CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 23,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] ordered [redacted], [redacted], [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to the renewal, Mr[redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. We have checked our records and found that Mr[redacted]'s renewal postcard was mailed to him on February 17, 2014. We apologize if he did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
On April 22, 2014, Mr[redacted] contacted our service center via our online website and cancelled his subscriptions to [redacted], [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $to his account.
That same day, Mr[redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a full refund to his account in the amount of $
Upon receipt of your correspondence on April 22, 2014, we issued the remaining refund for his balance on [redacted] and [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

July 9,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely
regret the inconvenience that Mr[redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our
records show that Mr[redacted] placed an order for [redacted] and [redacted], when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
[redacted] by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer's billing statement with each charge
On January 27, 2014, Mr[redacted] contacted our automated customer service line and
placed his subscription to [redacted] on
"do not renew" statusThis would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his
subscription would not renew
Mr[redacted] contacted our automated
customer service line again on December 16, 2014, and cancelled his
subscriptions to [redacted] and [redacted], generating a refund for unserved
issues in the total amount of $to his accountDuring this same inquiry, Mr[redacted] accepted a new order for [redacted] at a low promotional rate of $for issues
Mr[redacted] also accepted a new order for [redacted] at a low promotional rate of $
for issuesFollowing the promotional term, the subscription would continue
and the same terms and conditions would follow as the original order
That same day, Mr[redacted] accepted a "more [redacted]" offer that was extended for
his subscription to [redacted]This
would allow him to continue to receive his subscription for an additional two
months. If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge
Upon receipt of your correspondence on July 6, 2015, we cancelled Mr[redacted] subscriptions
to [redacted], [redacted] and
[redacted], generating a full
refund in the amount charged of $to his accountIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that the current
renewal rates he was billed for, still represent a significant savings off the
single issue newsstand price. We work
with each of our publishers in establishing standard discounted rates for the
magazine titles we offer.
To
summarize, Mr[redacted] can be assured that his
subscriptions have been cancelled. Also,
Mr[redacted] may continue to receive one or two more issues of his magazines
since they were in process at the [redacted] of cancellation. He may keep these with our compliments
We apologize for any inconvenience Mr[redacted] may
have experienced in his attempts to cancel his subscriptionsPlease be assured
that customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

January 13,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was for placed for [redacted], *, [redacted], [redacted], and [redacted]This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for [redacted], [redacted] and [redacted]This offer allowed him to receive the first days of his subscriptions risk freeBoth of these offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
On December 5, 2014, Mr[redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted], *, the [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted]His request was honored and a full refund in the amount of $was issued to his account
Mr[redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

September 28,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
"border-collapse:collapse border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms[redacted] placed an order for [redacted] and [redacted], when she
accepted our promotional offer through [redacted]The offer allowed her to
receive the first year of issues for $for each subscriptionThe offer
also provided that her subscriptions would continue automatically and be
charged to the credit card that was provided when placing her order, unless she
called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer's billing statement
with each charge
When we did not hear from Ms[redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On September 20, 2015, Ms[redacted] contacted our automated
customer service line and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscription would not renew, nor would she be charged any renewal
fees
Ms[redacted] contacted our customer service center on September 22, 2015, and
cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $back to her
account
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service
10/8/

April 20,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On February 2, 2015, Ms[redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on a "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees. That same day, Ms[redacted] accepted a special offer to keep her subscription to [redacted] active
Ms[redacted] contacted our service center via our online website again, on April 15, 2015, and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence on April 16, 2015, we issued the remaining refund for her subscription to [redacted], in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

November 10,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns
We periodically reach out to [redacted] Airlines customers with a limited-time magazine offer that we hope they will find valuable for their purposesThe promotional offers allow customers to receive one term of their magazine selections for a points paid subscriptionRecipients of our offers are certainly not required to take action unless they are interested in purchasing magazines
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements
Upon receipt of your correspondence, on November 10, 2014, we have added [redacted] to our purged customer listWe have also requested to have [redacted]'s name removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

September 9,
"">
[redacted]
Revdex.com, Inc
[redacted]
Re: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], [redacted] when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On September 5, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a full refund in the amount of $to her account. During that same inquiry, [redacted] placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence, we cancelled [redacted]'s subscription to [redacted] and [redacted], generating a full refund to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we have added [redacted] to our purged customer listWe have also requested to have [redacted]'s name removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

October 3,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On October 1, 2014, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

July 25,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], following a purchase she made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders
[redacted] contacted our automated customer service line on April 28, 2014, and cancelled her subscriptions to [redacted]Please note, [redacted] was not charged for these subscriptions.
On July 23, 2014, [redacted] contacted our service center via our online website and cancelled her subscription to [redacted], generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

September 29,
"Arial","sans-serif"">
[redacted] Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear **
[redacted]
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On March 9, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $
[redacted] contacted our automated customer service line on September 20, 2016, and cancelled his subscription to [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on September 22, 2016, we issued the remaining refund for [redacted] subscription in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

