CottageCare

December 8,
"Arial","sans-serif"">
[redacted]
[redacted]
[redacted]
[redacted]
*
*
[redacted]
*
*
[redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed two orders with our company, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] and [redacted]This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for [redacted]This offer allowed him to receive the first days of his subscriptions risk freeThese offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
On November 26, 2016, Mr[redacted] contacted our automated customer service line and accepted a "more time" offer that was extended for his subscription to [redacted]This would allow him to continue to receive his subscriptions for an additional two months. If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge
Mr[redacted] contacted our customer service center on November 29, and accepted a "more time" offer that was extended for his subscriptions to [redacted] and [redacted]. That same day, Mr[redacted] cancelled his subscription to [redacted], generating a full refund to his account in the amount of $ On December 1, 2016, Mr[redacted] contacted our customer service center again and cancelled his subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service
Tell us why here

February 25,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
The offer was first presented to [redacted] via a pop up window, which stated he could claim a value of up to $when he completes a survey. Once he clicked on this pop up window he was brought to the [redacted] survey page. It is stated at the top of the page that "as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $– up to four of your favorite magazines
"
After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with his experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

October 22,
"">
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first days of her subscriptions risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On October 20, 2014, MsAlbright contacted our automated customer service line and accepted a "more time" offer that was extended for her subscription to The EconomistThis would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund to her account in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

March 27,
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[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of [redacted], for *, [redacted] and [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
On March 25, 2015, Mr[redacted] contacted our customer service center via our online website and placed his subscription to O, [redacted] on "do not renew" statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, Mr[redacted] accepted a special offer to keep his subscription to [redacted] active, receiving a refund for the processing and handling fee in the amount of $
That same day, Mr[redacted] contacted our customer service center and cancelled his subscriptions to *, [redacted] and [redacted], generating a full refund in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Upon receipt of your correspondence, on March 26, 2015, we cancelled Mr[redacted]'s subscriptions to [redacted] and [redacted]Please note that his account was not charged for these subscriptions
Mr[redacted] can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

May 15,
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[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Prior to the billing event, a notice was mailed to Ms[redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on February 2, We apologize if she did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On April 24, 2015, Ms[redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice to reimbursement these fees, we have honored her requestWe have checked our billing system and have confirmed that Ms[redacted] refund of $was processed to her accountShe may provide her bank with the following reference number to confirm that our refund was processed ([redacted])
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

December 5,
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[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Despite multiple searches, we regret that we cannot locate Ms[redacted]'s account in our system with the information provided in her complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time.If Ms[redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account. We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with "TME", "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
We sincerely regret that we cannot resolve Ms[redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

May 7,
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[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $eachThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On March 20, 2015, Ms[redacted] contacted our automated customer service center and placed her subscriptions to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Ms[redacted] contacted our customer service center on April 18, 2015, and cancelled her subscriptions to [redacted], generating a refund for unserved issues in the total amount of $to her account
On April 20, 2015, Ms[redacted] contacted our customer service center via fax correspondence and requested the remaining balance on her subscriptions and also requested to be reimbursed for her late feesHer request for refund was honored and the remaining refund for her subscriptions in the amount of $was issued to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We'd like to apologize for the misinformation that MsShankman received when speaking to our representatives regarding her late feesIt is not our standard practice to reimburse these fees, however for the inconvenience; we have issued a refund in the amount of $for the previous year's charges. MsShankman can be assured that we have listened to the calls and feedback has already been provided to the representatives and their superiors
To summarize, Ms[redacted] subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that Ms[redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

"">September 9,
[redacted]
Revdex.com, Inc
[redacted]
Dear Ms[redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted] provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Upon receipt of your correspondence on September 3, 2014, we cancelled [redacted]'s subscription to [redacted], generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscription to [redacted] has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

November 3,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear MsGoodwin:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On October 24, 2014, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

July 22,
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[redacted]
Complaint
Consultant
RevDex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I
write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for G[redacted], when she accepted our
promotional offer, which was presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine
selections for a nominal fee of $per title. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the
end of her first term, the semi-annual subscription charges were posted to her
account
On July 2, 2015, Ms[redacted] contacted our customer service center and cancelled
her subscriptions to [redacted], generating a refund in the
amount of $to her account
Ms[redacted] contacted our customer service
center again on July 5, 2015, and accepted a "more time" offer that was
extended for her subscriptions to [redacted]
This would allow her to continue to receive her subscriptions for an additional
two months. If, at the end of that
period, she decided to cancel her subscriptions, she would still be entitled to
receive a full refund of the renewal charge
On July 8, 2015, Ms[redacted] contacted our service center via our online website
and placed her subscriptions to [redacted] on
"do not renew" statusThis would allow her to continue receiving the remaining
issues in her current paid term, however, at the end of her term the
subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence on July 20, 2015, we
cancelled Ms[redacted] subscriptions to [redacted], generating a full refund in the amount of
$back to her accountIn
addition, we issued the remaining refund for her balance on [redacted], in the amount of $back
to her accountIt should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refunds to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been
cancelled and all charges have been refundedAlso, Ms[redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

