CottageCare

June 13,
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*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** following a telephone transaction with Triton *** *** This offer allowed him to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without charge. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders
On June 6, 2016, *** *** contacted our automated customer service line and cancelled his subscription to *** ***Please note, *** *** was not charged for his subscription That same day, *** *** contacted our customer service center and cancelled his subscriptions to *** *** *** *** Please note, *** *** was not charged for his subscriptions *** *** can be assured that his subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

January 21,
Courtney MGoodwinSrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for Us Weekly, People, Cosmopolitan and Parents, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On January 8, 2015, *** *** contacted our customer service center and requested to cancel her subscriptions to Us Weekly, Parents, People and CosmopolitanHer request was honored and a refund in the amount of $was issued back to her account
*** *** contacted our customer service center via our online website on January 15, 2015, and requested the reimbursement of her overdraft feesAlthough it is not our standard practice to reimbursement these fees, we have honored her request and processed a refund of $back to her accountWe have checked our billing system and have confirmed her refund was processed to her accountShe may provide her bank with the following reference number to confirm that our refund was processed(***)
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 2,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms
*** placed an order for ** *** *** *** *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer
after making a purchase at an Avenue storeThe offer
allowed her to receive the first days of a 15-month magazine subscription at
no cost. The offer also provided that
her subscriptions would automatically continue following the initial term and that the same credit card
would be charged semi-annually if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
Avenue
sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders.
On March 5, 2013, Ms*** contacted our automated customer service line and
cancelled her subscriptions to *** *** *** *** *** *** *** *** * ***, generating
a refund in the total amount of
$to her account. During this
inquiry, Ms*** also accepted a new offer to
receive *** *** *** *** *** at
a low promotional rate of $for issues and a new offer to receive *** *** * *** at a low
promotional rate of $for issues. Following
the promotional term, her subscriptions would continue and the same terms and
conditions would follow as the original order
That same day, Ms*** placed her subscription to ** *** *** *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any
renewal fees
On September 17, 2013, Ms*** contacted our automated customer service line and
cancelled her subscriptions to *** *** *** *** *** *** *** *** * ***, generating a refund reflecting
the value of unserved issues in the total amount of $to her account. During this inquiry, Ms*** also accepted a new offer to receive *** *** *** *** *** at a low
promotional rate of $for issues
On April 9, 2014, Ms*** contacted our automated customer service line again and
cancelled her subscription to *** *** *** *** ***, generating a refund reflecting
the value of unserved issues in the total amount of $to her account. During this inquiry, Ms*** also accepted a new offer to receive *** *** *** *** *** at a low promotional
rate of $for issues
Ms*** contacted our customer service
center on May 14, 2015, and cancelled her subscription to *** *** *** *** ***, generating a refund reflecting
the value of unserved issues in the total amount of $to her account
On May 15, 2015, Ms*** contacted our customer
service center and requested the remaining balance on her subscription to *** *** *** *** ***In response,
we issued the remaining refund in the amount of $back to her account. That same day, Ms*** also requested the
reimbursement of her overdraft feesAlthough it is not our standard practice
to reimbursement these fees, we have honored her request and processed a refund
in the amount of $to her accountIt
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that
her subscriptions have been cancelledAlso, Ms*** may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation. She may keep these with
our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Misleading billing practices that boarder on deceptiveBe careful agreeing to three month trial ratesI cancelled in May after charges appeared, or so I thoughtI was charged a higher subscription rate on 12/20/16, that was not authorized based on my conversation with an attendant in MayNow I find out that was only to cancel the six month rateTwo phone calls and minutes later, I believe once again the unauthorized charges will be reversedUnfortunately they now have my information, so I will not be surprised if I am charged again in the future, for another annual renewalBy the way, my wife never received the magazineI will also speak with *** * *** Management to voice my concerns

March 7,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** ***, when she accepted our promotional offer, which was presented by *** ***This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On March 1, 2014, Ms*** contacted our automated customer service center and placed her subscription to *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence on March 4, 2014, we cancelled Ms***’s subscription to *** *** *** ***, generating a full refund in the amount of $to her account
Ms*** can be assured that her subscription has been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

May 23, I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** ordered *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each chargeWhen we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her accountOn March 16, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** *** *** *** generating a refund for unserved issues in the total amount of $to her accountUpon receipt of your correspondence, on May 15, 2017, we issued the remaining balance on *** *** subscriptions in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

February 24, *** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint
Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint.
We took the liberty of contacting *** * *** to confirm how they received the orderThe publisher did confirm that they received an order directly with their companyThe publisher also confirmed there are currently no active orders on his account and they have forwarded *** *** information to a supervisor to review
In addition, *** *** may contact the publisher directly at*** *** to obtain additional information about the order
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

December 16,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** ordered *** ***, *** ***, *** and ***, when she accepted our promotional offer after making a purchase at a Stage storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepPrior to the billing event, Ms*** would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged.
In her complaint, Ms*** mentions that she was offered Credit Card Fraud Protection and a $*** gift card, however this was not offered by our company
On December 12, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to *** ***, *** ***, *** and ***Please note that her account was not charged for these subscriptions
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

March 15,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear
*** ***
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** ***, when she completed a survey to receive free business publications
through Freebizmag.comThis offer allowed her to receive a one-year
subscription as part of the Freebizmag.com registration process
Upon receipt of your correspondence on March 14, 2016, we
cancelled *** *** subscriptions to *** *** *** ***Please note her account was not charged for these
subscriptions
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

November 6,
class="MsoNormal">
*** ** *** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by ***The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On October 15, 2014, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a full refund in the amount of $to her accountDuring this same inquiry, *** *** also accepted a new order for *** *** at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
*** *** contacted our automated customer service line on October 23, and cancelled her subscription to *** ***, generating a full refund in the amount of $back to her account
On October 28, 2014, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
If *** *** is still not showing these refunds posted to her account, she may contact me directly at ###-###-####.
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.
Sincerely yours,
*** ***
Manager, Customer Service