November 11,
"Arial","sans-serif"">
[redacted]
[redacted]
Re: Complaint Case #[redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint.
In his complaint, [redacted] mentions that he was charged for [redacted]This is not our company however, we took the liberty of researching this company and if [redacted] would like more information regarding these charges, he can contact their customer service by calling them directly at ###-###-####
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 31,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On December 16, 2014, and December 19, 2014, we received notification from Mr[redacted]'s credit card company that he disputed the charges for his subscriptions to [redacted] and [redacted], resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
Upon receipt of your correspondence, on December 29, 2014, we cancelled Mr[redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled and the renewal charges refunded to his account. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

October 3,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
Prior to any billing event, [redacted] would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that [redacted]'s renewal postcard was mailed to her on December 19, We apologize if she did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
The renewal prices are our standard renewal rates for [redacted]Our renewal prices still represent a significant savings off the single issue newsstand price. We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer
On March 4, 2014, [redacted] contacted our automated customer service line and accepted a special offer to keep her subscription to [redacted] active, which allowed her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged any renewal feesIn addition, she would also receive a gas rebate
During that same inquiry, [redacted] cancelled her subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $back to her account
On September 22, 2014, [redacted] contacted our automated customer service line again and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $to her account
[redacted] contacted our customer service center on September 30, 2014, and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on October 2, 2014, we issued the remaining refunds for her subscriptions to [redacted], in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

June 8,
"MARGIN: 0in 0in 0pt" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscription
On March 30, 2015, Mr[redacted] contacted our customer service center and advised he had not received an issue of [redacted] since January 25, We took the liberty of contacting the publisher for [redacted] and they have confirmed that Mr[redacted] was scheduled to receive his next issue by March 28, In addition, the publisher extended his account for the missed issues
On April 27, 2015, Mr[redacted] contacted our customer service center again and advised he was still not receiving his subscription to [redacted]We took the liberty of contacting the publisher and they confirmed that Mr[redacted] was scheduled to receive his next issue by May 2, The publisher also confirmed there were no delivery problems reported and his subscription was extended for the missed issues
Upon receipt of your correspondence on June 8, 2015, we contacted the publisher for [redacted] and they stated they received an update from the field office that there was an issue with the routing and the carrierThey have assured us this issue has been resolved and Mr[redacted] will receive his next issue by June 13, His subscription has been extended, bringing his expiration date to March 28,
This is not a usual occurrence and we understand Mr[redacted] frustration, therefore for the inconvenience, we have placed a complimentary order for issues for Barron's on June 8, This order will be processed as a renewal and add onto his current subscriptionPlease note, his new expiration date is now March 28,
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

July
20,
"Arial","sans-serif";">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I
write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms[redacted] placed an order for [redacted] and [redacted], following a purchase she made
at a [redacted] storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her [redacted] transaction, unless she called our toll-free customer service
number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them
with a copy of the brochure to keepCustomers are also informed that the
credit or debit card provided for their purchase will be forwarded to us for
processing the magazine orders.
Upon receipt of your correspondence, on July 16,
2015, we cancelled Ms[redacted]' subscriptions to [redacted]
and [redacted], generating a full refund in amount of $to her account
It should be noted, however, that banks direct us to ask customers to allow one
or two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled Also Ms[redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation. She may keep these with
our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

April 22,
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[redacted]
Complaint Consultant
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of [redacted], for The [redacted] and [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On April 17, 2015, Ms[redacted] contacted our automated customer service line and placed her subscriptions to The [redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current term; however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms[redacted] accepted a new offer to receive The [redacted] at a low promotional rate of $for issuesMs[redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order
That same day, Ms[redacted] cancelled her new subscriptions to The [redacted] and [redacted]Please note her account was not charged for these subscriptions
To summarize, Ms[redacted] will continue to receive her subscriptions until the end of her current termPlease be assured her subscriptions will not renew, nor will she be charged any future fees
We also regret that Ms[redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. Ms[redacted] can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

December 15,
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[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Prior to the renewal, Ms[redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to her on September 28, We apologize if she did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence on December 9, 2014, we cancelled Ms[redacted]'s subscriptions to [redacted], [redacted], [redacted], and [redacted], generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

November 21,
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[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] ordered [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on November 17, 2014, we cancelled Ms[redacted] subscriptions to [redacted] and [redacted], generating a full refund in amount of $72.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that all of her subscriptions have been cancelled and all charges refunded to her account. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]

August 24, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve
her concerns.
 
Our
records show that Ms. [redacted] placed an order for [redacted] en Espanol, when she accepted our promotional offer, which was
presented by [redacted].com.  The offer
allowed her to receive one term of her magazine selection without being
charged. 
On August 18, 2015, Ms.
[redacted] contacted our customer service center
and cancelled her subscription to [redacted] en Espanol. Please note her account was not charged
for this subscription.  
 
Ms. [redacted] can be assured that her subscription has been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representatives.  We have listened to the calls and feedback
has already been provided to the representatives and their superiors. Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service