to be processed due to missing or invalid payment information, resulting in her
subscriptions being cancelled
If Ms[redacted] would like to place a new order, she may
contact our customer service center directly at [redacted]One of our
representatives will be happy to assist her
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

August 13,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each title. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
On July 23, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep his subscription to [redacted] active
Upon receipt of your correspondence, on August 11, 2014, we cancelled [redacted]'s subscriptions to [redacted], generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

August 13,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by [redacted]. The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe apologize if [redacted] did not receive this notice
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his trial period, the subscription charges were posted to his account.
On August 9, 2014, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted], generating a full refund in the total amount of $back to his account
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience [redacted] had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

March 13,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On January 7, 2013, Ms[redacted] contacted our automated service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
Ms[redacted] contacted our automated service line again September 16, and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal feeDuring that same inquiry, Ms[redacted] cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
That same day, Ms[redacted] contacted our service center via our online website and requested to cancel her subscription to [redacted]Her request was honored and a full refund in the total amount of $was processed to her accountThat same day, the remaining refund for [redacted] was processed in the amount of $back to her account
We took the liberty of contacting [redacted] and [redacted] and they have confirmed that the magazines have been cancelled and there are currently no active orders on Ms[redacted]'s account
Ms[redacted] can be assured that her subscriptions have been cancelled. In addition, we have added Ms[redacted] to our purged customer listWe have also requested to have Ms[redacted]'s name to be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

October 14,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On August 7, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscriptions to [redacted] active
[redacted] contacted our service center via our online website again on October 6, and cancelled her subscription to [redacted], generating a full refund in the amount of $to her account
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

April 27,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Prior to the billing event, a notice was mailed to Ms[redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on February 15, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On April 17, 2015, Ms[redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence, on April 24, 2015, we processed a refund for the remaining balance for her subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for the unsatisfactory experience Ms[redacted] had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

July 30,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I
write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer's billing statement
with each charge
When we did not hear from Ms[redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On July
19, 2015, Ms[redacted] contacted our
automated customer service line and accepted a "more time" offer that was
extended for her subscriptions to [redacted]This
would allow her to continue to receive her subscriptions for an additional two
months. If, at the end of that period,
she decided to cancel her subscriptions, she would still be entitled to receive
a full refund of the renewal charges
During that same inquiry, Ms[redacted] cancelled
her subscription to [redacted], generating a refund for
unserved issues in the total amount of $to her account. In addition, Ms[redacted] also accepted a new
offer to receive [redacted] at a low
promotional rate of $for issues and a $processing feeFollowing
the promotional term, the subscription would continue and the same terms and
conditions would follow as the original order
On July 27, 2015, Ms[redacted] contacted our
service center via our online website and cancelled her subscription to [redacted] generating a full refund
in the total amount of $to her accountIn addition, Ms[redacted] also accepted a new
offer to receive [redacted], at a
low promotional rate of $for issuesFollowing the promotional term, the
subscription would continue and the same terms and conditions would follow as
the original order
Upon receipt of your correspondence on July 29,
2015, we cancelled Ms[redacted] subscriptions to [redacted] and [redacted], generating a full
refund in the amount of $to her account.
In addition, we issued the remaining balance on her subscription
to [redacted], totaling $It should
be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been
cancelled and all charges have been refundedAlso, Ms[redacted] may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation. She may keep
these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

September 8,
"Arial","sans-serif"">
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On August 30, 2016, 2016, [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund to her account in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 20,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders
On December 16, 2013, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscriptions to [redacted] and [redacted] active
[redacted] contacted our customer service center on February 16, and cancelled her subscription to [redacted]Please note that her account was not charged since she was still in the trial periodDuring that same inquiry, [redacted] placed her subscriptions to [redacted] and [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
On February 17, 2014, [redacted] contacted our customer service center again and cancelled her subscriptions to [redacted] and [redacted], generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

June 20,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted]The offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge. Prior to the billing event, Mr[redacted] would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
On June 17, 2014, Mr[redacted] contacted our service center via our online website and placed his subscriptions to [redacted] and [redacted] on "do not renew" statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for a renewal
Mr[redacted] contacted our service center via our online website again on June 18, and requested to cancel his subscriptions to [redacted] and [redacted]His request was honored and a full refund in the amount of $was returned to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled and the renewal charges have been refunded to his account. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our complimentsWe have added Mr[redacted] to our purged customer listWe have also requested to have Mr[redacted]' name removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 15,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 9, 2014, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew, nor would she be charged for any renewal feesDuring that same inquiry, Ms[redacted] cancelled her subscription to [redacted], generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms[redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
Ms[redacted] can be assured that her subscriptions have been cancelled Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We regret that Ms[redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

March 30,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Mr[redacted] contacted our automated customer service line on March 23, 2015, and placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscription would not renew, nor would he be charged any renewal fees
During the same inquiry, Mr[redacted] accepted a "more time" offer that was extended for his subscription to [redacted]This would allow him to continue to receive his subscription for an additional two months. If, at the end of that period, he decided to cancel the subscription, he would still be entitled to receive a full refund of the renewal charge
On March 26, 2015, Mr[redacted] contacted our automated customer service line again and cancelled his subscriptions to [redacted] and [redacted], generating a refund in the amount of $to his account
Upon receipt of your correspondence, we cancelled Mr[redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $to his account. In addition, we issued the remaining refund for his balance on his subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