April 29,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, ***, *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. Prior to the billing event, Ms*** would receive a notice reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We apologize if Ms*** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
On April 24, 2014, Ms*** contacted our automated customer service line and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for a renewal
That same day, Ms*** contacted our customer service center and cancelled her subscriptions to *** ***, ***, *** *** and *** ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that Ms*** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
We apologize for the unsatisfactory experience Ms*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 24,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being chargedWe have checked our records and found that *** *** renewal postcard was mailed to her on December 13, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
On February 18, 2015, *** *** contacted our automated customer service line and cancelled her subscription to ***Please note, *** *** was at the end of her first term, and therefore, no refund was due.
That same day, *** *** contacted our customer service center and cancelled her subscription to ***Please note, *** *** was at the end of her first term, and therefore, no refund was due.
*** *** contacted our customer service center via our online website on February 18, 2015, and placed her subscription to *** *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term, her subscription would not renew, nor would she be charged any renewal feesDuring that same inquiry, *** *** cancelled her subscription to ***, generating a full refund in the amount of $to her account.
Upon receipt of your correspondence on February 19, 2015, we cancelled *** *** subscription to *** ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
 

November 10,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders through our program when she accepted our promotional offer, which was presented by *** ***. The first order was for *** *** and the second order was placed for *** *** and *** ***The offers allowed her to receive one term of her magazine selections for a points paid subscription
On November 2, 2014, *** *** contacted our service center via our online website and requested to confirm the address for both subscriptions to *** *** and *** ***We confirmed the address in our system and in addition, we took the liberty of contacting the publisher to confirm the address
The publisher confirmed the order for *** *** and *** *** is being delivered to:
*** *** III
*** *** *** ***
*** ** ***
*** *** is due to start with the November 17, issue and set to expire with the October 26, issueIn addition, his subscription to *** *** is due to start with the December 1, issue and expire with the November 1, issue
The publisher also confirmed the other order for *** *** is being delivered to:
*** *** Jr
*** *** ***
*** ** ***
His subscription to *** *** started with the October 13, issue and is set to expire with the September 14, issueThe next issue he is scheduled to receive is the November 24, issue
If *** *** gift recipients miss any issues to their subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 26,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: *** *** *** *** Dear *** *** I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** *** The offer allowed him to receive one term of his magazine selections for a points paid subscriptionUpon receipt of your correspondence, on September 21, 2016, we took the liberty of contacting the *** *** ***l to check on the status of the deliveryThe publisher confirmed the subscription was due to start with the September 15, They extended *** *** subscription by six issues extending his expiration date to September 22, In addition, the publisher filed a report with their field office and carrier to ensure this issue will be resolved If *** *** still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

February 6,
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 19, 2015, *** *** contacted our automated customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees
*** *** contacted our service center via our online website on February 3, 2015, and placed her subscriptions to *** *** *** *** *** *** *** *** on “do not renew” status
Upon receipt of your correspondence on February 5, 2015, we cancelled *** *** subscription to *** *** *** *** *** *** *** *** *** generating a full refund in the amount of $to her account, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 30,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered fifteen magazine subscriptions (***, ** *** *** ***, ***, *** ***, *** ***, *** ***, *** ***, ***’s ***, *** *** ***, ***, *** *** ***, ***, *** ***, *** and two terms of ***) when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
We received notification from Ms***’s bank on November 20, and December 4, 2013, that we could not obtain authorization on her credit card for her subscriptions to ***, ** *** *** ***, *** and *** ***, resulting in her subscriptions being cancelled
Ms*** contacted our customer service center on June 25, 2014, and requested to cancel her subscriptions to *** ***, *** ***, *** ***, ***’s ***, *** *** ***, ***, *** *** ***, ***, *** ***, *** and ***Her request was honored and a full refund was issued to her account in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellationShe may keep these with our compliments
We apologize Ms*** had difficulty cancelling her subscriptions, we will look into the matter furtherPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 7,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name *** Christophe for The *** when she accepted our promotional offer, which was presented by ***. The offer allowed her to receive one term of her magazine selections
Unfortunately, due to policy changes, subscriptions to The *** are print only and are not available digitally
For the inconvenience, we have placed a complimentary order for *** *** for issues for The *** on March 6, She should begin to receive her selection in six to eight weeks
We sincerely regret that Ms*** experienced any difficulty using our automated customer service systemPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

August 5,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear MsGoodwin:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], following a purchase made at a [redacted] storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without charge. After the trial period, her subscription would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account.
On July 18, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the total amount of $back to her account
Upon receipt of your correspondence on August 1, 2014, we processed a refund for the remaining balance for her subscription to [redacted] in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We have checked our billing system and have confirmed that [redacted] refunds totaling $were issued to her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed ([redacted])If [redacted] is still not showing the refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

April 1,
"">
[redacted]
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted]. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On March 29, 2014, Mr[redacted] contacted our automated customer service line and placed his subscription to [redacted] on a "do not renew" status. This would allow him to continue receiving the issues in his current term, however at the end of the term, his subscription would not renew nor would he be charged for renewalThat same day, Mr[redacted] requested a refund for two issues generating a refund in the amount of $to his account
Upon receipt of your correspondence, on March 31, 2014, we cancelled Mr[redacted]'s subscription to [redacted], generating a full refund to his account totaling $125.96. It should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscription has been cancelledAlso, Mr[redacted] may continue to receive one or two more issues of his subscription since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

October 8,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted] [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
Upon receipt of your correspondence on October 3, 2014, we cancelled [redacted]' subscriptions to [redacted], generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service