CottageCare

April 20,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by Classmates.comThe offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.
On December 10, 2001, Mr[redacted] contacted our automated customer service line and placed his subscription to [redacted] on "do not renew" statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees
Mr[redacted] contacted our automated customer service line again, on December 1, and cancelled his subscription to [redacted], generating a full refund in the total amount of $to his accountDuring this same inquiry, Mr[redacted] also accepted a new order for [redacted], at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
On April 17, 2015, Mr[redacted] contacted our automated customer service line and placed his subscription to [redacted] on "do not renew" status
To summarize, Mr[redacted] will continue to receive his subscription to [redacted] until the end of his current termPlease be assured his subscription will not renew, nor will he be charged any future fees
We also regret that Mr[redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

July 11,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate [redacted]'s account in our system with the information provided in his complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time
If [redacted] can provide us with additional information regarding his magazine orders, it would help us locate his account. We request that he forward to us the name of the items and billing descriptors (alpha-numeric codes beginning with "TWX", "TME" or "NSS") next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the items might be listed under
We sincerely regret that we cannot resolve [redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

November 6,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
Prior to the renewal, [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to him on August 13, We apologize if he did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
On November 3, 2014, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on "do not renew" statusThis would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew, nor would he be charged for any renewal feesDuring that same inquiry, [redacted] cancelled his subscription to [redacted] Please note, he was not charged for this subscription
Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted]'s subscriptions to [redacted], generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

August 22,
"Arial","sans-serif"">
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was for [redacted] The second order was placed for [redacted]These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On August 15, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of
Upon receipt of your correspondence on August 17, 2016, we have issued the remaining refunds for her subscriptions in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 4,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted]This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
[redacted] contacted our automated service center on May 2, 2014, and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed
On May 4, 2014, [redacted] contacted our automated service center again and placed her subscription to [redacted] Journal on "do not renew" status.
[redacted] contacted our automated service center on May 5, 2014, and cancelled her subscription to [redacted], generating a full refund in the total amount of $to her account.
On May 8, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted] Journal, generating a refund to her account reflecting the value of unserved issues in the amount of $to her account
[redacted] contacted our service center via our online website on June 13, and requested the remaining balance for her subscription to [redacted] JournalHer request was honored and a refund in the amount of $was issued to her account
Upon receipt of your correspondence on August 29, 2014, we issued the remaining balance on [redacted]'s subscription to [redacted], totaling $3.73. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We have confirmed that remaining refunds for [redacted] and [redacted] were processed back to her accountPlease inform [redacted] she can contact her bank with the following reference numbers to confirm receipt of her refunds([redacted] and [redacted])
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

September 28,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
"border-collapse:collapse border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms[redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she
accepted our promotional offer through [redacted]The offer allowed her to
receive the first year of issues for $for each subscriptionThe offer
also provided that her subscriptions would continue automatically and be
charged to the credit card that was provided when placing her order, unless she
called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer's billing statement
with each charge
When we did not hear from Ms[redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On September 20, 2015, Ms[redacted] contacted our automated
customer service line and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscription would not renew, nor would she be charged any renewal
fees
Ms[redacted] contacted our customer service center on September 22, 2015, and
cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the amount of $back to her
account
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service
10/6/
Complaint
Purchased tickets on [redacted] and ad popped up stating I would receive $gift for a surveyI clicked on it and it let me know that I would get $in magazine subscriptionsAfter completing syurvey and taking time to pick out the magazines, it gladly accepted my survey but flashed another
screen for about seconds stating offer had expired and instead took me to a screen to then purchase subscriptions!! Total bait-&-switch!! If ad is expired, it should be removed so others don't take time away to complete the survey thinking that they are getting the $award or they need to fulfill on claim to award subscriptions
Thank you-
Desired Resolution
Discontinue misleading ad or fulfill on magazine subscriptions
Consumer Business Dialog

October 1,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that [redacted]' renewal postcard was mailed to her on June 28, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 5, 2014, [redacted] contacted our automated customer service line and accepted a "more time" offer that was extended for her subscription to [redacted]This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
During that same inquiry, [redacted] placed her subscriptions to [redacted], on "do not renew" statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals
On September 23, 2014, [redacted] contacted our automated customer service line again and requested a refund of one issue for her subscriptions to [redacted] [redacted]Her request was honored and a refund of $was processed
Upon receipt of your correspondence, on September 25, 2014, we cancelled [redacted] subscriptions and issued a refund for the remaining balance in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

March 24,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On August 26, 2014, Ms[redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], [redacted] and [redacted], generating a refund reflecting the value of unserved issues was issued to her account in the total amount of $1.76. During this inquiry, Ms[redacted] accepted a new offer to receive [redacted], [redacted] and [redacted] at a low promotional rate of $for issues eachShe also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order
Ms[redacted] contacted our automated customer service line again on March 11, and cancelled her subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues was issued to her account in the total amount of $That same day, Ms[redacted] placed her subscription to [redacted] on "do not renew" status. This would allow her to continue to receive the remaining issues in her current paid term, however her subscriptions would not renew, nor would she be charged a renewal fees
Upon receipt of your correspondence, on March 18, 2014, we cancelled Ms[redacted]'s subscription to [redacted] generating a full refund in amount of $We have also issued the remaining refund for her balance on [redacted] and [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