February 11,
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[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 17, 2014, [redacted] contacted our automated customer service line and accepted a "more time" offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal chargeDuring that same inquiry, [redacted] placed her subscription to [redacted] on a "do not renew" status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees
That same day, [redacted] cancelled her subscriptions to [redacted], generating a refund in the amount of $back to her account
On January 31, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, we cancelled [redacted] subscription to [redacted], generating a full refund in the amount of $In addition, we issued the remaining refund for her balance on [redacted] and [redacted], in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience [redacted] experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

July 16,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate [redacted]'s account in our system with the information provided in his complaint We would be more than happy to assist in resolving this matter, but are unable to do so at this time
If [redacted] can provide us with additional information regarding his magazine orders, it would help us locate his account. We request that he forward to us the name of the magazine and billing descriptors (alpha-numeric codes beginning with "TWX", "TME" or "NSS") next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the items might be listed under
We sincerely regret that we cannot resolve [redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

February 13,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted] and [redacted] through our program when he accepted our promotional offer, which was presented by [redacted]. The offer allowed him to receive one term of his magazine selections for a points paid subscription
We took the liberty of contacting the publisher for [redacted] and they have confirmed that [redacted] subscription started with the November 13, issue They have extended his subscription by issues and his new expiration date is September 30, The publisher has confirmed that they have started an investigation on the delivery of his subscriptionThey have also suggested switching from carrier delivery to postal delivery
We took the liberty of contacting the publisher for [redacted] and they have confirmed that order is scheduled to start with the March issue[redacted] should receive this no later than February 28,
If [redacted] still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

March 17,
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[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On March 11, 2015, Ms[redacted] contacted our service center via our online website and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the issues in her current paid term; however no renewal would be processedDuring that same inquiry, Ms[redacted] cancelled her subscription to [redacted]Please note, her account was not charged for this subscription
Ms[redacted] contacted our service center via our online website again, on March 13, 2015, and cancelled her subscription to [redacted]Please note, her account was not charged for this subscription
Upon receipt of your correspondence, on March 16, 2015, we cancelled Ms[redacted]'s subscription to [redacted], generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
David Korbusieski
Manager, Customer Service

June 3,
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[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #:
Consumer: Chad Hayden
Dear MsShea:
I write in response to the inquiry registered with your office by consumer Chad HaydenWe genuinely regret the inconvenience that MrHayden experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
The offer was first presented to MrHayden via a pop up window, which stated he could claim a value of up to $when he completes a survey. Once he clicked on this pop up window he was brought to the Bizrate survey page. It is stated at the top of the page that "as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $– up to four of your favorite magazines
"
After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription
It is never our intention to mislead our customers and we sincerely regret that MrHayden was unhappy with his experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (203) 391-
Sincerely yours,
David Korbusieski
Manager, Customer Service

September 3,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
On August 28, 2014, [redacted] contacted our service center via our online website and cancelled her subscription to [redacted], generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted]Please note, [redacted] was not charged for these subscriptions
[redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

April 22,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was placed for [redacted]This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for [redacted] and [redacted]This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Upon receipt of your correspondence, on April 20, 2015, we cancelled Ms[redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $to her accountPlease note that Ms[redacted] account was not charged for [redacted] In addition, it should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions to [redacted] and [redacted] have been cancelled and the charges refunded to her account. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellationShe may keep these with our compliments
We apologize for any inconvenience Ms[redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

February 13,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms[redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Upon receipt of your correspondence on February 12, 2014, we cancelled Ms[redacted] subscriptions to [redacted] and [redacted]Please note Ms[redacted] was not charged for her subscriptions
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added Ms[redacted] to our purged customer listWe have also requested to have Ms[redacted] name to be removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 17,
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[redacted]
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
Prior to the billing event, a notice was mailed to Ms[redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 18, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 14, 2014, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms[redacted]' subscriptions to [redacted] and [redacted], generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]

June 1,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that Mr[redacted] placed a magazine order for [redacted] and [redacted], when he accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel.
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Prior to the billing event, Mr[redacted] would receive a notice reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if Mr[redacted] did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
Upon receipt of your correspondence, on May 28, 2015, we cancelled Mr[redacted] subscriptions to [redacted] and [redacted], generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
David Korbusieski
Manager, Customer Service