June 19,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge. Prior to the renewal, Ms[redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual renewal charges were posted to her account
We received notification from Ms[redacted]'s credit card company on June 9, 2014, that she disputed the charges for her subscriptions to [redacted], [redacted], [redacted] and [redacted], resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account
Upon receipt of your correspondence on June 18, 2014, we issued the remaining refund for the balance on her subscriptions in the total amount of $25.00, which includes the previous year's chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation. She may keep these with our compliments
Despite multiple searches, we regret that we cannot locate any other charges in our systemIn her complaint, Ms[redacted] states she was charged $however our records show her account was charged a total of $from when her order was placed in 2012. If she can provide us with additional information regarding her magazine subscription, it would help us locate the chargesWe request that she forward to us the billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

July 3,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], following a telephone transaction with [redacted]. This offer allowed her to receive the first days of her subscriptions risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each chargeCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On May 15, 2014, Ms[redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
Ms[redacted] contacted our automated customer service line again on June 27, and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
Our records show that on July 2, 2014, the [redacted] gift card was sent out and Ms[redacted] should receive this within four to six weeks
Upon receipt of your correspondence, we issued the remaining refund for her balance on [redacted] and [redacted] in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions to [redacted] and [redacted] have been cancelled and her charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience Ms[redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 16,
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Courtney MGoodwinSrConsultant/ADR Specialist
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
Consumer: Suzanne Lemke
Dear MsGoodwin:
I write in response to the inquiry registered with your office by consumer Suzanne Lemke. We genuinely regret the inconvenience that MsLemke experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that MsLemke ordered Cooking Light, when she accepted our promotional offer, which was presented online by Usubscribe.comThis offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from MsLemke that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account
On December 12, 2014, MsLemke contacted our service center via our online website and placed her subscription to Cooking Light on "do not renew" statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on December 12, 2014, we cancelled MsLemke's subscription to Cooking Light, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
MsLemke can be assured that her subscription has been cancelled. Also, MsLemke may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David Korbusieski
Manager, Customer Service

June 3,
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[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] ordered [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each titleThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
Prior to the billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that Ms[redacted]'s renewal postcard was mailed to her on March 11, We apologize if Ms[redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
Upon receipt of your correspondence on June 2, 2015, we cancelled Ms[redacted]'s subscriptions to [redacted], generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

November 23,
"Arial","sans-serif"">
[redacted]
[redacted]
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear MsShea:
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On November 4, 2016, [redacted] contacted our customer service center and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees
[redacted] contacted our customer service center again on November 10, 2016, and cancelled her subscription to [redacted] generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence, on November 11, 2016, we issued the remaining refund for [redacted]'s balance to her subscription in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 24,
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[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted], following a purchase he made at [redacted] The offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted]transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedHastings Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the semi-annual charges were posted to his account
Upon receipt of your correspondence, on March 19, 2015, we cancelled [redacted]' subscriptions to [redacted], generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

June
24,
"Arial","sans-serif";">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely
regret the inconvenience that Mr[redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] ordered [redacted], when he accepted our promotional
offer, which was presented by Bizrate after he had completed a survey following
an online purchaseThis offer allowed him to receive the first term of his magazine selection
for a nominal fee of $for each subscriptionThe offer
also provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished
to cancel his subscriptions at the end of his first term, the subscription
charges were posted to his account
On June 15, 2015, Mr[redacted] contacted our
automated customer service line and cancelled his subscription to [redacted], generating a full refund
in the total amount of $to his accountDuring this same inquiry, Mr[redacted] also accepted a new order for [redacted], at a low promotional rate of $for issuesFollowing the
promotional term, the subscriptions would continue and the same terms and
conditions would follow as the original order
Mr[redacted] contacted our automated customer service
line again, on June 16, 2015, and cancelled his subscription to [redacted], generating a refund to his
account reflecting the value of unserved issues in the amount of $During
this same inquiry, Mr[redacted] also accepted a new order for [redacted], at a low promotional rate of
$for issuesFollowing the promotional term, the subscriptions would
continue and the same terms and conditions would follow as the original order
On June 19, 2015, Mr[redacted] contacted our customer
service center and cancelled his subscriptions to [redacted], generating a refund to his account reflecting
the value of unserved issues in the amount of $
Upon receipt of your correspondence on June 23, 2015, we issued
the remaining refund for his subscriptions in the total amount of $It
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Mr[redacted] should fax a copy of his bank
statement to my attention showing the magazine charge and the overdraft fees
Given the concern he expressed in his letter regarding his private information,
he can delete or blacken out any other information on the page. If we determine that reimbursement of the
overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is [redacted]
Mr[redacted] can be assured that his subscriptions
have been cancelled. Also, Mr[redacted] may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

March 9,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented
by Bizrate after he had completed a survey following an online purchaseThis
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer's billing statement
with each charge.
When we did not hear from [redacted] that he wished to cancel his subscriptions
at the end of his first term, the annual subscription charges were posted to his
account.
Upon receipt of your correspondence on March 8,
2016, we cancelled [redacted]'s subscriptions to [redacted] generating a full refund of the
renewal charges in the amount of $to his accountIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service