August 16,
"Arial","sans-serif"">
[redacted]
[redacted]
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that [redacted] ordered [redacted] when he accepted our promotional offer after making a purchase at a Stage storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that his subscriptions would continue automatically and be charged to the same credit card used for his Stage transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, [redacted] would receive a notice by mail reminding him of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged.
Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders.
We received notification from [redacted]'s bank on January 20, 2014, that we could not obtain authorization on his credit card for his subscription to [redacted] resulting in his order being cancelled
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 6, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $to his account
Upon receipt of your correspondence, on August 15, 2016, we issued the remaining refund for [redacted]'s subscriptions in the total amount of $169.00, which includes the previous year's chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 17,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] ordered [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 13, 2014, Ms[redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on December 15, 2014, we processed a refund for the remaining balance for her subscription in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscription has been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

October 5,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 29, 2015, Ms[redacted] contacted our customer service center via our online website and placed her subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on September 30, 2015, we cancelled Ms[redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in the amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 6,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented online by [redacted]The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
On January 25, 2015, [redacted] contacted our service center via our online website and placed her subscriptions to [redacted], [redacted], [redacted] and [redacted], on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on February 4, 2015, we cancelled [redacted]'s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted]'s name removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]

March 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
On February 25, 2015, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms[redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence, on February 25, 2015, we cancelled MsLochan's subscription to [redacted], generating a full refund in the amount of $to her accountIn addition, we issued the remaining balance on her subscriptions to [redacted] and [redacted], totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

October 2,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: Monica [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 10, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $to her accountDuring that same inquiry, [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
[redacted] contacted our automated customer service line again on September 8, and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $to her accountThat same day, [redacted] placed her subscription to [redacted] on a "do not renew" status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged renewal fees
On September 11, 2014, [redacted] contacted our customer service center via our online website and requested to cancel her subscription to [redacted]Her request was honored and a refund for unserved issues in the amount of $was issued to her account
[redacted] contacted our customer service center via our online website on September 24, and requested the remaining refund for her subscription to [redacted]Her request was honored and a refund in the amount of $was issued to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted]'s name removed from our promotional mailing lists.
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

August 27,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] The second order was placed for [redacted] Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $for each title. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 20, 2014, [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted], generating a full refund in the total amount of $to his account
[redacted] contacted our automated customer service line again on August 22, and placed his subscriptions to [redacted] and [redacted] on "do not renew" statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processedDuring that same inquiry, [redacted] cancelled his subscription to [redacted], generating a full refund in the total amount of $to his account
That same day, [redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a full refund in the total amount of $to his account
Upon receipt of your correspondence on August 25, 2014, we issued the remaining refund for his balance on [redacted] and [redacted], in the amount of $6.00, which includes the previous year's chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 10,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first term of issues for $per titleThe offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account
On December 4, 2014, Ms[redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount $to her accountDuring that same inquiry, Ms[redacted] also requested a refund for the previous year's chargesHer request was honored and we issued the refund back to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscription has been cancelled and all charges refunded to her account. Also, Ms[redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

April 23,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of [redacted], for [redacted], [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges for [redacted] were posted to his account
On March 20, 2012, Mr[redacted] contacted our automated customer service center and placed his subscriptions to [redacted] and [redacted] on "do not renew" statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee
Mr[redacted] contacted our automated service line again on April 21, and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence on April 22, 2014, we issued the remaining refund for the balance on his subscription to [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

November 21,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On November 11, 2014, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] on a "do not renew" status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on November 17, 2014, we cancelled Ms[redacted] subscription to [redacted], generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscription has been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
We regret that Ms[redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]

","sans-serif">September 28,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer through [redacted] Airlines
This offer allowed him to receive the first year of issues for $for each
titleThe offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer's billing
statement with each charge
Prior to the renewal, Mr[redacted] would receive a
notice reminding him of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We have
checked our records and found that Mr[redacted]'s renewal postcard was mailed to
him on July 22, We apologize if he did not receive this postcard, as
these are mailed to our customer's as a reminder of future billing events
On September 23, 2015, Mr[redacted] contacted our
automated customer service line and cancelled his subscription to [redacted], generating a refund for unserved issues in the total amount of $
to his account
That same day, Mr[redacted] contacted our customer
service center and cancelled his subscription to [redacted]Please note, Mr[redacted] was at the end of his first
term, therefore, no refund was due.
Upon receipt of your correspondence on September 28, 2015, we
issued the remaining refund for his subscriptions in the total amount of $7.08,
which includes the previous year's chargesIt should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been
cancelled and all charges refunded to his account. Also, Mr[redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments. In addition, we added Mr[redacted] to our purged customer listWe
have also requested
to have Mr[redacted]'s name be removed from our promotional mailing lists
The
renewal prices are our standard renewal rates for [redacted] and [redacted]
Our renewal prices still represent
a significant savings off the single issue newsstand price. We work with each of our publishers in
establishing standard discounted rates for the magazine titles we offer
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

April 9,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On April 2, 2014, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] on a "do not renew" statusThis would allow her to continue receiving the issues in her current paid term; however no renewal would be processedDuring that same inquiry, Ms[redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund for unserved issues in the total amount of $to her account
Ms[redacted] contacted our customer service center on April 7, 2014, and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $
Upon receipt of your correspondence on April 8, 2014, we issued the remaining refund for the balance on her subscriptions to [redacted] and [redacted], in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service